Re: [mailop] The info on Validity's charging for FBL access (Was Re: New Validity policy for paid FBL (ARF))

[Mark Fletcher via mailop]

On Tue, Sep 12, 2023 at 3:09 PM Anne Mitchell via mailop 
wrote:

>
> From what I read into this, it likely means you are already on a paid
> package, and that package includes the individual reports, and also that
> now they are offering aggregated reports and you will be able to get
> thosealso  with your paid package (because hey, that's now the free tier
> anyways).
>
>
We have never paid Validity anything.

In reference to the other thread, I have very conflicted feelings about
FBLs in general (acknowledging that we are a mailing list host and not a
transactional or marketing email service). I believe that the vast majority
of the FBL reports that we get are mistakes, people hitting the spam button
without that intent and/or automatic spam filters causing mail to be routed
to spam folders and triggering FBL reports (it does happen). Also, I have
never seen any information saying whether acting on FBL reports positively
affects our overall deliverability or not.

With that lack of information, from the beginning we implemented a system
that unsubscribed people from their mailing lists upon an FBL report (we
also send them a one click resubscribe email). Our users _hate_ this. We
did this out of fear, mainly; fear that if we didn't, we would be blocked
from sending list messages to our users. Is that a valid fear? Like I said,
I have no idea.

So I guess what I'm saying is that if this causes FBLs to diminish, I will
not be shedding any tears. And also, I have no desire to pay Validity for
this.

Thanks,
Mark
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Groups.io
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Re: [mailop] The info on Validity's charging for FBL access (Was Re: New Validity policy for paid FBL (ARF))

[Anne Mitchell via mailop]

> On Sep 12, 2023, at 2:30 PM, Mark Fletcher  wrote:
> 
>> We just wrote up everything that we know about this, including  how much it 
>> will cost, what it actually means, what's still free, etc. It's too long to 
>> quote here (and it contains quotes from Validity) but here it is in case you 
>> want all of that info:
>> 
>> https://www.isipp.com/blog/validity-fbl-charging-how-much-cost/
>> 
> 
> Thank you for writing this up, it's been confusing. We only receive 
> individual reports and not the aggregated data (or if we do it's not sent to 
> us). We received a slightly different email from Validity. It includes the 
> 'login method update' but it makes no mention of upgrading our account; 
> instead this was included:
> 
> Product Enhancement: You will now have access to aggregated data insights 
> within the application, enabling you to gain a broader understanding of 
> overall trends, patterns, and customer sentiments.
> You will receive an additional reminder one week before the launch with 
> additional information to ensure that you are well-prepared for the 
> transition and have all the information you need to securely log in to your 
> account.
>  
> So maybe we won't be subject to the new fees? Like I said, it's been 
> confusing.

From what I read into this, it likely means you are already on a paid package, 
and that package includes the individual reports, and also that now they are 
offering aggregated reports and you will be able to get thosealso  with your 
paid package (because hey, that's now the free tier anyways).

BUT, I didn't hear that directly from anyone at Validity, it's just the most 
common sense reading of the email that you guys got, knowing what I know about 
the rest of it.

Anne

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Board of Directors, Denver Internet Exchange




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