Re: [mailop] [EXTERNAL] Hotmail - New Support Request form not working?

[Andrew C Aitchison via mailop]

On Wed, 10 Jun 2020, Scott Mutter via mailop wrote:


This IP address -  191.101.16.96 - is a shared hosting server.  Shared
Hosting, if you're not familiar with it, takes a server and hosts many
different websites across different VirtualHosts (with the glorification of
HTTP v1.1 and SNI).  And as a result we also have many different domain
names that send out mail from this IP.  Can I vouch for all of the accounts
on the server and say that they aren't sending out spam?  No, I really
can't.


... so shared hosting isn't appropriate for a mail server.


From my perspective this looks more like Hotmail being
overly aggressive with it's IP blockings.


I agree that is how it looks to you ...
... but only because Hotmail can see the mail/spam sent by other services 
on that IP and you cannot.
It is an *IP* block; it *has* to lump mail from all servers on that IP 
together.


From my perspective it seems entirely reasonable to treat a shared 
hosting server similarly to a residential IP that could

switch next time one of the customers makes a DHCP request ...

If you don't have a fixed IP address with rdns and rwhois listing you as
responsible, you should send your outgoing email via someone who does.

--
Andrew C. Aitchison Kendal, UK
and...@aitchison.me.uk

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Re: [mailop] [EXTERNAL] Hotmail - New Support Request form not working?

[Scott Mutter via mailop]

Scott Mutter
4:20 PM (0 minutes ago)
to *mailop*
Well... What does Parked Domains mean in this context?

Why does that really matter?

How can I dictate what Talos puts on their website concerning this IP
address?

The Email reputation on Talos is Good.  All of the surrounding IPs are
either Good or Neutral.  I don't have any control over the surrounding IP's
either.

This IP address -  191.101.16.96 - is a shared hosting server.  Shared
Hosting, if you're not familiar with it, takes a server and hosts many
different websites across different VirtualHosts (with the glorification of
HTTP v1.1 and SNI).  And as a result we also have many different domain
names that send out mail from this IP.  Can I vouch for all of the accounts
on the server and say that they aren't sending out spam?  No, I really
can't.  But I can tell you that I'll do everything possible to identify and
remove any spam sources on the server.  We have spamming events on
different servers from time to time.  Most of these are tied almost
exclusively to people using really stupid passwords.  But typically if a
spamming event happens, it's going to show up through multiple blacklists
(SpamHaus, Spamcop, etc), Sender Score, Proofpoint, etc.  I'm not seeing
that with this IP address now.  Could something have slipped through the
cracks?  Sure... anything's possible.  That's why I need Hotmail's help...
tell me why you think this IP is sending you spam... then I can take
measures to identify that source and resolve it.  If I never know why
Hotmail (and thus far, only hotmail.com, live.com, outlook.com, and
msn.com email
addresses are having issues) then how am I suppose to identify the source
of the issue?  From my perspective this looks more like Hotmail being
overly aggressive with it's IP blockings.

On Wed, Jun 10, 2020 at 4:02 PM Michael Wise 
wrote:

>
>
> The issue is, in part, your, “Neighborhood”.
>
>
>
> https://talosintelligence.com/reputation_center/lookup?search=191.101.16.96
>
>
>
> There’s one phrase that probably helped start the problem, referenced on
> that page:
>
>
>
> [image: A screenshot of a cell phone Description automatically generated]
>
>
>
> Hopefully someone will be getting to that issue on our site soonest.
>
> Good luck.
>
>
>
> Aloha,
>
> Michael.
>
> --
>
> *Michael J Wise*
> Microsoft Corporation| Spam Analysis
>
> "Your Spam Specimen Has Been Processed."
>
> Open a ticket for Hotmail 
> ?
>
>
>
> *From:* mailop  *On Behalf Of *Scott Mutter
> via mailop
> *Sent:* Wednesday, June 10, 2020 1:32 PM
> *To:* mailop@mailop.org
> *Subject:* [EXTERNAL] [mailop] Hotmail - New Support Request form not
> working?
>
>
>
> I know there's a guy that frequents this mailing list from Microsoft.
> Apologies if this isn't really Mailops worthy... but Microsoft is one of
> those great companies that's just really, really, really hard to get a hold
> of a human.
>
>
>
> I'm not able to get the support request form at:
>
>
>
>
> https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75
> 
>
>
>
> to work.  It keeps kicking back:
>
>
>
> We're sorry, but something went wrong on our end. Please try again later
>
>
>
> Now, I've always had trouble with the captcha on this form - it always
> takes a dozen or so attempts to get the captcha right (is that an O or a
> 0?  a k or K?  a  v or a V?).  But I'm thinking the error is different when
> it kicks it out because of captcha.  At any rate, I've tried filling out
> the captcha a couple of dozen times to no avail.
>
>
>
> Is there a better way to dispute a Hotmail IP block?  It would also be
> IMMENSELY helpful if they could ever tell me why Hotmail is blocking an
> IP.  The same song and dance of: submit form, wait 3 days, be told it
> doesn't qualify for remediation, reply back, wait 3 days, and then finally
> be told that it qualifies for conditional mitigation.
>
>
>
> The specific IP in question here is:
>
>
>
> 191.101.16.96
>
>
>
> I've checked everything I know to check - public blacklists, Symantic,
> Proofpoint, Senderbase, Senderscore - all show this IP being fine.  But
> Hotmail is blocking the IP:
>
>
>
> 550 5.7.1 Unfortunately, messages from [191.101.16.96] weren't sent.
> Please contact your Internet service provider since part of their network
> is on our block list (S3140). You can also refer your provider to
> http://mail.live.com/mail/troubleshooting.aspx#errors
> 

Re: [mailop] [EXTERNAL] Hotmail - New Support Request form not working?

[Michael Wise via mailop]

Making inquiries …

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail ?

From: mailop  On Behalf Of Scott Mutter via mailop
Sent: Wednesday, June 10, 2020 1:32 PM
To: mailop@mailop.org
Subject: [EXTERNAL] [mailop] Hotmail - New Support Request form not working?

I know there's a guy that frequents this mailing list from Microsoft.  
Apologies if this isn't really Mailops worthy... but Microsoft is one of those 
great companies that's just really, really, really hard to get a hold of a 
human.

I'm not able to get the support request form at:

https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75

to work.  It keeps kicking back:

We're sorry, but something went wrong on our end. Please try again later

Now, I've always had trouble with the captcha on this form - it always takes a 
dozen or so attempts to get the captcha right (is that an O or a 0?  a k or K?  
a  v or a V?).  But I'm thinking the error is different when it kicks it out 
because of captcha.  At any rate, I've tried filling out the captcha a couple 
of dozen times to no avail.

Is there a better way to dispute a Hotmail IP block?  It would also be 
IMMENSELY helpful if they could ever tell me why Hotmail is blocking an IP.  
The same song and dance of: submit form, wait 3 days, be told it doesn't 
qualify for remediation, reply back, wait 3 days, and then finally be told that 
it qualifies for conditional mitigation.

The specific IP in question here is:

191.101.16.96

I've checked everything I know to check - public blacklists, Symantic, 
Proofpoint, Senderbase, Senderscore - all show this IP being fine.  But Hotmail 
is blocking the IP:

550 5.7.1 Unfortunately, messages from [191.101.16.96] weren't sent. Please 
contact your Internet service provider since part of their network is on our 
block list (S3140). You can also refer your provider to 
http://mail.live.com/mail/troubleshooting.aspx#errors.
 
[VE1EUR03FT050.eop-EUR03.prod.protection.outlook.com]


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