Re: [mailop] Contact at Mailchimp?
On 6/9/16 8:50 AM, Al Iverson wrote: Wouldn't ab...@mailchimp.com be a better place for a non-customer to contact them about an email issue? They've been very responsive to me via that address. Yes, got it resolved. This had nothing to do with abuse from Mailchimp but horrible behavior on the part of Symantec's spam filtering service. Long story short, we've whitelisted mcdlv.net with Symantec. Spammers sending from their own domains (with valid DKIM for the spammer) but forging message-IDs to end in mcdlv.net were getting through due to whitelist. Attempts to get Symantec to fix it were futile. Needed Mailchimp's outbound CIDRs to modify whitelist for IPs rather than domain so wrote to ask them. Was quite taken aback by the extreme reluctance to respond to email by a company in the email business. All done. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Contact at Mailchimp?
Hi Al, Yup, ab...@mailchimp.com and postmas...@mailchimp.com should both get a person and is always a good way for customers and especially non-customers to get in touch with us; although if it’s a customer support issue we’ll find a way to get them over to the right area. We got rid of free support a while back and that’s why Jay mentioned the ignore-bot link response to support@. Joey > On Jun 9, 2016, at 11:50 AM, Al Iverson wrote: > > Wouldn't ab...@mailchimp.com be a better place for a non-customer to > contact them about an email issue? They've been very responsive to me > via that address. > > Regards, > Al Iverson > > -- > Al Iverson > www.aliverson.com > (312)725-0130 > > > On Wed, Jun 8, 2016 at 7:48 PM, Joey Rutledge wrote: >> Hi Jay, >> >> Happy to help. I work on the delivery team at MailChimp. Feel free to >> email me offlist if you’d prefer. joeyrutle...@gmail.com >> >> Joey Rutledge >> >>> On Jun 8, 2016, at 7:25 PM, Jay Hennigan wrote: >>> >>> Anyone from Mailchimp on-list? support@mailchimp now auto-returns an >>> ignore-bot with a link that points to a webpage with no useful options. >>> >>> Why are people in the email business so difficult to reach by email? >>> >>> -- >>> Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net >>> Impulse Internet Service - http://www.impulse.net/ >>> Your local telephone and internet company - 805 884-6323 - WB6RDV >>> >>> ___ >>> mailop mailing list >>> mailop@mailop.org >>> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> >> >> ___ >> mailop mailing list >> mailop@mailop.org >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > ___ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Contact at Mailchimp?
Wouldn't ab...@mailchimp.com be a better place for a non-customer to contact them about an email issue? They've been very responsive to me via that address. Regards, Al Iverson -- Al Iverson www.aliverson.com (312)725-0130 On Wed, Jun 8, 2016 at 7:48 PM, Joey Rutledge wrote: > Hi Jay, > > Happy to help. I work on the delivery team at MailChimp. Feel free to email > me offlist if you’d prefer. joeyrutle...@gmail.com > > Joey Rutledge > >> On Jun 8, 2016, at 7:25 PM, Jay Hennigan wrote: >> >> Anyone from Mailchimp on-list? support@mailchimp now auto-returns an >> ignore-bot with a link that points to a webpage with no useful options. >> >> Why are people in the email business so difficult to reach by email? >> >> -- >> Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net >> Impulse Internet Service - http://www.impulse.net/ >> Your local telephone and internet company - 805 884-6323 - WB6RDV >> >> ___ >> mailop mailing list >> mailop@mailop.org >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > ___ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Contact at Mailchimp?
Hi Jay, Happy to help. I work on the delivery team at MailChimp. Feel free to email me offlist if you’d prefer. joeyrutle...@gmail.com Joey Rutledge > On Jun 8, 2016, at 7:25 PM, Jay Hennigan wrote: > > Anyone from Mailchimp on-list? support@mailchimp now auto-returns an > ignore-bot with a link that points to a webpage with no useful options. > > Why are people in the email business so difficult to reach by email? > > -- > Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net > Impulse Internet Service - http://www.impulse.net/ > Your local telephone and internet company - 805 884-6323 - WB6RDV > > ___ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
