Hi,
Hope you are doing well.
*Business Analyst / Solution Architect with IVR experience*
*Pleasanton,CA*
*12+ Months*
*Start date (dd-mmm-yy) 8/8/2016*
*JD:*
10+ of Business Analyst / Solution Architect with IVR experience
· Experience in Requirement gathering, designing Use Cases and
developing process based solutions
· Experienced in Call Center Technologies and IVR automation
· Enterprise Systems Integration experience with Contact Center IVR
and helpdesk Applications, IR Call flows, VUI design and web services
· Enterprise systems integration experience to include mainframe and
distributed systems
· Experience in analysis, design, development, and deployment of
large scale multi-tier enterprise application systems
· Strong written and verbal communication
· Experience with Microsoft Office Suite of tools
· Knowledge of SOAP/XML/WS Security
· Ability to thrive in dynamic, fast-paced software development
environment
· Experience in all phases of software development lifecycle
including design, configuration and development, testing and implementation
*Roles & Responsibilities*
Establish and maintain technical relationships between various
stakeholders across multiple work groups to enhance existing call center
site functionalities and troubleshoot issues that arise before/during/after
deployment
· Act as the single point for contact for work intake.
· Create, manage, and update business requirements / solution
designs and Change Request as per business needs and ensure technical
risks/issues are well documented and communicated to project Stakeholders.
· Communicate specifications and guidelines to ensure multiple
simultaneous and inter-dependent deployments are managed well
*Generic Managerial Skills*
Communication and Leadership
*Education*
Bachelors
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*Truly by our faith in GOD, we have become children of GOD.*
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*Thanks & Regards,*
*Phani*
*Novateur Technologies Inc.*
*W: 209-222-3627*
phani.bhuvanag...@novateurtechnologies.com
www.novateurtechnologies.com
Gmail: *phanibhuvanagiri...@gmail.com <phanibhuvanagiri...@gmail.com>*
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