KINDLY REPLY ME ON nag...@ziplogic.com ONLY
Hi
Let me know if you have any consultants with the following skills
Travel %: 100% at client site in Boston, MA.
Hourly Rate: $70/hr
Tentative Start Date: ASAP
Duration of Assignment: 3-5 months
Minimal Qualifications:
The following are considered minimal qualifications for all consulting roles:
. A minimum 4-year degree in Computer Science or related field or
work experience equivalent,
. Past consulting experience as the individual will often be acting
in a consulting role and as a technical advisor,
. The ability to articulate solutions to such diverse
constituencies as project managers, clients, business stakeholders and
engineers and to coordinate (with both project management and engineering)
major systems events such as application upgrades, launches, load tests and
deployments,
. A willingness to learn new technologies and their applications in
the enterprise,
. The ability to quickly understand and be able to articulate
business impacts of technical decisions and drive solutions to specific
business problems through the effective use of technology.
. The ability to prepare technical reports, client presentations,
design documentation and manuals.
Skill-set Requirements:
. UCCE trained/certified
. IPIVR trained
. Implementation experience for UCCE and IPIVR
. Troubleshooting experience for UCCE and IPIVR
Position Description/Deliverables:
Client has requested an onsite Cisco UCCE/IPIVR trained and certified engineer
to help provide knowledge transfer, training and transition support to their
staff until they are ready to provide day-2 support internally.
UCCE/IPIVR Workshop: On-site workshops to be developed and delivered to
customer help-desk resources that have been targeted to provide on-going Day-2
support, resource will assist.
Workshops will cover:
o Detailed review of UCCE/IPIVR Low Level Design
o Detailed review of Solution/Application Monitoring
o What needs to be monitored
o How components should be monitored
o Daily, Weekly and Monthly Operational Responsibilities
o Creation of UCCE/IPIVR System Status/Health Check
o Instruction on how to execute UCCE/IPIVR System Status/Health
Check
o Instruction on how to interpret results of UCCE/IPIVR
Status/Health Check
o Basic Troubleshooting
o Using UCCE Tools
o Using Windows Tools for troubleshooting
o Log file capture and review
o How to open a trouble ticket with CCS Technical Assistance Center
UCCE/IPIVR Level 2 Support Training and Knowledge Transfer
Resource will assist with instructing the customer learning/understanding how
to complete the customer-owned activities in the table below. In cases where
the customer is unable to successfully complete the activity, resource will
engage to ensure they are completed successfully.
The following services will be delivered in conjunction with assisting the
customer with the activities identified in the table above so the customer will
be able to take ownership of these activities before completion of delivery and
full transition.
UCCE/IPIVR Level 2 Support Training - remote and on-site on-going training for
Day-2 support and issue resolution support.
UCCE/IPIVR Level 2 Knowledge Transfer - remote and on-site on-going knowledge
transfer
UCCE/IPIVR Supplemental Level 2 Support - remote and on-site on-going
supplemental support for MACD implementation and implementation of changes the
customer is unable to fulfill.
UCCE/IPIVR Reporting and Documentation -
1. Provide customer defined reports regarding accomplishments, Day-2
readiness status, issues and other tasks being tracked
2. Provide the documentation required to enable customer to provide
on-going tracking and training. Reporting and documentation will include but
not be limited to:
o Weekly status update including work accomplishments, resource
readiness assessment and any issues encountered
o Weekly update to the resource training matrix
o User Guides (step-by-step hands-on processes)
o Develop and maintain a training curriculum
o Develop and maintain a training calendar
Thanks & Regards,
Nagesh,
Zip Logic LLC.
Ph: 510-250-7616,
FAX: 510-578-1309
Email: nag...@ziplogic.com,
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