Reporting to the Chief Financial Officer, this exempt, full-time position is
responsible for the computer network, telecommunications, office equipment and
other technologies.
Supervisory Responsibilities:
There are no direct reports associated with this position.
Key Responsibilities:
This position is responsible for the strategic development and maintenance of
the technology and communication infrastructure. This includes the network,
servers (including Exchange), Cisco telephones, other equipment and software. A
rolling five-year plan of replacement schedules, software upgrades and other
strategic investments is to be developed to guide planning and budgeting.
Network:
* Design, monitor and maintain all aspects of the internal network
(Windows and Cisco).
* Perform ongoing security procedures, including review of firewall
activity and other system logs, vulnerability management (firmware patches),
periodic system intrusion testing and investigation of exception conditions.
* Ensure that compliance for PCI standards is maintained across all
departments.
* Monitor PCI DSS compliance of relevant hosting partners and
application vendors.
* Manage the enterprise data backup, recovery and archiving processes.
* Implement and manage network configurations (coordinate with outside
consultant for complex issues).
* Monitor and control the performance and status of the network
resources, including server administration, installation/testing of operating
system updates and patches, and system capacity management
* Create, add, change and delete user account information, including
passwords on all network components (network, phone, software, offsite vendors).
* Purchase and implement new application releases for both server and
end-users.
* Manage relationship with external vendors pertaining to network,
communications, website and other technical issues (audio/video conferencing,
bookshop POS issues)
* Oversee network cabling in coordination with Director of Operations
* Negotiate contracts with vendors and monitor contract and license
compliance
* Assist with managing selected FilemakerPro databases (with assistance
of a FMP consultant), making minor updates as requested by staff.
* Create and maintain network documentation.
End Users:
* Define, plan and maintain the technology needs of end users.
* Single point of contact for end-users to support and maintain all
office equipment, including computers (HP and Mac), phones (analog and Cisco
VOIP), printers, monitors, scanners and other accessories.
* Review and update spam logs, oversee blocking and whitelisting of
email addresses.
* Assist staff in setting up technology for meetings or special events
(laptop projections, video conferences, audio conferences).
Telecommunications:
* Manage communication lines, devices, modems (internal and wireless).
* Ability to manage on-site Cisco telephone equipment, creating new
users and basic user updates in CUCM and Unity (coordinating with Cisco vendor
for more complex issues).
* Oversee communications cabling in coordination with Director of
Operations.
* Coordinate new lines and/or repair of current lines (analog, fiber,
wireless) with service provider (AT).
Website & Gallery Technology:
* Coordinate technical aspects of websites with outside vendor(s),
including hosting and domain names.
* Coordinate with Director of Public Affairs and Director of Operations
in planning and installation of new technologies approved for exhibitions and
patrons.
* Assist as requested with theater systems/equipment and with Security
technology.
General:
* Coordinate service for office equipment, including photocopiers and
fax machines.
* Submit annual budget requests, process purchase orders and check
requests.
* Maintain database of equipment (inventory asset control).
* Assist with special projects as needed.
Qualifications: Requires excellent judgment, attention to detail, and strong
communication, computer and networking skills. Position handles confidential
information, and must exhibit an ability to maintain a high degree of
discretion in all communications. This position interacts with every department
at the Museum and Foundation and must be able to manage multiple tasks and
deadlines, and prioritize appropriately; and must be able to communicate
professionally and effectively verbally and in writing with staff from all
organizational levels. Must be able to work independently and adhere to strict
security rules.
At least five years of prior network/computer maintenance experience and
project management is required. Extensive knowledge of Microsoft Windows
