Re: [MCN-L] GDPR webinar with the MCN Data and Insights SIG

[Sayre, Scott A]

Hi Angie
Thanks for arranging this.
Best,
Scott

Scott Sayre | Chief Information Officer |Corning Museum of Glass | One Museum 
Way | Corning, NY 14830 | www.cmog.org
Office: (607) 438-5298 |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott

From: mcn-l  on behalf of Angie Judge 
Sent: Tuesday, February 13, 2018 11:05:46 PM
To: mcn-l@mcn.edu
Subject: [MCN-L] GDPR webinar with the MCN Data and Insights SIG

Hi all,

The General Data Protection Regulation (GDPR) law changes coming into play
will impact museums and visitor privacy globally, enforceable from 25 May
2018 as discussed already in this forum.

To help clarify what GDPR means for museums both in the EU and also in
other countries, the MCN Data and Insights SIG will present a webinar on
GDPR led by Paulina Jedwabska, Head of Information Governance and
Departmental Records Officer at Department for Digital, Culture, Media and
Sport (DCMS), Thursday 15th March 2018 at 3PM Eastern time.

More details to come, stay tuned and look forward to seeing you there.


Best,
Angie
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Re: [MCN-L] GDPR Compliance

[Sayre, Scott A]

Hi-
Here is a link  to a guide to GDPR produced by FFW that provides a pretty good 
overview how to prepare
https://ffwagency.com/resources/how-prepare-gdpr
You will have to register to receive it.  Email me if you want me to send it to 
you directly.
Best,
Scott

Scott Sayre | Chief Information Officer |Corning Museum of Glass | One Museum 
Way | Corning, NY 14830 | www.cmog.org
Office: (607) 438-5298  |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott


On 2/8/18, 12:21 AM, "mcn-l on behalf of Brian Whaley"  wrote:

Hello all,



The IT department at the Kimbell has been working on this for about 9 
months, and we are about to do some in-depth discovery in our organization to 
identify the locations of the data, and then remediate any areas of need. As 
some have already pointed out, if you capture any EU citizen data, then it 
falls under the umbrella of GDPR. We are also PCI compliant (I manage our 
entire PCI footprint), so this is not uncharted territory for the museum and 
staff.

Below is the email I sent to get everyone up to date and ready to discuss 
the requirement and the deadline.

“The deadline for compliance with the General Data Protection Regulation 
(GDPR) is quickly approaching (May 25th, 2018). Unlike PCI compliance, which is 
a contractual agreement, GDPR is a comprehensive law that requires US 
organizations to properly secure any and all information collected from 
European Union (EU) citizens. Specifically, it dictates how organizations 
handle personally identifiable information (PII). The purpose is to ensure that 
they have greater control over their personal information –  the right to 
actively consent to every use of personal data, the right to limit that use, 
the right to be forgotten, the right to have their data portable, and the right 
to seek damages should they suffer from misuse and/or breach of their data. And 
since it includes extraterritoriality, we are legally required to adhere to the 
regulation.

We need to review our physical and digital systems to determine if we are 
storing any data belonging to customers living in the European Union. If we 
are, then we will need to meet GDPR, and be able to show compliance on demand, 
either through an audit or a request from an EU citizen.”

Hope this helps!

Brian Whaley
Head of IT and AV
Kimbell Art Museum
 Camp Bowie Boulevard
Fort Worth, TX 76107-2792
bwha...@kimbellmuseum.org
t.  817.332.8451 ext 357
f.  817.877.1264
www.kimbellart.org

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Re: [MCN-L] GDPR Compliance

[Sayre, Scott A]

Hey Brian
Congrats on your PCI compliance. We also completed our PCI compliance in 2017 
and are fully certified. I know what a tall order it is to achieve full 
certification. There definitely are some parallels with GDPRThe real challenge 
here seems to be giving the customer 100% control of her/his personal data and 
knowing where you have it. Right now we have over a half dozen systems that 
could contain personal information that may fall under GDPR regulations. While 
we are working towards a single customer database, that’s a few years out. GDRP 
is really going to push us to develop some bridging  practices to be compliant 
through this period - being able to send customers all the data we have on them 
as well as allow them to request deletion of all their personal data in each of 
these systems. That’s going to be a challenge. We’re just getting started so 
please share what you have learned and the strategy you are taking.

Best,
Scott

Scott Sayre | Chief Information Officer | Corning Museum of Glass

Scott Sayre | Chief Information Officer |Corning Museum of Glass | One Museum 
Way | Corning, NY 14830 | www.cmog.org
Office: (607) 438-5298 |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott

From: mcn-l  on behalf of Brian Whaley 

Sent: Thursday, February 8, 2018 12:21:23 AM
To: mcn-l@mcn.edu
Subject: [MCN-L] GDPR Compliance

Hello all,



The IT department at the Kimbell has been working on this for about 9 months, 
and we are about to do some in-depth discovery in our organization to identify 
the locations of the data, and then remediate any areas of need. As some have 
already pointed out, if you capture any EU citizen data, then it falls under 
the umbrella of GDPR. We are also PCI compliant (I manage our entire PCI 
footprint), so this is not uncharted territory for the museum and staff.

Below is the email I sent to get everyone up to date and ready to discuss the 
requirement and the deadline.

“The deadline for compliance with the General Data Protection Regulation (GDPR) 
is quickly approaching (May 25th, 2018). Unlike PCI compliance, which is a 
contractual agreement, GDPR is a comprehensive law that requires US 
organizations to properly secure any and all information collected from 
European Union (EU) citizens. Specifically, it dictates how organizations 
handle personally identifiable information (PII). The purpose is to ensure that 
they have greater control over their personal information –  the right to 
actively consent to every use of personal data, the right to limit that use, 
the right to be forgotten, the right to have their data portable, and the right 
to seek damages should they suffer from misuse and/or breach of their data. And 
since it includes extraterritoriality, we are legally required to adhere to the 
regulation.

We need to review our physical and digital systems to determine if we are 
storing any data belonging to customers living in the European Union. If we 
are, then we will need to meet GDPR, and be able to show compliance on demand, 
either through an audit or a request from an EU citizen.”

Hope this helps!

Brian Whaley
Head of IT and AV
Kimbell Art Museum
 Camp Bowie Boulevard
Fort Worth, TX 76107-2792
bwha...@kimbellmuseum.org
t.  817.332.8451 ext 357
f.  817.877.1264
www.kimbellart.org

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Re: [MCN-L] Preparing for quickly approaching GDPR deadline

[Sayre, Scott A]

Nik-
I unfortunately think that is the case.  
https://securityintelligence.com/news/us-firms-have-less-than-a-year-to-comply-with-the-gdpr/
https://www.informationweek.com/strategic-cio/security-and-risk-strategy/7-steps-to-gdpr-for-us-companies/a/d-id/1329235?

Diana-
Thank you.  I'll reach out after we have a couple more meetings here.  Lets 
share what we discover as we go along.

Best,
Scott

On 2/7/18, 2:34 PM, "mcn-l on behalf of Nik Honeysett"  wrote:

James - I don’t think that is right otherwise every business in the U.S. 
would be potentially liable.
-nik



Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org


M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>
1549 El Prado, Suite 8, San Diego, CA 92101

A non-profit technology collaboration connecting audiences to art, culture 
& science.






> On Feb 7, 2018, at 11:31 AM, Sayre, Scott A  wrote:
> 
> Agree on both accounts.  We do sell  products, classes, tickets and 
juried art entries online with EU customers.  
> -S
> 
> On 2/7/18, 2:23 PM, "mcn-l on behalf of Nik Honeysett" 
 wrote:
> 
>Also, GDPR wouldn’t apply if they purchased from your website while 
they were in a hotel next door to you.
>-nik
> 
>
> 
>Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org
> 
> 
>M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>
>1549 El Prado, Suite 8, San Diego, CA 92101
> 
>A non-profit technology collaboration connecting audiences to art, 
culture & science.
> 
>
> 
> 
> 
> 
> 
> 
> 
>> On Feb 7, 2018, at 11:20 AM, Nik Honeysett  wrote:
>> 
>> My understanding is that GDPR is enforced based on the location of the 
transactee at the time of the transaction, irrespective of where the server is. 
So, if someone buys something from your website from Blighty, then GDPR is in 
effect for you and their PII, but if that person physically buys from your 
store, then GDPR does not apply.
>> -nik
>> 
>> 
>> 
>> Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org 
<http://www.bpoc.org/>
>> M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>
>> 1549 El Prado, Suite 8, San Diego, CA 92101
>> 
>> A non-profit technology collaboration connecting audiences to art, 
culture & science.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>>> On Feb 7, 2018, at 11:15 AM, Sayre, Scott A mailto:sayr...@cmog.org>> wrote:
>>> 
>>> Nik-
>>> Thanks for chiming in. We have a significant customer-base (ecommerce, 
online/physical visitors and students) from the EU.  Our read is that any 
transaction between a US organization and a citizen of the EU falls under the 
GDPR, even the transactions take place on a server here in the US.
>>> -Scott
>>> 
>>> On 2/7/18, 12:35 PM, "mcn-l on behalf of Nik Honeysett" 
mailto:mcn-l-boun...@mcn.edu> on behalf of 
nhoneys...@bpoc.org <mailto:nhoneys...@bpoc.org>> wrote:
>>> 
>>>   Scott,
>>> 
>>>   Do you have a significant percentage of online sales or data capture 
in the EU?
>>>   -nik
>>> 
>>>   
>>> 
>>>   Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org 
<http://www.bpoc.org/>
>>> 
>>> 
    >>>   M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org> <mailto:nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>>
>>>   1549 El Prado, Suite 8, San Diego, CA 92101
>>> 
>>>   A non-profit technology collaboration connecting audiences to art, 
culture & science.
>>> 
>>>   
>>> 
>>> 
>>> 
>>> 
>>>> On Feb 7, 2018, at 8:

Re: [MCN-L] Preparing for quickly approaching GDPR deadline

[Sayre, Scott A]

James-
My understanding is that quantity of transactions does not matter.  The main 
concern is security and customer control of any stored personal information on 
any system.
Best,
Scott

On 2/7/18, 2:27 PM, "mcn-l on behalf of Heck, James"  wrote:

I am awaiting for more details on this from our internal and outside
counsel as we too are reviewing impact as well.  However I thought that if
a EU citizen buys something even in person while in the US their data was
still in scope if you knew it was a EU citizen.  But I also believe that if
it is one person or many that the full system needs to comply with GDPR if
all on the same system.

James


--

*James J. Heck*Director of Technology
Information Technology
The Museum of Modern Art
11 West 53rd Street
New York, NY 10019
Single number reach: +1 212 708 9554
Trying to schedule a meeting with me?  Check my availability here

<https://www.google.com/calendar/embed?src=james_h...@moma.org&mode=week&ctz=America/New_York&&title=James%20Heck%20%28MoMA%20Calendar%20-%20Eastern%20Time%20Zone%29>
!

On Wed, Feb 7, 2018 at 2:23 PM, Nik Honeysett  wrote:

> Also, GDPR wouldn’t apply if they purchased from your website while they
> were in a hotel next door to you.
> -nik
>
> 
>
> Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org
>
>
> M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org  nhoneys...@bpoc.org>
> 1549 El Prado, Suite 8, San Diego, CA 92101
>
> A non-profit technology collaboration connecting audiences to art, culture
> & science.
>
> 
>
>
>
>
>
>
>
> > On Feb 7, 2018, at 11:20 AM, Nik Honeysett  wrote:
> >
> > My understanding is that GDPR is enforced based on the location of the
> transactee at the time of the transaction, irrespective of where the 
server
> is. So, if someone buys something from your website from Blighty, then 
GDPR
> is in effect for you and their PII, but if that person physically buys 
from
> your store, then GDPR does not apply.
> > -nik
> >
> > 
> >
> > Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org <
> http://www.bpoc.org/>
> > M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org  nhoneys...@bpoc.org>
> > 1549 El Prado, Suite 8, San Diego, CA 92101
> >
> > A non-profit technology collaboration connecting audiences to art,
> culture & science.
> >
> > 
> >
> >
> >
> >
> >
> >
> >
> >> On Feb 7, 2018, at 11:15 AM, Sayre, Scott A  sayr...@cmog.org>> wrote:
> >>
> >> Nik-
> >> Thanks for chiming in. We have a significant customer-base (ecommerce,
> online/physical visitors and students) from the EU.  Our read is that any
> transaction between a US organization and a citizen of the EU falls under
> the GDPR, even the transactions take place on a server here in the US.
> >> -Scott
> >>
> >> On 2/7/18, 12:35 PM, "mcn-l on behalf of Nik Honeysett" <
> mcn-l-boun...@mcn.edu <mailto:mcn-l-boun...@mcn.edu> on behalf of
> nhoneys...@bpoc.org <mailto:nhoneys...@bpoc.org>> wrote:
> >>
> >>Scott,
> >>
> >>Do you have a significant percentage of online sales or data capture
> in the EU?
> >>-nik
> >>
> >>
> >>
> >>Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org <
> http://www.bpoc.org/>
> >>
    > >>
> >>M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org  nhoneys...@bpoc.org> <mailto:nhoneys...@bpoc.org  nhoneys...@bpoc.org>>
> >>1549 El Prado, Suite 8, San Diego, CA 92101
> >>
> >>A non-profit technology collaboration connecting audiences to art,
> culture & science.
> >>
> >>
> >>
> >>
> >>
> >>
> >>> On Feb 7, 2018, at 8:54 AM, Sayre , Scott A  &

Re: [MCN-L] Preparing for quickly approaching GDPR deadline

[Sayre, Scott A]

Agree on both accounts.  We do sell  products, classes, tickets and juried art 
entries online with EU customers.  
-S

On 2/7/18, 2:23 PM, "mcn-l on behalf of Nik Honeysett"  wrote:

Also, GDPR wouldn’t apply if they purchased from your website while they 
were in a hotel next door to you.
-nik



Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org


M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>
1549 El Prado, Suite 8, San Diego, CA 92101

A non-profit technology collaboration connecting audiences to art, culture 
& science.









> On Feb 7, 2018, at 11:20 AM, Nik Honeysett  wrote:
> 
> My understanding is that GDPR is enforced based on the location of the 
transactee at the time of the transaction, irrespective of where the server is. 
So, if someone buys something from your website from Blighty, then GDPR is in 
effect for you and their PII, but if that person physically buys from your 
store, then GDPR does not apply.
> -nik
> 
> 
> 
> Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org 
<http://www.bpoc.org/>
> M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>
> 1549 El Prado, Suite 8, San Diego, CA 92101
> 
> A non-profit technology collaboration connecting audiences to art, 
culture & science.
> 
> 
> 
    > 
    > 
> 
> 
> 
> 
>> On Feb 7, 2018, at 11:15 AM, Sayre, Scott A mailto:sayr...@cmog.org>> wrote:
>> 
>> Nik-
>> Thanks for chiming in. We have a significant customer-base (ecommerce, 
online/physical visitors and students) from the EU.  Our read is that any 
transaction between a US organization and a citizen of the EU falls under the 
GDPR, even the transactions take place on a server here in the US.
>> -Scott
>> 
>> On 2/7/18, 12:35 PM, "mcn-l on behalf of Nik Honeysett" 
mailto:mcn-l-boun...@mcn.edu> on behalf of 
nhoneys...@bpoc.org <mailto:nhoneys...@bpoc.org>> wrote:
>> 
>>Scott,
>> 
>>Do you have a significant percentage of online sales or data capture 
in the EU?
>>-nik
>> 
>>
>> 
>>Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org 
<http://www.bpoc.org/>
>> 
>> 
>>M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org> <mailto:nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>>
>>1549 El Prado, Suite 8, San Diego, CA 92101
>> 
>>A non-profit technology collaboration connecting audiences to art, 
culture & science.
>> 
>>
>> 
>> 
>> 
>> 
>>> On Feb 7, 2018, at 8:54 AM, Sayre , Scott A mailto:sc...@sandboxstudios.org>> wrote:
>>> 
>>> Hi Folks-
>>> We are in the early stages of preparing a strategy to comply with the 
May 28th deadline for complying the EU’s General Data Protection Regulations 
(https://www.eugdpr.org/ <https://www.eugdpr.org/> <https://www.eugdpr.org/ 
<https://www.eugdpr.org/>>).  Hoping most of you are familiar with these 
requirements and may have some thoughts on how you will be responding to them.  
We are still working on defining requirements vs. recommended practices and how 
and when we will be able to address them.  It appears this could affect our 
user data practices in e-commerce, blog, e-commerce (ticketing and retail), as 
well as CRM.
>>> I’d love to hear how others have begun to work on meeting these 
regulations and if you have found any external expertise to guide you through 
the process.
>>> Many thanks in advance.
>>> -Scott
>>> 
>>> 
>>> 
>>> ___
>>> You are currently subscribed to mcn-l, the listserv of the Museum 
Computer Network (http://www.mcn.edu <http://www.mcn.edu/>)
>>> 
>>> To post to this list, send messages to: mcn-l@mcn.edu 
<mailto:mcn-l@mcn.edu>
>>> 
>>> To unsubscribe or change mcn-l delivery options visit:
>>> http:

Re: [MCN-L] Preparing for quickly approaching GDPR deadline

[Sayre, Scott A]

Nik-
Thanks for chiming in. We have a significant customer-base (ecommerce, 
online/physical visitors and students) from the EU.  Our read is that any 
transaction between a US organization and a citizen of the EU falls under the 
GDPR, even the transactions take place on a server here in the US.
-Scott

On 2/7/18, 12:35 PM, "mcn-l on behalf of Nik Honeysett"  wrote:

Scott,

Do you have a significant percentage of online sales or data capture in the 
EU?
-nik



Nik Honeysett | Chief Executive Officer | BPOC | www.bpoc.org


M (805) 402-3326  P (619) 331-1974  E nhoneys...@bpoc.org 
<mailto:nhoneys...@bpoc.org>
1549 El Prado, Suite 8, San Diego, CA 92101

A non-profit technology collaboration connecting audiences to art, culture 
& science.






> On Feb 7, 2018, at 8:54 AM, Sayre , Scott A  
wrote:
> 
> Hi Folks-
> We are in the early stages of preparing a strategy to comply with the May 
28th deadline for complying the EU’s General Data Protection Regulations 
(https://www.eugdpr.org/ <https://www.eugdpr.org/>).  Hoping most of you are 
familiar with these requirements and may have some thoughts on how you will be 
responding to them.  We are still working on defining requirements vs. 
recommended practices and how and when we will be able to address them.  It 
appears this could affect our user data practices in e-commerce, blog, 
e-commerce (ticketing and retail), as well as CRM.
> I’d love to hear how others have begun to work on meeting these 
regulations and if you have found any external expertise to guide you through 
the process.
> Many thanks in advance.
> -Scott
> 
> 
> 
> ___
> You are currently subscribed to mcn-l, the listserv of the Museum 
Computer Network (http://www.mcn.edu)
> 
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[MCN-L] Preparing for quickly approaching GDPR deadline

[Sayre , Scott A]

Hi Folks-
We are in the early stages of preparing a strategy to comply with the May 28th 
deadline for complying the EU’s General Data Protection Regulations 
(https://www.eugdpr.org/ ).  Hoping most of you are 
familiar with these requirements and may have some thoughts on how you will be 
responding to them.  We are still working on defining requirements vs. 
recommended practices and how and when we will be able to address them.  It 
appears this could affect our user data practices in e-commerce, blog, 
e-commerce (ticketing and retail), as well as CRM.
I’d love to hear how others have begun to work on meeting these regulations and 
if you have found any external expertise to guide you through the process.
Many thanks in advance.
-Scott



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[MCN-L] Online UX testing service recommendation

[Sayre , Scott A]

Hi Folks-
Anyone have a recommendation for an online UX testing service?  We are 
launching a new e-commerce site in March and would like to work with a service 
to do some structured user testing of the site before we go live.
Any recommendations would be much appreciated.
Best,
Scott

Scott Sayre | Chief Information Officer |Corning Museum of Glass | One Museum 
Way | Corning, NY 14830 |  <>www.cmog.org 
Office: (607) 438-5298  |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott



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[MCN-L] SXSW Interactive Anyone

[Sayre , Scott A]

Fine MCN People-

I will be attending SXSW Interactive this March, wondering if anyone else is 
planning to attend.

I rented an AirBNB and now have an extra room since a roommate  is now unable 
to attend.

Housing is one of the most challenging parts of SXSW these days, so let me know 
if you or someone you know might be interested.

Best,

Scott

 

Scott Sayre | Chief Information Officer |Corning Museum of Glass | One Museum 
Way | Corning, NY 14830 | www.cmog.org <>
Office: (607) 438-5298  |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott




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[MCN-L] New Position: Constituent Relationship Program Manager and Strategist

[Sayre , Scott A]

We are looking for a rockstar to join our amazing band/team here at the Corning 
Museum of Glass. This is a brand-new position in a new department so it’s a 
once-in-a-lifetime opportunity to join the 160+ staff here at CMoG.  

We are well positioned both technically and organizationally to do some really 
innovative, exciting and rewarding work.

I’d be glad to chat with anyone with any interest or questions.  Please see the 
full job description below.

All best,
Scott

Scott Sayre | Chief Digital Officer |Corning Museum of Glass | One Museum Way | 
Corning, NY 14830 | www.cmog.org <>
Office: (607) 438-5298  |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott

———
Corning Museum of Glass

Position Summary



  

Title:   Constituent Relationship Program Manager and 
Strategist

Status:  M&P, Full-Time

Reports to:   Chief Financial Officer

Summary: 

Responsible for overall management of the centralized constituent management 
system (Blackbaud Raiser’s Edge and RE NXT) and the quality of constituent 
data.  Serves as primary contact and advocate for all internal stakeholder 
groups involved in projects and workflows regarding the ingestion, integration, 
analysis, maintenance and utilization of constituent data.  Responsible for 
fully understanding the scope and potential application of the constituent data 
being collected.  And as a member of the cross-institutional CRM Steering 
Committee, helps to define project priorities and to drive system solutions 
related to effective and efficient use of constituent data.

Responsibilities:

CRM Strategy

·  Along with and as a member of the CRM Steering Committee develops the 
institution-wide Constituent Relationship Management strategy and facilitates 
the adoption and implementation of the strategy.

·  Responsible for all aspects of constituent data in order to provide 
relevant and accurate information for all internal stakeholder areas. 

·  Plays an active role in the growth of CRM initiatives, often as project 
lead, with the CRM Steering Committee, IT, and other stakeholders and 
departments.

·  Provides day-to-day and long-range administrative and analytical 
oversight of the Constituent Management System with overall responsibility for 
user access, data integrity and usability, documentation, and user support and 
training.

·  Stays abreast of emerging trends within the field of constituent 
databases.

·  Represents the Museum professionally at conferences and with other 
subject matter expert audiences.

System Analysis

·  Remains current with best practices and systems’ developments within the 
RE/RE NXT system for both database and user application opportunities. 

·  Creates reports, dashboards and other reporting tools for internal 
customers.

·  Collaborates with stakeholder groups (including but not limited to 
Advancement, Retail, and Marketing and Communications) to define requirements 
and to develop and document standards for policies, procedures, and common 
workflows for constituent data to assure successful integration of Raiser’s 
Edge with core systems.

·  Responsible for data imports, exports, global changes, de-duping and 
other administrative routines.

·  Conducts user training.  Develops and maintains training plans and 
documentation, ensuring all users have access to relevant and current reference 
materials.

·  Manages system customizations and administers specific user and group 
system privileges.

·  Responds to end-user support requests, analyzes and resolves application 
usage issues.

·  Assists in system upgrades, integrations, testing, and maintenance.

·  Tests and implement new policies and procedures against software 
capabilities.

 

Qualifications:

·  Bachelor’s degree required.

·  Minimum three to four years of practical CRM system experience in a 
museum or customer service organization focused on database management, 
software administration, data standards and practices, and data migration.  
(Blackbaud Raisers’ Edge preferred).

·  Demonstrated knowledge of relational databases and data handling across 
other system and web applications.

·  Ability to maintain the integrity of constituent data on a timely basis.

·  Excellent communication, and strong organizational and time-management 
skills.

·  Capability to handle multiple tasks under the pressure of deadlines.

·  Attention to detail, while able to think broadly and make connections 
about museum content.

·  Ability to work effectively and professionally with people at all 
levels, including external parties.

·  Strong interpersonal skills to work positively and pro-actively across 
the Museum.

·  Ability to work independently and as part of a team.



TO APPLY

Email, fax, or mail resume with cover letter to employm...@cmog.org 

[MCN-L] Draft Museum Net Neutrality Advocacy Text

[Sayre , Scott A]

Hi –

Here is the text we have placed on our intranet site to inform our staff about 
this legislation and encourage their advocacy.

Best,

Scott

 
--

Title/Subject: Have your voice heard on the future of Net Neutrality – July 
17th deadline

 

The FCC is in the process of changing the rules regarding net neutrality in a 
way that could have a negative impact on individuals and organizations that 
develop, deliver and access web content, particularly rich media (video, audio 
and large images, etc.). While the long-term implications of eliminating net 
neutrality are unclear, this change will allow internet service providers “ISP” 
like (Spectrum, ComCast, ATT, Verizon, etc.) to give bandwidth preferences 
(speed of access) to content of their choice (programming from which they 
generate revenue); currently all content is given equal bandwidth.  For 
organizations like museums,  Implications could be limited bandwidth for 
accessing our online resources or having to pay ISPs to maintain our current 
level of delivery and access. Implications for consumers could be new 
limitations placed on the speed and quality with which different sources of 
content are delivered based on their ISP. 

 

The Federal Communications Commission (FCC) is taking public comments on this 
change through July 17th. The Museum will be submitting comments to the FCC and 
a letter to our representatives supporting the continuation of current Net 
Neutrality law.

 

Individuals are encouraged to share their thoughts with the FCC  

Via https://dearfcc.org/

You are also encouraged to voice your opinion with your local representatives 
prior to the early August vote.

Senators https://www.senate.gov/general/contacting.htm 

Representatives http://www.house.gov/representatives/find/ 

 

If you would like to learn more about this potential change there are many 
articles available on the web. 

Here are a few:

Summary of the bill

http://thehill.com/policy/technology/331012-what-killing-net-neutrality-means-for-the-internet
 

Simple explanation

https://www.nytimes.com/2014/11/11/upshot/a-super-simple-way-to-understand-the-net-neutrality-debate.html
 

Potential impact on small organizations and not-for-profits

http://www.limeredstudio.com/net-neutrality-and-what-it-means-for-your-nonprofit/
 

 

Scott Sayre | Chief Digital Officer |Corning Museum of Glass | One Museum Way | 
Corning, NY 14830 | www.cmog.org <>
Office: (607) 438-5298  |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott

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[MCN-L] Net Neutrality Advocacy in Museums

[Sayre , Scott A]

MCNers-
I’m currently working on a Net Neutrality advocacy plan within the Corning 
Museum of Glass to encourage public comment to the FCC and legislators prior to 
the July 17th deadline.  Beyond encouraging you, your staffs and institutions 
to do the same, I’m wondering if anyone has any current messaging in this 
regard.  I can share what we develop as well.

Best,
Scott

Scott Sayre | Chief Digital Officer |Corning Museum of Glass | One Museum Way | 
Corning, NY 14830 | www.cmog.org
Office: (607) 438-5298  |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott
 


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[MCN-L] Job Posting: Corning Museum of Glass - Director of Marketing & Community Relations

[Sayre , Scott A]

Come join our amazing museum and team!

 SUMMARY:

With the Director of Marketing & Community Relations, oversees the marketing 
and communications initiatives of The Corning Museum of Glass. Implements 
marketing and communications campaigns in support of exhibitions, programs, 
resources, acquisitions, and special events. Oversees the daily communications, 
graphic design, social media, and marketing activities.  Manages the Museum’s 
marketing and communications (marcom) staff.

RESPONSIBILITIES:

Works with the Director of Marketing & Community Relations to plan and execute 
marketing and communications programs to create awareness and achieve annual 
attendance goals. Uses analytics to evaluate campaign effectiveness and enhance 
 future programs. 
Oversees day-to-day execution of integrated marketing and communication plan in 
support of Museum’s goals.
Oversees the daily operation of the marcom team and prioritizes workflow. 
Develops high-level project plans and timelines. Cultivates a positive and 
productive workplace through communication, vision, teamwork, and commitment.
Builds and maintains a working knowledge of all departments and program areas. 
Serves as a highly effective link between program teams and marcom for 
strategy, ideation and execution.
Supports the creation of and writes engaging messages, storylines, and content 
for a variety of communications, media and channels, including online content, 
email, social media, web, and collateral to grow awareness of and drive 
visitation to the Museum.
With the Director and Public Relations Manager, effectively manages 
relationships with outside agencies and consultants in support of marketing and 
communications strategy.
Drives social media engagement with Museum through the development of social 
media strategies.
Collaborates across the organization to ensure communications are cohesive, 
meet Museum standards and convey a consistent story to both internal and 
external stakeholders.
Recruits, interviews, hires, trains and coaches the marcom regular and 
temporary staff.
With the Director, develops and implements the annual marketing and 
communication budgets; manages expenses to budget.
Serves as a member of and leads matrix teams, as appropriate.
 
QUALIFICATIONS:

Bachelor’s degree in marketing, communications or related field required
Minimum of 5 to 7 years’ experience in marketing and/or communications, 
preferably in a non-profit or museum setting.
Excellent professional-level writing and verbal communications skills with an 
ability to adjust communication for different audiences and channels and tell a 
compelling story.
Strong communication and collaborative skills, including ability to clearly 
convey concepts and vision to creative and production teams, consultants and 
stakeholders.
Strong supervisory skills.
Must be a resourceful, self-starter who combines a high level of 
creativity/initiative with strong organizational skills. 
Capability to manage multiple projects under tight and sometimes competing 
deadlines with the flexibility to quickly shift gears when needed.
Strong interpersonal skills with the ability to work closely with multiple 
internal and external stakeholders as well as senior leadership.
Experience maintaining the confidentiality of sensitive information.
Capable of operating with minimal supervision while consistently communicating 
status.
Analytical skills and the ability to draw meaningful conclusions and 
recommendations based on quantitative and qualitative data.
Basic knowledge of digital communications and design. Ability to maintain 
currency with and access new technologies.
Knowledge of and experience using social media.
Ability to professionally deal with the press and other outside resources.
Ability to effectively work with people at all levels.
Ability to represent the Museum professionally.
Ability to work weekends and evenings as needed.
Ability to travel as needed.


 TO APPLY

Email, fax, or mail resume with cover letter to employm...@cmog.org 
<mailto:employm...@cmog.org>, fax to (607) 438-5410, or send to Corning Museum 
of Glass, One Museum Way, Corning, NY 14830, Attn: Human Resources.

An Equal Opportunity Employer.

 


Scott Sayre | Chief Digital Officer |Corning Museum of Glass | One Museum Way | 
Corning, NY 14830 | www.cmog.org <>
Office: (607) 438-5298  |Cell: (612) 423-9691 | Twitter: @zbartrout | Skype: 
@zbarscott

 




Sayre , Scott A
sc...@sandboxstudios.org



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[MCN-L] New Position: Digital Asset Manager – Corning Museum of Glass

[Sayre , Scott A]

Digital Asset Manager – Corning Museum of Glass
A great opportunity to join the 9-person digital media team at one of the most 
exciting art/science museums in the country. Come help us roll out the Piction 
DAMS across our museum, library, archives and studio, working with some of the 
most engaging imaging, video and hybrid content out there.  The Corning Museum 
of Glass offers a one-of-a-kind opportunity to work at a world-class museum 
while living in the luscious Finger Lakes region of up-state New York.  See the 
full job description and application process at  
http://www.cmog.org/employment-opportunity/digital-asset-manager 
.  Feel free 
to contact me sayresa at cmog.org if you would like to discuss this position.
Best,
Scott

Scott Sayre | Chief Digital Officer |Corning Museum of Glass | One Museum Way | 
Corning, NY 14830 |www.cmog.org
Office: (607) 438-5298  |Cell: (607) 368-5956| Twitter: @zbartrout | Skype: 
@zbarscott



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[MCN-L] Which SIG(s) R U? - MCN SIG Newsletter

[Sayre, Scott A]

Fellow MCNers-

Special Interest Groups (SIGs) are quickly becoming the foundation of the next 
generation of MCN.  If you are not already a member of a SIG, be sure to check 
out the latest SIG eNewsletter http://eepurl.com/bCXEXX 
.
I hope to see you in Minneapolis in just a little over a week for the annual 
conference .

All best,
Scott

MCN Board member and SIGs Board Liaison

Scott Sayre | Chief Digital Officer |Corning Museum of Glass | One Museum Way | 
Corning, NY 14830 | www.cmog.org
Office: (607) 438-5298  |Cell: (607) 368-5956 | Twitter: @zbartrout | Skype: 
@zbarscott



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[MCN-L] Job/Life OpportunityLead Web/Interactive Developer - Corning Museum of Glass

[Sayre, Scott A]

Hey MCN Folks-

We are adding some exciting new digital media positions here at the Corning 
Museum of Glass.  Here is the first of three to be announced.  If you are not 
already familiar with the museum, it?s definitely worth learning about.  I 
can?t say enough good things about the staff, facilities, programs and above 
all, the organization's vision.  Please share this opportunity with anyone you 
think may be interested. Feel free to email or call me if you want to discuss 
any of the details.

All best,
Scott

Scott Sayre
Chief Digital Officer
The Corning Museum of Glass
One Museum Way
Corning, NY  14830
O) 607-438-5298 C) 607-368-5956
Twitter: zbartrout
IM/iChat/Skype: zbarscott
-

Lead Web/Interactive Developer
 
The Corning of Museum of Glass (CMoG) is hiring a Lead Web/Interactive 
Developer as a key position in its newly formed Digital Media Group.  The 5+ 
member Digital Media Group designs, manages and develops all online and onsite 
digital projects ranging from the museum?s websites, blogs, apps and social 
media to in-gallery mobile and interactive installations.  See the position 
description below for details.
 
The lead developer position at CMoG offers a unique opportunity to be on the 
ground floor of a new department within one the most dynamic and lively museums 
in the country.  With its world-renown encyclopedic glass collection of nearly 
50,000 objects, hands-on glass, technology innovation galleries, three live hot 
glass theaters, glass artist and public glass making studios, the preeminent 
Rakow Research Library and its progressive attitudes toward open-content, CMoG 
provides unprecedented opportunities for collaborative innovation. The 
formation of the Digital Media Group furthers CMoG?s commitment to using 
technology to extend and enhance its collections and services worldwide. 
Working in tandem with the museum?s strong Education, Curatorial, IT and AV 
staff, systems and infrastructure, the Digital Media Group will enable the 
museum to be a leader in digital interpretation, communication and preservation.
 
The Corning Museum of Glass is a world-class museum with a budget of 
approximately $50 million with 150 fulltime staff serving over 420,000 visitors 
a year. Nestled in the beautiful Finger Lakes region of upstate New York, the 
campus is surrounded by a hotbed of innovation ranging from Corning 
Incorporated?s world headquarters and research labs to nearby Cornell 
University.  The town of Corning and nearby area provides a unique opportunity 
to work at a major museum while enjoying all the benefits of an award-winning 
small town or idyllic country life.  Corning offers affordable cost of living 
with excellent schools and a new state-of-the-art hospital.

-

Lead Web/Interactive Developer

Serves as the primary developer for the Museum?s public facing digital media 
projects. Manages the entire development process from developing a technical 
strategy and sustainable architecture to back- and front-end programming and 
ongoing maintenance of user-friendly applications for all of the Museum?s 
digital platforms, including www.cmog.org, social media sites, digital signage, 
in-gallery interactive media and mobile platforms. Serves as technical lead for 
all interactive media development.

Responsibilities

? Serves as technical lead for the development of the Museum?s website 
and other public facing digital platforms.
? As the primary technical resource for digital development, recommends 
website technical decisions, develops new applications, and maintains and 
enhances the Museum's website.
? Project manages design and development of the Museum?s public facing 
digital initiatives to ensure a thorough and consistent approach.
? Works collaboratively with other departments to define project needs, 
provide guidance, and identifies new web projects and solutions.
? Designs and implements interfaces for online and on site digital 
applications, including interactive installation and mobile experiences, based 
on current web design standards.
? Works collaboratively with the Interactive Designer/Developer to 
design and develop attractive, user-friendly products within Museum brand 
standards and current web usability practices.
? Determines and maintains sustainable technology frameworks and 
information architecture for Museum websites and other digital applications.
? Manages and monitors web analytics and site performance to determine 
effective web strategy and design. Provides relevant data as needed for 
institutional assessment activities.
? Works closely with web development vendors and the Museum?s IT 
Department to ensure optimal functionality of all Museum web presences.
? Ensures the Museum employs best p