As we expand, the Balboa Park Online Collaborative is seeking a dynamic, business minded proactive Director of Information Technology with strong technical and communications skills who is aspiring to a CIO role. The BPOC provides thought leadership and technical services to more than 27 museums and cultural organizations with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to our members.
The Director of IT is responsible for all aspects of information technology operations, including supervision of information technology employees; budget preparation and management; development of guidelines, standards and procedures; deployment and maintenance of enterprise application systems and services;information security; and user support, training, and outreach. The director is charged with both strategic planning and technical implementation to fulfill the mission of the BPOC and the individual organizations. It is a full-time, 12-month position located at the San Diego Hall of Champions Sports Museum in San Diego.? Responsibilities: Oversee desktop and server support for a diverse collection of museums and cultural organizations in Balboa Park, San Diego, supporting approximately 250 users at 9 sites, with potential for expansion. Manage and maintain server environments and infrastructure, including voice and data communications, including direct hands on work. Rapidly respond to emergency situations both during and outside of normal business hours, as requested. Together with the Director of BPOC, develop and implement a strategic plan for campus-wide IT that supports the mission of the cultural institutions that we serve as well as the innovative technology mission of the BPOC Manage a growing team of 3 full time staff and 10 interns using a robust ticketing and project management system. Provides strategic and operational leadership to the IT team and assists in designing, implementing, maintaining and upgrading all IT infrastructure on campus ? including wide area fiber optic network, public access wireless, local area networks, application, file and print servers (some in a virtualized environment), VoIP telephone systems, integration with cloud-based services such as Google apps, personal computers and operating systems. Provide overall direction and advises on best practices for IT activities campus-wide, including multimedia projects, in-gallery displays, collections management (including library systems), digital asset management, customer relations management, financial and ticketing systems. Work closely with colleagues to meet team goals and improve processes and practices. Requirements: 7+ years of network and server administration experience in a fast-paced support environment Broad base of technical knowledge in IT systems and emerging technology trends and issues, especially in the museum or educational technology space Collaborative skills to work effectively with faculty, staff and senior administrators in areas other than technology to develop and implement appropriate uses of technology. Expert knowledge of TCP/IP WANs and LANs, Active Directory, SharePoint, desktop support systems, MS Exchange, VMware servers, SANs, firewalls, remote access VPNs, PBX systems, and popular business applications. Experience with museum- or nonprofit-specific software packages is a plus. Experience advising and communicating with non-technical staff and guiding technical decisions Strong combination of strategic planning, communication, interpersonal, management, and leadership skills. Demonstrated ability to successfully manage a team Desire to work in non-profit / museum environment Submit resume and cover letter via email to bpoc at bpoc.org. No phone calls, please.