RE: MD: Minidisco problems
Hello, I'm sorry to hear about your experience with Minidisco. I've worked with them for over a year now and have found your problem to be alarming. 1) As for the way that addresses enter on the shipping label, I know first hand that the address that enters is the shipping address. My guess is that you mixed up your billing and shipping address. I'm not calling you a liar, but there are many time when I enter my billing address and a different shipping address into there system. 2) The way things leave the dock in Oakland is up to UPS. Once something leaves the warehouse, it is on UPS not Minidisco. It does not matter to what or where the package was going. When you would have checked the address via Minidisco tracking, the package could have been in Portland Oregon enroute to Rhode Island. This is on UPS not Minidisco. As for the reference #, Minidisco can track you via your first name, e-mail address, phone #, last name, shipping address, city, etc. etc. The confirmation is for the purpose of letting you know the order was approved and being shipped. Your tracking information will follow a day later with your order # for you to track. Is micromanagement really something that is needed? The problem again is with UPS and not Minidisco. 3) UPS is a pain in the butt, what can Minidisco do? It is the weekend, orders are not picked up or moved on weekends thanks to the union that UPS is working with. As for other shippers, Minidisco ships everything UPS. As for problems, I would say that 1 or 2 in 100 orders create a problem, you've just drawn that lucky #. Every shipper has problems, I deal with many orders and over 530 this past year with Minidisco. I've experienced no more the 20 problems in that many orders. No system is perfect, no matter who answers the phone on a Saturday or Sunday, no matter how much hell you raise. If something is in the wrong place with UPS, it is in the wrong place. I'm very sorry for your problems with Minidisco, but I should note, that you would have encountered the same problem with Fed Ex or US Mail had something been sent to the wrong place. Rerouting something is dependent upon flight schedules and much more. To simply want an action on a Saturday or Sunday is a lot to ask. I'm sure you will not have a problem getting a refund on shipping. Sincerely, Mark J. Linkhorst http://www.angelfire.com/md2/MDLink _ Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. Share information about yourself, create your own public profile at http://profiles.msn.com. - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED]
Re: MD: Minidisco problems
J. Coon wrote: That is good advice Peter, I have had to do the same thing when a different company shipped something standard and it was supposed to be Over Night. When I didn't get the merchandize, I called them and it had been misrouted by UPS, and I wouldn't get it for another two days. Since I was leaving for Germany and had to take it with me, the company sent out another one OverNight. I recieved it on time and I never found out what UPS did with the misrouted one. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Kiran Wagle Sent: Friday, September 08, 2000 8:26 PM To: [EMAIL PROTECTED] Subject: MD: Minidisco problems 3) They are unable to reroute the package. Admittedly, UPS is a pain in the ass to deal with--but they *chose* to ship via UPS because it was (to paraphrase) the best choice for *them*, not necessarily for customers. According to them, UPS refuses to reroute it until after it's on the ground in DC on Monday--but it's scheduled for delivery *that day*, which leaves Minidisco with three hours between 5am and 8am Eastern time to contact them. Will anyone at Minidisco actually call them in the middle of the night from CA? I doubt it. Excusez le mot, but UPS s*cks b*tt... I am always wary of ecommerce businesses that ship UPS exclusively because of their "superior service" or whatnot... At least with the good ol' postal service, my stuff always arrives at the correct address. They may be a bit slower, but they're very dependable in my experience. UPS, on the other hand... Well, read the following anecdote and you might understand why I am less than confident in their service: http://newted.dyndns.org/users/alien/sonnet_g3_1400/ups.html ,xtG .tsooJ -- Joost van de Griek Applications Developer Yacht ICT http://www.yachtgroup.com/ - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED]
Re: MD: Minidisco problems
=== = NB: Over 50% of this message is QUOTED, please = = be more selective when quoting text = === That is good advice Peter, I have had to do the same thing when a different company shipped something standard and it was supposed to be Over Night. When I didn't get the merchandize, I called them and it had been misrouted by UPS, and I wouldn't get it for another two days. Since I was leaving for Germany and had to take it with me, the company sent out another one OverNight. I recieved it on time and I never found out what UPS did with the misrouted one. Peter Forest wrote: I did business with Minidisco in the past and never experienced any problem with them... They are kind person, honest and usually really fast ! Maybe you should call back and ask for the owner... Maybe it was a new person from this company... If I were them, what I should do is to simply send right away another exact order to you and after call UPS to bring back the package to them... Customer Satisfaction must be at the first place everytime ! Best Regards, Peter. - Pierre Forest - Kheops Minidisc Owner http://www.kheopsminidisc.com http://www.buyitonline.com/kheopsminidisc -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Kiran Wagle Sent: Friday, September 08, 2000 8:26 PM To: [EMAIL PROTECTED] Subject: MD: Minidisco problems I've just had a very poor experience with Minidisco, to wit: 1) They type the billing address on a label instead of the shipping address (so they claim, I have no idea if this was the actual problem with the address.) 2) They send out an order confirmation that *doesn't include a reference number.* Had they emailed me a reference number, I would have entered it immediately and discovered that it was going to the wrong address before it left the dock in Oakland. The reference number arrived almost a day after the order was shipped. The phone droid doesn't know what happened, blames a computer glitch. 3) They are unable to reroute the package. Admittedly, UPS is a pain in the ass to deal with--but they *chose* to ship via UPS because it was (to paraphrase) the best choice for *them*, not necessarily for customers. According to them, UPS refuses to reroute it until after it's on the ground in DC on Monday--but it's scheduled for delivery *that day*, which leaves Minidisco with three hours between 5am and 8am Eastern time to contact them. Will anyone at Minidisco actually call them in the middle of the night from CA? I doubt it. And nobody at Minidisco seems to care much that they've probably just lost a customer. ~ Kiran [EMAIL PROTECTED] -- http://www.io.com/contradance/ 1628 5th St NW Wash DC 20001 (202) 483-3373 - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED] - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED] -- Jim Coon Not just another pretty mandolin picker. mailto:[EMAIL PROTECTED] If Gibson made cars, would they sound so sweet? My first web page http://www.tir.com/~liteways - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED]
Re: MD: Minidisco problems
"Kiran" == Kiran Wagle [EMAIL PROTECTED] writes: Kiran I've just had a very poor experience with Minidisco, to Kiran wit: 1) They type the billing address on a label instead of Kiran the shipping address (so they claim, I have no idea if this Kiran was the actual problem with the address.) I also had a very similar problem with them. They tried to charge my order to my *shipping* address, which of course my credit card company didn't accept (I live at a different address for the summer, as I'm a student.) I emailed and called them several times, trying to convince them that the BILLING address is used for billing, but they didn't seem to understand. I promptly cancelled my order and just went to Fry's. It's not worth it.. Kiran And nobody at Minidisco seems to care much that they've Kiran probably just lost a customer. Agreed. They didn't care in the slightest about me either. Ben -- Brought to you by the letters P and I and the number 17. "Atatakaku natta kara, otaku to uchi no kazoku de, nani ka shimasen ka?" Debian GNU/Linux maintainer of Gimp and GTK+ -- http://www.debian.org/ - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED]
RE: MD: Minidisco problems
I did business with Minidisco in the past and never experienced any problem with them... They are kind person, honest and usually really fast ! Maybe you should call back and ask for the owner... Maybe it was a new person from this company... If I were them, what I should do is to simply send right away another exact order to you and after call UPS to bring back the package to them... Customer Satisfaction must be at the first place everytime ! Best Regards, Peter. - Pierre Forest - Kheops Minidisc Owner http://www.kheopsminidisc.com http://www.buyitonline.com/kheopsminidisc -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Kiran Wagle Sent: Friday, September 08, 2000 8:26 PM To: [EMAIL PROTECTED] Subject: MD: Minidisco problems I've just had a very poor experience with Minidisco, to wit: 1) They type the billing address on a label instead of the shipping address (so they claim, I have no idea if this was the actual problem with the address.) 2) They send out an order confirmation that *doesn't include a reference number.* Had they emailed me a reference number, I would have entered it immediately and discovered that it was going to the wrong address before it left the dock in Oakland. The reference number arrived almost a day after the order was shipped. The phone droid doesn't know what happened, blames a computer glitch. 3) They are unable to reroute the package. Admittedly, UPS is a pain in the ass to deal with--but they *chose* to ship via UPS because it was (to paraphrase) the best choice for *them*, not necessarily for customers. According to them, UPS refuses to reroute it until after it's on the ground in DC on Monday--but it's scheduled for delivery *that day*, which leaves Minidisco with three hours between 5am and 8am Eastern time to contact them. Will anyone at Minidisco actually call them in the middle of the night from CA? I doubt it. And nobody at Minidisco seems to care much that they've probably just lost a customer. ~ Kiran [EMAIL PROTECTED] -- http://www.io.com/contradance/ 1628 5th St NW Wash DC 20001 (202) 483-3373 - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED] - To stop getting this list send a message containing just the word "unsubscribe" to [EMAIL PROTECTED]
