Community Support better than Official Support? (was: Can I Develop using Community Edition and Deploy onto Enterprise Edition??)
This comment has me intrigued: On 9/21/2011 17:50, John Daisley wrote: Partitioning is available in the community edition and has been for a while now. Support is the only real difference and since Oracle took over the support available in the community is usually faster and better than you get from Oracle. I work in MySQL Support and other than the tools that we were given to work with, very little should have changed in our attitude, our knowledge, or our level of professionalism (that I am aware of). Perhaps there are thinks that the other support providers are doing better? Please use this thread as a forum to which you can vent all of your complaints or concerns about MySQL support or to describe ways in which the other support systems are better. If it's policy changes, tell us. If it's response times, tell us. If it's our level of services, tell us. If you don't like the font on the web site, tell us. This is your chance to completely rip us a new one and to brag about your favorite service offerings at the same time. All opinions about any support providers are welcome. Thank you kindly, -- Shawn Green MySQL Principal Technical Support Engineer Oracle USA, Inc. - Hardware and Software, Engineered to Work Together. Office: Blountville, TN -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe:http://lists.mysql.com/mysql?unsub=arch...@jab.org
RE: Community Support better than Official Support? (was: Can I Develop using Community Edition and Deploy onto Enterprise Edition??)
That's a great attitude. I always appreciate it when a support organization listens to users. I've been on both sides of the fence, and I always hated it when there //was// a fence. One thing I always favored, again as both a user and as a tech support professional, was a public list of known bugs (excluding security-related ones, of course). It saves a lot of head-banging, the kind of frustration that can lead to a very high level of anger. Just last week I spent a day trying to get a particular feature to work (in a completely unrelated product), not knowing that it was flat out broken. The company in question has three options: - Paid support: they gave me a free trial, and I quickly discovered that it was useless. Their only response was Take two reboots and call me in the morning. - E-mail support: bitbuc...@blackhole.com - The user forum: it has many experienced users, some beta testers, and (because the product is used world-wide) a response time measured in hours. What it doesn't have is any presence from the company. As you can imagine, if not for the other users this program would be just a bad memory. Regards, Jerry Schwartz Global Information Incorporated 195 Farmington Ave. Farmington, CT 06032 860.674.8796 / FAX: 860.674.8341 E-mail: je...@gii.co.jp Web site: www.giiresearch.com -Original Message- From: Shawn Green (MySQL) [mailto:shawn.l.gr...@oracle.com] Sent: Thursday, September 22, 2011 9:53 AM To: john.dais...@butterflysystems.co.uk Cc: John Daisley; Claudio Nanni; Johan De Meersman; Alastair Armstrong; mysql@lists.mysql.com Subject: Community Support better than Official Support? (was: Can I Develop using Community Edition and Deploy onto Enterprise Edition??) This comment has me intrigued: On 9/21/2011 17:50, John Daisley wrote: Partitioning is available in the community edition and has been for a while now. Support is the only real difference and since Oracle took over the support available in the community is usually faster and better than you get from Oracle. I work in MySQL Support and other than the tools that we were given to work with, very little should have changed in our attitude, our knowledge, or our level of professionalism (that I am aware of). Perhaps there are thinks that the other support providers are doing better? Please use this thread as a forum to which you can vent all of your complaints or concerns about MySQL support or to describe ways in which the other support systems are better. If it's policy changes, tell us. If it's response times, tell us. If it's our level of services, tell us. If you don't like the font on the web site, tell us. This is your chance to completely rip us a new one and to brag about your favorite service offerings at the same time. All opinions about any support providers are welcome. Thank you kindly, -- Shawn Green MySQL Principal Technical Support Engineer Oracle USA, Inc. - Hardware and Software, Engineered to Work Together. Office: Blountville, TN -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe:http://lists.mysql.com/mysql?unsub=je...@gii.co.jp -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe:http://lists.mysql.com/mysql?unsub=arch...@jab.org
RE: Community Support better than Official Support? (was: Can I Develop using Community Edition and Deploy onto Enterprise Edition??)
; 2011/09/22 13:08 -0400, Jerry Schwartz The user forum: it has many experienced users, some beta testers, and (because the product is used world-wide) a response time measured in hours. What it doesn't have is any presence from the company. Is n't that what companies nowadays want? Computers are now often used to get workers and patrons to pay for that which formerly the company paid: forms, instruction books, With online banking the bank pays fewer tellers. The company s only bizness is to sell something, and after the sale vanish if may be. -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe:http://lists.mysql.com/mysql?unsub=arch...@jab.org
Can I Develop using Community Edition and Deploy onto Enterprise Edition??
Hi Please I need some advice. We are in the process of upgrading from the Free Community Edition of MySQL on our Live environment to the Enterprise Edition. Do we need to do the same for my Development environment or can I continue developing on the Community Ed and then simply deploy any code, SQL script, etc to the Live Enterprise edition on our live server? All advice and pointers welcome. Thank you Regards Alastair Armstrong Development Manager Vox Orion (Pty) Ltd 19 Tambach Road Sunninghill Johannesburg Tel:+27 11 808 1000 Direct:+27 11 808 1208 Mobile: +27 83 323 1333 Fax: +27 86 556 8411 Email: alasta...@voxorion.co.za mailto:alasta...@voxorion.co.za Web: www.voxorion.co.za http://www.voxorion.co.za/ This e-mail is intended only for the person to whom it is addressed and may contain confidential information which may be legally privileged. If it has been sent to you in error ,this serves to advise you that you may not forward ,copy, print or use this e-mail or any attachments in any manner or form. You are also requested to please advise the sender immediately by e-mail or by telephone and then to delete this e-mail. Vox Orion accepts no liability for any loss, expense or damage arising from this e-mail and/or any attachments.
Re: Can I Develop using Community Edition and Deploy onto Enterprise Edition??
- Original Message - From: Alastair Armstrong alasta...@voxorion.co.za We are in the process of upgrading from the Free Community Edition of MySQL on our Live environment to the Enterprise Edition. Do we need to do the same for my Development environment or can I continue developing on the Community Ed and then simply deploy any code, SQL script, etc to the Live Enterprise edition on our live server? Well... Enterprise edition tends to be a bit behind the community version, so it's not unthinkable that behaviour might be different. If you're just using regular queries and stuff, you should be perfectly fine, though. -- Bier met grenadyn Is als mosterd by den wyn Sy die't drinkt, is eene kwezel Hy die't drinkt, is ras een ezel -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe:http://lists.mysql.com/mysql?unsub=arch...@jab.org
Re: Can I Develop using Community Edition and Deploy onto Enterprise Edition??
There is no difference. It's just a marketing thing. Enterprise is mainly Support + Enterprise monitor, the source code is exactly the same, the binaries are just (as they say) with more optimized compilation, more often patches are released if you are an Enterprise subscriber. The only extra feature (it was until some time ago, not sure now) is partitioning, that it was possible to have it only in the binaries downloaded from your Enterprise account. No problems at all otherwise. Cheers Claudio 2011/9/21 Johan De Meersman vegiv...@tuxera.be - Original Message - From: Alastair Armstrong alasta...@voxorion.co.za We are in the process of upgrading from the Free Community Edition of MySQL on our Live environment to the Enterprise Edition. Do we need to do the same for my Development environment or can I continue developing on the Community Ed and then simply deploy any code, SQL script, etc to the Live Enterprise edition on our live server? Well... Enterprise edition tends to be a bit behind the community version, so it's not unthinkable that behaviour might be different. If you're just using regular queries and stuff, you should be perfectly fine, though. -- Bier met grenadyn Is als mosterd by den wyn Sy die't drinkt, is eene kwezel Hy die't drinkt, is ras een ezel -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe: http://lists.mysql.com/mysql?unsub=claudio.na...@gmail.com -- Claudio
Re: Can I Develop using Community Edition and Deploy onto Enterprise Edition??
you don't need enterprise for the development environment, you can develop in community version and deploy in enterprise version. but make sure release version should be same for both. On Wed, Sep 21, 2011 at 7:06 AM, Alastair Armstrong alasta...@voxorion.co.za wrote: Hi Please I need some advice. We are in the process of upgrading from the Free Community Edition of MySQL on our Live environment to the Enterprise Edition. Do we need to do the same for my Development environment or can I continue developing on the Community Ed and then simply deploy any code, SQL script, etc to the Live Enterprise edition on our live server? All advice and pointers welcome. Thank you Regards Alastair Armstrong Development Manager Vox Orion (Pty) Ltd 19 Tambach Road Sunninghill Johannesburg Tel:+27 11 808 1000 Direct:+27 11 808 1208 Mobile: +27 83 323 1333 Fax: +27 86 556 8411 Email: alasta...@voxorion.co.za mailto:alasta...@voxorion.co.za Web: www.voxorion.co.za http://www.voxorion.co.za/ This e-mail is intended only for the person to whom it is addressed and may contain confidential information which may be legally privileged. If it has been sent to you in error ,this serves to advise you that you may not forward ,copy, print or use this e-mail or any attachments in any manner or form. You are also requested to please advise the sender immediately by e-mail or by telephone and then to delete this e-mail. Vox Orion accepts no liability for any loss, expense or damage arising from this e-mail and/or any attachments. -- Best Regards, Prabhat Kumar MySQL DBA My Blog: http://adminlinux.blogspot.com My LinkedIn: http://www.linkedin.com/in/profileprabhat
Re: Can I Develop using Community Edition and Deploy onto Enterprise Edition??
Partitioning is available in the community edition and has been for a while now. Support is the only real difference and since Oracle took over the support available in the community is usually faster and better than you get from Oracle. John On Wed, 2011-09-21 at 16:23 +0200, Claudio Nanni wrote: There is no difference. It's just a marketing thing. Enterprise is mainly Support + Enterprise monitor, the source code is exactly the same, the binaries are just (as they say) with more optimized compilation, more often patches are released if you are an Enterprise subscriber. The only extra feature (it was until some time ago, not sure now) is partitioning, that it was possible to have it only in the binaries downloaded from your Enterprise account. No problems at all otherwise. Cheers Claudio 2011/9/21 Johan De Meersman vegiv...@tuxera.be - Original Message - From: Alastair Armstrong alasta...@voxorion.co.za We are in the process of upgrading from the Free Community Edition of MySQL on our Live environment to the Enterprise Edition. Do we need to do the same for my Development environment or can I continue developing on the Community Ed and then simply deploy any code, SQL script, etc to the Live Enterprise edition on our live server? Well... Enterprise edition tends to be a bit behind the community version, so it's not unthinkable that behaviour might be different. If you're just using regular queries and stuff, you should be perfectly fine, though. -- Bier met grenadyn Is als mosterd by den wyn Sy die't drinkt, is eene kwezel Hy die't drinkt, is ras een ezel -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe: http://lists.mysql.com/mysql?unsub=claudio.na...@gmail.com -- MySQL General Mailing List For list archives: http://lists.mysql.com/mysql To unsubscribe:http://lists.mysql.com/mysql?unsub=arch...@jab.org
