Re: [Nagios-users] Nagios with Trouble Ticket system or, Managment System integration
I was able to have nagios open a ticket in CA-Service Desk. I wrote a plugin script, and I published it. Basically if your Service Desk server allows open ticket via command line and that server has NRPE_NT then nagios is flexible enough to work. Take a look at my script and let me know if you need more help. ttp://felipeferreira.net/?p=269 http://felipeferreira.net/?p=269 Cheers, -- *Felipe Ferreira* Técnico de Sistemas Senior Osiatis.es http://www.osiatis.es/ -- Apps built with the Adobe(R) Flex(R) framework and Flex Builder(TM) are powering Web 2.0 with engaging, cross-platform capabilities. Quickly and easily build your RIAs with Flex Builder, the Eclipse(TM)based development software that enables intelligent coding and step-through debugging. Download the free 60 day trial. http://p.sf.net/sfu/www-adobe-com___ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
[Nagios-users] Nagios with Trouble Ticket system or Managment System integration
Dear all, I am new to Nagios and now my company want to try let Nagios to integrate with our new Service Desk system (Management System). For this project our aim is to inject Nagios's alert message to Service Desk system and it can create a 'Trouble Ticket' automatically. So I want to find out basic requirement of Nagios at Nagios side and it how to provide interface (E.g. Application programming interface (API)) for the Trouble Ticket system. I look forward to hear from you soon. Many Thanks. KoKo = END =-- Apps built with the Adobe(R) Flex(R) framework and Flex Builder(TM) are powering Web 2.0 with engaging, cross-platform capabilities. Quickly and easily build your RIAs with Flex Builder, the Eclipse(TM)based development software that enables intelligent coding and step-through debugging. Download the free 60 day trial. http://p.sf.net/sfu/www-adobe-com___ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
Re: [Nagios-users] Nagios with Trouble Ticket system or Managment System integration
2009/3/23 Florence Luk lukk...@netvigator.com: Dear all, I am new to Nagios and now my company want to try let Nagios to integrate with our new Service Desk system (Management System). For this project our aim is to inject Nagios's alert message to Service Desk system and it can create a 'Trouble Ticket' automatically. So I want to find out basic requirement of Nagios at Nagios side and it how to provide interface (E.g. Application programming interface (API)) for the Trouble Ticket system. I look forward to hear from you soon. Many Thanks. KoKo Florence, Check out Nagiosity ( http://code.google.com/p/nagiosity/ ). It's a Python script which converts the current Nagios status data into XML. It's pretty simple to modify to suit your own particular requirements, and so you just need to write your own program to grab the XML and make the relevant calls to your Service Desk system. Cheers, Chris -- Apps built with the Adobe(R) Flex(R) framework and Flex Builder(TM) are powering Web 2.0 with engaging, cross-platform capabilities. Quickly and easily build your RIAs with Flex Builder, the Eclipse(TM)based development software that enables intelligent coding and step-through debugging. Download the free 60 day trial. http://p.sf.net/sfu/www-adobe-com ___ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
Re: [Nagios-users] Nagios with Trouble Ticket system or Managment System integration
2009/3/23 Florence Luk lukk...@netvigator.com: Dear all, I am new to Nagios and now my company want to try let Nagios to integrate with our new Service Desk system (Management System). For this project our aim is to inject Nagios's alert message to Service Desk system and it can create a 'Trouble Ticket' automatically. So I want to find out basic requirement of Nagios at Nagios side and it how to provide interface (E.g. Application programming interface (API)) for the Trouble Ticket system. I look forward to hear from you soon. Many Thanks. I can't say I've tried it myself (yet), but this book has a section describing the various options in Nagios 3 for integrating with a helpdesk system. http://www.waterstones.com/waterstonesweb/displayProductDetails.do?sku=6209247 hth, Jim -- Web Admin for Corsham Diary http://corshamdiary.org.uk -- Apps built with the Adobe(R) Flex(R) framework and Flex Builder(TM) are powering Web 2.0 with engaging, cross-platform capabilities. Quickly and easily build your RIAs with Flex Builder, the Eclipse(TM)based development software that enables intelligent coding and step-through debugging. Download the free 60 day trial. http://p.sf.net/sfu/www-adobe-com ___ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
