Re: FBI tells the public to call their ISP for help
D'Arcy J.M. Cain wrote: You're kidding, right? Have you ever called an ISP to report a technical problem that has nothing to do with your computer or even your connection to them, say a reverse DNS issue? If you tell them that you run Unix they just ask you to run IE anyway. If you don't run Windows they won't help you. That's a pretty clear message. You're kidding, right? We much prefer the security holes of Firefox and Safari. Of course, don't ask my helpdesk for help with linux dialup issues. Too many variations of how to do it. They'll give you the right info, though. Jack
Re: FBI tells the public to call their ISP for help
On Fri, 15 Jun 2007 13:42:04 -0700 Scott Weeks [EMAIL PROTECTED] wrote: You're kidding, right? Have you ever called an ISP to report a technical problem that has nothing to do with your computer or even your connection to them, say a reverse DNS issue? If you tell them that you run Unix they just ask you to run IE anyway. If you don't run Windows they won't help you. That's a pretty clear message. --- No I've never heard of that except, possibly, from non-clued phone monkeys. It's easy to get past them to more clued folks, though... For anyone on this list I'm sure but the fact is that the great unwashed are told that only Windows is supported. In fact it's probably a factor in why we often tell friends to just use WinBlows so that someone else can support them. -- D'Arcy J.M. Cain [EMAIL PROTECTED] | Democracy is three wolves http://www.druid.net/darcy/| and a sheep voting on +1 416 425 1212 (DoD#0082)(eNTP) | what's for dinner.
Re: FBI tells the public to call their ISP for help
On Fri, 15 Jun 2007 13:42:04 PDT, Scott Weeks said: No I've never heard of that except, possibly, from non-clued phone monkeys. It's easy to get past them to more clued folks, though... Maybe it's easy for you. It's usually a bit harder for a Joe Sixpack who has a Mac or Linux box, but doesn't have the industry connections we do. pgpnRBeSo89Sv.pgp Description: PGP signature
Re: FBI tells the public to call their ISP for help
No I've never heard of that except, possibly, from non-clued phone monkeys. It's easy to get past them to more clued folks, though... Stop it! You're making my sides hurt. --lyndon Always Mount a Scratch Monkey
Re: FBI tells the public to call their ISP for help
[EMAIL PROTECTED] wrote:-- On Fri, 15 Jun 2007 13:42:04 PDT, Scott Weeks said: No I've never heard of that except, possibly, from non-clued phone monkeys. It's easy to get past them to more clued folks, though... Maybe it's easy for you. It's usually a bit harder for a Joe Sixpack who has a Mac or Linux box, but doesn't have the industry connections we do. --- If Joe Sixpack has a Mac, calls his ISP for help, is told the ISP only supports Micro$loth, asks for escalation and can't get that (or even doesn't ask for escalation) I would think Joe would move to another ISP. Thus my earlier statement that the ISP which does this we-support-Micro$loth-only crazyness is doomed to failure. scott
Re: FBI tells the public to call their ISP for help
On Fri, 15 Jun 2007 14:17:50 -0700 Scott Weeks [EMAIL PROTECTED] wrote: If Joe Sixpack has a Mac, calls his ISP for help, is told the ISP only supports Micro$loth, asks for escalation and can't get that (or even doesn't ask for escalation) I would think Joe would move to another ISP. Thus my earlier statement that the ISP which does this we-support-Micro$loth-only crazyness is doomed to failure. Perhaps I have just been unlucky when dealing with the big guys. Not that I mind since I run a small ISP and I am happy to skim the one-tenth of one percent of their users that won't put up with that shit. However, it isn't going to make any dent in their business. -- D'Arcy J.M. Cain [EMAIL PROTECTED] | Democracy is three wolves http://www.druid.net/darcy/| and a sheep voting on +1 416 425 1212 (DoD#0082)(eNTP) | what's for dinner.
