Re: Customer-facing ACLs

2008-03-08 Thread Jay Hennigan


Dave Pooser wrote:


Half the Mac users? You think? I know a dozen or so sysadmins who use Macs,


[raises hand...]


and about a hundred users who wouldn't know SSH from PCP; I think that's
probably a slightly skewed sample considering I'm a Mac geek who hangs
around with Mac geeks, and I'd guess the consumer users are a larger
percentage of the real-life population. 


I was quite surprised to see the large number of Mac laptops at NANOG 
42.  I didn't do a formal count but it seemed like about 1/4 to 1/3 of 
the laptops in use were Macs.



I'd expect the number of folks who
want SSH unblocked to be under 1% of a consumer broadband network, and
probably closer to 0.1% or so. And again, it ought to be trivial to let your
users unblock the system, either via phone call or via self-service Web page
(though in the latter case you'd better use a captcha or something so the
bot doesn't automatically unblock itself).


I'm against the slippery slope of blocking ports by default, with the 
possible exception of SMTP if the provider offers a well-publicized 
local SMTP server.


Servers that must leave ssh open to the Internet can and should consider 
using some form of time-out script like this one: 
http://www.pettingers.org/code/SSHBlack.html


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Re: Area Social Activity

2008-02-14 Thread Jay Hennigan


Rod Beck wrote:

I am suggesting a Certified Drinkers Event in the hotel bar Sunday evening.


Any Hash House Harriers in our midst?

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Re: Client information?

2007-08-10 Thread Jay Hennigan


Carl Karsten wrote:




I guess yes. They might implement a non swimmers basin for the
windows people and a sharks only basin for the rest of us.


what is a non swimmers basin ?


A toilet?

Or maybe a kiddie wading pool.

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Re: 365 Main - an operators' nightmare?

2007-07-25 Thread Jay Hennigan


Jason J. W. Williams wrote:

I believe this happened to an Internap facility in Seattle a couple of
years ago: http://community.livejournal.com/lj_dev/670215.html

I was told it happened in our colo facility about a month before we
moved in. Some unfortunate remodeling of previous data center space had
left an EPO switch in a janitor's closet. The maid knocked loose the
protective covering, which of course made an alarm start screaming...so
she hit the EPO to stop the noise. 


Did it work?

(Did that stop the noise, things got real quiet?)

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Re: TCP congestion

2007-07-12 Thread Jay Hennigan


Philip Lavine wrote:
Can someone explain how a TCP conversation could degenerate into congestion avoidance on a long fat pipe if there is no packet/segment loss or out of order segments? 


Here is the situation:
WAN = 9 Mbps ATM connection between NY and LA (70 ms delay)
LAN = Gig Ethernet
Receiver: LA server = Win2k3
Sender: NY server = Linux 2.4
Data transmission typical = bursty but never more that 50% of CIR
Segment sizes =  64k to 1460k but mostly less than 100k

Typical Problem Scenario: Data transmission is humming along consistently at 2 
Mbps, all of a sudden transmission rates drop to nothing then pickup again 
after 15-20 seconds. Prior to the drop off (based on packet capture) there is 
usually a DUP ACK/SACK coming from the receiver followed by the Retransmits and 
congestion avoidence. What is strange is there is nothing prior to the drop off 
that would be an impetus for congestion (no high BW utilization or packet loss).

Also is there any known TCP issues between linux 2.4 kernel and windows 2003 SP1? Mainly are there issues regarding the handling of SACK, DUP ACK's and Fast Retransmits. 


Of course we all know that this is not a application issue since developers 
make flawless socket code, but if it is network issue how is caused?


Duplex mismatch on an intermediate ethernet segment?

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Re: trans-Atlantic latency?

2007-06-28 Thread Jay Hennigan


Neal R wrote:


  I have a customer with IP transport from Sprint and McLeod and fiber
connectivity to Sprint in the Chicago area. The person making the
decisions is not a routing guy but is very sharp overall. He is
currently examining the latency on trans-Atlantic links and has fixed on
the idea that he needs 40ms or less to London through whatever carrier
he picks. He has spoken to someone at Cogent about a point to point link.


Paging Scotty, warp factor 4 please!


What is a reasonable latency to see on a link of that distance? I
get the impression he is shopping for something that involves dilithium
crystal powered negative latency inducers, wormhole technology, or an
ethernet to tachyon bridge, but its been a long time (9/14/2001, to be
exact) since I've had a trans-Atlantic circuit under my care and things
were different back then.


The speed of light hasn't changed much.

Propagation delay alone, assuming a 3000 mile straight-line path 
(probably on the short side) and 0.7 velocity factor in the transport 
medium is around 45 milliseconds round trip. Chicago to the East coast 
is about another 1000 miles or 15 ms, so 60ms. is probably a bit on the 
low side.


Serialization delay depends on bit rate and packet size, easy enough to 
calculate.


Switching delay, probably minimal.


  Anyone care to enlighten me on what these guys can reasonably
expect on such a link? My best guess is he'd like service from Colt
based on the type of customer he is trying to reach, but its a big
muddle and I don't get to talk to all of the players ...


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Re: 96.0.0.0/6 reachability testing

2007-05-02 Thread Jay Hennigan


Ron da Silva wrote:


I'll happily send your question to my IT and legal folks.  :-)
-ron


Point out that you're sending the language to widely disseminated and 
archived mailing lists, and send them this as well


NOTICE:  This communication may contain confidential and/or privileged
information.  If you are not the intended recipient, or believe that you
have received this communication in error you are obligated to kill
yourself and anyone else who may have read it, not necessarily in that
order.  So there.  My disclaimer is scarier than yours.  Nyaah.  You
started this silly nonsense.  Knock it off and I will too, ok?  It's
worthless from a legal standpoint and is responsible for the needless
suffering of billions of innocent electrons.  Nobody reads it anyway.
You're not actually reading this, are you?  I didn't think so.


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Re: BGP Problem on 04/16/2007

2007-04-17 Thread Jay Hennigan


Andre Oppermann wrote:


Audie Onibala wrote:
Yesterday on 04/16/07 between 3:00 - 3:45 PM we had sporadic Internet 
problem.  Our ISP's are Sprint and Qwest.


Around that time there was quite a bit sunspot activity and the moon
had an unusual position too.  The NOC contacts of your ISP's probably
may be of more specific help.  But make sure to ask them for their
networks SPF (sunspot protection factor).  That's an important metric
to qualify their network reliability.


Are you sure it was sunspots?  My NOC contacts were seeing substantial 
memory corruption due to cosmic rays.



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Re: PGE on data centre cooling..

2007-03-31 Thread Jay Hennigan


John Kinsella wrote:


I sorta wonder why the default is lights on, actually...I used to always
love walking into dark datacenters and seeing the banks of GSRs (always
thought they had good Blink) and friends happily blinking away. 


Consider the power consumption per square foot of the gear in a typical 
data center, then add in the power needed to keep it cool.  I suspect 
that the cost of energy to keep the lights on will be down in the noise.


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Re: NOC Personel Question (Possibly OT)

2007-03-14 Thread Jay Hennigan


Todd Christell wrote:

Greetings,

Sorry if this is OT but we are having a discussion with our HR
department.  We are in the process of getting a 24 X 7 NOC in place and
HR has a problem with calling them NOC Specialist.  What is the
generally accepted title?


This is as best I recall a direct quote.  We don't care.  You can call 
yourself Supreme Imperial Grand Poo-Bah if you want as long as our 
network stays up.


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Re: Request for topic death on Cold War history (was RE: Every incident is an opportunity)

2007-02-12 Thread Jay Hennigan


Alexander Harrowell wrote:


Causality? WW2=nukes, cold war=arpanet=internet, surely?


Heh.  We're that   close to invoking Godwin's Law here.  :-)

On 2/12/07, *micky coughes* [EMAIL PROTECTED] 
mailto:[EMAIL PROTECTED]  wrote:



Hmm, let's see.

Nukes = cold war = arpanet = internet

Yup, looks ok.


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Re: what the heck do i do now?

2007-02-01 Thread Jay Hennigan


Set up a nameserver there.  Configure it to return 127.0.0.2 (or 
whatever the old MAPS reply for spam was) to all queries.  Let it run 
for a week.  See if anything changes in terms of it getting hammered.


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Re: OT: How to stop UltraDNS sales people calling

2006-11-29 Thread Jay Hennigan


Jeremy Chadwick wrote:

On Tue, Nov 28, 2006 at 05:56:19PM -0600, Gadi Evron wrote:

Okay, this was fun and I am all for OT fun. But can we please stop putting
down a part of our community? Especially one which contributes to NANOG so
much?

We all have sale trolls to live with.


I both agree and disagree.  I agree that the put-downs are a bit
excessive (I laughed more than once :-) ), but I disagree with
the sale trolls comment.

UltraDNS's sales staff *does not* have to behave like this.


Agreed.  When I get such calls, the first question I ask is, Is this a 
sales call?  If I get an honest Yes, I'm somewhat more inclined to 
continue the conversation.  If the first thing a salesperson tells me is 
a lie, game over.


Similarly, any company that spams me selling network equipment or 
connectivity is clearly way beyond stupid and not one with which I would 
ever consider doing business.


Yes, this thread is OT to a large extent, but we are network operators. 
Many of us have sales staff.  Educating our own sales people on what not 
to do is a step towards noise reduction, albeit out-of-band noise as far 
as this forum is concerned.


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Re: How to stop UltraDNS sales people calling

2006-11-29 Thread Jay Hennigan


Alexander Harrowell wrote:


Can I speak to so-and-so?

I'm sorry I can't help. I am a counter-terrorism officer monitoring
this line for reasons of national security.


Can I speak to so-and-so?

I'm sorry, he's in prison.  He went on a shooting spree at a 
telemarketing call center.


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Re: OT: How to stop UltraDNS sales people calling

2006-11-28 Thread Jay Hennigan


Andy Davidson wrote:


Hi,

I am really fed up of calls from UltraDNS - we seem to get them every
few days.  We don't need their product.  


We've tried saying no, and additionally we've tried putting people on
hold indefinitely, trying to be enough of a nuisance to drop off their
sales call list (works with UK telcos - try it).

I just had a guy on hold for 18 minutes before taking him off hold to
say that we didn't want their product, and could he please stop calling.

He told me he would still calling until he got through to the right
person.  I am the right person.


It sounds like Jane Barbe is the right person.  Capture their caller ID, 
set your asterisk dialplan to forward to (or play a recording of) the 
intercept announcement of your choice.  Or if UltraDNS has a toll-free 
number, letting them eat their own excrement for a while can be fun.


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Re: How to stop UltraDNS sales people calling

2006-11-28 Thread Jay Hennigan


Nachman Yaakov Ziskind wrote:


I have a very special voice mailbox assigned to a fictional person. Any
sales calls get transferred to it. No, I don't monitor it. :-)


Said fictitious person in our organization is one Ms. Helen Waite.

Telemarketers and the like can all go to Helen Waite.

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Re: problem with BGP or I am an Idiot

2006-11-17 Thread Jay Hennigan


Philip Lavine wrote:

To all,

Probabaly the the latter; however here is the situation. I am advertising a rte 1.1.1.1 via BGP to the Internet via ISP_A via my location in NJ. At my other location in CA where I am advertising another rte 2.2.2.2 via BGP to the Internet via the same ISP_A. I am using the same AS for both routes. 


Don't do that then.


For some reason on my rtr advertising the 2.2.2.2 rte I am unable to see the 1.1.1.1 rte 
% Network not in table. I know 1.1.1.1 rte is valid it shows up in looking 
glass and ISP_A has it on the peer 2.2.2.2 recevies full Internet rtes from. Further 
verification: I add a static rte on 2.2.2.2 rtr to 1.1.1.1 and its routable???


The reason is that a BGP router won't accept a route containing its own 
AS from an external peer.


You can add a static route on both routers to the other network with the 
gateway of your ISP.  A floating static default may also work.  Or get a 
 different AS for the other end.


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Re: link between Sprint and Level3 Networks is down in Chicago

2006-11-09 Thread Jay Hennigan



Chris L. Morrow wrote:

On Thu, 9 Nov 2006, Randy Bush wrote:


Whatever happened to redundancy?

lost in the transition from reality to fantasy and conjecture?  it's the
sharp curves.


also perhaps in other regions of their network they have connectivity, so
it was expected to fail out of region properly?


I don't mind if something breaks occasionally, stuff happens.  When 
something breaks and lies to me via BGP claiming that all is sweetness 
and light, that can be a very major annoyance.


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Verizon PSTN issues?

2006-11-06 Thread Jay Hennigan


I'll try not to be as vague as the last person...

We are in Verizon (former GTE) territory in Santa Barbara, CA, LATA 740.

For much of the day we have had complaints of reorder from dialup users 
as well as reports of reorder from people trying to call us from out of 
the area.  I saw a note on another forum that claimed that Verizon was 
having nationwide issues but gave no other detail.


Verizon rep hasn't returned voicemail, l-o-n-g hold time on repair, gave up.

Can anyone shed any light?

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Re: UUNET issues?

2006-11-04 Thread Jay Hennigan


Herb Leong wrote:

Hi,

  Anyone being impacted by UUNET?


Nothing unusual here, we are AS4927 connecting to AS701 in Los Angeles.

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Re: Collocation Access

2006-10-23 Thread Jay Hennigan


Alex Rubenstein wrote:


I am shocked that the ATT employee did not have an ATT ID.

In our facilities, we require all visiting telcos to produce company
identification, and between telcove/level 3, Verizon, MCI, and several
others, we have never had an issue.

I'd be a bit more suspicious that he didn't have ATT ID.


He may have indeed had ATT ID.  But the colo security people wanted a 
government ID.  Company ID is relatively meaningless and trivially 
forged, particularly for small values of company.  If I were to show 
up in a truck with Jay's Telco on the side, produce Jay's Telco ID, 
and refuse to show a driver's license or government ID I would expect 
datacenter security to be a bit suspicious.  Why should ATT be treated 
any differently?


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Re: Boeing's Connexion announcement

2006-10-15 Thread Jay Hennigan


Owen DeLong wrote:
This may be a nit, but, you will _NEVER_ see AC power at any, let alone 
all of

the seats.  Seat power that works with the iGo system is DC and is not
conventional 110 AC.


Into which the laptop user plugs the inverter he has in his carry-on 
that he bought for use in the rental car, producing 115vac (240 if from 
Europe).  Into this he plugs the laptop SMPS, into which he plugs the 
laptop.  Horribly inefficient, but that's the way Joe Sixpack does it. 
He probably doesn't have much of a choice.


It's a pity that laptop makers don't either design their machines to 
operate on a nominal 13.8 VDC or sell a relatively inexpensive and 
commonly available 13.8-to-[whatever DC voltage the laptop uses on 
whatever oddball connector they use that seems to be unique to that make 
and model and likely serial number and unavailable anywhere].


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Re: Outages mailing list

2006-09-29 Thread Jay Hennigan


Rick Kunkel wrote:

I thought about cutting and pasting verbatim the notification I got from
InterNAP, but then noticed the The contents of this email message are
confidential and proprietary blurb at the end, and thought better of it,
even though they weren't to blame...


Somebody actually reads those???





NOTICE:  This communication may contain confidential and/or privileged
information.  If you are not the intended recipient, or believe that you
have received this communication in error, you are obligated to kill
yourself and anyone else who may have read it.  So there.  My disclaimer
is scarier than yours.  Nyaah.  You started this silly nonsense.  Knock
it off and I will too, ok?  It's worthless from a legal standpoint, 
makes you look really clueless, and is a waste of CPU cycles.  Nobody

reads it anyway.  You're not actually reading this, are you?  I didn't
think so.

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Re: Tier 2 - Lease?

2006-05-03 Thread Jay Hennigan


Robert Sherrard wrote:


What make a provider a tier 2, versus a tier 1 provider...


We are a tier 1 provider = I am a salesperson.

They are a tier 2 provider. = I am a salesperson and they are our 
competitor.


 Is it possible to determine who a tier 2 (i.e. Cogent) leases fiber from?

Ask them.  They may not tell you (or know, depending on who you are 
talking to.)


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Re: Is your ISP Influenza-ready?

2006-04-21 Thread Jay Hennigan


Joseph S D Yao wrote:

On Tue, Apr 18, 2006 at 10:53:33AM -0700, David W. Hankins wrote:
...

It's like someone intentionally optimized this function specifically to
be the most pessimal.

...


If you know the word pessimal [malus, pejor, pessimus = bad, worse,
worst], you should know that most pessimal is redundant - perhaps
allowable for emphasis - and that optimized to be pessimal is so much
an oxymoron it must be deliberate.  But why not just say pessimized?


Oh, stop being such a pessimist.   :-)

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Re: Qwest issues in western US

2006-04-04 Thread Jay Hennigan


Janet Sullivan wrote:


Anyone seeing Qwest issues in the Western US?


Yes.  We're not homed to them but are having issues reaching Qwest-homed 
sites in Chicago from California.  We are multi-homed AS1, 701, 7018


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Re: Presumed RF Interference

2006-03-06 Thread Jay Hennigan


Randy Bush wrote:


Cut the ground wire in your power cords but ground the equipment
directly to a metal frame.


i strongly recommend that you do this, especially in your 240vac
environment.  excellent solution to a lot of problems.


Don't even joke about doing this, please.  If there is potential on the 
grounding conductor, then that problem needs to be corrected as it is a 
safety of life issue.  Even if you cut the conductor and safely ground 
the equipment in that one rack, you are ignoring the fact that you have 
very strong evidence of a serious wiring problem in the form of 
destroyed equipment.


Say you do what you suggest, ensure that your rack is well and solidly 
grounded.  And, you're aware that the building grounding wiring is 
defective.  And then someone comes in (maybe you) and plugs in a piece 
of portable test equipment next to your nice grounded rack.  And then
puts one hand on the test equipment (plugged into one of the defective 
outlets) and the other on your well-grounded rack.  Especially in the 
240 volt environment.


There is a serious, potentially fatal, wiring fault in that building. 
Get it fixed properly.


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Re: Presumed RF Interference

2006-03-05 Thread Jay Hennigan


Jon R. Kibler wrote:

Greetings:


[snippage]


Given what I have described, would you think this is an RF interference problem?


No.  Many of the devices mentioned are not particularly RF sensitive. 
Those that are will recover when removed from the interference source 
unless you're talking about levels that are harmful to humans.   A 
*PATCH PANEL* ???  Short of putting it inside a microwave oven, I can't 
think of a means of damaging it with RF, particularly from any distance. 
 Google Inverse square law.  If you turn the switch off and the 
fluorescent lights stay on, then you indeed might want to look into RFI.


RF problem or not, how would you track down this problem? 


I'm 99.9% sure you have a grounding problem.  Verify that your power and 
equipment grounds have no significant potential difference.  Likewise 
your telco ground, and the metal building itself.  Is the entire 
building fed from a single electric meter?


We are to the point of bringing in a consulting EE, but I am not sure that 

 most would be equipped to solve this problem; so, what should we look for
 in a potential consulting engineer?

NEC grounding specification compliance, some who knows the difference 
between a groundED and a groundING conductor and is familiar with static 
and lightning protection issues.


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Re: I never realized so many trains derailed until my Internet kept going out

2006-01-29 Thread Jay Hennigan


Martin Hannigan wrote:



They could've back doored the long haul, and it's possible they
did on different products. The local traffic would pop back if
they did depending upon network configuration since the FCP's
and CO's are still up and running. Think about it, if you can
make a phone call during a fiber cut, why can't you process an
IP packet? (I'm discussing layer 1. I'm waiting to see the preso
in Dallas to comment on anything higher :) )


Well, sometimes you can't make a phone call during a fiber cut.
During the Sprint outage a couple of weeks ago the first thing
we noticed were strange PSTN outages.  High-and-dry and reorder
for the most part with an occasional circuits busy intercept.
The cut didn't have any significant effect on IP as far as we
could tell (but we're not a Sprint customer).

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Re: GoDaddy.com shuts down entire data center?

2006-01-17 Thread Jay Hennigan
 outgoing 
spam spew.  If the domain was the target of a phish, then causing it not 
to resolve would keep the phisher from reaping any benefit from the 
abuse although the spam run would likely continue, at least for a while 
until the phisher realizes it is in vain.


Lastly, I wonder what average people - people who run businesses on  
hosting providers who really don't understand all this computer stuff  - 
think about such actions.  How many 100s of people have we just  
alienated for life to stop - er, NOT stop - a single zombie?  And how  
many of their friends are going to hear over an over how the Internet  
is not a real business and no one should put any faith in it?


Well, average people who run businesses on hosting providers probably 
should hire someone who does understand all this computer stuff to do 
some due diligence on the providers they are considering.  If their 
prospective providers netblocks are repeatedly mentioned in SPEWS, 
Spamhaus, Spamcop, and NANAE, they may want to look elsewhere.


Googling Nectartech abuse is interesting.  As far back as July of last 
year they were battling GoDaddy over spam and abuse issues.  It doesn't 
look like this should have been all that big of a surprise.  In fact, 
Nectartech's predictions in post 23 of the following thread are eerily 
accurate.


http://www.webhostingtalk.com/showthread.php?s=threadid=422612


Is this really a good thing?


If steps are taken to minimize collateral damage, yes.  Allowing the 
abuse to continue causes collateral damage to the rest of the Internet 
for as long as it continues.  The choice often boils down to severe 
collateral damage to a few or raising the noise level and collateral 
damage to the Internet as a whole.  Is cutting off ten customers of an 
infected customer better than allowing this customer's virus to infect 
tens of thousands of random hosts on the net worth it?  If you're one of 
the tens of thousands, yes. If you're one of the ten customers, no.


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Re: GoDaddy.com shuts down entire data center?

2006-01-16 Thread Jay Hennigan


william(at)elan.net wrote:


On Mon, 16 Jan 2006, Richard A Steenbergen wrote:


The rest is just some random blowhard web hosting customer


I disagree with this particular part. I think its quite clear that
this was not random blowhard hosting customer but somebody close to 
nectartech owner who owner knew could get through walls put by some

companies and if not annoy the hell out of them afterward and spin
it around in [in]appropriate way.


Precisely.  It wasn't just some random blowhard web hosting customer. 
It was a carefully selected web hosting customer specifically chosen

for his expertise at being a blowhard.

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Re: Cisco, haven't we learned anything? (technician reset)

2006-01-12 Thread Jay Hennigan


Rob Thomas wrote:


Hi, NANOGers.

] On the other hand, the most common practice to hack routers today, is
] still to try and access the devices with the notoriously famous default
] login/password for Cisco devices: cisco/cisco.

This is NOT a default password in the IOS.  The use of cisco as
the access and enable passwords is a common practice by users, but
it isn't bundled in the IOS.  I've heard it began in training
classes, where students were taught to use cisco as the
passwords.


Actually, and fairly recently, this IS a default password in IOS.  New 
out-of-box 28xx series routers have cisco/cisco installed as the default 
password with privilege 15 (full access).  This is a recent development.


To be fair, the box also has a huge default login banner urging the user 
to delete that username/password pair.  But we all know how much 
attention is paid to huge, verbose banners, disclaimers, click-to-agree 
dialog boxes, etc.


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Re: Cisco, haven't we learned anything? (technician reset)

2006-01-12 Thread Jay Hennigan


william(at)elan.net wrote:



Actually, and fairly recently, this IS a default password in IOS.  New 
out-of-box 28xx series routers have cisco/cisco installed as the 
default password with privilege 15 (full access).  This is a recent 
development.



This is hardly only cisco's problem. Most office routers I've dealt with
also come with default username/password and on occasions when I dealt
with  existing installation those passwords have rarely been changed.


True.  However I much prefer the old way that Cisco did it.  No default 
passwords on the box at all.  But, no remote administration at all until 
a password was set on the console.


Now, there is a default cisco/cisco.  Newbie admin creates a new 
user/pass, tests thinks it's secure, fails to remove the default, game 
over.



What should really be done (BCP for manufactures ???) is have default
password based on unit's serial number. Since most routers provide this
information (i.e. its preset on the chip's eprom) I don't understand
why its so hard to just create simple function as part of software to 
use this data if the password is not otherwise set.


The old-school Cisco way works for me.  Default is no password if you 
have physical access, but no remote access.


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Weird PSTN issues anyone?

2006-01-09 Thread Jay Hennigan


I'm getting reports of reorder and intercept recordings intermittently 
from wireless phones on multiple carriers to landlines and also landline 
to landline.  Not enough data points to narrow it down much further and 
redialing seems to get through after a couple of tries.  Calls 
originating in Dallas terminating in California.


Anyone else notice the same thing?  Fiber cut somewhere?

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Re: Slightly OT: Redundant CPE Switching for DS3

2005-12-22 Thread Jay Hennigan


[EMAIL PROTECTED] wrote:


On Thu, Dec 22, 2005 at 12:21:55PM -0700, John Neiberger wrote:


I'm curious to find out if there is a device that would allow a single
DS3 to terminate on two different routers, and switch from the primary
to the backup router if the primary were to fail. I've seen this for
T1 circuits but I can't find anything for DS3.


I'd bet you could make something workable with a DPDT coaxial relay,
driving it from alarm contacts or a relay output of whatever
monitoring system you might already have. The tricky part would
probably be appropriately defining failure in order to get it to
automatically switch at the right time without causing more problems 
than you started with.


One probably could.  More often than not it seems that the mechanism 
used to provide protection against hardware failure becomes more fragile 
than the hardware you're protecting.  I've had far more issues caused by 
PIX failover going screwy than I've seen failed PIXen as a mild example.


Can the relay and associated hardware, cables, power supply and logic be 
guaranteed to be substantially more reliable than the router?   If not, 
why bother?


Sometimes all of your eggs in one basket is the most sensible choice as 
long as you have a stainless steel basket.


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Re: The Qos PipeDream [Was: RE: Two Tiered Internet]

2005-12-18 Thread Jay Hennigan


Joe Maimon wrote:


Chris Woodfield wrote:


One thing to note here is that while VoIP flows are low volume on a  
bits-per-second basis, they push substantially more packets per  
kilobit than other traffic types - as much as 50pps per 82Kbps flow.  
And I have seen cases of older line cards approaching their pps  
limits when handling large numbers of VoIP flows even though there's  
plenty of throughput headroom. That's not something LLQ or priority  
queueing are going to be able to help you mitigate at all.


-C


In that vein, and not quite on this topic, it would be real nice if voip 
applications made an effort to stop abusing networks with unneccessarily 
large pps.


VoIP by design will have high PPS per connection as opposed to data flows.
At 20 ms sample rates you have 50 pps regardless of the CODEC or algorithm.
Increasing the time per sample to 40 ms would cut this in half but the 
added

latency would result in degraded quality.  In addition, longer sample times
would suffer much more degradation if there is packet loss.

Something about intelligent edges? The payload length of voip 
applications often has a lot to do with rtt. Adapting payload length to 
the actuall average rtt could have a positive effect on pps throughput.


I'm not sure why you say the payload length has much to do with RTT. 
Serialization delay on slow edge links could increase RTT, but this 
would worsen substantially with longer samples (assuming the same CODEC 
and compression).  Payload length is a factor of the sample length and 
compression algorithm.  More efficient compression will result in 
smaller payloads but overhead becomes a higher percentage of the overall 
flow.  Only lengthier samples will reduce PPS, and the added latency in 
a two-way conversation will substantially reduce call quality.


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Confidentiality disclaimers, was: GoDaddy DDoS

2005-12-01 Thread Jay Hennigan

On Thu, 1 Dec 2005, Mark Smith wrote:

[Dire threats regarding confidentiality, etc. snipped.]


 On Wed, 30 Nov 2005 16:18:52 -0700
 Sam Crooks [EMAIL PROTECTED] wrote:

 This confidentiality notice almost DoS'd my MUA !

One would think that those posting here would have the clue to realize
that they are sending mail to a widely read and archived mailing list,
making any such confidentiality warning rather ludicrous.

One would also hope that most posters here would also have the horsepower
within their organization to point out the ridiculousness to whoever
implemented such cruft or at least sufficient privileges on the company
MTA to strip it from their own postings.

This silliness started with fax cover pages before it morphed to
email, but it seems to have mostly disappeared from the fax world.

Has the validity of such language ever been upheld in court?

NOTICE:  This communication may contain confidential and/or privileged
information.  If you are not the intended recipient, or believe that you
have received this communication in error, you are obligated to kill
yourself and anyone else who may have read it, not necessarily in that
order.  So there.  My disclaimer is scarier than yours.  Nyaah.  You
started this silly nonsense.  Knock it off and I will too, ok?  It is a
tragic waste of perfectly good CPU cycles, storage, and bandwidth.
Nobody reads it anyway.  You're not actually reading this, are you?
I didn't think so.

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Re: UltraDNS - are there any brain cells left?

2005-10-31 Thread Jay Hennigan

On Mon, 31 Oct 2005, Matt Ghali wrote:

 Could you take a break from publically insulting your customers, and
 confirm that you have a grasp of what happens when both sides of a
 mirrored pair of disks die within 3 hours of each other?

One replaces the disks and restores from one's backup tapes?

What if you accidentally rm a critical file?  Mirrored disks won't
be of much help there.

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RE: Verizon outage in Southern California?

2005-10-18 Thread Jay Hennigan

On Tue, 18 Oct 2005, Hannigan, Martin wrote:

 There was a post here earlier regarding a major outage. Did you lose
 POTS or circuit level connectivity to customers or both?

Frame-relay, SDSL, ADSL.  Straight DS-1 connections are OK.  Not sure
about POTS.

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Re: CAT5 surge/lightning strike protection recommendations?

2005-09-13 Thread Jay Hennigan

On Tue, 13 Sep 2005, R.P. Aditya wrote:

 I have a bunch of cat5 buried about 1 ft below the surface connecting multiple
 buildings on a campus (short runs) and lightning strikes nearby have caused
 surges along one or more of the cables and burnt out switch ports.

Don't do that, then.

 I would like to protect the switch ports -- there seem to be lots of
 products on the market.

 Anyone have recommendations (tested/practical is best :-)?

Use the cat5 as a pull rope, install fiber.

 The APC Protectnet PNET1 and PRM24 seem quite nice and not too expensive --
 if they workpros? cons?

Seriously, this is a battle against Mother Nature that you aren't going to
win.  Differences in ground potential as well as induced currents into the
UTP will continue to cause equipment failure as well as possibly kill you
or someone else.

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Re: Battery Maint in LEC equipment

2005-06-05 Thread Jay Hennigan

On Sun, 5 Jun 2005, Alex Rubenstein wrote:



 In NJ, Verizon, MFS, and Telcove all install batteries.

 We put them on our UPS and Genset anyway, however.

The corollary to this question:

If your data center has an adequate DC plant, will the carriers insist
on installing their own batteries and rectifiers?  And how many of them
have redundant supplies to take advantage of an A and B feed from you?

Typically, because they're the phone company, if you offer them DC,
they'll insist on AC.  If ou offer them AC, they'll want DC.  And it
seems that wherever you want the MPOE/drop they'll have some reason to
install it as far away as possible.  :-)

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Re: Experiences with 911 calls and SIP

2005-05-18 Thread Jay Hennigan

On Wed, 18 May 2005, Dan Lockwood wrote:

 I'm having a discussion with one of my vendors about the 911
 capabilities of their SIP VoIP phone system.  The vendor says that if we
 use an Enhanced 911 service that their phone system will transmit
 location information to the PSAP at the time of the call in addition to
 the ANI.  I was under the impression that this functionality was not
 possible, hence all the problems that Vonage is having.  Can anyone help
 clarify this for me?

The vendor *CAN*, if they are properly connected to the selective routers
and ANI/ALI database, both route the call to the correct PSAP and display
the location of where you *TELL* them the phone is located.

He isn't technically correct that the system transmits location information
to the PSAP at the time of the call.  The system transmits ANI (calling
number) and the PSAP queries a regional database to obtain the location.
It can take several hour sor even days to update the database if you move.

In most cases, telephone service providers *MUST* maintain a toll-free
number available to the PSAP operators 24/7.  In the event of missing or
incorrect location information, the PSAP can call the carrier who *MUST*
answer with a human being[1], not an auto-attendant.  That person can
then tell the PSAP the current location of record.

If you take your Xten laptop to Bangladesh and register your SIP phone
there, don't expect the ambulance to arrive where you *ARE*, only where
you told your carrier the phone was located.

The same issue occurs with off-premise stations to analog PBX systems
and the like.  G.I.G.O.

[1] I suppose that the human being could be in India and give the same
level of service we've all grown to cherish from SBC and ATT...

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RE: Anyone familiar with the SBC product lingo?

2005-04-14 Thread Jay Hennigan

On Thu, 14 Apr 2005, Luke Youngblood wrote:


 SONET simply means you are on a Sonet ring:  Two redundant connections to
 the central office.  If someone gets a little crazy with a backhoe your line
 is guaranteed to stay up (ask about SLAs, and make sure they will refund
 part of your monthly bill if you have an outage).  That's why it costs over
 twice as much.

To take advantage of this redundancy, the entrance facilities to your
building must not be part of a collapsed ring where both fiber pairs
are in the same conduit/bundle.

Quite often this is not done right.  If it requires two backhoes to take
it down, it requires two backhoes to build it.  In other words, for SONET
redundancy to be of value to you there need to be two physically separate
fiber feeds to your location that remain physically separate throughout
the ring.
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RE: Cisco to merge with Nabisco

2005-04-01 Thread Jay Hennigan

On Fri, 1 Apr 2005, Bill Nash wrote:

 On Fri, 1 Apr 2005, Church, Chuck wrote:
 
  Incorrectly chosen switching path can now result in lost packets AND
  indigestion.

 Is this mitigated by activating Nabisco Express Forwarding?

Yes, but this is only available with the Gastric Bypass feature set that
requires a rather bloated image.  Traffic shaping is required to avoid
denial of service attacks as the input buffers are easily overloaded when
implementing this fix.

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Re: sorbs.net

2005-03-16 Thread Jay Hennigan

On Wed, 16 Mar 2005 [EMAIL PROTECTED] wrote:

   What if the USPS decided any magazine you subscribed to was
   suddenly unfit for delivery and decided it should blocked (thrown
 away)?
 
  They don't decide. I do.

 This is not factually true. The USPS has a Postal Inspection Service
 that can intercept your mail for various reasons. Details are in
 39 USC 3013. The quote below comes from a report on their activities
 for the year ended March 31 2004. During that period there were 21
 withholding mail orders issued.

OK, they decide, for extremely small values of decide.  21 withholding
mail orders vs. how many trillions of items handled?

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Re: E1 - RJ45 pinout with ethernet crossover cable

2005-02-25 Thread Jay Hennigan

On Fri, 25 Feb 2005, Per Gregers Bilse wrote:

 You generally need a router or something else acting as store-and-forward.
 E1/T1 and other plesiochronous circuits are just that, near synchronous,
 and certainly not asynchronous.  Things cannot be transmitted or received
 without clocks on both sides being in synch, which may or may not be the
 case if you try to hook up two arbitrary lines.  Moreover, assuming both
 are terminated towards you, both will be driving clock for your router
 (terminal equipment) to pick up, and they are not going to be in phase.
 Then there's the issue of different options for framing and various
 control bits, etc.  You might get lucky if you could convince one of the
 circuit providers to take clock from you (which would then come from the
 other circuit), but you would probably still need to deal with signal
 level, framing, and other issues (ie, have a box of sorts).  All in all,
 an old cisco 2500 is probably the cheapest and most troublefree solution.

In every case I've dealt with when  setting up a back-to-back connection
of T1 or E1 circuits, the appropriate crossover connection between transmit
and receive (1,2 - 4,5 on 8-pin jacks, swap Tx and Rx on co-ax) and setting
one side to supply internal clock and the other side to recover clock from
line works just fine.

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Re: E1 - RJ45 pinout with ethernet crossover cable

2005-02-25 Thread Jay Hennigan

On Fri, 25 Feb 2005, Sam Stickland wrote:

 Quick question: If I have two E1 ports (RJ45), then will running a
 straight ethernet cable between the two ports have the same affect as
 plugging a ballan into each port and using a pair of coax (over a v.
 short distance).

Not straight, you need to make or buy a special crossover cable unless
you're going from a CSU to a terminal equipment port, in which case a
straight cable will work if it has all four pairs connected.  Some cheap
cables sold for ethernet use only have pairs 1,2 and 3,6 wired.  These
will not work as T1/E1 uses 1,2 and 4,5.

 Likewise would using an ethernet crossover cable have the same affect as
 swapping the pairs round on one balland.

I think you mean balun.  A crossover cable for T1/E1 is pairs 1,2 and
4,5 swapped which is blue/white and green/white for 568A.

 Or are the pinouts different to ethernet? I tried googling but couldn't
 find anything (perhaps because I can't seem to spell ballan :/ ).

Well, the modular jack connections are balanced and coaxial cable is
unbalanced.  You don't need baluns unless you're going from BALanced
on one end to UNbalanced on the other (hence the name balun).

Get a straight-through cable. and look at it.  If the insulation on the
left two pins is green when holding the contacts up and away from you,
then cut off one end and reassemble it with the green and blue pairs
swapped around.  If orange, then swap the orange and blue.  If brown, turn
it over and look again.  :-)

Set ONE of your devices to provide clock (Internal) and the other to
recover clock from the line (Network).  If either of the devices is
also connected to a carrier or other network by T1/E1, clocking can get
more complicated and you probably want to consult a local expert on that
particular equipment.

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RE: Vonage complains about VoIP-blocking

2005-02-15 Thread Jay Hennigan

On Tue, 15 Feb 2005, Hannigan, Martin wrote:

  Something else to consider.  We block TFTP at our border for
  security reasons
  and we've found that this prevents Vonage from working.
  Would this mean that
  LEC's can't block TFTP?


 Was that a device trying to phone home and get it's configs?
 Cisco, Nortel, etc. phone home and get configs via tftp.

 Vonage doesn't need to phone home for config. The device is
 programmed (router) and it registers with the call manager.
 If you analyze the transactions it's about 89% SIP and 11% SDP.

Vonage devices initiate an outbound TFTP connection back to Vonage to
snarf their configs on initial connection and also (presumably) on reboot.

Many, many VoIP devices do this, including Cisco phones in all major
flavors.  If an ISP is blocking TFTP originated by its customers at the
border, this will cause numerous problems with many VoIP devices as
well as numerous other things where a customer needs to initiate a TFTP
session over the Internet.

Filtering customer-initiated TFTP will cause problems with many legitimate
applications and devices.

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Re: [eweek article] Window of anonymity when domain exists, whois not updated yet

2005-01-11 Thread Jay Hennigan

On Tue, 11 Jan 2005, David Barak wrote:

 seriously, there have been various proposals ([ADV],
 etc) to facilitate legit UCE, but that hasn't slowed
 the arms race.  How would you recommend that we make
 it easier for legit businesses?

Legit businesses do not use spam.  The phrase Legit UCE is similar to
Legit fraud or Legit theft.

If legit businesses want to use SCE or solicited commercial email, then
such email is expected to be received and welcomed by the recipient and
by definition not spam.

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RE: Okay, I'm just going to _assume_...

2004-10-21 Thread Jay Hennigan

On Fri, 22 Oct 2004, Scott Morris wrote:

 I want the MP3 of the theme song to the game!   ;)

http://www.cisco.com/warp/public/779/edu/peterpacket2/deliverables/music/peterpacket_theme.mp3


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Re: MCI problems - LA?

2004-10-20 Thread Jay Hennigan

On Wed, 20 Oct 2004, Chris Moody wrote:


 just got a call from MCI, informing me of a catastrophic fiber cut in
 the area.  The tech indicated that we have a DS3 through them that may
 see a considerable performance hit as they are performing the repairs.

 Apparently this cut affects MCI, Verizon, AOL, and several other providers
 which he named off.

We're getting feedback that it was deliberate vandalism, fiber cut in a
manhole in a railroad yard in Rialto, CA.  They are making repairs now.

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Re: why upload with adsl is faster than 100M ethernet ?

2004-10-15 Thread Jay Hennigan

On Fri, 15 Oct 2004, Joe Shen wrote:


 Hi,

 the network path is:


  |-(ADSL)\
 customer/ --Edge_router---...---Japan
 Server
 \-(100Methernet)-/


 So, from edge_router to Japan server the path is
 identical.

 Yes. But, for ftp  TCP control real end-to-end
 transmission speed.

 I attached a monitor computer to our core router along
 the path between customer's site and server.
 Monitoring computer ping customer's site by targeting
 both ends of ADSL line and ethernet line. The
 measuring is scheduled 20packet per 20seconds, we also
 ping each hop address along the path to server. The
 result shows there is no packet loss along from
 monitoring computer to customer site, but packet loss
 increase at a special hop along the path to server in
 japan.

 So, we think the bottleneck is not inside our network.
 And, TCP connection between customer's computer and
 its server should be affacted by same bottleneck. So,
 the uploading speed should be similar (?), but it
 shows so much difference!


I can think of three possible things:

1. MTU over the ethernet and ADSL lines is different and there is
   fragmentation occuring when the ethernet link is used.  Look at
   packet sizes with your sniffer and/or try sweeping a range of
   ping sizes.

2. Somewhere in the path there are parallel load-balanced paths with
   variable delay resulting in packets arriving out-of-order more
   frequently when sent over the ethernet link, due to the packets
   arriving more frequently in bursts when originating from the faster
   link.  Do you have a group of load-sharing per-packet links in
   your core over which the traffic flows?  Could also be beyond your
   control.  Ethereal at the receiving end might show this.

3. As was previously suggested, aggresive rate-limiting or policing
   happening along the long-haul.

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Re: why upload with adsl is faster than 100M ethernet ?

2004-10-14 Thread Jay Hennigan

On Fri, 15 Oct 2004, Joe Shen wrote:


 Hi,

 I met a question with upload speed and network access
 speed.

 One of our customer lease two lines from us. One is
 2Mbps ADSL line the other is  100Mbps fiber ethernet
 link. The customer needs to upload files to  server in
 Japan usually. Now, the customer complaint that the
 upload speed of ADSL is much slower than fiber link.
 For a 5MB file, it takes 420 seconds with fiber link
 to finish uploading while the time for ADSL is 170
 seconds.  There is no difference in routing path
 between ADSL far end and fiber ethernet far end other
 than the access method. ( from the first acess router
 ).

There is something wrong with both scenarios.

A 5 Mbyte file is 40 megabits.  With overhead, it should
transfer in about one-half second over a 100 Mbps ethernet
connection and somewhat less than 30 seconds on a 2Mbps
connection.

Look for duplex mismatch or something similar.

 We measured the latency between our core router and
 customer's computer, and find there is no packet loss
 between with both line while latency on ADSL is 0.3ms
 higher than fiber ethernet.

The ADSL should be substantially higher considering just
serialization delay.

 And, no link along the
 path inside our network is over burdened. That is,
 bottleneck locates somewhere outside our network. And
 there is asymetric route between our network and Japan
 server.

Oh!  There's another WAN link in the picture!  What are the MTU
settings?  Are the packets being fragmented?  Iis a firewall
blocking all ICMP somewhere including path MTU discovery?

 But, why TCP throughput experience so much difference
 between ADSL acess and fiber link access?

We need more details as to the entire network.  Ethereal captures
at both ends would be a good start.  What is the connection in Japan?

Note that this isn't exactly within the realm of the NA(North American)
Network Operators Group, but the photons don't respect political
boundaries so you may get appropriate answers here.

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Re: Microsoft problems?

2004-10-11 Thread Jay Hennigan


Papal Catholicism?
Ursal defecation in forested terrain?

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Re: SkyCache/Cidera replacement?

2004-09-20 Thread Jay Hennigan

On Mon, 20 Sep 2004, Rick Chavez wrote:

 Does anyone know of one?

No but would probably be interested as a customer.

 Hell, has anyone even considered starting one?

Possibly.

 For that matter, would anyone be interested or willing to pay for their
 services if someone did or is bandwidth so cheap that it's just not
 needed anymore?


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Re: Multi-link Frame Relay OR Load Balancing

2004-09-16 Thread Jay Hennigan

On Thu, 16 Sep 2004, Bryce Enevoldson wrote:


 We are in the process of updating our internet connection to 8 t1's bound
 together.  Due to price, our options have been narrowed to ATT and MCI.
 I have two questions:
 1.  Which technology is better for binding t1's:  multi link frame relay
 (mci's) or load balancing (att's)

It depends on what you mean by better.  Multilink is more CPU-intensive
but is nicer to such things as voice that don't deal well with packets
arriving out of order.  Load balancing can be per packet or per destination
(or flow).  Per-packet allows for aggregation of the multiple paths for a
large flow between two specific points but can give voice and similar
services problems with reassembly.

So better will depend on the nature of your traffic.

At that speed I would highly recommend a DS-3 instead of either of the above.

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Re: Mega DOS tomorrow?

2004-08-25 Thread Jay Hennigan

On Wed, 25 Aug 2004, Andy Dills wrote:

 So, slashdot is linking to some news sites that are reporting that
 Aleksandr Gostev from Kapersky Labs in Russia has predicted that a large
 chunk of the net will be shut down tomorrow.

FYI, Google returns 9,250 hits on the search string:

imminent death of the net predicted film at 11

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Re: Has postini been taken over?

2004-08-19 Thread Jay Hennigan

On Thu, 19 Aug 2004, Hank Nussbacher wrote:


 Lately, I am getting more and more spam coming via postini.com.  See below:

 Received:  from source ([206.190.38.111]) by exprod5mx128.postini.com
 ([12.158.34.245]) with SMTP; Fri, 30 Jul 2004 04:40:47 CDT

 Received: from psmtp.com (exprod5mx30.postini.com [12.158.34.185])
  by psmtp.preferred.com (8.12.9-20030924/8.12.9) with SMTP id
  i6VB468i000751

Is it just spam that has Postini in its headers, or all mail to that
address?

Have you or a mail administrator for your domain signed up with Postini
for spam filtering?  If so, all mail for the domain will flow through
Postini's servers.  If your mailbox isn't enabled for filtering or is
set to not filter, all the spam you previously got from anywhere will
show Postini in the headers.  For that matter, all of your mail to that
address will have Postini in the headers.

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Re: scanning e-mail [WAS: 3 Free Gmail invites]

2004-08-19 Thread Jay Hennigan

On Thu, 19 Aug 2004, Robert Bonomi wrote:

  I believe your last statement is factually incorrect.  I absolutely
  _can_ do anything I please with your e-mail you send to me.  Not only
  that, I also believe I _may_ do it.  You send me e-mail, the e-mail is
  now mine.

 Well, legally, yes, and no.

 I can post it publicly,

 You _cannot_ legally do that.  copyright infringement.

 put it into a search engine, or
  deleted it, and you have no say in the matter.  Might not be polite,
  but it certainly it not illegal.  Don't like it, don't send me e-mail.
  (Please. :)

 You own the 'artifact' that is the message,  the 'intellectual property
 rights' (i.e. copyright) remain with the author/sender.

 Doing thing with the message that require consent of the copyright holder
 are things you cannot do _without_ that consent.  :)

 'Private use' copying is _not_ one of those things, however.

Are you saying that those ridiculous boilerplate disclaimers similar to
the following that annoyingly appear tagged to email (including that sent
to public mailing lists) really mean something?



NOTICE:  This communication may contain confidential and/or privileged
information.  If you are not the intended recipient, or believe that you
have received this communication in error, you are obligated to kill
yourself and anyone else who may have read it.  So there.  My disclaimer
is scarier than yours.  Nyaah.  You started this silly nonsense.  Knock
it off and I will too, ok?  Nobody reads it anyway.  You're not actually
reading this, are you?  I didn't think so.


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Re: New VOIP Peering/Interconnection Mailing List Announcement

2004-05-14 Thread Jay Hennigan

On Fri, 14 May 2004, Daniel Golding wrote:

 Topics to be discussed: ENUM, TRIP, Voice Peering, QOS, BGP, SIP, VOIP
 Transit/Trunking, .tel, Inter-Asterisk Exchange (IAX), the ITU and anything
 else that may effect interconnection of VOIP and packet voice.

Cool!
x
 This is a mailing list for voice folks, peering people, network engineers,
 and even business guys curious about how this technology will change things.

 Open exchange of ideas is the goal!

Great!

 Please feel free to forward this announcement freely.

 Post message:
 [EMAIL PROTECTED]

Ooh, that sucks.

Any chance of hosting it elsewhere?

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RE: SPAM Directly from ATT Data Networking

2004-04-14 Thread Jay Hennigan

On Wed, 14 Apr 2004, Callahan, Richard M, GVSOL wrote:

 Having spoken directly to her, I would like to point out that she did
 indeed take the time to research the FCC SPAM laws and has stuck to
 them.  She has provided an opt-out message and assures me she takes it
 very seriously.  If you have responded to her with a request to NOT be
 contacted again, you have not been.

So ATT condones the sending of bulk, unsolicited commercial email and
permits its employees to do so and continue to do so until the victim
begs that particular employee to stop?  And then another ATT salescritter
can repeat the process?

That's ATT's official position?

How well do you think this scales?

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Re: UPS and generator interaction?

2004-03-30 Thread Jay Hennigan

On Tue, 30 Mar 2004, David Lesher wrote:

 Side thought, but not a NANOG topic. What in your data center
 really cares if your generator puts out 57 or 63 Hz, not 60.0?
 Why?

Some UPSes such as the Best FerrUPS series and other voltage regulators
and line conditioners that use a ferro-resonant transformer where there's
an L-C tuned circuit as part of the power transformer.

Other motor loads may care to some extent.  Analog electric clocks will
run slow or fast, no big deal.  Lower freqencies are harder on marginally
designed transformers which may not have enough core material.

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Re: UPS and generator interaction?

2004-03-29 Thread Jay Hennigan

On Mon, 29 Mar 2004, Mike Lewinski wrote:

 But, on a minor note that probably won't affect your Symmetra but I'm
 posting in case anyone else here can shed light on we had a power
 event this AM. The transfer switch did it's magic and all was good...
 Except for two new APC1400's- they failed once the batteries drained. I
 triple-checked that they were on the right panel, played with
 sensitivity, even tried daisy-chaining one off a good working 2200.
 Nothing I did would convince the two 1400s they had power. Once the
 house power was restored they came back to life and look normal. I later
 learned that two of our colo customers with APC1400s had the same
 problem :( Other models (even a couple non-essential lower-end, dumb APC
 450s and 650s) didn't blink at the generator power.

Check generator frequency.  If it has a mechanical governor, you may
need to replace it with electronic.

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Re: net-co-op (was Re: who offers cheap (personal) 1U colo?)

2004-03-17 Thread Jay Hennigan

On Wed, 17 Mar 2004, Daniel Medina wrote:


 On Wed, Mar 17, 2004 at 02:01:43PM -0700, Janet Sullivan wrote:
  Based on the response I've gotten off-list from people interested in
  sharing our resources  know-how with each other, I've just registered
  net-co-op.org. ...

  Oh come on, what was .coop for if not this? :)

People in the poultry business?  :-)

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Cisco website www.cisco.com 403 forbidden?

2004-03-15 Thread Jay Hennigan

Is it just me that they don't like?

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Re: Counter DoS

2004-03-10 Thread Jay Hennigan

On Wed, 10 Mar 2004, Gregory Taylor wrote:

 After reading that article, if this product really is capable of
 'counter striking DDoS attacks', my assumption is that it will fire
 packets back at the nodes attacking it.  Doing such an attack would not
 be neither feasible or legal.  You would only double the affect that the
 initial attack caused to begin with, plus you would be attacking hacked
 machines and not the culprit themselves, thus pouring gasoline all over
 an already blazing inferno.

On the other hand, they could become immensely popular, reaching the
critical mass when one of them detects what is interpreted as an attack
from a network protected by another.  Grab the popcorn and watch as they
all bludgeon each other to death.  :-)

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Re: Lawsuit on ICANN (was: Re: A few words on VeriSign's sitefinder)

2004-02-26 Thread Jay Hennigan

On Thu, 26 Feb 2004, Deepak Jain wrote:

 Since no one else has mentioned this:

 http://biz.yahoo.com/rc/040226/tech_verisign_2.html

Looks like I need to stock up on popcorn.

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How does one reach a human being at ATT?

2004-01-27 Thread Jay Hennigan

I have an ATT T-1 taking errors.  Their trouble reporting number dumps
me into the IVR from hell.  It even has machines calling me back at
intervals with status.  The status says A test was run...  No hint as to
the results of the test.

One of the choices is to say or hit 2 if you need further assistance.

Doing so gets a response telling you to call their maintenance center which
is the same machine that I used to generate the ticket in the first place.

Furrfu!  The telephone company doesn't have anyone to answer the telephone.

Even Floyd[1] is looking pretty good at this point.

Anyone have a secret number or touchtone sequence to share?  Swearing at
it doesn't work.  This is a point-to-point circuit, not an Internet T-1.

[1] 
http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2003/02/21/BU227355.DTL

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UUNet contact for security spambot?

2004-01-05 Thread Jay Hennigan

Some well-intentioned person at UUNet, in an effort to rid the Internet
of worms, viruses, and evildoers, has written a script that sends email
in response to network scans.  Repeatedly.

Mail comes from [EMAIL PROTECTED] with a return path of [EMAIL PROTECTED].

We're getting complaints for an origin IP that neither originates on nor
passes through our network.  I'm not sure why UUNet or their robot assumes
that we can help with the problem.

Replies to the scripted mail appear to go to Dave Null.  If a human at
UU.Net could contact me off-list about this, it would be appreciated.

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Re: Bay area Earthquake

2003-12-22 Thread Jay Hennigan

On Mon, 22 Dec 2003 [EMAIL PROTECTED] wrote:


 foxnews reporting 6.5 on the richter scale

 cant get more info than that

http://quake.wr.usgs.gov/recenteqs/Maps/121-36.html

It was quite noticable in Santa Barbara.  Building swayed for a good
30 seconds, localized power failures for a few hours.

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Re: Apologies but...Verizon Postmaster?

2003-11-21 Thread Jay Hennigan

On Fri, 21 Nov 2003, Charles Sprickman wrote:


 On Thu, 20 Nov 2003, Michael Loftis wrote:

  I have been trying for weeks to get in touch with someone who will respond
  with something other than a form letter at Verizon.  Can someone please
  contact me off-list?  My company (Modwest) is being unilaterally blocked.
  I can't even send mail to abuse, postmaster, etc. from an @modwest.com
  address because of the block in place without a reason and without recourse.

 Welcome to the club!

 I'm sure someone will get back to you shortly.  But in the meantime, I can
 share my experience with this, and perhaps get some opinions on how wise
 their anti-spam measures are.

AOL

Me, too!

/AOL

In our case it's at the IP level.  Our mailserver gets connection refused
from their business mail servers at bizmailsrvcs.net.  We got someone
on the phone who was supposed to look into it a week or so ago.

 VZ was unable to tell me why we were initially blocked, but we were for a
 number of days.  Not at the IP level, but at the envelope level; meaning
 that if you issued a mail from: with the domain in question, you'd get
 the 550 You are not allowed to send mail:sc004pub.verizon.net message.

They couldn't tell us either.

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Re: Apologies but...Verizon Postmaster?

2003-11-21 Thread Jay Hennigan

On Fri, 21 Nov 2003, Charles Sprickman wrote:

 On Fri, 21 Nov 2003, Jay Hennigan wrote:

  In our case it's at the IP level.  Our mailserver gets connection refused
  from their business mail servers at bizmailsrvcs.net.  We got someone
  on the phone who was supposed to look into it a week or so ago.

 Have a look at the logs on your primary MX.  Part of their anti-spam
 solution seems to be a connection back to your primary MXer to check if
 the envelope from is valid or not.  If you don't reply in the (very short)
 timeout period, the mail is rejected with a *permanent* failure.

Hmmm...  Our primary MX is Postini.

And they won't even open a socket on TCP 25 so we don't get far enough
to give them an envelope from.

beach% telnet mta1.bizmailsrvcs.net 25
Trying 206.46.164.22...
Connected to mta1.bizmailsrvcs.net.
Escape character is '^]'.
421 oe-mp1.bizmailsrvcs.net connection refused from [199.201.128.19]
Connection closed by foreign host.


What's weird is that any random dialup or DSL can connect to them just
fine.  It seems like they've put our mail sender in a local blacklist but
we truly hate and kill what few spammers crop up here on sight.

 It's a horrible design.  It's useless for them on MTAs that just accept
 everything into the queue and work it from there (qmail, ?) and a pain to
 the sender if you happen to have your primary mx swamped in a spam attack
 when they try to query it.  From what I can see, the timeout is *very*
 short and they do not try anything other than the primary mxer.

I think it's two different issues, as ours is at a lower level.

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RE: The Internet's Immune System

2003-11-13 Thread Jay Hennigan

On Thu, 13 Nov 2003, Roy wrote:


 Unfortunately myNetWatchman is one of the wordt services I have seen.  We
 can't even get them to send the reports to our abuse address.

I've found that anything marketed starting with my is not something
I would ever want to call mine.


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Re: Google down?

2003-11-12 Thread Jay Hennigan

On Wed, 12 Nov 2003, Jim Wood wrote:

   Looks like google is down too

ARIN and Google both work fine from AS4927.

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Re: [Re: This may be stupid but.. ]

2003-11-10 Thread Jay Hennigan

On Mon, 10 Nov 2003, Matt Levine wrote:

 So what you're saying is you want cisco to certify people's integrity?
 :)

Bether them than Belkin.

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Re: paging Motorola - please evacuate your ninja bots from route-views.oregon-ix.net

2003-11-10 Thread Jay Hennigan

On Mon, 10 Nov 2003, Haesu wrote:


 Uhm... I think those ninja bots are in frozen-state. They probably logged off
 but their session may have been locked up in router vty. May be its time for
 route-views to go another reboot?

Or someone with enable to clear line vty n and if necessary apply
an access-class.  Shouldn't have to reboot.

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Re: SoCal fires

2003-10-27 Thread Jay Hennigan

On Mon, 27 Oct 2003, John Kinsella wrote:


 On Mon, Oct 27, 2003 at 06:28:12PM -0500, Andy Grosser wrote:
  Secondly, anyone have any outage-related news for network traffic in San
  Diego, San Bernardino, Ventura, Orange, or LA counties?

 Besides SBC claiming that they can't provide support service to their
 DSL customers in Northern California due to the Southern California
 wildfires, no.

I thought they were blaming that on sunspots.  :-)

somewhat smoky skies in Santa Barbara, much worse in Ventura.  UPSes
are beeping and lights flickering a bit more often than usual.  Otherwise
no real network impact here.

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Re: No encapsulation command on IOS 12.2(12a) ??

2003-10-24 Thread Jay Hennigan

On Fri, 24 Oct 2003, Roman Volf wrote:

 Show Version:

 Cisco Internetwork Operating System Software
 IOS (tm) 3600 Software (C3620-I-M), Version 12.2(12a), RELEASE SOFTWARE (fc1)

 flash image:
 System image file is flash:c3620-i-mz.122-12a.bin


 I'm trying to configure a FastEthernet sub interface for 802.1q VLANs, but
 theres no encapsulation command. I've googled it up for about 2 hours and
 have come up with nothing... the following command sequence is documented
 dozens of times:

 Any help would be appreciated.

You have an IP-only image as shown by the c3620-i in the filename.  For
VLAN support you need at least an Plus image.  Depending on your hardware
this may require more RAM and/or flash.

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Re: Removal of wildcard A records from .com and .net zones

2003-10-04 Thread Jay Hennigan

On Fri, 3 Oct 2003, Matt Larson wrote:

 VeriSign was directed by ICANN to suspend the Site Finder service by
 0100 UTC on Sunday, October 5.

This is not true.  Verisign was not instructed to suspend the Site Finder
service.  Verisign, Google, Yahoo, Altavista, etc. were not instructed to
suspend any form of site finder or search engine service.  If you operate
a good site finder, people will use it.

Verisign WAS instructed to remove wildcard entries in .com and .net which
pointed to Verisign's service (and broke several things in the process).

 We requested an extension from ICANN
 to give more notice to the community but were denied.

Which community?  The community to which you gave no notice before
implementing it?  The community which has been calling for it to go
away ASAFP from the instant it appeared?

 We will be
 removing the wildcard A records from the .com and .net zones beginning
 at 2300 UTC on Saturday, October 4.  The former behavior for these
 zones (returning Name Error/RCODE=3 in response to queries for
 nonexistent domain names) will be in place by 0100 UTC on Sunday,
 October.

Thank you.  The sooner the better.

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Re: Class A Data Center

2003-09-18 Thread Jay Hennigan

On Thu, 18 Sep 2003 [EMAIL PROTECTED] wrote:

 On Thu, 18 Sep 2003 12:08:43 EDT, Bob German [EMAIL PROTECTED]  said:

  Can anyone point me to a set of standards that define a Class A Data
  Center?  I'm not asking for requirements, but an actual pointer to
  standards hammered out by an organization or governing body.

 must have connectivity from a Tier-1 provider? :)

Both We have a Class A Data Center and We are a Tier-1 provider
translate to I am a salesperson.

HTH. HAND.

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Re: blocking AS30060

2003-09-16 Thread Jay Hennigan

On Tue, 16 Sep 2003, Will Yardley wrote:

 On Tue, Sep 16, 2003 at 01:04:18PM -0400, William Allen Simpson wrote:

  Are there any adverse side effects, that anybody can think of?

 One is that any mail destined for this host would probably sit in the
 queue for the maximum queue lifetime, generally about 4 days, before
 bouncing as undeliverable, rather than either being rejected
 immediately.

On the other hand, if your routers have the CPU cycles to spare, an
inbound access-list along the lines of

deny tcp 64.94.110.0 0.0.0.255 eq 80 any
 [whatever other stuff you have]
permit ip any any

Will block their return traffic from tbe website (including the TCP ack)
allowing them to cheerfully syn-flood DDoS themselves if enough people
do this.

This will kill the web traffic but allow mail.

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Re: Verisign brain damage and DNSSec.....Was:Re: What *are* they smoking?

2003-09-16 Thread Jay Hennigan

On Tue, 16 Sep 2003 [EMAIL PROTECTED] wrote:


 How frikking many hacks will we need to BIND9 to work around this braindamage?
 One to stuff back in the NXDomain if the A record points there, another to
 do something with make-believe DNSsec from them. What's next?

Well, you can always vote...

http://www.forbes.com/2003/05/01/cx_ceointernetpoll.html

Link courtesy of inet-access.
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Re: Change to .com/.net behavior

2003-09-15 Thread Jay Hennigan

On Mon, 15 Sep 2003, Adam 'Starblazer' Romberg wrote:


 Looks like they pulled it now.

 [EMAIL PROTECTED]:/var/log$ host rarrarrarrarblah.com
 rarrarrarrarblah.com does not exist (Authoritative answer)

They haven't implemented it on .com, only .net .

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Re: Cross-country shipping of large network/computer gear?

2003-08-27 Thread Jay Hennigan

On Wed, 27 Aug 2003, Matthew Zito wrote:

 I was wondering if anyone could provide any advice or suggestions on
 shipping heavy/bulky equipment (~300 pounds, about a half-rack worth of
 gear) on short notice cross-country?  We're obviously looking to minimize
 cost, but realistically it can't be in transit for more than two days.  Are
 there any companies or methods people would recommend?  Thanks in advance
 for the help.

FedEx, or Forward Air.

FedEx - Door-to-door, reliable, easy to do business with.

Forward Air - Terminal to terminal.  You deliver it to their facility near
an airport, they deliver it to a terminal near the destination airport.
This means that you need guys and a truck at both ends.  A bit more trouble
than FedEx to do business with.  You'll typically need to palletize your
gear.

http://www.fedex.com/
http://www.forwardair.com/

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Re: Sobig.f surprise attack today

2003-08-22 Thread Jay Hennigan

On Fri, 22 Aug 2003, Owen DeLong wrote:


 OK... Maybe I'm smoking crack here, but, if they have the list of 20
 machines,
 wouldn't it make more sense to replace them with honey-pots that download
 code to remove SOBIG instead of just disabling them?

 Let's use the virus against itself.  At this point, I think that's a
 legitimate
 countermeasure.

Start coding, you've got twelve minutes.


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Re: Sobig.f surprise attack today

2003-08-22 Thread Jay Hennigan

On Fri, 22 Aug 2003, Andrew Kerr wrote:

 Its been posted here, and f-secure has it, but I wrote a quick script to
 keep an eye on the 20 servers and dump the output to a simple page:

 http://207.195.54.37/sobig.html

 (Updates about every 5 mins)

You're probing the list of NTP servers the worm uses to get the date, not
the list of hosts to which it phones home.

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Re: Did Sean Gorman's maps show the cascading vulnerability in Ohio?

2003-08-18 Thread Jay Hennigan

On Mon, 18 Aug 2003 [EMAIL PROTECTED] wrote:

 The reason for that is that if one does not call call before dig, one would
 be liable. If one does call and misunderstands, the survey company would be
 liable. So those companies prefer to leave very clear marks.

The way it works in California is that the digger marks the work area
in white paint and submits the location to the USA hotline.  The hotline
distributes this to all of the utilities, which then mark the location of
their underground facilities, color coded (Blue - water, Red - power,
Orange - telco/cable, Yellow - gas).  The digger must will take care not
to damage anything marked.

http://www.digalert.org/

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Re: East Coast outage?

2003-08-16 Thread Jay Hennigan

On Sat, 16 Aug 2003, Chris Adams wrote:

 Basic physics.  To run DC at the power levels required, the wire would
 have to be over 100 feet in diameter IIRC.  Look up the Edison vs. Tesla
 power arguments for all kinds of information on AC vs. DC.

Edison and Tesla's arguments took place long before switching power supplies
and the development of insulating materials capable of withstanding hundreds
of kilovolts.

The size of the conductor is a function of IR losses.  Losses are a function
of the resistance of the conductor and the current passing through it.  By
raising the voltage, the current drops proportionally for the amount of
power delivered, and hence the conductor size also drops.  The problem in
the Edison/Tesla days was a practical way to convert high voltage DC to low
voltage (120 volts or so) power for distribution to homes and businesses.
200KV light bulbs and switches are kind of impractical for home use.  :-)

The advantage of AC is that a simple transformer can be used to step down
the voltage from transmission to distribution levels.  Before high voltage
semiconductors and switching supplies, high voltage DC transmission was
useless as there was no practical means to convert it to the lower voltage
levels useful in homes.  Rotary motor-generator sets would have been the
only choice.  Huge, not very efficient, lots of (big) moving parts.  Not
trivial to maintain.

AC still makes sense for distribution, but HV DC transmission lines are
becoming the norm.  Think about some very large SCRs and associated parts
to convert to AC for distribution.

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RE: [connie.davis@mail.internetseer.com: answerpointe.cctec.com]

2003-08-09 Thread Jay Hennigan

On Sat, 9 Aug 2003, Eric Germann wrote:


 As the owner of answerpointe, I think it would be a shame to kill it because
 it does get a significant number of hits with legitimate searches.
 Stripping emails would seem to make it impossible to make inquiries of the
 collective knowledge of NANOG. Whether its webcrawling answerpointe or
 Ftp'ing the archive from MERIT, the net result is the same.

 You also have the sporadic people who say for whatever reason, I said
 something on NANOG I shouldn't have because now that I am unemployed from a
 dot bomb, when I try to get a job, they search the web and these stupid
 posts I made show up in your archive and can you remove them so I can get a
 job???  I explain to them the concept of an an archive.

 Whats the collective voice of NANOG say, keep it or kill it?

It is likely that anyone who has posted to NANOG for any length of time
also has his/her email address strewn throughout the 'net in numerous
places where spammers troll.  I'd keep it as is.  Archives are a good
resource and help to keep the noise ratio down.

One option would be to make the archives only available to the members
of the list.  This gets tricky as some form of authentication would then
be needed and it's difficult unless the archive and the list are under
the same administrative entity.

A quick google seems to indicate that internetseer are well-known and
persistent spammers, and they've hit several spamtraps of ours.  Giving
them a static route to null0 wouldn't be a bad thing.

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RE: Cisco IOS Vulnerability

2003-07-17 Thread Jay Hennigan

On Thu, 17 Jul 2003, Mikael Abrahamsson wrote:

 IS anyone seeing this exploited in the wild? It'd be good to know if we
 need to do panic upgrade or can schedule it for our next maintenance
 window (which is during the weekend).

Well, there's this from Wednesday afternoon...

-   Dear ATT IP Services Customer:
- 
-   Please be advised of the following:
- 
-   This is a preliminary notification to inform you that ATT IP Services
-   experienced an impairment that may have affected some customer traffic
-   on the West Coast.

[The above is is a mild understatement...]

-   Our Network Engineers have resolved the issue and are currently
-   investigating the root cause.  A follow-up email will be sent at
-   the conclusion of the investigation with more information.

[Nothing received yet...]

This was rumored to be a backhoe fade but the advisory refers only to
IP services and there was nothing in the popular press about any major
phone outage, so I have my suspicions.  Usually if there's a fiber cut
they say so.  About this time is when all of the major backbones began
flooding the net with their notices of panic upgrades.

(This is being typed while watching rows and rows of !!!).

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Re: New Cisco Vulnerability

2003-07-16 Thread Jay Hennigan

On Wed, 16 Jul 2003, John Payne wrote:

 --On Wednesday, July 16, 2003 12:50 PM -0700 Gregory Hicks
 [EMAIL PROTECTED] wrote:

 
  From: Vincent J. Bono [EMAIL PROTECTED]
  Date: Wed, 16 Jul 2003 15:17:54 -0400
 
  Hello All,
 
  There seem to be rumors going around that there is a new major Cisco
  vulnerability but only the major backbones are being given fixes
  right now.
 
  Not 100% true...  Anyone with a Catalyst 4000/5000/6000 can get it -
  free.  See this URL for details.
 
  http://www.cisco.com/warp/public/707/cisco-sa-20030709-swtcp.shtml


 Different vulnerability from what I hear.

I'm hearing similar rumors, and Genuity has a planned emergency
maintenance tomorrow morning, and there's some major weirdness with
our ATT feed over the past half hour.

The rumored vulnerability is IOS, not CatOS and supposedly causes a reload,
not a telnet DoS.

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RE: has anyone notice this ?

2003-06-29 Thread Jay Hennigan

On Sun, 29 Jun 2003, Vicky Rode wrote:


 If a whole bunch of people are having the same issue and they're all on
 Time Warner in your neck of the woods, it probably isn't the cable modem
 hardware.
 ---
 vickyr exactly my point.

Is Time-Warner associated with Charter Communications?  There's a thread
on Slashdot about their name servers being hijacked to point all requests
to a set of rogue proxy servers.  Another thread suggests a nasty form of
spyware is responsible.

The rogue proxy servers are apparently a man-in-the-middle password sniffer
of some type affecting at a minimum HTTP and SSH.

http://ask.slashdot.org/article.pl?sid=03/06/19/2325235mode=threadtid=126

I got the above link by email from someone following this thread but not
set up to post to NANOG.  If true, it makes the thread more NANOG-relevant
than a simple case of poor service from a cable company.

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Re: has anyone notice this ?

2003-06-28 Thread Jay Hennigan

On Sat, 28 Jun 2003, Vicky Rode wrote:

 just wondering has anyone noticed http access issue (the page cannot be
 displayed) on time warner network ? i literally have to try 5 to 6 times to
 get to the page. i believe this problem just started a week or so back.

It would be easier to troubleshoot if you used a browser that returned
a meaningful error message.  The page could not be found could be just
about anything.  DNS, routing, broken link, etc.

Also, you don't indicate if you're a Time Warner customer trying to reach
web sites elsewhere or a non-customer trying to reach sites on the Time
Warner network.  Your IP address or ISP's network and the URL of the site
you're trying to reach, for example.

 i've even talked to few other people on socal.rr.com network and they are
 experiencing similar problems. is this socal.rr.com related or other regions
 are expediting same problems too. time warner's network status page shows
 everything is okay.

It really depends on the nature of the failure.  More information is needed.

Have you queried the Time Warner support staff?

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RE: has anyone notice this ?

2003-06-28 Thread Jay Hennigan

On Sat, 28 Jun 2003, Vicky Rode wrote:

 It would be easier to troubleshoot if you used a browser that returned
 a meaningful error message.  The page could not be found could be just
 about anything.  DNS, routing, broken link, etc.
 ---
 vickyr i even tried the same thing under linux---mozilla and i get site
 name not found which i believe is less meaningful than ie :)

No such domain is the Mozilla response.  This points to a DNS issue,
which is more useful than Page could not be displayed.  What does dig
give you for the domain?  How about dig with a different name server
specified?

 Also, you don't indicate if you're a Time Warner customer trying to reach
 web sites elsewhere or a non-customer trying to reach sites on the Time
 Warner network.  Your IP address or ISP's network and the URL of the site
 you're trying to reach, for example.
 -
 vickyr  i'm a time warner end-user trying to access outside world which
 could be anything.

Nag their tech support.

 Have you queried the Time Warner support staff?
 ---
 vickyr yes i have and they think it could be the cable modem box and have
 issued a replacement. i sure hope they have a good stock because vickyr i
 know whole bunch of people who are having similar problems.

It's those Warner Brothers Acme brand modems.  Same outfit that makes all
of Wile E.s stuff.  It's probably also an Acme nameserver.

Seriously, you should use some other tools such as name lookup to find
the IP address of the site in question.  If it fails with their default
resolvers, try a different resolver.  Then see if you can get to the site
(or a default site on the same server) by IP address, use traceroute,
etc.

 maybe its time to buy some 3com stocks :)

If a whole bunch of people are having the same issue and they're all on
Time Warner in your neck of the woods, it probably isn't the cable modem
hardware.

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RE: Spam and following the money

2003-06-19 Thread Jay Hennigan

On Wed, 18 Jun 2003, Lars Higham wrote:

 Joe,

 While I agree with all of your points individually, I would say that
 only one of them doesn't work for 'following the money'.  This one being
 the pump-and-dump.  Everything else involves a sale of some sort -

Send those to [EMAIL PROTECTED].  They work quietly and in the
background, but they carry an impressive mallet.

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Re: AC/AC power conversion for datacenters

2003-06-04 Thread Jay Hennigan

On Tue, 2 Jun 2003, Matthew Zito wrote:

 This is marginally related to the power discussions earlier, but does
 anyone know of a product that steps up 120V AC to 220V AC and is
 reasonably datacenter-friendly?  We're looking at an environment where
 there's no 220V available - but we only need ~7 amps so conversion could
 be possible to my high-school-physics mind.  I've found some products
 that seem to be appropriate, but they're geared towards a more
 industrial purpose.  Is there a rackmount 120-220V converter that
 people out there have used and would recommend?

It's called a transformer.

Only 7 amps at 240V is 1.68 KW.  This will be rather large and heavy,
typically the kind of thing more suited to a NEMA box than a rack mount.
It will also consume about 14 amps from the 120V circuit, so it should be
on its own breaker.

You could mount such an item on a chassis with a rack panel if so inclined
but doing such will not likely be in compliance with UL or electrical
codes.

For a more rack-friendly type of solution, some form of switching supply
inverter might work instead of a transformer working at line frequency,
but it will be either expensive or not have a clean sinewave output or
both.  These rectify the input to DC, then use a higher frequency switcher
to generate AC with a smaller, lighter transformer, then electronically
reconstruct a 60-Hz AC output.  I can't recommend a supplier or even say
for sure that such an item is available as a stock unit.

For that type of power consumption, a 240-volt supply (may be 208 depending
on the source feed) is your best bet.  I'd question the not available
statement to be sure, as if 208 or 240 isn't available, then 14 amps at
120 is probably going to be marginally available.

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