Re: Abovenet OC48 down

2007-10-25 Thread Jason Matthews



Dear AboveNet Customer,

AboveNet has experienced a network event.

Start Date & Time:5:15pm Eastern Time

Event Description:An outage on AboveNet's Long Haul Network has impacted 
IP connectivity to SFO3.  We currently have Field Engineers 
investigating this outage and will give additional updates as they 
become available.


If you have any questions or concerns, please feel free to call the 
AboveNet 24x7 NMC (Network Management Center) at 1 (888) 636-2778.  
International customers please use the following numbers: +44 800 169 
1646 or 001 (408)350-6673.  You may also submit your inquiries via the 
ticketing system by opening a ticket through the customer portal or by 
sending an email to [EMAIL PROTECTED]  We appreciate your cooperation


Thank you,
IP Operations



Re: Abovenet OC48 down

2007-10-25 Thread Bill Woodcock

> Does anyone actually believe that an ISP could know that they've got an
> OC48 down, but not which one it was?

That would pretty much be determined by how much MPLS tomfoolery was 
involved.

-Bill



Re: Abovenet OC48 down

2007-10-25 Thread Jason Matthews



Simon Lockhart wrote:

On Thu Oct 25, 2007 at 02:54:27PM -0700, Jason Matthews wrote:
  
I lost nearly all of my bgp routes to Above a few minutes ago. The NOC 
has they have an oc48 down some where, as of this writing the location 
has not been localized.



Does anyone actually believe that an ISP could know that they've got an
OC48 down, but not which one it was?

Simon
  
It probably has more to do with not knowing the locality of the 
failure.  Knowing you have a circuit down, and knowing why and the 
location of the failure are two very different things. Given that I 
spoke to them within ten minutes of failure, that is hardly enough time 
to mobilize splice teams, recall people from dinner breaks, etc. It is a 
no brainer that they dont have alot of information.



j.


Re: Abovenet OC48 down

2007-10-25 Thread Simon Lockhart

On Thu Oct 25, 2007 at 02:54:27PM -0700, Jason Matthews wrote:
> I lost nearly all of my bgp routes to Above a few minutes ago. The NOC 
> has they have an oc48 down some where, as of this writing the location 
> has not been localized.

Does anyone actually believe that an ISP could know that they've got an
OC48 down, but not which one it was?

Simon
-- 
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   Director|* Domain & Web Hosting * Internet Consultancy * 
  Bogons Ltd   | * http://www.bogons.net/  *  Email: [EMAIL PROTECTED]  * 


Abovenet OC48 down

2007-10-25 Thread Jason Matthews



I lost nearly all of my bgp routes to Above a few minutes ago. The NOC 
has they have an oc48 down some where, as of this writing the location 
has not been localized.


j.