>From: "Dave Hughes" <[EMAIL PROTECTED]> >To: "'Gordon Cook'" <[EMAIL PROTECTED]> >Subject: RE: you see you simply are not a big enough customer Fwd: >Kudos to Qwest >Date: Tue, 9 Jul 2002 15:52:43 -0600 >MIME-Version: 1.0 >X-Priority: 3 (Normal) >Importance: Normal > >Put this in the nanog list. > >Raspberries to Qwest > >And Qwest has been unable to disconnect a T-1 local loop to me for 6 >months and is still trying to bill us - for no service.... > >Dave Hughes >[EMAIL PROTECTED] >
Cook: I have heard the full story on the phone from Dave. It is remarkable. many hours spent trying to meticulously jump through every qwest hoop - all to no avail. a loose translation from memory is -- keep your customer and his imaginary revenue on the books forever by making sure that part of your operation can never determine that he has left. revenue gaining side becomes responsive - just black hole anything that looses revenue >-----Original Message----- >From: Gordon Cook [mailto:[EMAIL PROTECTED]] >Sent: Tuesday, July 09, 2002 2:28 PM >To: [EMAIL PROTECTED] >Subject: you see you simply are not a big enough customer Fwd: Kudos to >Qwest > >>Delivered-To: [EMAIL PROTECTED] >>Delivered-To: [EMAIL PROTECTED] >>Delivered-To: [EMAIL PROTECTED] >>From: "Vincent J. Bono" <[EMAIL PROTECTED]> >>To: <[EMAIL PROTECTED]> >>Subject: Kudos to Qwest >>Date: Tue, 9 Jul 2002 16:00:58 -0400 >>MIME-Version: 1.0 >>X-Priority: 3 >>Sender: [EMAIL PROTECTED] >>Precedence: bulk >>X-Loop: nanog >> >> >>We always hear the worst but I just thought I would plug Qwest in that >they >>just installed an OC-12 point to point cross country for me in 27 hours >from >>time of order. This included cross connects at Level3. > >-- > -- ======================================================== The COOK Report on Internet, 431 Greenway Ave, Ewing, NJ 08618 USA (609) 882-2572 (phone & fax) [EMAIL PROTECTED] Subscription info & prices at http://cookreport.com/subscriptions.shtml Summary of content for 10 years at http://cookreport.com/past_issues.shtml Here Comes Asset Based Telecom A 120 page - Aug Sept issue available at http://cookreport.com/11.05-6.shtml ========================================================
