RE: Verizon Mail Troubles
Hello all, Thanks to all who responded to my request for help with verizon email issues. Someone from Verizon did contact me and clued me in as to what was happening. It turns out procmail is rewriting a header with a fqdn for the mail server which doesn't have a specific mx record set for it. Again, Thanks to all who responded. Curtis Maurand Principal Maine Line Systems
RE: Verizon Mail Troubles
Hello all, Thanks to all who responded to my request for help with verizon email issues. Someone from Verizon did contact me and clued me in as to what was happening. It turns out procmail is rewriting a header with a fqdn for the mail server which doesn't have a specific mx record set for it. Again, Thanks to all who responded. Curtis Maurand Principal Maine Line Systems
Re: Verizon mail troubles
Speaking on Deep Background, the Press Secretary whispered: Personal Favorite: We put a move order in with VZ for June 12, then rescheduled to July 12 (we were moving across the st.) of this year. On May 12 we come in and discover that half our lines don't work. After 4 hours on the phone, it turns out they took exactly half our lines (interestingly enough 1,3,5,7,etc.) and moved them across the street, and wired them into the phone block for what was to be our neighbouring office. People calling us got a furniture consulting firm half the time. It took me 5 days to get all our lines back where they belonged, as when they moved them back they decided to leave a couple there and then not acknowledge the problem, only to move again finally in July and have them forget to move a couple lines over. Reminder: All the above and most of the previous horror stories are TARIFFED services. You can and should write them up and submit them to your state PSC, with a cc: to the FCC. I don't claim that this magically solves things, but in all things political, a *paper* record never ever hurts. Some PSC's are far better than others about reviewing same acting. And while the current FCC is unlikely to do much, come next election there may be a different team on topbut your complaint is still on file. -- A host is a host from coast to [EMAIL PROTECTED] no one will talk to a host that's close[v].(301) 56-LINUX Unless the host (that isn't close).pob 1433 is busy, hung or dead20915-1433
Re: Verizon mail troubles
On Wed, 28 Jan 2004, Brian Wallingford wrote: There's no question that there's a certain amount of social engineering involved in contacting (or being allowed to contact) competent folk. It's advisable to be sure that any staff who will be contacting them are fully versed in any services they will be discussing. The clueful staff at VZ are much more receptive and accessible when they know in advance that they can expect to pick up a likewise-clued individual. My favorite (extreme sarcasm) lines I received from Verizon: - (At 25 Bway with a T3 from the carrier room.) The T3 outage you are experiencing is not our problem. Turned out someone messed up a cable in to their router in the carrier room. A tech that they dispatched to 25 Bway got access to the carrier room and recrimped the cables in to THEIR equipment, not ours. Anyone who knows 25Bway knows you can't enter the carrier room without a purpose. I can't go there and say let me work on VZ equipment in the Carrier room. - I don't see the circuit ID for the T3 you just gave me in here do you have another CID for it? - Random person in back office I had been transferred to, (definitively) It's not a problem on our system...What was that CID again? Let me trace each leg of the Circuit. (pause) Oh wait, there is a problem in the Central Office that that would affect that line Me, How do I keep up with the progress of this ticket? Is there a ticket number on that problem? Him, It's an internal ticket number. I can't give it out. - If you are having intermittent problems, we can't do anything about it. We can test the line and if the T1 shows clean we will close the ticket. - Me, The T1 CID $CID is down. Them, What would you like us to do? - (From a T1 plagued with issues after 9/11. Paraphrased:) Due to the wiring in your building it would probably be best if we just ran a new T1 out to you. You will need to sign a new 60 month contract and we will work out the details of closing the old T1 once the new one is setup. (This was a sales rep.) - Hi, I'm Chris L. I'm your new account manager. I will be your contact with any problems you have. (Chris no longer answers his phone. Neither does anyone else from the Enterprise Services dept here in NYC. None of the phone numbers Chris sent to me respond either.) - The Trouble ticket line has given up any semblance of desire to help Most companies answer $Company_Name, This is $Name speaking, how may I help you? The TT line, Verizon?! - T1 group, I can loop the smart jack. Me on site, The smart jack has no lights. Them, Oh, wait I was looping the wrong smart jack, what was that CID again? - My favorite recording from the trouble ticket line: We are experiencing an unusually high call volume, please try your call again later CLICK - One T1 outage last year: T1 tech says need to dispatch to site, Site tech says no issue at smart jack need to get basement people in here (don't remember the name right off), basement people say we can't hear anything from C.O., C.O. tech says we can't hear anything from the building. This outage took 5 days to recover from to get techs on site and dispatched after each person pointed the finger at another person. I could go on, but it is just depressing. I still have no one to complain to if I can't get a hold of my sales rep or the T1 TT line screws up royally.
RE: Verizon mail troubles
Personal Favorite: We put a move order in with VZ for June 12, then rescheduled to July 12 (we were moving across the st.) of this year. On May 12 we come in and discover that half our lines don't work. After 4 hours on the phone, it turns out they took exactly half our lines (interestingly enough 1,3,5,7,etc.) and moved them across the street, and wired them into the phone block for what was to be our neighbouring office. People calling us got a furniture consulting firm half the time. It took me 5 days to get all our lines back where they belonged, as when they moved them back they decided to leave a couple there and then not acknowledge the problem, only to move again finally in July and have them forget to move a couple lines over. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gerald Sent: Thursday, January 29, 2004 3:03 PM To: Brian Wallingford Cc: Andy Dills; Bob Snyder; [EMAIL PROTECTED] Subject: Re: Verizon mail troubles On Wed, 28 Jan 2004, Brian Wallingford wrote: There's no question that there's a certain amount of social engineering involved in contacting (or being allowed to contact) competent folk. It's advisable to be sure that any staff who will be contacting them are fully versed in any services they will be discussing. The clueful staff at VZ are much more receptive and accessible when they know in advance that they can expect to pick up a likewise-clued individual. My favorite (extreme sarcasm) lines I received from Verizon: - (At 25 Bway with a T3 from the carrier room.) The T3 outage you are experiencing is not our problem. Turned out someone messed up a cable in to their router in the carrier room. A tech that they dispatched to 25 Bway got access to the carrier room and recrimped the cables in to THEIR equipment, not ours. Anyone who knows 25Bway knows you can't enter the carrier room without a purpose. I can't go there and say let me work on VZ equipment in the Carrier room. - I don't see the circuit ID for the T3 you just gave me in here do you have another CID for it? - Random person in back office I had been transferred to, (definitively) It's not a problem on our system...What was that CID again? Let me trace each leg of the Circuit. (pause) Oh wait, there is a problem in the Central Office that that would affect that line Me, How do I keep up with the progress of this ticket? Is there a ticket number on that problem? Him, It's an internal ticket number. I can't give it out. - If you are having intermittent problems, we can't do anything about it. We can test the line and if the T1 shows clean we will close the ticket. - Me, The T1 CID $CID is down. Them, What would you like us to do? - (From a T1 plagued with issues after 9/11. Paraphrased:) Due to the wiring in your building it would probably be best if we just ran a new T1 out to you. You will need to sign a new 60 month contract and we will work out the details of closing the old T1 once the new one is setup. (This was a sales rep.) - Hi, I'm Chris L. I'm your new account manager. I will be your contact with any problems you have. (Chris no longer answers his phone. Neither does anyone else from the Enterprise Services dept here in NYC. None of the phone numbers Chris sent to me respond either.) - The Trouble ticket line has given up any semblance of desire to help Most companies answer $Company_Name, This is $Name speaking, how may I help you? The TT line, Verizon?! - T1 group, I can loop the smart jack. Me on site, The smart jack has no lights. Them, Oh, wait I was looping the wrong smart jack, what was that CID again? - My favorite recording from the trouble ticket line: We are experiencing an unusually high call volume, please try your call again later CLICK - One T1 outage last year: T1 tech says need to dispatch to site, Site tech says no issue at smart jack need to get basement people in here (don't remember the name right off), basement people say we can't hear anything from C.O., C.O. tech says we can't hear anything from the building. This outage took 5 days to recover from to get techs on site and dispatched after each person pointed the finger at another person. I could go on, but it is just depressing. I still have no one to complain to if I can't get a hold of my sales rep or the T1 TT line screws up royally.
RE: Verizon mail troubles
I can only deduce, from watching this thread, that Verizon and SBC must share technicians and telephone support personnel. Dave Hilton Staff System Administrator entelos(r) Foster City, CA Asset (n.): Diminutive posterior. See BACKUP. Backup (n. or v.): Method of protecting Asset.
Re: Verizon mail troubles
Once upon a time, Alon Tirosh [EMAIL PROTECTED] said: We put a move order in with VZ for June 12, then rescheduled to July 12 (we were moving across the st.) of this year. On the subject of moves, I will have to offer some praise for BellSouth. When we moved our NOC about half a mile down the street last year, they brought someone in to manage their part, did a full circuit inventory (against 3 databases and the table of index cards at the CO), and then the night of the move there were several people at the CO and two techs on site. The BellSouth move manager, our BellSouth technical support contact, and our BellSouth sales rep were with us throughout the night (our sales rep helped load racks onto and off the truck even and the techs helped out moving stuff around as well). We only had one problem: one T3 had the TX and RX backwards (and that was because they had had to move something after testing it and missed re-testing it). -- Chris Adams [EMAIL PROTECTED] Systems and Network Administrator - HiWAAY Internet Services I don't speak for anybody but myself - that's enough trouble.
RE: Verizon mail troubles
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Dills Sent: Wednesday, January 28, 2004 10:47 PM To: Bob Snyder Cc: [EMAIL PROTECTED] Subject: Re: Verizon mail troubles snip Now, they do have some decent engineers, to be fair. You just have to manipulate your way through to them...they're in really short supply on the internet end of things. Andy --- Andy Dills Xecunet, Inc. www.xecu.net 301-682-9972 --- Well thanks for for being (somewhat) fair. :-) 1. Verizon does care about IP / Internet 2. While I don't have anything to do with the VOL email operations, I will see if I can get your contact info/issue to the appropriate people 3. You're on your own with the Premier of China. ___ Wayne Gustavus, CCIE #7426 Operations Engineering Verizon Internet Services ___
Re: Verizon mail troubles
On Wed, 28 Jan 2004, Curtis Maurand wrote: Can someone from verizon.net contact me re: mail delivery troubles off list please? I'm relaying mail for a particular person in one of my hosted domains who is a verizon.net customer and all I'm getting is errors. I accept mail, process it for spam and viruses and then forward it to verizon and I'm getting in specific errors. Getting Verizon to do anything involving the internet, even if you possess the phone number of the department to call, is impossible. They do a good job with circuits. They do an abysmal job with IP and related issues. Emailing nanog in the hopes that somebody from verizon.net is reading is like asking your neighbor for an audience with the Premiere of China. Andy --- Andy Dills Xecunet, Inc. www.xecu.net 301-682-9972 ---
Re: Verizon mail troubles
Curtis Maurand [1/29/2004 4:21 AM] : Can someone from verizon.net contact me re: mail delivery troubles off list please? I'm relaying mail for a particular person in one of my hosted domains who is a verizon.net customer and all I'm getting is errors. I accept mail, process it for spam and viruses and then forward it to verizon and I'm getting in specific errors. Their sender verify scheme timing out on you, so that 550 you are not allowed to send mail to [EMAIL PROTECTED]? -- srs (postmaster|suresh)@outblaze.com // gpg : EDEDEFB9 manager, outblaze.com security and antispam operations
Re: Verizon mail troubles
Andy Dills wrote: Getting Verizon to do anything involving the internet, even if you possess the phone number of the department to call, is impossible. They do a good job with circuits. They do an abysmal job with IP and related issues. This must be a different Verizon than I dealt with at a colo/small ISP facility then, 'cause the Verizon I dealt with wasn't real great with circuits either. At least, compared to the job the IXCs did at a former job of mine... Bob
Re: Verizon mail troubles
On Wed, 28 Jan 2004, Bob Snyder wrote: Andy Dills wrote: Getting Verizon to do anything involving the internet, even if you possess the phone number of the department to call, is impossible. They do a good job with circuits. They do an abysmal job with IP and related issues. This must be a different Verizon than I dealt with at a colo/small ISP facility then, 'cause the Verizon I dealt with wasn't real great with circuits either. At least, compared to the job the IXCs did at a former job of mine... Verizon? Colo? ISP? You must have been acquired somewhere along the way...in Maryland, native territory, colo is not even a product available to you unless you have LEC status, and even then, space is usually so limited that it's not worth your time trying. And if you do, the procedure involved takes months and is outrageously expensive compared to industry pricing. But they've never had a sonet outage once in our entire time of doing business with them. So they do employ competent people. Plenty of them. But they aren't concerned with IP or SMTP. Now, they do have some decent engineers, to be fair. You just have to manipulate your way through to them...they're in really short supply on the internet end of things. Andy --- Andy Dills Xecunet, Inc. www.xecu.net 301-682-9972 ---
Re: Verizon mail troubles
Andy Dills wrote: Verizon? Colo? ISP? Probably should have expressed that more clearly. Not colo'ing at Verizon, but an Internet colocation facility that also provides it's customers with T1 and Frame Relay connectivity to the Internet. But they've never had a sonet outage once in our entire time of doing business with them. So they do employ competent people. Plenty of them. But they aren't concerned with IP or SMTP. This is in NJ, also native ex-Bell Atlantic territory. And I agree they have competent people... But I would dispute Plenty of them. In fact, I think this is where I saw the biggest problem: getting a response from a Verizon tech in a reasonable time when dealing with an outage. Most of the outages were last mile type outages, but we did have them mess up some frame relay connections out of the blue with a broken switch configuration. And if it should be a circuit from NJ to PA via their special conduit between the LATAs, it became a finger-pointing nightmare, since the NJ group would say it's the PA group, who'd disagree, and then there's the group responsible for the conduit, which is a separate group from either of them. And to be fair, this colo facility wasn't that large, buying T3's worth of T1's at a time, whereas the place I was at before had around 6-10K data and voice circuits worldwide that they managed, and the major IXCs had on-site personnel. But even without the on-site folks involved, dealing with the IXCs was a much better experience, more polished, with good SLAs and escalation paths. Sorry, didn't mean to hijack a search for a Verizon Internet admin. :-) We now return you to your mail/worm discussion, already in progress. Bob
Re: Verizon mail troubles
:But they've never had a sonet outage once in our entire time of doing :business with them. So they do employ competent people. Plenty of them. :But they aren't concerned with IP or SMTP. Absolutely. Without delving into regulatory details, prior to the initiation of VADI (possibly the most egregious misnomer in history) and again now since VADI has been decomissioned, we're quite happy with their competence at layers 1 2. There's no question that there's a certain amount of social engineering involved in contacting (or being allowed to contact) competent folk. It's advisable to be sure that any staff who will be contacting them are fully versed in any services they will be discussing. The clueful staff at VZ are much more receptive and accessible when they know in advance that they can expect to pick up a likewise-clued individual. cheers, brian
