Re: clec vs ilec, how do you know who's lying?
David, It depends a little on what sort of "continuous blame" the CLEC is pointing at the ILEC... If the statement is that the ILEC fails to show up multiple times, then cancel with the CLEC and order elsewhere. As someone else pointed out, CLEC's are customers of the ILEC wholesale teams, and while a missed delivery date happens all the time, multiple missed dates on one order means that the CLEC isn't managing the process and escalating as needed. If the reason is due to a "lack of facilities" claim by the ILEC, then give the CLEC a specific date (which is about 15 days out) to achieve activation. The CLEC should have the ability to prioritize their LEC orders to get this in on time, or even to order expensive retail service, watch it get installed fast despite the supposed facility shortage, and then convert it to special access after the fact. CLEC's remain a great bargain but recognize that they're operating in a regulatory environment that has turned hostile. Long-term, CLEC's may not be able to provide any delivery certainty to customers not on their direct fiber plants... /John At 6:29 PM -0400 7/18/05, David Hubbard wrote: >Hello everyone, not sure if this is off topic or not >since it is will be operational in nature if I can ever >get the service set up. :-) I'm having the pleasure, or >lack thereof, of ordering some data connectivity via a >very large clec which requires the ilec to provide the >local loops. Well we're about two months past the >estimated install completion and all I get from the clec >is continuous blame pointed at the ilec who has now >missed three install dates and in turn has wasted staff >time sitting there from 8 to 5 each of the days; assuming >they were really scheduled in the first place. I know the >two types of entities don't particularly like each other >but at this point how do I tell who's lying to me? I >have supposed work order numbers for the ilec but I don't >have any direct contact with them to see if they are >real numbers and if the disposition of the previous >work orders are what the clec has told me or if they are >messing things up themselves and trying to cover it up. > >Thanks, > >David
RE: clec vs ilec, how do you know who's lying?
Jason "Feren" Olsen: > So go to the website for the ILEC and find the conect information. As an example, SBC plasters > information for the different teams all over their pages. If you identify that you're with your employer > when you call in and summarize the problem, you'll get transferred to somebody who can answer your > question on the ILEC work orders. Hell, they'll probably leap at the chance to "help" you in order to > try and convince you to move away from the CLEC. This may or may not work the way you'd think. As far as the ILEC is/should be concerned, their customer is the CLEC since that's where the work order came from. If you contact the ILEC and just happen to get that person who doesn't care, you'd be in luck. Otherwise, they'll likely say that there's nothing they can do, and that you must escallate through the CLEC...which quite frankly is exactly what you should be doing. If it's taken this long for them to not bring up your service, you should be holding your account rep by his/her ears and screaming through a bull-horn, mercilessly. Push on the sales side and make them do the leg-work. Demand to speak with a manager, and if you don't start getting satisfactory answers within 24 hours, go to the manager's manager, and continue up to VP level if necessary. With enough pressure from the top, these folks will suck it up and get it done, despite any animosity between them. Best of luck! ~ Rob Reeves IP Network Engineer Arbinet-thexchange, Inc. 703-456-4172 [EMAIL PROTECTED] ~
RE: clec vs ilec, how do you know who's lying?
David Hubbard: > how do I tell who's lying to me? If their lips are moving, they're probably lying. > I have supposed work order numbers for > the ilec but I don't have any direct contact So go to the website for the ILEC and find the conect information. As an example, SBC plasters information for the different teams all over their pages. If you identify that you're with your employer when you call in and summarize the problem, you'll get transferred to somebody who can answer your question on the ILEC work orders. Hell, they'll probably leap at the chance to "help" you in order to try and convince you to move away from the CLEC. -Fer Jason "Feren" Olsen DeVry, Inc. Senior Network Engineer One Tower Lane Em: [EMAIL PROTECTED] Oakbrook Terrace, IL 60181-4624 Ph: 630.645.1607 Fx: 630.382.2929
RE: clec vs ilec, how do you know who's lying?
> Hello everyone, not sure if this is off topic or not > since it is will be operational in nature if I can ever > get the service set up. :-) I'm having the pleasure, or > lack thereof, of ordering some data connectivity via a > very large clec which requires the ilec to provide the > local loops. Well we're about two months past the > estimated install completion and all I get from the clec > is continuous blame pointed at the ilec who has now > missed three install dates and in turn has wasted staff > time sitting there from 8 to 5 each of the days; assuming > they were really scheduled in the first place. I know the > two types of entities don't particularly like each other > but at this point how do I tell who's lying to me? I > have supposed work order numbers for the ilec but I don't > have any direct contact with them to see if they are > real numbers and if the disposition of the previous > work orders are what the clec has told me or if they are > messing things up themselves and trying to cover it up. Hmm, I don't know specifically how you'd resolve that since your customer relationship is likely with the clec, but.. Every ilec has a wholesale unit (in BellSouth territory this is called BellSouth ICS - Interconnection Services) and you could probably get in touch with them directly and run the work order numbers by them and see what they say. That's the sort of thing I did when I was on the outside and blamestorming started. ;-) Best regards, Christian The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential, proprietary, and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from all computers. 163
clec vs ilec, how do you know who's lying?
Hello everyone, not sure if this is off topic or not since it is will be operational in nature if I can ever get the service set up. :-) I'm having the pleasure, or lack thereof, of ordering some data connectivity via a very large clec which requires the ilec to provide the local loops. Well we're about two months past the estimated install completion and all I get from the clec is continuous blame pointed at the ilec who has now missed three install dates and in turn has wasted staff time sitting there from 8 to 5 each of the days; assuming they were really scheduled in the first place. I know the two types of entities don't particularly like each other but at this point how do I tell who's lying to me? I have supposed work order numbers for the ilec but I don't have any direct contact with them to see if they are real numbers and if the disposition of the previous work orders are what the clec has told me or if they are messing things up themselves and trying to cover it up. Thanks, David
