RE: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
No, it was Comcast. In December, it was to get him to pay his bill. In January, it was the same and in a chat with their support, they confirmed it's my Ford number on his account, but it's a guy's account and not at Ford's world headquarters, of course. They said they'd take my number off, which they didn't do. yesterday, they called to get their equipment back and I lost it on them. I had a support chat, then this post, then they answered my live journal, then executive support called me to confirm they were removing my phone number. I only really was concerned because my medical records were stolen and sold, a few years ago, so my social, and old DL and my ford phone number, were in there. They lost what could have been a potential customer by harassing me. if I had been stealing the service, calling me would not have helped but since I wasn't, they just pissed off a uverse (and potential future) Comcast client -Original Message- From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Daniel Seagraves Sent: Wednesday, February 25, 2015 3:12 AM To: nanog@nanog.org Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote: Ah, Comcast support. Those people who keep calling my Ford Motor Company phone, to threaten to shut off service to my home, which I don't have (I have uverse). They keep saying they will take my Ford number off the account (which of course, I don't know the account number because I don't have an account) and then they call again, with the same threat. Real winners. And yes, I've been saving the chats with support. Is it actually Comcast calling or is it just a debt collector saying they are Comcast? We have been getting at about a call a day for the past 5+ years looking for a Fred Sepp that skipped out on a $300 water bill. Each time they say they won't call back, each time they sell the account to someone else. They'll probably still be looking for him in another 5 years.
Re: AOL Postmaster
Simple, one simply does not conduct business email over an AOL account. This is what I've been telling several of my customers about their contacts for a while now. /kc On Wed, Feb 25, 2015 at 05:24:12AM -0500, Rich Kulawiec said: Their own announcement: http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/ says that DMARC issues should be referred here: dmarc-h...@teamaol.com (And before anyone asks, yes, the headers on mailing list traffic have been modified precisely as that page stipulates.) Perhaps it's too much to expect that in 2015 system and network admins will actually demonstrate baseline professionalism and competence by reading and answering role account email. ---rsk -- Ken Chase - Toronto Canada
RIPE-631: IPv6 Troubleshooting for Residential ISP Helpdesks
https://www.ripe.net/ripe/docs/ripe-631 We hope anyone deploying IPv6, and consequently staffing a help desk, to find this document useful. Please feel free to borrow and adapt it for your organization's needs. I'm sharing it here on NANOG because this document is not RIPE region specific. Disclaimer: this documents the use of http://test-ipv6.com/helpdesk - which I'm perhaps a bit biased about. That said, the bulk of the body of this work is coming from the community at large. -jason
Multiple Spanning Tree Instance 0
We are planning a migration from Rapid PVST+ to Multiple Spanning Tree to better support a mixed vendor environment. My question today is about MST Instance 0. In practice do you map any VLANs there other than VLAN 1? Thanks, Graham Johnston Network Planner Westman Communications Group 204.717.2829 johnst...@westmancom.commailto:johnst...@westmancom.com P think green; don't print this email.
Re: AOL Postmaster
That was my first response as well. But that response was frowned upon by my customer service reps. On Feb 25, 2015 8:56 AM, Ken Chase m...@sizone.org wrote: Simple, one simply does not conduct business email over an AOL account. This is what I've been telling several of my customers about their contacts for a while now. /kc On Wed, Feb 25, 2015 at 05:24:12AM -0500, Rich Kulawiec said: Their own announcement: http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/ says that DMARC issues should be referred here: dmarc-h...@teamaol.com (And before anyone asks, yes, the headers on mailing list traffic have been modified precisely as that page stipulates.) Perhaps it's too much to expect that in 2015 system and network admins will actually demonstrate baseline professionalism and competence by reading and answering role account email. ---rsk -- Ken Chase - Toronto Canada
Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
I can assure you ATT and Verizon have done equally bizarre, stupid, and annoying things. Owen On Feb 25, 2015, at 05:10 , Kain, Rebecca (.) bka...@ford.com wrote: No, it was Comcast. In December, it was to get him to pay his bill. In January, it was the same and in a chat with their support, they confirmed it's my Ford number on his account, but it's a guy's account and not at Ford's world headquarters, of course. They said they'd take my number off, which they didn't do. yesterday, they called to get their equipment back and I lost it on them. I had a support chat, then this post, then they answered my live journal, then executive support called me to confirm they were removing my phone number. I only really was concerned because my medical records were stolen and sold, a few years ago, so my social, and old DL and my ford phone number, were in there. They lost what could have been a potential customer by harassing me. if I had been stealing the service, calling me would not have helped but since I wasn't, they just pissed off a uverse (and potential future) Comcast client -Original Message- From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Daniel Seagraves Sent: Wednesday, February 25, 2015 3:12 AM To: nanog@nanog.org Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote: Ah, Comcast support. Those people who keep calling my Ford Motor Company phone, to threaten to shut off service to my home, which I don't have (I have uverse). They keep saying they will take my Ford number off the account (which of course, I don't know the account number because I don't have an account) and then they call again, with the same threat. Real winners. And yes, I've been saving the chats with support. Is it actually Comcast calling or is it just a debt collector saying they are Comcast? We have been getting at about a call a day for the past 5+ years looking for a Fred Sepp that skipped out on a $300 water bill. Each time they say they won't call back, each time they sell the account to someone else. They'll probably still be looking for him in another 5 years.
Re: AOL Postmaster
You think every accountant, realtor, coffee shop etc uses their own domain? On Feb 26, 2015 3:12 AM, Bill Patterson billpatterso...@gmail.com wrote: That was my first response as well. But that response was frowned upon by my customer service reps. On Feb 25, 2015 8:56 AM, Ken Chase m...@sizone.org wrote: Simple, one simply does not conduct business email over an AOL account. This is what I've been telling several of my customers about their contacts for a while now. /kc On Wed, Feb 25, 2015 at 05:24:12AM -0500, Rich Kulawiec said: Their own announcement: http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/ says that DMARC issues should be referred here: dmarc-h...@teamaol.com (And before anyone asks, yes, the headers on mailing list traffic have been modified precisely as that page stipulates.) Perhaps it's too much to expect that in 2015 system and network admins will actually demonstrate baseline professionalism and competence by reading and answering role account email. ---rsk -- Ken Chase - Toronto Canada
Re: AOL Postmaster
they seem to use gmail and actually get their email. /kc On Thu, Feb 26, 2015 at 07:24:35AM +0530, Suresh Ramasubramanian said: You think every accountant, realtor, coffee shop etc uses their own domain? -- Ken Chase - k...@heavycomputing.ca skype:kenchase23 +1 416 897 6284 Toronto Canada Heavy Computing - Clued bandwidth, colocation and managed linux VPS @151 Front St. W.
Re: AOL Postmaster
Their own announcement: http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/ says that DMARC issues should be referred here: dmarc-h...@teamaol.com (And before anyone asks, yes, the headers on mailing list traffic have been modified precisely as that page stipulates.) Perhaps it's too much to expect that in 2015 system and network admins will actually demonstrate baseline professionalism and competence by reading and answering role account email. ---rsk
Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote: Ah, Comcast support. Those people who keep calling my Ford Motor Company phone, to threaten to shut off service to my home, which I don't have (I have uverse). They keep saying they will take my Ford number off the account (which of course, I don't know the account number because I don't have an account) and then they call again, with the same threat. Real winners. And yes, I've been saving the chats with support. Is it actually Comcast calling or is it just a debt collector saying they are Comcast? We have been getting at about a call a day for the past 5+ years looking for a Fred Sepp that skipped out on a $300 water bill. Each time they say they won’t call back, each time they sell the account to someone else. They’ll probably still be looking for him in another 5 years.
