Re: Disney+ Issues

[Nate Burke]

As much as I hate legislation, more and more municipalities are levying 
a tax on streaming services.  I wonder how the taxing bodies would feel 
if they knew that the company doesn't even know where their customers are.


On 4/29/2022 8:38 AM, Josh Luthman wrote:
>Disney+ appear to be the worst outfit at handling this kind of thing: 
They have no concept of a service provider


Aren't all of them that way?  That's been my experience. Their front 
line support often tells me to call my ISP.


On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton > wrote:


On 29/04/2022 14:22, Josh Luthman wrote:

> Did you try:
>
> Disney+: E-mail them the trouble subnet at
> techops-distribut...@disneystreaming.com
. Also,
> techops-servi...@disneystreaming.com
 will probably be
where that sends
> you. Another possible email is
disneyplusispsupp...@disneyplus.com
.
>
> https://thebrotherswisp.com/index.php/geo-and-vpn/
>

We too are having the same issue - started suddenly around 6-8
weeks ago
having worked fine for at least a year.  I have no idea what they
changed.  Based on my first hand knowledge, these E-mail addresses go
nowhere where anyone either can - or wants to - resolve issues.

Disney+ appear to be the worst outfit at handling this kind of thing:
They have no concept of a service provider wanting them to update an
entire block - they are fixing this for individual customers who call
them but we are calling them weekly, and E-mailing regularly too;
but go
around in circles where someone promises to call back having
sorted it.
This never happens.

They also appear to use some opaque geoloc service (who themselves
don't
have a "you have this wrong" button) and really don't care that
they are
making life difficult for their paying customers!

We have to keep telling new customers variations of "Yes, this is
Disney's fault, no we can't fix it" which doesn't go down very well
because "It worked fine with my previous provider, it must be your
issue".  Apart from suggesting they cancel their subscription
because of
Disney's incompetence there's not much else we can do :(


I get that you have to appease rights holders and do this idiotic
geolocation thing, because they are still obsessed with geographical
boundaries in the 21st century.  But if you are going to do this, can
you please damned well fix *your* screwups when you get it wrong in a
timely manner - or don't bother doing it at all.


Paul.

Verizon Fiber/underground Contact

[Nate Burke]

Does anyone have a contact with Verizon Fiber/underground (Formerly 
Metropolitan Fiber Systems/MCI) facilities in Illinois?  We would like 
to inquire about using a duct for ~1/2 mile in a heavily congested 
underground area.  Hoping to save a bore, the last company that tried a 
bore in this area hit lines twice in the first 4 days of work.


Nate Burke
Blast Communications

Re: Google Geo Location Issues

[Nate Burke]

Same here, YoutubeTV Geolocation problem, has one of my subnets in Tulsa 
instead of Chicago.  Ticket open for 8 months.  Every reply was that it 
was 'with engineering' and no ETA.  I just got a notice from them last 
week that they're closing the ticket and sent a survey to fill out to 
rate the support received.  I told them that the issue was still not 
resolved and never heard back from them.


On 6/30/2021 8:55 AM, Josh Luthman wrote:
Been months since I was told they'd get it fixed. To be fair they did 
say they weren't sure on how long it would take.  I feel like I've 
been forgotten about.


Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Wed, Jun 30, 2021 at 9:18 AM Mike Hammett > wrote:


I've discovered that if you *CAN* get a Google ISP account, you
can manage it all there.

If you can't, well, you're up shit creek without a paddle.



-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

Midwest-IX
http://www.midwest-ix.com


*From: *"Jason Kuehl" mailto:jason.w.ku...@gmail.com>>
*To: *"NANOG" mailto:nanog@nanog.org>>
*Sent: *Tuesday, June 29, 2021 6:25:06 PM
*Subject: *Google Geo Location Issues

I'm looking for a contact, email, number, smoke signals for
someone at Google I can talk to on geolocation issue. For some
reason Google has labeled our IP ranges as Belarus when we're
located in the states. If anyone can point me at any contact I
would be really happy..

.

-- 
Sincerely,


Jason W Kuehl
Cell 920-419-8983
jason.w.ku...@gmail.com 

Re: How to Fix IP GEO for google/youtube tv

[Nate Burke]

If you find out, let me know the secret sauce.  I've had a ticket open 
with YoutubeTV for 7 months and they can't get the GeoIP fixed for one 
of my /21's that I've had for 20 years.  Every reply on my ticket from 
Google is that the YoutubeTV service has major GeoIP issues, and they 
don't know how to fix them.  It's been escalated to engineering for the 
last 7 months with no ETA on a fix.  That is the only service for me 
that is having a location problem.



On 3/7/2021 7:19 PM, t...@nwohiobb.com wrote:
Can anybody tell me how to fix my IP block for google websites and 
youtube/tv because I am getting customers saying they are out of the 
country and I tried to apply for the google isp portal and I have not 
gotten anything back on this.


Thanks Tim

Youtube TV Location error. Google Confirms issue but can't fix.

[Nate Burke]

Anyone here from the Youtube TV side of Google?   I've had a ticket open 
for 2 months on one of my /24 subnets getting the wrong City location.  
Every ticket reply from Google confirms that they see the incorrect 
location, They reference that it is part of a larger geo-location 
problem with YoutubeTV, and it's been sent to engineering.  For 2 months 
Engineering has been 'working on a fix' with no ETA.


Anyone know what this massive geo-location issue is that they reference, 
and when it will be fixed?  Other subnets are locating correction, just 
this one /24, that's part of a larger block I've had for 20 years.


Nate Burke
Blast Communications

Re: Protecting 1Gb Ethernet From Lightning Strikes

[Nate Burke]

You will want to check out these.

https://mccowntech.wptstaging.space/product-category/surge-protectors/rack-mount-surge-protectors/

They are made to fit into the 1U APC Chassis PRM24.

We rely on them heavily in the WISP Market.  I've had equipment on a 
tower that was physically destroyed by lightening, and the Router Port 
on the other side of these arrestors was just fine.


On 8/13/2019 1:51 PM, Rob Pickering wrote:
On Tue, 13 Aug 2019 at 19:23, Javier J > wrote:


I'm working with a client site that has been hit twice, very close
by lightening.

I did lots of electrical work/upgrades/grounding but now I want to
focus on protecting Ethernet connections between core
switching/other devices that can't be migrated to fiber optic.

I was looking for surge protection devices for Ethernet but have
never shopped for anything like this before. Was wondering if
anyone has deployed a solution?
They don't have a large presence on site (I have been moving all
of their core stuff to AWS) but they still have core networking /
connectivity and PoE cameras / APs around the property.
Since migrating their onsite servers/infra to the cloud, now their
connectivity is even more important.


The correct answer is use fiber.

If you really, really can't then APC make a single port transient 
arrestor p/n PNET1GB.


I've used these in the past for a PoE phone in a wooden gatehouse hut 
right on the 100M max length with no power for active kit and they 
seem to work fine. I'm using one at the moment for a PoE access point 
in my garden shed. Not sure I would bring an inter building link in 
copper onto an expensive core switch though.


Don't know of anything in higher density than "one port".

--
Rob Pickering, r...@pickering.org 

Comcast Bussiness Class and GRE Tunnels

[Nate Burke]

Hello, I'm hoping that someone here might have run into a similar issue 
and might be able to offer me some pointers.


I have a customer that I am providing redundant paths to, one link over 
a microwave connection, and a backup link over a Comcast Business Class 
Connection.  Everything on the Microwave link is working fine.  On the 
Comcast Connection, I have a Static IP from Comcast, and I want to setup 
a vendor specific GRE tunnel (Mikrotik EoIP) from my NOC to the Comcast 
Static IP Address.  It looks like the SPI Firewall inside the SMC 
Gateway required by comcast is blocking the GRE packets, I'm basing this 
on the fact that when I power cycle the modem, I get 1 ICMP Packet 
through the GRE Tunnel while the modem is booting up, then it stops 
again.  I have gotten to Tier2 support who swears that all Firewalls on 
the SMC Gateway are disabled.


As a workaround, I was able to establish a PPTP tunnel to my NOC, 
however it seems like the tunnel will only run for a few hours, then 
becomes slow to the point of being unusable.  In my mind this would be 
no different than setting up a permanent VPN back to a corporate office, 
which I would think happens all the time, so I'm not sure why I'm 
running into issues with it.


Anyone with Insights or comments would be appreciated.

Thanks,
Nate Burke

Re: Comcast Bussiness Class and GRE Tunnels

[Nate Burke]

Thanks for all the replies, I have all the firewalls disabled on the SMC 
Modem, with my Static IP set on the Mikrotik.  The PPTP Tunnel came up 
and ran just fine when I configured it, it was working great when I left 
the office last night, but this morning It was running very slow.  I 
just setup an IPIP tunnel, and did my EOIP tunnel over that, and it came 
right up, we'll see if it's still working in a few hours.


Nate


On 7/26/2011 10:45 AM, Jon Bane wrote:

On Tue, Jul 26, 2011 at 11:38 AM, PCpaul4...@gmail.com  wrote:


I have GRE tunnels and l2tp tunnels over those comcast boxes.  l2tp is less
hassle because it handles NAT, but you can do GRE instead -- just make sure
you assign yourself a public static IP.

First, go into the gateway and make sure all firewalls are disabled (it has
a web GUI).

Second, if it's the comcast SMC 4 port gateway thing I think it is, the
device is somewhat retarded.  You plug into the switch and pull DHCP, and
you get a natted address and it routes.

You can plug into the same switch and set a static IP on your device
(internet public IP), and it will work without NAT, assuming your account
has a static IP.

Set said static IP on your microtik box and it should pass end-to-end
without drops.



Was working on the same reply as Paul.  You assign your static to your
Mircotik box and check the box in the WebGUI (default is http://10.1.10.1)
to Disable Firewall for True Static IP Subnet Only on the firewall tab.

-Jon