Akamai infrastructure tech

2012-07-13 Thread Robert Glover 
If someone with Akamai is watching, can you please have someone from
infrastructure contact me?  We host an Akamai server, a drive started
taking errors, Akamai shipped us a new drive, but did not tell us which
of the eight drives in the server needs to be replaced.

Normal contact channels have resulted in voicemail or no clue :(

Thanks,
-Robert

RE: Akamai infrastructure tech

2012-07-13 Thread Paul Stewart 
That's unusual... we've gone through hard drive replacements many times and
always gotten a detailed email from them before the hard drive arrived

Paul


-Original Message-
From: Robert Glover [mailto:robe...@garlic.com] 
Sent: July-13-12 2:32 PM
To: nanog@nanog.org
Subject: Akamai infrastructure tech

If someone with Akamai is watching, can you please have someone from
infrastructure contact me?  We host an Akamai server, a drive started taking
errors, Akamai shipped us a new drive, but did not tell us which of the
eight drives in the server needs to be replaced.

Normal contact channels have resulted in voicemail or no clue :(

Thanks,
-Robert

Re: Akamai infrastructure tech

2012-07-13 Thread Robert Glover 
Thanks to everyone who responded; we've got this completely taken care of!

On 07/13/2012 11:32 AM, Robert Glover wrote:
 If someone with Akamai is watching, can you please have someone from
 infrastructure contact me?  We host an Akamai server, a drive started
 taking errors, Akamai shipped us a new drive, but did not tell us which
 of the eight drives in the server needs to be replaced.
 
 Normal contact channels have resulted in voicemail or no clue :(
 
 Thanks,
 -Robert