RE: Brighthouse Outage in Tampa, FL

2011-09-08 Thread Dylan Bouterse
Brighthouse in Orlando was not affected as far as I could tell, but I did hear 
of customers in Lakeland that were down. Pretty widespread outage.

Dylan

-Original Message-
From: Justin Wilson [mailto:li...@mtin.net] 
Sent: Wednesday, September 07, 2011 11:10 PM
To: nanog@nanog.org
Subject: Re: Brighthouse Outage in Tampa, FL

It affected outside Tampa even.  Even went as far south as Bradenton so I am 
guessing it was systemwide. For awhile their call center was so overloaded you 
received a fast busy when you called.

Justin

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-Original Message-
From: Eric C. Miller e...@ericheather.com
Date: Wed, 7 Sep 2011 23:45:09 +
To: nanog@nanog.org nanog@nanog.org
Subject: Brighthouse Outage in Tampa, FL

Does anyone know what the software bug that hit Brighthouse in Tampa?

Eric Miller







RE: Brighthouse Outage in Tampa, FL

2011-09-08 Thread david raistrick

On Thu, 8 Sep 2011, Dylan Bouterse wrote:


Brighthouse in Orlando was not affected as far as I could tell, but I did hear 
of customers in Lakeland that were down. Pretty widespread outage.


Internally at brighthouse, Tampa (southwest florida) and Orlando (central 
florida) are pretty heavily detached from each other.  There's now some 
call center, management, and engineering overlap but that only happened 
over the last few years.  network and video delivery systems are still 
significantly divergent...  (which is usually a good thing, since it means 
that when tampa breaks, orlando survives. ;)





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david raistrickhttp://www.netmeister.org/news/learn2quote.html
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Brighthouse Outage in Tampa, FL

2011-09-07 Thread Eric C. Miller
Does anyone know what the software bug that hit Brighthouse in Tampa?

Eric Miller



Re: Brighthouse Outage in Tampa, FL

2011-09-07 Thread Justin Wilson
It affected outside Tampa even.  Even went as far south as Bradenton so I
am guessing it was systemwide. For awhile their call center was so
overloaded you received a fast busy when you called.

Justin

--
Justin Wilson j...@mtin.net
Aol  Yahoo IM: j2sw
http://www.mtin.net/blog ­ xISP News
http://www.twitter.com/j2sw ­ Follow me on Twitter




-Original Message-
From: Eric C. Miller e...@ericheather.com
Date: Wed, 7 Sep 2011 23:45:09 +
To: nanog@nanog.org nanog@nanog.org
Subject: Brighthouse Outage in Tampa, FL

Does anyone know what the software bug that hit Brighthouse in Tampa?

Eric Miller