Looking for someone at ipligence and/or Washington Gas
I'm recently become a customer of Washington Gas but their website won't let me see anything claiming I'm in the Netherlands and so they are blocking me. I'm not sure how the geolocation data got screwed up, as far as I can tell this IP block has never been there and every geolocation provider except for ipligence shows it in pretty much the right spot near Washington DC. Phone call to Washington Gas says email their support, their support has an auto reply saying they will get back to me but never does, I've just send the 3rd email there, the first two being the 17th and 23rd of February, so the 24-48 hours their autoresponder claims is clearly a joke. I've also submitted a contact to ipligence as they seem to be the geolocation provider in use as they are the only one with the bad geolocation data and it matches what Washington Gas claims, but no response there either and their site still shows the bad data more than a month later. I've added the one person I could find at Washington Gas via searching around to the second and third requests but it seems no one is even looking at their email and they will not help via the phone saying it's a different department and to email, at this point I'm not sure what to do other than reach out here to hopefully find someone with a clue, try publicly calling out on twitter, and possibly file a complaint with the regulators as that seems the only way they might bother to even reply. If anyone at either company is here please contact me or if anyone has a contact at either company I can try please let me know. Thanks, Glenn
Re: IPligence?
If anyone does have or obtains a contact I would appreciate a copy it too. I have a similar issue and I concur that they do not respond to emails. Regards, Matt > On 28 Oct 2015, at 16:58, Dennis Burgess wrote: > > Anyone have a contact for Ipligence, looks like a company out of Spain that > does geoip database work. They have some issues with their database, and > can't find a way to get in contact with them. They don't answer their > support e-mails. > > Thanks, > > [DennisBurgessSignature] > www.linktechs.net<http://www.linktechs.net/> - 314-735-0270 x103 - > dmburg...@linktechs.net<mailto:dmburg...@linktechs.net> > Matt Mather Border Network & Transit Design Technical Lead T: 0333 240 3348 M: 07848 026 072 E: matt.mat...@gamma.co.uk W: www.gamma.co.uk This is an email from Gamma Telecom Ltd, trading as “Gamma”. The contents of this email are confidential to the ordinary user of the email address to which it was addressed. This email is not intended to create any legal relationship. No one else may place any reliance upon it, or copy or forward all or any of it in any form (unless otherwise notified). If you receive this email in error, please accept our apologies, we would be obliged if you would telephone our postmaster on +44 (0) 808 178 9652 or email postmas...@gamma.co.uk Gamma Telecom Limited, a company incorporated in England and Wales, with limited liability, with registered number 04340834, and whose registered office is at 5 Fleet Place London EC4M 7RD and whose principal place of business is at Kings House, Kings Road West, Newbury, Berkshire, RG14 5BY.
IPligence?
Anyone have a contact for Ipligence, looks like a company out of Spain that does geoip database work. They have some issues with their database, and can't find a way to get in contact with them. They don't answer their support e-mails. Thanks, [DennisBurgessSignature] www.linktechs.net<http://www.linktechs.net/> - 314-735-0270 x103 - dmburg...@linktechs.net<mailto:dmburg...@linktechs.net>
IPligence contact?
if anyone has a live-person contact at geolocation provider IPligence (http://www.ipligence.com/) and can hit me up off-list, I would appreciate it. Thanks, Wesley George Time Warner Cable Anything below this line has been added by my company’s mail server, I have no control over it. --- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.
