Re: Question on BlackBox or Commworks

[Brandon Svec]

For national (U.S.), on site techs I can recommend
http://www.servicecommunications.com we subcontract for them on the regular
and they run a tight ship and have many large national accounts.  I would
not get hung up on choosing someone with their own employees vs.
contracting or hybrid, but more on choosing a company with experience
managing projects like yours and a good project management team to run the
show.

It all depends on the nature of your project, of course. There are "self
service" tools like Field Nation and Work Market that you can find all your
own techs and they handle 1099 and insurance, etc. for you.
*Brandon Svec*

*15106862204 <15106862204> voice | sms**teamonesolutions.com
*


On Wed, Jul 29, 2020 at 10:06 AM Joseph Jenkins 
wrote:

> Do you know or have experience with either company? Do they have their own
> techs are they just bidding out for local techs in the area? I have work
> that needs to be done all across the US and just trying to look for some
> options.
>

RE: Question on BlackBox or Commworks

[Marshall, Quincy]

I back Mike’s comments, they support some of our on-prem hardware/software. To 
my knowledge their senior techs/engineers work remote. For on-site they do not 
farm services to 3rd parties but to the local BB office. This means the field 
tech may be trained in the solution but may not be an expert. (I’m certain 
there is some logic to the assignment, if the expert should come from the 2nd 
closest location.) There are going to be those who understand it and those who 
can just follow the script.

We’ve not needed to dispatch local. Our engineer contact have been excellent so 
far.
LQ Marshall | Sr. Network Engineer

From: NANOG  On Behalf Of 
Mike Bolitho
Sent: Wednesday, July 29, 2020 1:33 PM
To: Joseph Jenkins 
Cc: NANOG 
Subject: Re: Question on BlackBox or Commworks

We currently use BlackBox and they use their own techs where I'm at (Phoenix). 
We also used them extensively when I worked for Level 3 several years ago. As 
with anything, your experience with them will vary largely by location and can 
even vary within a market. I have dealt with some awesome BlackBox techs. And I 
have dealt with some really bad BlackBox techs. The guys I work with on a 
regular basis in Phoenix are great.

- Mike Bolitho


On Wed, Jul 29, 2020 at 10:05 AM Joseph Jenkins 
mailto:j...@breathe-underwater.com>> wrote:
Do you know or have experience with either company? Do they have their own 
techs are they just bidding out for local techs in the area? I have work that 
needs to be done all across the US and just trying to look for some options.
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Re: Question on BlackBox or Commworks

[Mike Bolitho]

We currently use BlackBox and they use their own techs where I'm at
(Phoenix). We also used them extensively when I worked for Level 3 several
years ago. As with anything, your experience with them will vary largely by
location and can even vary within a market. I have dealt with some awesome
BlackBox techs. And I have dealt with some really bad BlackBox techs. The
guys I work with on a regular basis in Phoenix are great.

- Mike Bolitho


On Wed, Jul 29, 2020 at 10:05 AM Joseph Jenkins 
wrote:

> Do you know or have experience with either company? Do they have their own
> techs are they just bidding out for local techs in the area? I have work
> that needs to be done all across the US and just trying to look for some
> options.
>