contact with mail support for domain cisco.com

2016-04-28 Thread Piotr

Hi,

There is a problem with sending emails from employees in @cisco.com 
domain to some certain domain. Emails in opposite direction pass without 
problem. No errors, warnings or any other logs at cisco's employees 
desktop.. We checked popular rbls, spamhauses, senderbase etc. Other 
domains on the same MX cluster receive emails from @cisco.com..


I try to get help in many ways ( cisco tac, a few  account managers, 
channel partners) but without success..


Big thanks for contact via email:   peter.handke.1966 at gmail.com
or any other advice

best regards,
Peter


Re: contact with mail support for domain cisco.com

2016-04-28 Thread Hugo Slabbert

On Thu 2016-Apr-28 09:48:09 +0200, Piotr  wrote:

Hi,

There is a problem with sending emails from employees in @cisco.com 
domain to some certain domain. Emails in opposite direction pass 
without problem. No errors, warnings or any other logs at cisco's 
employees desktop.. We checked popular rbls, spamhauses, senderbase 
etc. Other domains on the same MX cluster receive emails from 
@cisco.com..


I try to get help in many ways ( cisco tac, a few  account managers, 
channel partners) but without success..


Big thanks for contact via email:   peter.handke.1966 at gmail.com
or any other advice


You've given us damn near zero information to go on.  Are you with Cisco?  
Or managing some of these "certain domains" to which cisco.com addresses 
cannot send?  It sounds like the latter and that seems more plausible as 
I'd be pretty surprised to find a cisco.com postmaster sending a vague 
request like this to nanog.  I don't really get how TAC would be involved; 
have you tried postmas...@cisco.com?  Assuming that you *are* the receiving 
side, what logs do you have on this?  What are the names of these "certain 
domains"?  Are they all under the same administrative control / same MXs 
(I'm assuming yes)?


This also seems like something for mailop[1] rather than nanog.  Fair 
warning; they're using Let's Encrypt and are having trouble with the 
rollover, so the cert's expired again.



best regards,
Peter


--
Hugo Slabbert   | email, xmpp/jabber: h...@slabnet.com
pgp key: B178313E   | also on Signal

[1] https://chilli.nosignal.org/mailman/listinfo/mailop


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