On 14 Oct 2000, at 9:51, Romanator wrote:
> Hi Larry,
>
> When I registered, I had a response within 48 hours. That's not bad
> considering the hundreds of emails they must receive from around the
> world. I don't know if any one out there has ever worked in a technical
> support environment. I'm sure after a few days work, you'd give 'em a
> little break.
>
>
I work in such an enviroment and our goal is answer all
calls within 5 minutes... granted, sometimes in a peak
period that stretches out a lot, but most of our customers
spend more time in the voicemail menus than waiting for
an answer!
(and we serve all of North America for tens of thousands of
systems...)
Damn we're good! (straining shoulder to pat self on back)
Customer Technical Support Person
