RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
Thanks ! From: David Lum [mailto:david@nwea.org] Sent: Tuesday, August 07, 2012 4:50 PM To: NT System Admin Issues Subject: RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? Sysaid works if it's a small shop. Dave From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, August 07, 2012 12:54 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? thanks On Tue, Aug 7, 2012 at 3:47 PM, Shawn Everett sh...@tandac.com wrote: We use Request Tracker with great success. Shawn I know in the past that help desk software has been discussed. I have a friend in the state university system here that is looking for a help desk system for an online learning project they're about to launch. The launch is small, about 20 students but will grow by January to a full offering. She's seen a proposal by zendesk.com http://zendesk.com/ , but wondering if any of you knew of an Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? They'll have both Mac and Windows clients, and the FAQ/Knowledgebase should be able to grow with general info, not just on the online learning Moodle tool, and possibly link to publisher's own KB too ( Apple, Microsoft, etc) Since there is a wonderful breadth of experience here, I wondered if anyone could share their insight on what worked very well for them, or what to run away from without looking back, versus just a google search on products spec. Thanks ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
Doesn't look to be Open Source/Free tho' L From: David Lum [mailto:david@nwea.org] Sent: Tuesday, August 07, 2012 4:50 PM To: NT System Admin Issues Subject: RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? Sysaid works if it's a small shop. Dave From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, August 07, 2012 12:54 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? thanks On Tue, Aug 7, 2012 at 3:47 PM, Shawn Everett sh...@tandac.com wrote: We use Request Tracker with great success. Shawn I know in the past that help desk software has been discussed. I have a friend in the state university system here that is looking for a help desk system for an online learning project they're about to launch. The launch is small, about 20 students but will grow by January to a full offering. She's seen a proposal by zendesk.com http://zendesk.com/ , but wondering if any of you knew of an Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? They'll have both Mac and Windows clients, and the FAQ/Knowledgebase should be able to grow with general info, not just on the online learning Moodle tool, and possibly link to publisher's own KB too ( Apple, Microsoft, etc) Since there is a wonderful breadth of experience here, I wondered if anyone could share their insight on what worked very well for them, or what to run away from without looking back, versus just a google search on products spec. Thanks ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
They have a free version http://www.sysaid.com/free-help-desk-software.htm On Wed, Aug 8, 2012 at 11:31 AM, Erik Goldoff egold...@gmail.com wrote: Doesn’t look to be Open Source/Free tho’ L ** ** *From:* David Lum [mailto:david@nwea.org] *Sent:* Tuesday, August 07, 2012 4:50 PM *To:* NT System Admin Issues *Subject:* RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? ** ** Sysaid works if it’s a small shop. ** ** Dave ** ** *From:* Erik Goldoff [mailto:egold...@gmail.com] *Sent:* Tuesday, August 07, 2012 12:54 PM *To:* NT System Admin Issues *Subject:* Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? ** ** thanks On Tue, Aug 7, 2012 at 3:47 PM, Shawn Everett sh...@tandac.com wrote:*** * We use Request Tracker with great success. Shawn I know in the past that help desk software has been discussed. I have a friend in the state university system here that is looking for a help desk system for an online learning project they're about to launch. The launch is small, about 20 students but will grow by January to a full offering. She's seen a proposal by zendesk.com, but wondering if any of you knew of an Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? They'll have both Mac and Windows clients, and the FAQ/Knowledgebase should be able to grow with general info, not just on the online learning Moodle tool, and possibly link to publisher's own KB too ( Apple, Microsoft, etc) Since there is a wonderful breadth of experience here, I wondered if anyone could share their insight on what worked very well for them, or what to run away from without looking back, versus just a google search on products spec. Thanks ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ** ** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Thin Client Recommendations
Most modern thin clients should do both fine. The new HP devices are quite cool, supporting up to four monitors natively. ---Blackberried -Original Message- From: Robert Jackson r...@walkermartyn.co.uk Date: Wed, 8 Aug 2012 12:04:01 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Reply-To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.comSubject: Thin Client Recommendations We are looking at the possibility of having a Virtualised environment (although like anything else at the moment cost is an overriding issue). As part of a move away from the traditional client/server model, we have a Terminal Server Farm (currently 2 Windows 2008 R2 servers) configured identically with a Session Broker (again Windows 2008 R2 VM) Server to direct users to an appropriate server for the login process. Some of our older PC's have now started to exhibit signs of failing. So rather than replacing like for like, we were wondering if we could replace the PC's with a form of Thin Client. I must stress that we do not have a full blown Virtualised Infrastructure in place - although my hope is to eventually go down that route. Therefore are there any recommendations for a Thin Client that would allow users to connect to our current Terminal Services Farm as well as being able to be used in a full blown VDI scenario if we decide to go down that route? Regards, Rab. == Robert Jackson Phone: +44 (0) 141 332 7999 IT ManagerFax: +44 (0) 141 331 2820 Walker Martyn Ltd 1 Park Circus PlaceEmail: r...@walkermartyn.co.uk mailto:r...@walkermartyn.co.uk Glasgow G3 6AH, Scotland Web: http://www.walkermartyn.co.uk http://www.walkermartyn.co.uk/ == The information in this internet E-mail is confidential and is intended solely for the addressee. Access, copying or re-use of information in it by anyone else is unauthorised. Any views or opinions presented are solely those of the author and do not necessarily represent those of Walker Martyn Ltd or any of its affiliates. If you are not the intended recipient please contact administra...@walkermartyn.co.uk Walker Martyn Ltd, company number SC197533. Company is registered in Scotland and has its registered office at 1 Park Circus Place, Glasgow G3 6AH, UK. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
thanks, I think they omit the KB feature from the free version, but I will dig more to find out for sure. On Wed, Aug 8, 2012 at 6:16 AM, Rene de Haas rene.deh...@gmail.com wrote: They have a free version http://www.sysaid.com/free-help-desk-software.htm On Wed, Aug 8, 2012 at 11:31 AM, Erik Goldoff egold...@gmail.com wrote: Doesn’t look to be Open Source/Free tho’ L ** ** *From:* David Lum [mailto:david@nwea.org] *Sent:* Tuesday, August 07, 2012 4:50 PM *To:* NT System Admin Issues *Subject:* RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? ** ** Sysaid works if it’s a small shop. ** ** Dave ** ** *From:* Erik Goldoff [mailto:egold...@gmail.com] *Sent:* Tuesday, August 07, 2012 12:54 PM *To:* NT System Admin Issues *Subject:* Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? ** ** thanks On Tue, Aug 7, 2012 at 3:47 PM, Shawn Everett sh...@tandac.com wrote:** ** We use Request Tracker with great success. Shawn I know in the past that help desk software has been discussed. I have a friend in the state university system here that is looking for a help desk system for an online learning project they're about to launch. The launch is small, about 20 students but will grow by January to a full offering. She's seen a proposal by zendesk.com, but wondering if any of you knew of an Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? They'll have both Mac and Windows clients, and the FAQ/Knowledgebase should be able to grow with general info, not just on the online learning Moodle tool, and possibly link to publisher's own KB too ( Apple, Microsoft, etc) Since there is a wonderful breadth of experience here, I wondered if anyone could share their insight on what worked very well for them, or what to run away from without looking back, versus just a google search on products spec. Thanks ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ** ** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Weird issue
Am not sure.I'll have to ask. I take it you referring to the external site in question? What's strange is that a laptop connected to the same router (wireless) is fine.. I'm going to re-boot the server see if that makes any difference From: Rod Trent [mailto:rodtr...@myitforum.com] Sent: 08 August 2012 13:56 To: NT System Admin Issues Subject: RE: Weird issue Did they update or install any plugins or even the WP version recently? From: David Lloyd [mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 8:29 AM To: NT System Admin Issues Subject: Weird issue Hi Guys, Got a call today to say that one particular website won't load from a user. Was working fine yesterday. It's their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can't get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Thin Client Recommendations
+1 HP T610 models. On Wed, Aug 8, 2012 at 7:10 AM, Rankin, James R kz2...@googlemail.comwrote: Most modern thin clients should do both fine. The new HP devices are quite cool, supporting up to four monitors natively. ---Blackberried -- *From: * Robert Jackson r...@walkermartyn.co.uk *Date: *Wed, 8 Aug 2012 12:04:01 +0100 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *ReplyTo: * NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject: *Thin Client Recommendations We are looking at the possibility of having a Virtualised environment (although like anything else at the moment cost is an overriding issue). As part of a move away from the traditional client/server model, we have a Terminal Server Farm (currently 2 Windows 2008 R2 servers) configured identically with a Session Broker (again Windows 2008 R2 VM) Server to direct users to an appropriate server for the login process. ** ** Some of our older PC’s have now started to exhibit signs of failing. So rather than replacing like for like, we were wondering if we could replace the PC’s with a form of Thin Client. I must stress that we do not have a full blown Virtualised Infrastructure in place – although my hope is to eventually go down that route. Therefore are there any recommendations for a Thin Client that would allow users to connect to our current Terminal Services Farm as well as being able to be used in a full blown VDI scenario if we decide to go down that route? ** ** ** ** ** ** ** ** Regards, Rab. == Robert Jackson Phone: +44 (0) 141 332 7999 IT ManagerFax: +44 (0) 141 331 2820 Walker Martyn Ltd 1 Park Circus PlaceEmail: r...@walkermartyn.co.uk Glasgow G3 6AH, Scotland Web: http://www.walkermartyn.co.uk == ** ** The information in this internet E-mail is confidential and is intended solely for the addressee. Access, copying or re-use of information in it by anyone else is unauthorised. Any views or opinions presented are solely those of the author and do not necessarily represent those of Walker Martyn Ltd or any of its affiliates. If you are not the intended recipient please contact administra...@walkermartyn.co.uk. Walker Martyn Ltd, company number SC197533. Company is registered in Scotland and has its registered office at 1 Park Circus Place, Glasgow G3 6AH, UK. #13905ef7f5d10846_ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Weird issue
server re-boot didn't fix it either. How strange. From: David Lloyd [mailto:da...@future-support.com] Sent: 08 August 2012 14:31 To: NT System Admin Issues Subject: RE: Weird issue Am not sure.I'll have to ask. I take it you referring to the external site in question? What's strange is that a laptop connected to the same router (wireless) is fine.. I'm going to re-boot the server see if that makes any difference From: Rod Trent [mailto:rodtr...@myitforum.com] Sent: 08 August 2012 13:56 To: NT System Admin Issues Subject: RE: Weird issue Did they update or install any plugins or even the WP version recently? From: David Lloyd [mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 8:29 AM To: NT System Admin Issues Subject: Weird issue Hi Guys, Got a call today to say that one particular website won't load from a user. Was working fine yesterday. It's their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can't get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Thin Client Recommendations
Wyse C10LE Christopher Bodnar Enterprise Achitect I, Corporate Office of Technology:Enterprise Architecture and Engineering Services Tel 610-807-6459 3900 Burgess Place, Bethlehem, PA 18017 christopher_bod...@glic.com The Guardian Life Insurance Company of America www.guardianlife.com From: Harry Singh hbo...@gmail.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Date: 08/08/2012 10:03 AM Subject:Re: Thin Client Recommendations +1 HP T610 models. On Wed, Aug 8, 2012 at 7:10 AM, Rankin, James R kz2...@googlemail.com wrote: Most modern thin clients should do both fine. The new HP devices are quite cool, supporting up to four monitors natively. ---Blackberried From: Robert Jackson r...@walkermartyn.co.uk Date: Wed, 8 Aug 2012 12:04:01 +0100 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com ReplyTo: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Subject: Thin Client Recommendations We are looking at the possibility of having a Virtualised environment (although like anything else at the moment cost is an overriding issue). As part of a move away from the traditional client/server model, we have a Terminal Server Farm (currently 2 Windows 2008 R2 servers) configured identically with a Session Broker (again Windows 2008 R2 VM) Server to direct users to an appropriate server for the login process. Some of our older PC’s have now started to exhibit signs of failing. So rather than replacing like for like, we were wondering if we could replace the PC’s with a form of Thin Client. I must stress that we do not have a full blown Virtualised Infrastructure in place – although my hope is to eventually go down that route. Therefore are there any recommendations for a Thin Client that would allow users to connect to our current Terminal Services Farm as well as being able to be used in a full blown VDI scenario if we decide to go down that route? Regards, Rab. == Robert Jackson Phone: +44 (0) 141 332 7999 IT ManagerFax: +44 (0) 141 331 2820 Walker Martyn Ltd 1 Park Circus PlaceEmail: r...@walkermartyn.co.uk Glasgow G3 6AH, Scotland Web: http://www.walkermartyn.co.uk == The information in this internet E-mail is confidential and is intended solely for the addressee. Access, copying or re-use of information in it by anyone else is unauthorised. Any views or opinions presented are solely those of the author and do not necessarily represent those of Walker Martyn Ltd or any of its affiliates. If you are not the intended recipient please contact administra...@walkermartyn.co.uk. Walker Martyn Ltd, company number SC197533. Company is registered in Scotland and has its registered office at 1 Park Circus Place, Glasgow G3 6AH, UK. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin - This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin image/jpeg
RE: Weird issue
Local firewall? HIPS? From: David Lloyd [mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 9:03 AM To: NT System Admin Issues Subject: RE: Weird issue server re-boot didn't fix it either. How strange... From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: 08 August 2012 14:31 To: NT System Admin Issues Subject: RE: Weird issue Am not sure...I'll have to ask. I take it you referring to the external site in question? What's strange is that a laptop connected to the same router (wireless) is fine.. I'm going to re-boot the server see if that makes any difference From: Rod Trent [mailto:rodtr...@myitforum.com]mailto:[mailto:rodtr...@myitforum.com] Sent: 08 August 2012 13:56 To: NT System Admin Issues Subject: RE: Weird issue Did they update or install any plugins or even the WP version recently? From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 8:29 AM To: NT System Admin Issues Subject: Weird issue Hi Guys, Got a call today to say that one particular website won't load from a user. Was working fine yesterday. It's their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can't get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Weird issue
Can't think what could have changed since yesterday as they where on the said site with no issues. I do know that they updated it yesterday though. I'm going to have to go over there and do some testing I guess. From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: 08 August 2012 15:33 To: NT System Admin Issues Subject: RE: Weird issue Local firewall? HIPS? From: David Lloyd [mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 9:03 AM To: NT System Admin Issues Subject: RE: Weird issue server re-boot didn't fix it either. How strange. From: David Lloyd [mailto:da...@future-support.com] Sent: 08 August 2012 14:31 To: NT System Admin Issues Subject: RE: Weird issue Am not sure.I'll have to ask. I take it you referring to the external site in question? What's strange is that a laptop connected to the same router (wireless) is fine.. I'm going to re-boot the server see if that makes any difference From: Rod Trent [mailto:rodtr...@myitforum.com] Sent: 08 August 2012 13:56 To: NT System Admin Issues Subject: RE: Weird issue Did they update or install any plugins or even the WP version recently? From: David Lloyd [mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 8:29 AM To: NT System Admin Issues Subject: Weird issue Hi Guys, Got a call today to say that one particular website won't load from a user. Was working fine yesterday. It's their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can't get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Weird issue
There's your first target for testing... They updated it yesterday. Find out what they updated, and what that update changed. Joe Heaton ITB - Enterprise Server Support From: David Lloyd [mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 7:46 AM To: Heaton, Joseph@DFG; NT System Admin Issues Subject: RE: Weird issue Can't think what could have changed since yesterday as they where on the said site with no issues. I do know that they updated it yesterday though. I'm going to have to go over there and do some testing I guess. From: Maglinger, Paul [mailto:pmaglin...@scvl.com]mailto:[mailto:pmaglin...@scvl.com] Sent: 08 August 2012 15:33 To: NT System Admin Issues Subject: RE: Weird issue Local firewall? HIPS? From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 9:03 AM To: NT System Admin Issues Subject: RE: Weird issue server re-boot didn't fix it either. How strange... From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: 08 August 2012 14:31 To: NT System Admin Issues Subject: RE: Weird issue Am not sure...I'll have to ask. I take it you referring to the external site in question? What's strange is that a laptop connected to the same router (wireless) is fine.. I'm going to re-boot the server see if that makes any difference From: Rod Trent [mailto:rodtr...@myitforum.com]mailto:[mailto:rodtr...@myitforum.com] Sent: 08 August 2012 13:56 To: NT System Admin Issues Subject: RE: Weird issue Did they update or install any plugins or even the WP version recently? From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 8:29 AM To: NT System Admin Issues Subject: Weird issue Hi Guys, Got a call today to say that one particular website won't load from a user. Was working fine yesterday. It's their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can't get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana
RE: Weird issue
Try traceroutes from the devices that can't reach the site and see where the breakdown occurs. That will help determine if it's a network issue or a host site problem resulting from updates or changes. From: David Lloyd [mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 9:46 AM To: NT System Admin Issues Subject: RE: Weird issue Can't think what could have changed since yesterday as they where on the said site with no issues. I do know that they updated it yesterday though. I'm going to have to go over there and do some testing I guess. From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: 08 August 2012 15:33 To: NT System Admin Issues Subject: RE: Weird issue Local firewall? HIPS? From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 9:03 AM To: NT System Admin Issues Subject: RE: Weird issue server re-boot didn't fix it either. How strange... From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: 08 August 2012 14:31 To: NT System Admin Issues Subject: RE: Weird issue Am not sure...I'll have to ask. I take it you referring to the external site in question? What's strange is that a laptop connected to the same router (wireless) is fine.. I'm going to re-boot the server see if that makes any difference From: Rod Trent [mailto:rodtr...@myitforum.com]mailto:[mailto:rodtr...@myitforum.com] Sent: 08 August 2012 13:56 To: NT System Admin Issues Subject: RE: Weird issue Did they update or install any plugins or even the WP version recently? From: David Lloyd [mailto:da...@future-support.com]mailto:[mailto:da...@future-support.com] Sent: Wednesday, August 08, 2012 8:29 AM To: NT System Admin Issues Subject: Weird issue Hi Guys, Got a call today to say that one particular website won't load from a user. Was working fine yesterday. It's their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can't get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7365 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body
Re: Weird issue
If it works for other networks, that means it works for various client machines, correct? If it doesn't work for one user, focus on that user - clean browser cache, check plugins/addons, etc. Kurt On Wed, Aug 8, 2012 at 5:29 AM, David Lloyd da...@future-support.com wrote: Hi Guys, Got a call today to say that one particular website won’t load from a user. Was working fine yesterday. It’s their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can’t get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Thin Client Recommendations
We looked at the HP flavors last year and started to again this year. They are nice. Just ordered one from Lenovo to start testing a roll out. -- Joe Louis Systems Network Manager From: Robert Jackson [mailto:r...@walkermartyn.co.uk] Sent: Wednesday, August 08, 2012 7:04 AM To: NT System Admin Issues Subject: Thin Client Recommendations We are looking at the possibility of having a Virtualised environment (although like anything else at the moment cost is an overriding issue). As part of a move away from the traditional client/server model, we have a Terminal Server Farm (currently 2 Windows 2008 R2 servers) configured identically with a Session Broker (again Windows 2008 R2 VM) Server to direct users to an appropriate server for the login process. Some of our older PC's have now started to exhibit signs of failing. So rather than replacing like for like, we were wondering if we could replace the PC's with a form of Thin Client. I must stress that we do not have a full blown Virtualised Infrastructure in place - although my hope is to eventually go down that route. Therefore are there any recommendations for a Thin Client that would allow users to connect to our current Terminal Services Farm as well as being able to be used in a full blown VDI scenario if we decide to go down that route? Regards, Rab. == Robert Jackson Phone: +44 (0) 141 332 7999 IT ManagerFax: +44 (0) 141 331 2820 Walker Martyn Ltd 1 Park Circus PlaceEmail: r...@walkermartyn.co.ukmailto:r...@walkermartyn.co.uk Glasgow G3 6AH, Scotland Web: http://www.walkermartyn.co.ukhttp://www.walkermartyn.co.uk/ == The information in this internet E-mail is confidential and is intended solely for the addressee. Access, copying or re-use of information in it by anyone else is unauthorised. Any views or opinions presented are solely those of the author and do not necessarily represent those of Walker Martyn Ltd or any of its affiliates. If you are not the intended recipient please contact administra...@walkermartyn.co.ukmailto:administra...@walkermartyn.co.uk. Walker Martyn Ltd, company number SC197533. Company is registered in Scotland and has its registered office at 1 Park Circus Place, Glasgow G3 6AH, UK. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Thin Client Recommendations
Dell bought Wyse a few months ago, probably worth looking into as well. John W. Cook Network Operations Manager Partnership For Strong Families 5950 NW 1st Place Gainesville, Fl 32607 Office (352) 244-1610 Cell (352) 215-6944 MCSE, MCP+I, MCTS, CompTIA A+, N+, VSP4, VTSP4 From: Louis, Joe [mailto:jlo...@guardianalarm.com] Sent: Wednesday, August 08, 2012 12:33 PM To: NT System Admin Issues Subject: RE: Thin Client Recommendations We looked at the HP flavors last year and started to again this year. They are nice. Just ordered one from Lenovo to start testing a roll out. -- Joe Louis Systems Network Manager From: Robert Jackson [mailto:r...@walkermartyn.co.uk]mailto:[mailto:r...@walkermartyn.co.uk] Sent: Wednesday, August 08, 2012 7:04 AM To: NT System Admin Issues Subject: Thin Client Recommendations We are looking at the possibility of having a Virtualised environment (although like anything else at the moment cost is an overriding issue). As part of a move away from the traditional client/server model, we have a Terminal Server Farm (currently 2 Windows 2008 R2 servers) configured identically with a Session Broker (again Windows 2008 R2 VM) Server to direct users to an appropriate server for the login process. Some of our older PC's have now started to exhibit signs of failing. So rather than replacing like for like, we were wondering if we could replace the PC's with a form of Thin Client. I must stress that we do not have a full blown Virtualised Infrastructure in place - although my hope is to eventually go down that route. Therefore are there any recommendations for a Thin Client that would allow users to connect to our current Terminal Services Farm as well as being able to be used in a full blown VDI scenario if we decide to go down that route? Regards, Rab. == Robert Jackson Phone: +44 (0) 141 332 7999 IT ManagerFax: +44 (0) 141 331 2820 Walker Martyn Ltd 1 Park Circus PlaceEmail: r...@walkermartyn.co.ukmailto:r...@walkermartyn.co.uk Glasgow G3 6AH, Scotland Web: http://www.walkermartyn.co.ukhttp://www.walkermartyn.co.uk/ == The information in this internet E-mail is confidential and is intended solely for the addressee. Access, copying or re-use of information in it by anyone else is unauthorised. Any views or opinions presented are solely those of the author and do not necessarily represent those of Walker Martyn Ltd or any of its affiliates. If you are not the intended recipient please contact administra...@walkermartyn.co.ukmailto:administra...@walkermartyn.co.uk. Walker Martyn Ltd, company number SC197533. Company is registered in Scotland and has its registered office at 1 Park Circus Place, Glasgow G3 6AH, UK. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to
RE: Weird issue
yes...the site works fine outside the office on all other client machines...so the site looks ok. Internally, it does not work on any client machines, including the server. I can ping the site via IP and by its full url from the server. Tracert shows no errors and makes it all the way to the site. I'm going over there tomorrow, but I'm not sure what I'm going to do now.. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: 08 August 2012 17:02 To: NT System Admin Issues Subject: Re: Weird issue If it works for other networks, that means it works for various client machines, correct? If it doesn't work for one user, focus on that user - clean browser cache, check plugins/addons, etc. Kurt On Wed, Aug 8, 2012 at 5:29 AM, David Lloyd da...@future-support.com wrote: Hi Guys, Got a call today to say that one particular website won’t load from a user. Was working fine yesterday. It’s their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can’t get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7366 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Weird issue
Bring a known clean laptop with you - one that gets to the web site from your office or home, and make sure you have wireshark installed. Plug it in at the affected office. Fire up wireshark then try the web site. If it comes up, look to the machines that are affected as I mentioned. If it doesn't, review the wireshark trace to see if it's a DNS issue, or it it's a filtering issue of some sort. You can do similar diagnostics without wireshark, using nslookup/dig and ping and telnet (telnet website.example.com 80), but there's nothing like a good packet capture tool to really let you know what's happening. Kurt On Wed, Aug 8, 2012 at 9:44 AM, David Lloyd da...@future-support.com wrote: yes...the site works fine outside the office on all other client machines...so the site looks ok. Internally, it does not work on any client machines, including the server. I can ping the site via IP and by its full url from the server. Tracert shows no errors and makes it all the way to the site. I'm going over there tomorrow, but I'm not sure what I'm going to do now.. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: 08 August 2012 17:02 To: NT System Admin Issues Subject: Re: Weird issue If it works for other networks, that means it works for various client machines, correct? If it doesn't work for one user, focus on that user - clean browser cache, check plugins/addons, etc. Kurt On Wed, Aug 8, 2012 at 5:29 AM, David Lloyd da...@future-support.com wrote: Hi Guys, Got a call today to say that one particular website won’t load from a user. Was working fine yesterday. It’s their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can’t get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7366 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: OT: What a Headache!
On Wed, Aug 8, 2012 at 8:42 AM, Andrew S. Baker asbz...@gmail.com wrote: It begins here: In many ways, this was all my fault. My accounts were daisy-chained together. Getting into Amazon let my hackers get into my Apple ID account, which helped them get into Gmail, which gave them access to Twitter. Had I used two-factor authentication for my Google account, it’s possible that none of this would have happened, because their ultimate goal was always to take over my Twitter account and wreak havoc. Lulz. But this next part is just egregious: In response, Apple issued a temporary password. It did this despite the caller’s inability to answer security questions I had set up. And it did this after the hacker supplied only two pieces of information that anyone with an internet connection and a phone can discover. Welcome to the digital age... This stuff is only going to get more complex over time as we tie everything together for convenience. How very apropos... Our life is frittered away by detail. Simplify, simplify, simplify! I say, let your affairs be as two or three, and not a hundred or a thousand; instead of a million count half a dozen, and keep your accounts on your thumb-nail. Thoreau, Henry David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Phone System Recommendations
We're pretty happy with our Digium system. John W. Cook Network Operations Manager Partnership for Strong Families From: Kramer, Jack [mailto:jack.kra...@cabs.msu.edu] Sent: Wednesday, August 08, 2012 01:02 PM To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Subject: Re: Phone System Recommendations Digium (the Asterisk guys) make an appliance solution. I think it's called Switchvox. Supports T1s, etc, fine, and they just came out with a line of custom phones with some interesting features. Jack Kramer Manager of Information Technology Communications and Brand Strategy Michigan State University w: 517-884-1231 / c: 248-635-4955 From: James Kerr cluster...@gmail.commailto:cluster...@gmail.com Reply-To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.commailto:ntsysadmin@lyris.sunbelt-software.com Date: Wednesday, August 8, 2012 8:26 AM To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.commailto:ntsysadmin@lyris.sunbelt-software.com Subject: Re: Phone System Recommendations Our solution will be in house, our VOIP traffic between offices will be going through a private point to point T1. We want to manage typical phone system changes, adds, moves, changes in the attendant, adding new extensions, VM's etc. The trunking and more complex stuff we will leave to our vendor: I do believe I have found a good one, our current vendor is Blackbox who also sells ShoreTel but I do not believe we will be going with them. Also, I forgot to mention in my first post, our facilities are medical clinics. One thought is this has been business continuity, we are in hurricane country, if one of our offices is destroyed we want to be able to operate each system independently if needed. I worry a bit about latency issues going across the Internet with hosted solutions and also privacy which is why I want a T1 dedicated so our interoffice calls are not going across the Internet even though we have 10Mb Ethernet at each location. On Tue, Aug 7, 2012 at 4:09 PM, Ziots, Edward ezi...@lifespan.orgmailto:ezi...@lifespan.org wrote: Humm I would be concerned if your SIP based VOIp traffic is going over the internet in the clear unencrypted, which might be what is happening with RingCentral, which might not meet the security requirements for your network and might raise questions when your auditors look at this stuff. Just food for thought, Z Edward E. Ziots, CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.orgmailto:ezi...@lifespan.org From: Sam Cayze [mailto:sca...@gmail.commailto:sca...@gmail.com] Sent: Tuesday, August 07, 2012 12:06 PM To: NT System Admin Issues Subject: RE: Phone System Recommendations I can’t say enough good things about that company. (RingCentral) I don’t use them for office phones, but I do a lot of call center management with them for some of our projects. (Although, I am considering them for office phones down the road). From: Stu Sjouwerman [mailto:s...@sunbelt-software.com] Sent: Monday, August 06, 2012 4:47 PM To: NT System Admin Issues Subject: RE: Phone System Recommendations In house? POTS or VoIP? For my new company I went 100% cloud / VoIP and chose for www.ringcentral.comhttp://www.ringcentral.com Never looked back. Warm regards Stu From: James Kerr [mailto:cluster...@gmail.com]mailto:[mailto:cluster...@gmail.com] Sent: Monday, August 06, 2012 9:08 AM To: NT System Admin Issues Subject: Phone System Recommendations Heh guys, Looking for some recommendations on a phone system. We are about to replace our current Inter-Tel system with something new. We have about 150 phones at two sites. We (the IT staff) manage most of the current phone system. For our new system I'm looking for something that's easier for IT staff to manage and that has better backup functionality of the system database and VM and some redundancy so that if one site goes down the other is still operational. So far everything, based on my own research, has steered me towards Shore-Tel but I was wondering if their where others that were out there that maybe as good or better. Thanks, James ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~
RE: OT: What a Headache!
A lock on a door is no good if the door is propped open. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Wednesday, August 08, 2012 9:59 AM To: NT System Admin Issues Subject: Re: OT: What a Headache! On Wed, Aug 8, 2012 at 8:42 AM, Andrew S. Baker asbz...@gmail.com wrote: It begins here: In many ways, this was all my fault. My accounts were daisy-chained together. Getting into Amazon let my hackers get into my Apple ID account, which helped them get into Gmail, which gave them access to Twitter. Had I used two-factor authentication for my Google account, it’s possible that none of this would have happened, because their ultimate goal was always to take over my Twitter account and wreak havoc. Lulz. But this next part is just egregious: In response, Apple issued a temporary password. It did this despite the caller’s inability to answer security questions I had set up. And it did this after the hacker supplied only two pieces of information that anyone with an internet connection and a phone can discover. Welcome to the digital age... This stuff is only going to get more complex over time as we tie everything together for convenience. How very apropos... Our life is frittered away by detail. Simplify, simplify, simplify! I say, let your affairs be as two or three, and not a hundred or a thousand; instead of a million count half a dozen, and keep your accounts on your thumb-nail. Thoreau, Henry David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: OT: What a Headache!
Sure it is. You use the bolt part of the deadbolt lock to keep the door from closing behind you because you don't want to get locked out because you don't have your key! Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.com http://www.carlwebster.com/ On 8/8/12 10:44 AM, David Lum david@nwea.org wrote: A lock on a door is no good if the door is propped open. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Subject: Re: OT: What a Headache! On Wed, Aug 8, 2012 at 8:42 AM, Andrew S. Baker asbz...@gmail.com wrote: It begins here: In many ways, this was all my fault. My accounts were daisy-chained together. Getting into Amazon let my hackers get into my Apple ID account, which helped them get into Gmail, which gave them access to Twitter. Had I used two-factor authentication for my Google account, it¹s possible that none of this would have happened, because their ultimate goal was always to take over my Twitter account and wreak havoc. Lulz. But this next part is just egregious: In response, Apple issued a temporary password. It did this despite the caller¹s inability to answer security questions I had set up. And it did this after the hacker supplied only two pieces of information that anyone with an internet connection and a phone can discover. Welcome to the digital age... This stuff is only going to get more complex over time as we tie everything together for convenience. How very apropos... Our life is frittered away by detail. Simplify, simplify, simplify! I say, let your affairs be as two or three, and not a hundred or a thousand; instead of a million count half a dozen, and keep your accounts on your thumb-nail. Thoreau, Henry David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: OT: What a Headache!
Unless it's propped open to entice someone to enter. Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.org Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Wednesday, August 08, 2012 1:45 PM To: NT System Admin Issues Subject: RE: OT: What a Headache! A lock on a door is no good if the door is propped open. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Wednesday, August 08, 2012 9:59 AM To: NT System Admin Issues Subject: Re: OT: What a Headache! On Wed, Aug 8, 2012 at 8:42 AM, Andrew S. Baker asbz...@gmail.com wrote: It begins here: In many ways, this was all my fault. My accounts were daisy-chained together. Getting into Amazon let my hackers get into my Apple ID account, which helped them get into Gmail, which gave them access to Twitter. Had I used two-factor authentication for my Google account, it’s possible that none of this would have happened, because their ultimate goal was always to take over my Twitter account and wreak havoc. Lulz. But this next part is just egregious: In response, Apple issued a temporary password. It did this despite the caller’s inability to answer security questions I had set up. And it did this after the hacker supplied only two pieces of information that anyone with an internet connection and a phone can discover. Welcome to the digital age... This stuff is only going to get more complex over time as we tie everything together for convenience. How very apropos... Our life is frittered away by detail. Simplify, simplify, simplify! I say, let your affairs be as two or three, and not a hundred or a thousand; instead of a million count half a dozen, and keep your accounts on your thumb-nail. Thoreau, Henry David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail, including any attachments is the property of Catholic Health East and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
On Tue, Aug 7, 2012 at 3:38 PM, Erik Goldoff egold...@gmail.com wrote: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? The two big ones in this space are Request Tracker (http://bestpractical.com/rt/) and OTRS (http://www.otrs.com/). The later is used by the Wikipedia people. I don't have recent experience with either, although many years ago I worked at a place using RT with purported success (but I wasn't involved with that part of the org). One of RT's big selling points at the time was it could be done entirely with email as the UI, if one so desired. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
Thanks Ben -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Wednesday, August 08, 2012 2:05 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? On Tue, Aug 7, 2012 at 3:38 PM, Erik Goldoff egold...@gmail.com wrote: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? The two big ones in this space are Request Tracker (http://bestpractical.com/rt/) and OTRS (http://www.otrs.com/). The later is used by the Wikipedia people. I don't have recent experience with either, although many years ago I worked at a place using RT with purported success (but I wasn't involved with that part of the org). One of RT's big selling points at the time was it could be done entirely with email as the UI, if one so desired. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
BTW - don't know if it makes any difference to you, but RT does have a book published on it - it's referenced on the page at http://bestpractical.com, the home of RT. Of course, the book was published in 2005, so it's a bit dated, I'm sure, but if I were going into a place with no ticketing system, RT is what I'd start.with. Kurt On Wed, Aug 8, 2012 at 4:56 PM, Erik Goldoff egold...@gmail.com wrote: Thanks Ben -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Wednesday, August 08, 2012 2:05 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? On Tue, Aug 7, 2012 at 3:38 PM, Erik Goldoff egold...@gmail.com wrote: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? The two big ones in this space are Request Tracker (http://bestpractical.com/rt/) and OTRS (http://www.otrs.com/). The later is used by the Wikipedia people. I don't have recent experience with either, although many years ago I worked at a place using RT with purported success (but I wasn't involved with that part of the org). One of RT's big selling points at the time was it could be done entirely with email as the UI, if one so desired. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?
This might be an option; although they don't officially support Safari. They say Safari users report good results. Might be worth testing. http://www.spiceworks.com/free-help-desk-software/ -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Wednesday, August 08, 2012 8:37 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? BTW - don't know if it makes any difference to you, but RT does have a book published on it - it's referenced on the page at http://bestpractical.com, the home of RT. Of course, the book was published in 2005, so it's a bit dated, I'm sure, but if I were going into a place with no ticketing system, RT is what I'd start.with. Kurt On Wed, Aug 8, 2012 at 4:56 PM, Erik Goldoff egold...@gmail.com wrote: Thanks Ben -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Wednesday, August 08, 2012 2:05 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? On Tue, Aug 7, 2012 at 3:38 PM, Erik Goldoff egold...@gmail.com wrote: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? The two big ones in this space are Request Tracker (http://bestpractical.com/rt/) and OTRS (http://www.otrs.com/). The later is used by the Wikipedia people. I don't have recent experience with either, although many years ago I worked at a place using RT with purported success (but I wasn't involved with that part of the org). One of RT's big selling points at the time was it could be done entirely with email as the UI, if one so desired. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Weird issue
I would work your way systemically up the stack from lowest to highest: a) tracert from the two machines at the site (the affected and non affected machines). Is the routing path the same for both machines? Is the name resolving correctly? This can help eliminate DNS and routing issues. b) Next, eliminate the browser as a problem: use telnet.exe on the two machines, and verify that a connection to port 80 on the server can be established. This can also help eliminate a FW or other oddity that might be blocking a connection. c) verify the server is responding, by issuing a GET request in the telnet window. If the server is responding, check the web server logs on the server to see what an expected log file entry looks like d) examine the browser configuration: is a proxy server, or something else odd, configured in the browser? If you install another browser, do you have an issue? e) after making a request in the browser, see if the request is making it to the server: anything in httperr.log logfile? Anything in the IIS logfile? Anything in eth Windows Event Log? Cheers Ken -Original Message- From: David Lloyd [mailto:da...@future-support.com] Sent: Thursday, 9 August 2012 2:44 AM To: NT System Admin Issues Subject: RE: Weird issue yes...the site works fine outside the office on all other client machines...so the site looks ok. Internally, it does not work on any client machines, including the server. I can ping the site via IP and by its full url from the server. Tracert shows no errors and makes it all the way to the site. I'm going over there tomorrow, but I'm not sure what I'm going to do now.. -Original Message- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: 08 August 2012 17:02 To: NT System Admin Issues Subject: Re: Weird issue If it works for other networks, that means it works for various client machines, correct? If it doesn't work for one user, focus on that user - clean browser cache, check plugins/addons, etc. Kurt On Wed, Aug 8, 2012 at 5:29 AM, David Lloyd da...@future-support.com wrote: Hi Guys, Got a call today to say that one particular website won’t load from a user. Was working fine yesterday. It’s their official website and they use word press to update stuff on it. It works on other networks without an issue. Router was re-booted and no change. I cleared down the DNS cache on the server and still no joy. Cannot get to via IP address either. Can ping it fine. Any ideas? Windows 2003 SP2 server. Can’t get to it from the server either. David ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin __ Information from ESET NOD32 Antivirus, version of virus signature database 7366 (20120808) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
