RE: After-hours work
Nikki: I would agree with Jim; also since you work for a municipal government, there may be issues there as well. I am a Council Member in my city and I know that our IT Staff because they are not a member of a bargaining unit, are required by state law to have a contract, which details all of the items you addressed in your previous letter. You might want to check into the laws in your state regarding non-bargaining unit employees of municipalities. Regards, Jim -Original Message- From: Jim McAtee [mailto:[EMAIL PROTECTED] Sent: Monday, August 18, 2008 10:50 To: ML: NT System Admin Issues Subject: Re: After-hours work This is totally up to my management. Legally, it's not. Keep very detailed records. You may have a very nice lawsuit to file. An exempt employee is not paid an hourly wage. If you're punching a clock and being docked on an hourly basis for time away from the job, then by all practical (and I'd bet, legal, purposes) you're being paid an hourly wage. That would make you non-exempt. I'd speek to a good labor attorney. You may be able to cash in on these jackasses. You might even get that boss fired if it ends up costing the company tens of thousands for yourself and everyone else in the department. - Original Message - From: Nikki Peterson - OETX [EMAIL PROTECTED] To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Monday, August 18, 2008 8:41 AM Subject: RE: After-hours work Currently I am classified as “Exempt”. Description of “Exempt” as understood by my manager is as follows: - Pay based on 2 weeks - 1 week every month I am on-call 24/7 - 2nd Saturday after Patch Tuesday, I am here to patch our servers and any extra maint for 8 hours - On average, I work at least a 1 over every day. - If I have a Dr. appointment or need to leave a bit early, I am forced to use my PTO (vacation) - FMLA (sick time) only if I am sick for 3+ days, and I need a Dr. note. Example of my time card: - 89 hours worked during the regular days - 5 hours worked for Patching/Maint Saturday - 2 hours PTO charged against me (had to leave early for family emergency) - On call o My paycheck shows: 78 hours Regular Pay 16 hours No-Pay (these are the extra stuff) 2 hours deducted for PTO No mention of on call This is totally up to my management. Some of the guys in Telecom have a great boss, he lets them leave early if an emergency happens and he will not reflect it on their time cards. He knows they work hard and long and the County gets much more than they pay for. We are 4 positions down and unable to fill them at the price we offer. I have been doing 2 desks now for the last year and a half. Instead of receiving praise for keeping up and hanging in there. I have a boss that comes in from a meeting, announcing to everyone that “No one leaves until the whatever he just promised in his last meeting is done. My boss is a self-serving jerk. He takes time with the blessing of his boss, but then insists that he must follow the rules for us to be fair. The biggest problem is that he will give a break to the one fellow he drinks with. I think it is time for IT based Unions... This used to be fun but now it sucks. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Remote Control Application
Matt: Check out DameWare Mini Remote Control, http://www.dameware.com We have been using it for years now and are very happy with it. Regards, Jim Restucci -Original Message- From: Matthew W. Ross [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 21, 2008 08:08 To: ML: NT System Admin Issues Subject: RE: Remote Control Application When I try to use Remote Control, it forces the remote machine's user to be locked/logged out while I take control... Is there a way to use Microsoft's built in RDP without forcing the online user off? Also, does anybody have any good RDP/VNC monitoring programs? Something that will keep a list of machines, and make it easy for me to connect? I have seen VNCScan and tried VNC Neighborhood, which is okay, but I haven't seen one for Microsoft's Remote Control. --Matt - Original Message - From: Christopher Boggs [mailto:[EMAIL PROTECTED] To: NT System Admin Issues [mailto:[EMAIL PROTECTED] Sent: Wed, 21 May 2008 07:00:20 -0700 Subject: RE: Remote Control Application With remote assistance, yes, but not with remote desktop. With Remote Assistance, you can set up unsolicited offers so that you can offer to take control but they always have to OK it, as far as I know. From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 21, 2008 8:48 AM To: NT System Admin Issues Subject: RE: Remote Control Application Is it true that with Microsoft's remote assistance, the user on the remote computer always has to initiate the connection? As with UltraVNC, I can remote connect to any computer with or without the end user being there. From: Edwards, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 21, 2008 9:32 AM To: NT System Admin Issues Subject: RE: Remote Control Application Assuming you have VPN or some sort of remote connectivity to their network, RDP works great. I use it daily from home and remote locations to access my work computer. Also it is free and supported by MS. Make sure the remote computer does not have any power saving, sleep mode, etc. enabled. Regards, Dave From: tom lohrmann [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 21, 2008 6:24 AM To: NT System Admin Issues Subject: Remote Control Application I help manage a network across town. There resides a pc on their network that has a specialized application for printing. I need to be able to gain access of the display, keyboard and mouse from my office or my home to access that application periodically during the week without any user intervention on their side. We currently use gotomeeting.com but that requires them to start a meeting and since the pc is in a distant location in their building they don't like it. Anyone have a good solution? Anyone have a GREAT Solution? Thanks ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Take a look at http://www.helpconnection.net It doesn't exactly what you are looking for, plus it has a KB and MS-SQL Backend. Regards, Jim -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:59 AM To: ML: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Help Desk/Trouble Ticket software
Neil: If you want to look at an online demo you can visit the parent company: http://www.expinion.net/index.asp Regards, Jim -Original Message- From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 12:03 PM To: ML: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software This one looks promising, they also have another older, less expensive version (Help Desk 6.5) but their online demos for HD 6.5 aren't working right now. Neil -Original Message- From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:11 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Take a look at http://www.helpconnection.net It doesn't exactly what you are looking for, plus it has a KB and MS-SQL Backend. Regards, Jim -Original Message- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:59 AM To: ML: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: 2K3 server pagefile
I would agree with Michael; however I would be concerned about the amount of drive space left. How big is the drive? It's been my experience that you should never operate a drive without at least 15% of the drive free for very long. Just my .02 worth Regards, Jim Restucci From: Michael B. Smith [mailto:[EMAIL PROTECTED] Sent: Friday, April 11, 2008 3:05 PM To: ML: NT System Admin Issues Subject: RE: 2K3 server pagefile Is that a fixed size pagefile or a system managed pagefile? How much the pagefile is in use? But, in general, it sound like you don't need that much pagefile. Regards, Michael B. Smith MCSE/Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:[EMAIL PROTECTED] Sent: Friday, April 11, 2008 6:01 PM To: NT System Admin Issues Subject: 2K3 server pagefile We have a file/print server with 4GB of RAM and a 4GB pagefile. As it's only a file/print server, and task manager shows only 275MB in use, is there any reason to have that big of a pagefile? Currently the server only has about 3.2GB free on its only hard drive (with the 4GB pagefile, we need to free up HDD space). Dave Lum - Systems Engineer [EMAIL PROTECTED] - (971)-222-1025 When you step on the brakes your life is in your foot's hands From: David Lloyd [mailto:[EMAIL PROTECTED] Sent: Friday, April 11, 2008 1:55 PM To: NT System Admin Issues Subject: Windows 2K server problem Hi all, I have a serious problem which developed today on one of my windows 2000 servers. It's only a file server, but as a consequence I am experiencing very slow logons from all client machines. In addition, it takes an absolute age for any of the clients to reach shared areas etc...if at all. I have checked the event logs and under the application log I'm seeing this error: Event 1000 Source Usernv Windows cannot query for the list of Group Policy Objects. A message that describes the reason for this was previously logged by this policy engine. I found the message and it is this: Windows cannot access the file gpt.ini for GPO. The file must be present at the location . []. Group Policy processing aborted. This started this today at 13.34. Other things to note where: At 07:44 I had an event relating to the virus scanner: Event ID: 5051 Source:Mclogevent Time out information to file : all users\application data\network associates\common framework\updateHistory.ini In addition, the backup exec job crashed at only 179,518,237. It usually backs up a total of 11,058,889,016 so it didn't Get very far. I have had this issue with backup exec 11d for a long time now...where the agent just dies. I have tried to cancel the job, but its still pending. The only way I usually solve this is a re-boot, and that has to be a hard off, because it. won't shut down the normal way. The backup the night before was successful. Hope you can help me here please! Thanks David ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
