Re: RE: Kayako Helpldesk
Check out adventnet.com. look for service desk On Jun 5, 2009 9:08 AM, Garcia-Moran, Carlos cgarciamo...@spragueenergy.com wrote: Im now getting all the emails since Tuesday, weird :) -Original Message- From: Carol Fee [mailto:c...@massbar.org] Sent: Friday, June 05, 2009 1... Cc: Garcia-Moran, Carlos Subject: RE: Kayako Helpldesk Send email to Donald Bittenbender [dona...@sunbelt-software.com]. He should be able to help you out. CFee -Original Message- From: Carlos Garcia-Moran [mailto: cgarciamo...@spragueenergy.com] Sent:... Yeah Ive looked at those before but wanted products with more features. On another note are we havi... _ This e-mail, including attachments, contai... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Kayako Helpldesk
Im now getting all the emails since Tuesday, weird :) -Original Message- From: Carol Fee [mailto:c...@massbar.org] Sent: Friday, June 05, 2009 12:05 PM To: NT System Admin Issues Cc: Garcia-Moran, Carlos Subject: RE: Kayako Helpldesk Send email to Donald Bittenbender [dona...@sunbelt-software.com]. He should be able to help you out. CFee -Original Message- From: Carlos Garcia-Moran [mailto:cgarciamo...@spragueenergy.com] Sent: Wednesday, June 03, 2009 10:17 AM To: NT System Admin Issues Subject: Re: Kayako Helpldesk Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ _ This e-mail, including attachments, contains information that is confidential and may be protected by attorney/client or other privileges. This e-mail, including attachments, constitutes non-public information intended to be conveyed only to the designated recipient(s). If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination, distribution or reproduction of this e-mail, including attachments, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify me by e-mail reply and delete the original message and any attachments from your system. _ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Kayako Helpldesk
We evaluated Kayako and found the ticketing system quite good. However, its support for associating those tickets with tasks is quite limited, and if you will need to find a 3rd party solution to integrate with if you want to track inventory as well. - Original Message - From: Carlos Garcia-Moran cgarciamo...@spragueenergy.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Wednesday, June 03, 2009 10:16 AM Subject: Re: Kayako Helpldesk Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Kayako Helpldesk
At another job I used Remedy help desk. Very good ticketing system. I have no idea how hard it is to set up or create new ticket forms, as I did not do that part of it. -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Thursday, June 04, 2009 8:37 AM To: NT System Admin Issues Subject: Re: Kayako Helpldesk We evaluated Kayako and found the ticketing system quite good. However, its support for associating those tickets with tasks is quite limited, and if you will need to find a 3rd party solution to integrate with if you want to track inventory as well. - Original Message - From: Carlos Garcia-Moran cgarciamo...@spragueenergy.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Wednesday, June 03, 2009 10:16 AM Subject: Re: Kayako Helpldesk Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: 06/04/09 05:53:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Kayako Helpldesk
Remedy can be very good if customized well. That often seems to be $expensive. -sc -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Thursday, June 04, 2009 8:41 AM To: NT System Admin Issues Subject: RE: Kayako Helpldesk At another job I used Remedy help desk. Very good ticketing system. I have no idea how hard it is to set up or create new ticket forms, as I did not do that part of it. -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Thursday, June 04, 2009 8:37 AM To: NT System Admin Issues Subject: Re: Kayako Helpldesk We evaluated Kayako and found the ticketing system quite good. However, its support for associating those tickets with tasks is quite limited, and if you will need to find a 3rd party solution to integrate with if you want to track inventory as well. - Original Message - From: Carlos Garcia-Moran cgarciamo...@spragueenergy.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Wednesday, June 03, 2009 10:16 AM Subject: Re: Kayako Helpldesk Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: 06/04/09 05:53:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Kayako Helpldesk
Well, we had a guy who knew how to customize it when I was there, so any time we needed a new form, he created it for us. :-) And Remedy itself is not cheap, I know. -Original Message- From: Steven M. Caesare [mailto:scaes...@caesare.com] Sent: Thursday, June 04, 2009 9:18 AM To: NT System Admin Issues Subject: RE: Kayako Helpldesk Remedy can be very good if customized well. That often seems to be $expensive. -sc -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Thursday, June 04, 2009 8:41 AM To: NT System Admin Issues Subject: RE: Kayako Helpldesk At another job I used Remedy help desk. Very good ticketing system. I have no idea how hard it is to set up or create new ticket forms, as I did not do that part of it. -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Thursday, June 04, 2009 8:37 AM To: NT System Admin Issues Subject: Re: Kayako Helpldesk We evaluated Kayako and found the ticketing system quite good. However, its support for associating those tickets with tasks is quite limited, and if you will need to find a 3rd party solution to integrate with if you want to track inventory as well. - Original Message - From: Carlos Garcia-Moran cgarciamo...@spragueenergy.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Wednesday, June 03, 2009 10:16 AM Subject: Re: Kayako Helpldesk Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: 06/04/09 05:53:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: 06/04/09 05:53:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Kayako Helpldesk
I'll take a peek to remedy, I used it before a long time ago. Webhelpdesk wants crazy money like 30K ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Kayako Helpldesk
We're using remedy now - all the tools - Incident, Knowledge, Problem, coming soon Runbook automation. Version 7.1 of Incident Management. It's really tight with ITIL and has a learning curve but you can definietly Task, Assign, track, report, email, etc. so it seems to be a good tool for the help desk and users (with self service). Don K - Original Message From: Carlos Garcia-Moran cgarciamo...@spragueenergy.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Thursday, June 4, 2009 9:22:42 AM Subject: RE: Kayako Helpldesk I'll take a peek to remedy, I used it before a long time ago. Webhelpdesk wants crazy money like 30K ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Kayako Helpldesk
Yep. Very powerful, and very expensive (particularly for a tailored solution.) -- ME2 On Thu, Jun 4, 2009 at 9:18 AM, Steven M. Caesare scaes...@caesare.comwrote: Remedy can be very good if customized well. That often seems to be $expensive. -sc -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Thursday, June 04, 2009 8:41 AM To: NT System Admin Issues Subject: RE: Kayako Helpldesk At another job I used Remedy help desk. Very good ticketing system. I have no idea how hard it is to set up or create new ticket forms, as I did not do that part of it. -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Thursday, June 04, 2009 8:37 AM To: NT System Admin Issues Subject: Re: Kayako Helpldesk We evaluated Kayako and found the ticketing system quite good. However, its support for associating those tickets with tasks is quite limited, and if you will need to find a 3rd party solution to integrate with if you want to track inventory as well. - Original Message - From: Carlos Garcia-Moran cgarciamo...@spragueenergy.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Wednesday, June 03, 2009 10:16 AM Subject: Re: Kayako Helpldesk Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: 06/04/09 05:53:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Kayako Helpldesk
Yeah - I'm sure its expensive - for enterprise use and scale - we did use it out of the box this time without modifications to keep it simple, so to speak. From: Micheal Espinola Jr michealespin...@gmail.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Thursday, June 4, 2009 9:57:43 AM Subject: Re: Kayako Helpldesk Yep. Very powerful, and very expensive (particularly for a tailored solution.) -- ME2 On Thu, Jun 4, 2009 at 9:18 AM, Steven M. Caesare scaes...@caesare.com wrote: Remedy can be very good if customized well. That often seems to be $expensive. -sc -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Thursday, June 04, 2009 8:41 AM To: NT System Admin Issues Subject: RE: Kayako Helpldesk At another job I used Remedy help desk. Very good ticketing system. I have no idea how hard it is to set up or create new ticket forms, as I did not do that part of it. -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Thursday, June 04, 2009 8:37 AM To: NT System Admin Issues Subject: Re: Kayako Helpldesk We evaluated Kayako and found the ticketing system quite good. However, its support for associating those tickets with tasks is quite limited, and if you will need to find a 3rd party solution to integrate with if you want to track inventory as well. - Original Message - From: Carlos Garcia-Moran cgarciamo...@spragueenergy.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Wednesday, June 03, 2009 10:16 AM Subject: Re: Kayako Helpldesk Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.53/2154 - Release Date: 06/04/09 05:53:00 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Kayako Helpldesk
Hey guys; Anyone out there using kayako for a helpdesk system? Looking for the lowdown on it, seems like a very good and inexpensive system with a lot of features. We also took a look at webhelpdesk.com and they seem fine but they're crazy money. My boss wants a new helpdesk that can do multi companies and has good reporting built in , SLA's etc... Thx! Carlos Garcia-Moran Server / Storage Engineer Sprague Energy www.spragueenergy.com http://www.spragueenergy.com/ P: 603-430-5355 C: 857-234-0343 F: 603-430-7219 _ This e-mail, including attachments, contains information that is confidential and may be protected by attorney/client or other privileges. This e-mail, including attachments, constitutes non-public information intended to be conveyed only to the designated recipient(s). If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination, distribution or reproduction of this e-mail, including attachments, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify me by e-mail reply and delete the original message and any attachments from your system. _ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Kayako Helpldesk
webcenter, spiceworks, liberium, - Original Message - From: Garcia-Moran, Carlos To: NT System Admin Issues Sent: Wednesday, June 03, 2009 9:35 AM Subject: Kayako Helpldesk Hey guys; Anyone out there using kayako for a helpdesk system? Looking for the lowdown on it, seems like a very good and inexpensive system with a lot of features. We also took a look at webhelpdesk.com and they seem fine but they're crazy money. My boss wants a new helpdesk that can do multi companies and has good reporting built in , SLA's etc. Thx! Carlos Garcia-Moran Server / Storage Engineer Sprague Energy www.spragueenergy.com P: 603-430-5355 C: 857-234-0343 F: 603-430-7219 _ This e-mail, including attachments, contains information that is confidential and may be protected by attorney/client or other privileges. This e-mail, including attachments, constitutes non-public information intended to be conveyed only to the designated recipient(s). If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination, distribution or reproduction of this e-mail, including attachments, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify me by e-mail reply and delete the original message and any attachments from your system. _ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Kayako Helpldesk
Yeah Ive looked at those before but wanted products with more features. On another note are we having lyris issues? I'm not getting any emails at all from the list, but the WebUI works fine ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
