RE: Server 2003 becomes unresponsive when USB drive is connected

[Lewis Johnson]

Sorry, I thought I had mentioned that.  Yes, I have tried drives that cause the 
lockup on this server on a different server, where they work as expected.  I 
didn't run any disk utilities on them, though.
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

RE: Server 2003 becomes unresponsive when USB drive is connected

[Luke]

I didn't see you mention it but... have you tried plugging the Drives into 
another machine?

If you can - try runing some utilities on the drives too check for file 
corruption (maybe even try a chkdsk /F if possible - can't hurt to try). 
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

RE: Server 2003 becomes unresponsive when USB drive is connected

[Lewis Johnson]

The customer has multiple drives of the same type and the behavior occurs when 
any of them are connected to the server.  I also verified it will happen with 
some brand new drives they recently purchased for use with a different server.
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

RE: Server 2003 becomes unresponsive when USB drive is connected

[tony patton]

The start of faulty drives?

Regards

Tony Patton
Desktop Operations Cavan
Ext 8078
Direct Dial 049 435 2878
email: tony.pat...@quinn-insurance.com



From:   "Lewis Johnson" 
To: "NT System Admin Issues" 
Date:   21/05/2010 19:59
Subject:    RE: Server 2003 becomes unresponsive when USB drive is 
connected



I have updated the BIOS to the most recent revision.  As I mentioned in an 
earlier reply, these drives were working with this server for several 
years until recently.
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RE: Server 2003 becomes unresponsive when USB drive is connected

[Lewis Johnson]

I have updated the BIOS to the most recent revision.  As I mentioned in an 
earlier reply, these drives were working with this server for several years 
until recently.
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Server 2003 becomes unresponsive when USB drive is connected

[Lewis Johnson]

No special drivers required.  These drives have been used on this server for 
several years, this problem only started recently.
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

RE: Server 2003 becomes unresponsive when USB drive is connected

[Joe Morlino]

Might want to check the BIOS version and see if there is a update. I have also 
"fixed" USB ports by simply deleting all the USB stuff in Device Manager and 
letting Windows re-install them at boot time. Of course, YMMV...

Joe Morlino
Islands Computer Services
Beaufort, SC 

-Original Message-
From: Lewis Johnson [mailto:le...@iowabusinessmachines.com]
Sent: Friday, May 21, 2010 12:37 PM
To: NT System Admin Issues
Subject: Server 2003 becomes unresponsive when USB drive is connected


I have a customer with an IBM xSeries 235 server with Windows Server 2003 they 
have been using for several years.  They use external USB hard disk drives for 
their backup and recently, whenever they connect one to the server, it causes 
most functions on the server to freeze up.  The keyboard and mouse still 
function, but most console functions, like right cilcking on My Computer to get 
the Manage menu, Shutting down, etc. do not respond.  The server also becomes 
unresponsive to the users connected across the network.  If the USB drive is 
already connected when the server is powered on, the system responds normally 
and is able to access the drive.  The server has all the most recent IBM and 
Microsoft updates.  I have tried changing out USB cables, power cables, adding 
a PCI USB interface and connecting to that, a different manufacturer's USB 
drive, but nothing changes the behavior.  Also, the problem persists if I 
unplug the USB drive.

When I plug in a USB flash drive, it works normally, so it seems to have 
something to do with powered devices.  It's probably coincidental, but the 
problem started immediately after an accounting program called Cyma was updated 
on this server.  It uses a Pervasive database as its engine.  The server also 
has a document imaging application called Laserfiche installed, which is a MSDE 
2000 based application and it has Backup Exec 2010 and Sunbelt Vipre 
Enterprise, which are SQL Express 2005 based.  I have not been able to find any 
correlation to issues with any of the software.

The server works fine in all other regards, so I'm having difficulty getting 
access to it for purposes of killing memory processes to see if I can isolate 
the problem and I'm running out of ideas.  I have resisted contacting Microsoft 
at this point because the customer would prefer to avoid the expense.  Has 
anyone else seen anything similar or have any other suggestions for things I 
could try?

Thanks in advance.

Lewis Johnson
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Server 2003 becomes unresponsive when USB drive is connected

[Eric Wittersheim]

I have an old Dell 2500 that would blue screen anytime you plug in a USB
external HD.  Did some searching and found out that the USB port was not
able to handle the drives.

On Fri, May 21, 2010 at 1:18 PM, Jeff Bunting wrote:

> Does the USB drive have any of its own special drivers?  I have a Lacie
> external drive that has a "USB Boost" driver that enables it to transfer
> faster.  Works fine on my XP workstation, but I did have a problem with
> explorer hanging on a Win2003 server I used it on.
>
> Jeff
>
> On Fri, May 21, 2010 at 12:37 PM, Lewis Johnson <
> le...@iowabusinessmachines.com> wrote:
>
>> I have a customer with an IBM xSeries 235 server with Windows Server 2003
>> they have been using for several years.  They use external USB hard disk
>> drives for their backup and recently, whenever they connect one to the
>> server, it causes most functions on the server to freeze up.  The keyboard
>> and mouse still function, but most console functions, like right cilcking on
>> My Computer to get the Manage menu, Shutting down, etc. do not respond.  The
>> server also becomes unresponsive to the users connected across the network.
>>  If the USB drive is already connected when the server is powered on, the
>> system responds normally and is able to access the drive.  The server has
>> all the most recent IBM and Microsoft updates.  I have tried changing out
>> USB cables, power cables, adding a PCI USB interface and connecting to that,
>> a different manufacturer's USB drive, but nothing changes the behavior.
>>  Also, the problem persists if I unplug the USB drive.
>>
>> When I plug in a USB flash drive, it works normally, so it seems to have
>> something to do with powered devices.  It's probably coincidental, but the
>> problem started immediately after an accounting program called Cyma was
>> updated on this server.  It uses a Pervasive database as its engine.  The
>> server also has a document imaging application called Laserfiche installed,
>> which is a MSDE 2000 based application and it has Backup Exec 2010 and
>> Sunbelt Vipre Enterprise, which are SQL Express 2005 based.  I have not been
>> able to find any correlation to issues with any of the software.
>>
>> The server works fine in all other regards, so I'm having difficulty
>> getting access to it for purposes of killing memory processes to see if I
>> can isolate the problem and I'm running out of ideas.  I have resisted
>> contacting Microsoft at this point because the customer would prefer to
>> avoid the expense.  Has anyone else seen anything similar or have any other
>> suggestions for things I could try?
>>
>> Thanks in advance.
>>
>> Lewis Johnson
>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
>> ~   ~
>>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Re: Server 2003 becomes unresponsive when USB drive is connected

[Jeff Bunting]

Does the USB drive have any of its own special drivers?  I have a Lacie
external drive that has a "USB Boost" driver that enables it to transfer
faster.  Works fine on my XP workstation, but I did have a problem with
explorer hanging on a Win2003 server I used it on.

Jeff

On Fri, May 21, 2010 at 12:37 PM, Lewis Johnson <
le...@iowabusinessmachines.com> wrote:

> I have a customer with an IBM xSeries 235 server with Windows Server 2003
> they have been using for several years.  They use external USB hard disk
> drives for their backup and recently, whenever they connect one to the
> server, it causes most functions on the server to freeze up.  The keyboard
> and mouse still function, but most console functions, like right cilcking on
> My Computer to get the Manage menu, Shutting down, etc. do not respond.  The
> server also becomes unresponsive to the users connected across the network.
>  If the USB drive is already connected when the server is powered on, the
> system responds normally and is able to access the drive.  The server has
> all the most recent IBM and Microsoft updates.  I have tried changing out
> USB cables, power cables, adding a PCI USB interface and connecting to that,
> a different manufacturer's USB drive, but nothing changes the behavior.
>  Also, the problem persists if I unplug the USB drive.
>
> When I plug in a USB flash drive, it works normally, so it seems to have
> something to do with powered devices.  It's probably coincidental, but the
> problem started immediately after an accounting program called Cyma was
> updated on this server.  It uses a Pervasive database as its engine.  The
> server also has a document imaging application called Laserfiche installed,
> which is a MSDE 2000 based application and it has Backup Exec 2010 and
> Sunbelt Vipre Enterprise, which are SQL Express 2005 based.  I have not been
> able to find any correlation to issues with any of the software.
>
> The server works fine in all other regards, so I'm having difficulty
> getting access to it for purposes of killing memory processes to see if I
> can isolate the problem and I'm running out of ideas.  I have resisted
> contacting Microsoft at this point because the customer would prefer to
> avoid the expense.  Has anyone else seen anything similar or have any other
> suggestions for things I could try?
>
> Thanks in advance.
>
> Lewis Johnson
> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
> ~   ~
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~