RE: Skype question

[John Aldrich]

Thanks. I think he's *probably* tried that, but then again, knowing users,
maybe not. J I'll ask him if he's tried that. 

 

John-AldrichTile-Tools

 

From: Tom Miller [mailto:tmil...@hnncsb.org] 
Sent: Friday, August 20, 2010 8:46 AM
To: NT System Admin Issues
Subject: Re: Skype question

 

I have used Skype in the past to call my wife when she is out of the country
on travel.  No real issues there and never a reboot needed.  Is this user
"hanging up" properly?

 

Which icon?  Taskbar or something within the Skype application itself?  He
could just exit out of Skype, be sure to close the taskbar icon, and re-load
it.  

 

This is with free version, no experience with other versions.

 

 

Tom Miller
Engineer, Information Technology
Hampton-Newport News Community Services Board
757-788-0528 

>>> "John Aldrich"  8/19/2010 4:33 PM >>>
Anyone here using Skype? One of my users is using it to make international
calls (our International Sales Manager) and he says that every time he makes
a call in Skype the first one works fine, but he has to reboot the computer
after the first one in order to make another call as the icon for Skype
changes. I have not witnessed this for myself, only going by his reports.
I'm *assuming* from what he said that it's not just a case of the icon
changing, but rather Skype not working.

He said it just started it this week, and it happens whether he's at home or
at the office (remote office) so it doesn't appear to be related to the
corporate firewall nor to the internet connection. At the office we have a 5
Mbit/sec Metro-E circuit and I don't know what he has for internet at home,
other than some type of DSL connection.






~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

 

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Re: Skype question

[Tom Miller]

I have used Skype in the past to call my wife when she is out of the country on 
travel.  No real issues there and never a reboot needed.  Is this user "hanging 
up" properly?
 
Which icon?  Taskbar or something within the Skype application itself?  He 
could just exit out of Skype, be sure to close the taskbar icon, and re-load 
it.  
 
This is with free version, no experience with other versions.
 
 
Tom Miller
Engineer, Information Technology
Hampton-Newport News Community Services Board
757-788-0528 

>>> "John Aldrich"  8/19/2010 4:33 PM >>>
Anyone here using Skype? One of my users is using it to make international
calls (our International Sales Manager) and he says that every time he makes
a call in Skype the first one works fine, but he has to reboot the computer
after the first one in order to make another call as the icon for Skype
changes. I have not witnessed this for myself, only going by his reports.
I'm *assuming* from what he said that it's not just a case of the icon
changing, but rather Skype not working.

He said it just started it this week, and it happens whether he's at home or
at the office (remote office) so it doesn't appear to be related to the
corporate firewall nor to the internet connection. At the office we have a 5
Mbit/sec Metro-E circuit and I don't know what he has for internet at home,
other than some type of DSL connection.






~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Confidentiality Notice:  This e-mail message, including attachments, is for the 
sole use of the intended recipient(s) and may contain confidential and 
privileged information.  Any unauthorized review, use, disclosure, or 
distribution is prohibited.  If you are not the intended recipient, please 
contact the sender by reply e-mail and destroy all copies of the original 
message.

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

Skype question

[John Aldrich]

Anyone here using Skype? One of my users is using it to make international
calls (our International Sales Manager) and he says that every time he makes
a call in Skype the first one works fine, but he has to reboot the computer
after the first one in order to make another call as the icon for Skype
changes. I have not witnessed this for myself, only going by his reports.
I'm *assuming* from what he said that it's not just a case of the icon
changing, but rather Skype not working.

He said it just started it this week, and it happens whether he's at home or
at the office (remote office) so it doesn't appear to be related to the
corporate firewall nor to the internet connection. At the office we have a 5
Mbit/sec Metro-E circuit and I don't know what he has for internet at home,
other than some type of DSL connection.






~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~