Re: [Nut-upsuser] Fatal EEPROM fault!

[Arnaud Quette]

2017-03-27 13:47 GMT+02:00 Sonic :

> On Mon, Mar 27, 2017 at 3:04 AM, Arnaud Quette 
> wrote:
> > as per confirmation from Eaton support team, and looking at the link
> above,
> > the latest FW is "02.12.0025".
>
> Hi Arno,
>

Hi Chris,

According to that link, unless I'm missing something, as the 5P2200RT
> is a 2U sized unit (2 rack spaces) the proper firmware should be
> "03.00.". Firmware "02.12.0025" is listed for 1U sized units.
>

ah, true, sorry. I got confused by the French filter, which only displays
the 1U units (up to 1550)
so indeed, the latest version for your unit is "03.00.".
sorry for the confusion!

> This FW upgrade may fix the EEPROM fault too, but it's not yet confirmed.
>
> > Please update me if you go through this upgrade.
>
> I certainly will - but it's quite problematic as there are no Windows
> systems in the server room. It's a bit unfathomable that in 2017 a
> manufacturer doesn't fully support such critical functions from a 'nix
> box.
>

fully shared feeling.
It's still a chicken and egg thing, where users like you have to report to
support / sales representatives this need for Linux FW upgrade, so that
such things can be considered for the development / release roadmaps.

thanks for your support and understanding,
Arno
-- 
Eaton Data Center Automation Solutions - Opensource Leader -
http://42ity.org
NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org
Debian Developer - http://www.debian.org
Free Software Developer - http://arnaud.quette.fr
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Re: [Nut-upsuser] Fatal EEPROM fault!

[Sonic]

On Mon, Mar 27, 2017 at 3:04 AM, Arnaud Quette  wrote:
> as per confirmation from Eaton support team, and looking at the link above,
> the latest FW is "02.12.0025".

Hi Arno,

According to that link, unless I'm missing something, as the 5P2200RT
is a 2U sized unit (2 rack spaces) the proper firmware should be
"03.00.". Firmware "02.12.0025" is listed for 1U sized units.

> This FW upgrade may fix the EEPROM fault too, but it's not yet confirmed.

> Please update me if you go through this upgrade.

I certainly will - but it's quite problematic as there are no Windows
systems in the server room. It's a bit unfathomable that in 2017 a
manufacturer doesn't fully support such critical functions from a 'nix
box.

Thanks much!

Chris

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Re: [Nut-upsuser] Fatal EEPROM fault!

[Arnaud Quette]

Hi Chris

2017-03-23 16:58 GMT+01:00 Sonic :

> On Thu, Mar 23, 2017 at 11:26 AM, Gene Heskett 
> wrote:
> > Have you the file to be used to update the EEPROM with?
>
> Eaton shows a firmware file:
> https://powerquality.eaton.com/Support/Software-Drivers/
> Downloads/5P-UPS-firmware.asp
>
> However I'm not sure if it is for the questionable EEPROM and if so
> maybe it is downlevel from the current reported firmware.
> upsc shows:
> ups.firmware: 04
>
> and the file is apparently:
> V03.00.
>
> Chris
> 
>

as per confirmation from Eaton support team, and looking at the link above,
the latest FW is "02.12.0025".

This FW upgrade may fix the EEPROM fault too, but it's not yet confirmed.

Please update me if you go through this upgrade.

Thanks and cheers,
Arno
-- 
Eaton Data Center Automation Solutions - Opensource Leader -
http://42ity.org
NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org
Debian Developer - http://www.debian.org
Free Software Developer - http://arnaud.quette.fr
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