Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

2014-11-11 Thread Grace Dunbar 
Jennifer,
While this community is wonderful, smart, and helpful, they may not always
be able to help pinpoint and troubleshoot issues local to your Evergreen
installation. If you need more assistance than the mailing list and IRC
channel can provide on your timetable, you may want to look into getting
some consulting or support assistance from a vendor. The community
maintains a page of known Evergreen vendors.
http://evergreen-ils.org/dokuwiki/doku.php?id=faqs:evergreen_companies

I hope you find your solution here, though!
Grace
(who, in the interest of full disclosure, works for one of the vendors)

On Tue, Nov 11, 2014 at 2:38 PM, Walz, Jennifer  wrote:

>  Ben,
>
>
>
> Thanks for the reply.  I saw that discussion and we investigated the issue
> that was raised.  That is not the problem.   There are no working locations
> or any permissions that will let us see the patron record.  It appears
> corrupted and not giving us an error message.   We have tried viewing it
> with admin level permissions down to the lowliest staff.It DOES show up
> with all permissions on our development copy of the software. And the
> only discernible differences I can see are the display properties in the
> html code.But how can it be fixed?
>
>
>
> Thanks!
>
>
>
> Jennifer
>
> --
> Jennifer Walz, MLS -  ILS minister of operations
> Kinlaw Library -  *Asbury University*
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlw...@asbury.edu
>
>
>
> *From:* open-ils-general-boun...@list.georgialibraries.org [mailto:
> open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Ben
> Shum
> *Sent:* Tuesday, November 11, 2014 2:26 PM
> *To:* Evergreen Discussion Group
> *Subject:* Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
>
>
>
> Hi Jennifer,
>
>
>
> This sounded familiar, and I wonder if you've taken a look at this reply
> by Jennifer Pringle (from Sitka) where she suggests it may be a working
> locations / permissions issue for the staff accounts attempting to access
> users.
>
>
>
> See threaded discussion:  http://markmail.org/message/ec7pucv23mhq7fuz
>
>
>
> Have you looked at the working locations for the staff users to determine
> if her hypothesis was correct?
>
>
>
> -- Ben
>
>
>
> On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer  wrote:
>
> All -
>
>
>
> Ok. I'm new to evergreen, but I am pretty sure that all the display within
> the staff client is governed by html code / files, right?   I mean, if you
> hit the "debug" button, you see the html code.
>
>
>
>   So.  We are still having problems with our patron records displaying.
> In other words, we get a blank screen (almost) in the staff client window
> when we go to edit a patron record.  We also cannot register a patron.  The
> same screen displays.Like this:
>
>
>
>
>
> Some of the buttons are displaying, but not the rest of the form – and no
> data.  Data is all there in the system, but it does not display.
>
>
>
> What is wrong??  I am guessing it has to do with the html code is not
> getting the right info from a js file or some part of the code is
> corrupted.   I investigated this by looking at our development server
> files.  We CAN view the patron records there with no trouble.I hit the
> “debug” button there and printed off that file, and did the same in the
> client that is not working.  I DO notice that there are differences in the
> code and some lines are missing or not in the same places.
>
>
>
>How do we fix this?   Is this really the problem? Can we just
> simply re-install (copy etc) the file from our development server over to
> the other one? The source from debug is:
> oils://remote/eg/actor/user/registerShould all the files in that
> directory also be swapped out? Is there a js file call that is
> necessary that maybe got corrupted or deleted?
>
>
>
> Can anyone give any guidance on this? Is it possible that the files on
> the server have gotten corrupted?   Is there a way to make this easy?  Or
> do we have to do a complete reload of the files?
>
>
>
>   Thanks!
>
>
>
> Jennifer
>
> --
>
> Jennifer Walz, MLS - ILS troubleshooter
>
> Kinlaw Library -  Asbury University
>
> One Macklem Drive, Wilmore, KY 40390
>
> 859-858-3511 ext. 2269
>
> jlw...@asbury.edu
>
>
>
>
>
> --
>
> Benjamin Shum
>
> Evergreen Systems Manager
>
> Bibliomation, Inc.
>
> 24 Wooster Ave.
>
> Waterbury, CT 06708
>
> 203-577-4070, ext. 113
>



-- 
Grace Dunbar, Vice President
Equinox Software, Inc.  -  The Open Source Experts
gdun...@esilibrary.com
1-877-OPEN-ILSwww.esilibrary.com

Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

2014-11-11 Thread Sharp, Chris 
Jennifer, 

Just to rule out permissions completely, can you verify that your "admin" user 
has the super_user flag marked true?  That would be discoverable with this 
direct query to the database:

SELECT super_user FROM actor.usr WHERE id = 1;

If that returns true ('t'), and you know that's the user you're logging in as, 
that effectively rules out permissions for this issue.

As far as file corruption goes, you can compare the files on your live server 
with the ones from your test/development server with the Linux "diff" command.  
If that returns without an error, the files are the same.

Hope that's helpful,

Chris

- Original Message -
> From: "Jennifer Walz" 
> To: "Evergreen Discussion Group" 
> Sent: Tuesday, November 11, 2014 2:38:17 PM
> Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
> 
> 
> 
> 
> Ben,
> 
> 
> 
> Thanks for the reply. I saw that discussion and we investigated the
> issue that was raised. That is not the problem. There are no working
> locations or any permissions that will let us see the patron record.
> It appears corrupted and not giving us an error message. We have
> tried viewing it with admin level permissions down to the lowliest
> staff. It DOES show up with all permissions on our development copy
> of the software. And the only discernible differences I can see are
> the display properties in the html code. But how can it be fixed?
> 
> 
> 
> Thanks!
> 
> 
> 
> Jennifer
> 
> --
> Jennifer Walz, MLS - ILS minister of operations
> Kinlaw Library - Asbury University
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlw...@asbury.edu
> 
> 
> 
> From: open-ils-general-boun...@list.georgialibraries.org
> [mailto:open-ils-general-boun...@list.georgialibraries.org] On
> Behalf Of Ben Shum
> Sent: Tuesday, November 11, 2014 2:26 PM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
> 
> 
> 
> 
> Hi Jennifer,
> 
> 
> 
> 
> 
> This sounded familiar, and I wonder if you've taken a look at this
> reply by Jennifer Pringle (from Sitka) where she suggests it may be
> a working locations / permissions issue for the staff accounts
> attempting to access users.
> 
> 
> 
> 
> 
> See threaded discussion: http://markmail.org/message/ec7pucv23mhq7fuz
> 
> 
> 
> 
> 
> Have you looked at the working locations for the staff users to
> determine if her hypothesis was correct?
> 
> 
> 
> 
> 
> -- Ben
> 
> 
> 
> 
> 
> On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer < jlw...@asbury.edu >
> wrote:
> 
> 
> 
> All -
> 
> 
> 
> Ok. I'm new to evergreen, but I am pretty sure that all the display
> within the staff client is governed by html code / files, right? I
> mean, if you hit the "debug" button, you see the html code.
> 
> 
> 
> So. We are still having problems with our patron records displaying.
> In other words, we get a blank screen (almost) in the staff client
> window when we go to edit a patron record. We also cannot register a
> patron. The same screen displays. Like this:
> 
> 
> 
> 
> 
> 
> 
> Some of the buttons are displaying, but not the rest of the form –
> and no data. Data is all there in the system, but it does not
> display.
> 
> 
> 
> What is wrong?? I am guessing it has to do with the html code is not
> getting the right info from a js file or some part of the code is
> corrupted. I investigated this by looking at our development server
> files. We CAN view the patron records there with no trouble. I hit
> the “debug” button there and printed off that file, and did the same
> in the client that is not working. I DO notice that there are
> differences in the code and some lines are missing or not in the
> same places.
> 
> 
> 
> How do we fix this? Is this really the problem? Can we just simply
> re-install (copy etc) the file from our development server over to
> the other one? The source from debug is:
> oils://remote/eg/actor/user/register Should all the files in that
> directory also be swapped out? Is there a js file call that is
> necessary that maybe got corrupted or deleted?
> 
> 
> 
> Can anyone give any guidance on this? Is it possible that the files
> on the server have gotten corrupted? Is there a way to make this
> easy? Or do we have to do a complete reload of the files?
> 
> 
> 
> Thanks!
> 
> 
> 
> Jennifer
> 
> --
> 
> Jennifer Walz, MLS - ILS troubleshooter
> 
> Kinlaw Library - Asbury University
> 
> One Macklem Drive, Wilmore, KY 40390
> 
> 859-858-3511 ext. 2269
> 
> jlw...@asbury.edu
> 
> 
> 
> 
> 
> 
> 
> 
> --
> 
> 
> 
> 
> 
> Benjamin Shum
> 
> 
> Evergreen Systems Manager
> 
> 
> Bibliomation, Inc.
> 
> 
> 24 Wooster Ave.
> 
> 
> Waterbury, CT 06708
> 
> 
> 203-577-4070, ext. 113

-- 
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csh...@georgialibraries.org
http://pines.g

Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

2014-11-11 Thread Michael Shaw 
Jennifer et al,

It has been our experience that the problem in question is made up of one
problem area. That being the html code for the page, according to
http://validator.w3.org/ , contains 98 validity errors including one or
more errors involving form action, submit values and attributes.

Seems to me that may go a long way in fixing.


On Tue, Nov 11, 2014 at 2:38 PM, Walz, Jennifer  wrote:

>  Ben,
>
>
>
> Thanks for the reply.  I saw that discussion and we investigated the issue
> that was raised.  That is not the problem.   There are no working locations
> or any permissions that will let us see the patron record.  It appears
> corrupted and not giving us an error message.   We have tried viewing it
> with admin level permissions down to the lowliest staff.It DOES show up
> with all permissions on our development copy of the software. And the
> only discernible differences I can see are the display properties in the
> html code.But how can it be fixed?
>
>
>
> Thanks!
>
>
>
> Jennifer
>
> --
> Jennifer Walz, MLS -  ILS minister of operations
> Kinlaw Library -  *Asbury University*
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlw...@asbury.edu
>
>
>
> *From:* open-ils-general-boun...@list.georgialibraries.org [mailto:
> open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Ben
> Shum
> *Sent:* Tuesday, November 11, 2014 2:26 PM
> *To:* Evergreen Discussion Group
> *Subject:* Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
>
>
>
> Hi Jennifer,
>
>
>
> This sounded familiar, and I wonder if you've taken a look at this reply
> by Jennifer Pringle (from Sitka) where she suggests it may be a working
> locations / permissions issue for the staff accounts attempting to access
> users.
>
>
>
> See threaded discussion:  http://markmail.org/message/ec7pucv23mhq7fuz
>
>
>
> Have you looked at the working locations for the staff users to determine
> if her hypothesis was correct?
>
>
>
> -- Ben
>
>
>
> On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer  wrote:
>
> All -
>
>
>
> Ok. I'm new to evergreen, but I am pretty sure that all the display within
> the staff client is governed by html code / files, right?   I mean, if you
> hit the "debug" button, you see the html code.
>
>
>
>   So.  We are still having problems with our patron records displaying.
> In other words, we get a blank screen (almost) in the staff client window
> when we go to edit a patron record.  We also cannot register a patron.  The
> same screen displays.Like this:
>
>
>
>
>
> Some of the buttons are displaying, but not the rest of the form – and no
> data.  Data is all there in the system, but it does not display.
>
>
>
> What is wrong??  I am guessing it has to do with the html code is not
> getting the right info from a js file or some part of the code is
> corrupted.   I investigated this by looking at our development server
> files.  We CAN view the patron records there with no trouble.I hit the
> “debug” button there and printed off that file, and did the same in the
> client that is not working.  I DO notice that there are differences in the
> code and some lines are missing or not in the same places.
>
>
>
>How do we fix this?   Is this really the problem? Can we just
> simply re-install (copy etc) the file from our development server over to
> the other one? The source from debug is:
> oils://remote/eg/actor/user/registerShould all the files in that
> directory also be swapped out? Is there a js file call that is
> necessary that maybe got corrupted or deleted?
>
>
>
> Can anyone give any guidance on this? Is it possible that the files on
> the server have gotten corrupted?   Is there a way to make this easy?  Or
> do we have to do a complete reload of the files?
>
>
>
>   Thanks!
>
>
>
> Jennifer
>
> --
>
> Jennifer Walz, MLS - ILS troubleshooter
>
> Kinlaw Library -  Asbury University
>
> One Macklem Drive, Wilmore, KY 40390
>
> 859-858-3511 ext. 2269
>
> jlw...@asbury.edu
>
>
>
>
>
> --
>
> Benjamin Shum
>
> Evergreen Systems Manager
>
> Bibliomation, Inc.
>
> 24 Wooster Ave.
>
> Waterbury, CT 06708
>
> 203-577-4070, ext. 113
>



-- 
Grace & peace,
The Rev. Michael Shaw, MATS
Research and Library Loan Specialist
Florida Information Commons
Prayer Chaplain
Asbury Theological Seminary
407-482-7678

Look to the LORD and his strength;
   seek His face always.
(Psalm 104:5 - NIV)

And he (Jesus) told them a parable to the effect that they ought *always to
pray* and not lose heart.  (Luke 18:1 - ESV)

Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

2014-11-11 Thread Walz, Jennifer 
Ben,

Thanks for the reply.  I saw that discussion and we investigated the issue that 
was raised.  That is not the problem.   There are no working locations or any 
permissions that will let us see the patron record.  It appears corrupted and 
not giving us an error message.   We have tried viewing it with admin level 
permissions down to the lowliest staff.It DOES show up with all permissions 
on our development copy of the software. And the only discernible 
differences I can see are the display properties in the html code.But how 
can it be fixed?

Thanks!

Jennifer
--
Jennifer Walz, MLS -  ILS minister of operations
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlw...@asbury.edu

From: open-ils-general-boun...@list.georgialibraries.org 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Ben 
Shum
Sent: Tuesday, November 11, 2014 2:26 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

Hi Jennifer,

This sounded familiar, and I wonder if you've taken a look at this reply by 
Jennifer Pringle (from Sitka) where she suggests it may be a working locations 
/ permissions issue for the staff accounts attempting to access users.

See threaded discussion:  http://markmail.org/message/ec7pucv23mhq7fuz

Have you looked at the working locations for the staff users to determine if 
her hypothesis was correct?

-- Ben

On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer 
mailto:jlw...@asbury.edu>> wrote:

All -



Ok. I'm new to evergreen, but I am pretty sure that all the display within the 
staff client is governed by html code / files, right?   I mean, if you hit the 
"debug" button, you see the html code.



  So.  We are still having problems with our patron records displaying.  In 
other words, we get a blank screen (almost) in the staff client window when we 
go to edit a patron record.  We also cannot register a patron.  The same screen 
displays.Like this:



[cid:image001.jpg@01CFFDBD.20813A60]



Some of the buttons are displaying, but not the rest of the form – and no data. 
 Data is all there in the system, but it does not display.



What is wrong??  I am guessing it has to do with the html code is not getting 
the right info from a js file or some part of the code is corrupted.   I 
investigated this by looking at our development server files.  We CAN view the 
patron records there with no trouble.I hit the “debug” button there and 
printed off that file, and did the same in the client that is not working.  I 
DO notice that there are differences in the code and some lines are missing or 
not in the same places.



   How do we fix this?   Is this really the problem? Can we just simply 
re-install (copy etc) the file from our development server over to the other 
one? The source from debug is:  oils://remote/eg/actor/user/register
Should all the files in that directory also be swapped out? Is there a js 
file call that is necessary that maybe got corrupted or deleted?



Can anyone give any guidance on this? Is it possible that the files on the 
server have gotten corrupted?   Is there a way to make this easy?  Or do we 
have to do a complete reload of the files?



  Thanks!



Jennifer

--

Jennifer Walz, MLS - ILS troubleshooter

Kinlaw Library -  Asbury University

One Macklem Drive, Wilmore, KY 40390

859-858-3511 ext. 2269

jlw...@asbury.edu



--
Benjamin Shum
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070, ext. 113

Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

2014-11-11 Thread Ben Shum 
Hi Jennifer,

This sounded familiar, and I wonder if you've taken a look at this reply by
Jennifer Pringle (from Sitka) where she suggests it may be a working
locations / permissions issue for the staff accounts attempting to access
users.

See threaded discussion:  http://markmail.org/message/ec7pucv23mhq7fuz

Have you looked at the working locations for the staff users to determine
if her hypothesis was correct?

-- Ben

On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer  wrote:

>  All -
>
>
>
> Ok. I'm new to evergreen, but I am pretty sure that all the display within
> the staff client is governed by html code / files, right?   I mean, if you
> hit the "debug" button, you see the html code.
>
>
>
>   So.  We are still having problems with our patron records displaying.
> In other words, we get a blank screen (almost) in the staff client window
> when we go to edit a patron record.  We also cannot register a patron.  The
> same screen displays.Like this:
>
>
>
>
>
> Some of the buttons are displaying, but not the rest of the form – and no
> data.  Data is all there in the system, but it does not display.
>
>
>
> What is wrong??  I am guessing it has to do with the html code is not
> getting the right info from a js file or some part of the code is
> corrupted.   I investigated this by looking at our development server
> files.  We CAN view the patron records there with no trouble.I hit the
> “debug” button there and printed off that file, and did the same in the
> client that is not working.  I DO notice that there are differences in the
> code and some lines are missing or not in the same places.
>
>
>
>How do we fix this?   Is this really the problem? Can we just
> simply re-install (copy etc) the file from our development server over to
> the other one? The source from debug is:
> oils://remote/eg/actor/user/registerShould all the files in that
> directory also be swapped out? Is there a js file call that is
> necessary that maybe got corrupted or deleted?
>
>
>
> Can anyone give any guidance on this? Is it possible that the files on
> the server have gotten corrupted?   Is there a way to make this easy?  Or
> do we have to do a complete reload of the files?
>
>
>
>   Thanks!
>
>
>
> Jennifer
>
> --
>
> Jennifer Walz, MLS - ILS troubleshooter
>
> Kinlaw Library -  Asbury University
>
> One Macklem Drive, Wilmore, KY 40390
>
> 859-858-3511 ext. 2269
>
> jlw...@asbury.edu
>



-- 
Benjamin Shum
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070, ext. 113

[OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

2014-11-11 Thread Walz, Jennifer 
All -



Ok. I'm new to evergreen, but I am pretty sure that all the display within the 
staff client is governed by html code / files, right?   I mean, if you hit the 
"debug" button, you see the html code.



  So.  We are still having problems with our patron records displaying.  In 
other words, we get a blank screen (almost) in the staff client window when we 
go to edit a patron record.  We also cannot register a patron.  The same screen 
displays.Like this:



[cid:image003.jpg@01CFFDB8.9CB6F700]



Some of the buttons are displaying, but not the rest of the form - and no data. 
 Data is all there in the system, but it does not display.



What is wrong??  I am guessing it has to do with the html code is not getting 
the right info from a js file or some part of the code is corrupted.   I 
investigated this by looking at our development server files.  We CAN view the 
patron records there with no trouble.I hit the "debug" button there and 
printed off that file, and did the same in the client that is not working.  I 
DO notice that there are differences in the code and some lines are missing or 
not in the same places.



   How do we fix this?   Is this really the problem? Can we just simply 
re-install (copy etc) the file from our development server over to the other 
one? The source from debug is:  oils://remote/eg/actor/user/register
Should all the files in that directory also be swapped out? Is there a js 
file call that is necessary that maybe got corrupted or deleted?



Can anyone give any guidance on this? Is it possible that the files on the 
server have gotten corrupted?   Is there a way to make this easy?  Or do we 
have to do a complete reload of the files?



  Thanks!



Jennifer

--

Jennifer Walz, MLS - ILS troubleshooter

Kinlaw Library -  Asbury University

One Macklem Drive, Wilmore, KY 40390

859-858-3511 ext. 2269

jlw...@asbury.edu