Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
To answer your question from the subject: Yes, you can reload corrupt files by reinstalling a fresh Evergreen. I would do so from an entirely fresh download or git repository to avoid the issue of the files being corrupted in the previous location. In fact, I'd recommend making a completely clean installation without any local customizations to rule out a local customization causing the issues. Once that is working, I recommend adding any customizations one at a time to see where it breaks, if it breaks at all. HtH, Jason -- Jason Stephenson Assistant Director for Technology Services Merrimack Valley Library Consortium 1600 Osgood ST, Suite 2094 North Andover, MA 01845 Phone: 978-557-5891 Email: jstephen...@mvlc.org
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Hi Jennifer, Do you have a lot of Patron Statistical Categories? Or a large Permission Group tree? Since you cannot load even the registration screen, I wonder if it is timing out getting data to populate that screen. Just a thought.. -Michele On 11/11/2014 2:05 PM, Walz, Jennifer wrote: All - Ok. I'm new to evergreen, but I am pretty sure that all the display within the staff client is governed by html code / files, right? I mean, if you hit the debug button, you see the html code. So. We are still having problems with our patron records displaying. In other words, we get a blank screen (almost) in the staff client window when we go to edit a patron record. We also cannot register a patron. The same screen displays.Like this: Some of the buttons are displaying, but not the rest of the form – and no data. Data is all there in the system, but it does not display. What is wrong?? I am guessing it has to do with the html code is not getting the right info from a js file or some part of the code is corrupted. I investigated this by looking at our development server files. We CAN view the patron records there with no trouble.I hit the “debug” button there and printed off that file, and did the same in the client that is not working. I DO notice that there are differences in the code and some lines are missing or not in the same places. How do we fix this? Is this really the problem? Can we just simply re-install (copy etc) the file from our development server over to the other one? The source from debug is: oils://remote/eg/actor/user/register Should all the files in that directory also be swapped out? Is there a js file call that is necessary that maybe got corrupted or deleted? Can anyone give any guidance on this? Is it possible that the files on the server have gotten corrupted? Is there a way to make this easy? Or do we have to do a complete reload of the files? Thanks! Jennifer -- Jennifer Walz, MLS - ILS troubleshooter Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu -- Michele Morgan, Technical Assistant North of Boston Library Exchange, Danvers Massachusetts mmor...@noblenet.org
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Jennifer, one thing worth doing is to check the Javascript console for errors in a separate tab (I would suggest actually clearing out any existing errors from the console immediately prior to attempting to load the patron interface). You can find the Javascript console under Admin - For Developers - Javascript Console. You may need the DEBUG_CLIENT permission to select it. Errors here could give us a clue as to what is going wrong. -- Jason Etheridge | Equinox Software, Inc. / The Open Source Experts | phone: 1-877-OPEN-ILS (673-6457) | email: ja...@esilibrary.com | web: http://www.esilibrary.com
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
All, Ok. I don’t mean to be a bug about this, but the Evergreen documentation is very limited so… I think now we DO have a permission problem. We are trying to set up our Circulation Supervisor to be able to view, register, create, delete, update (modify) patron records. But now she is not able to see the patron records. (we get a similar screen as before, no fields, but lots of buttons) When other administrator logins are used, there is no problem. So my question is, without giving that staff account ALL permissions, what are the specific ones required to make those things possible? Are there conflicting permissions?? In other words, if you have one thing set, others are excluded without you knowing it?So, for instance, if I have that permission group set with “editing permissions” of group_application.user.staff.circ_admin, does that conflict with specific permissions set in the “group config” tab?? And what level of permission should we set? Consortium, System, Branch?Do those effect what you see? If the patron records are loaded by the sys admin, can everyone see them? Or do you need permissions to see certain records? And what ARE those “editing permissions” anyway in the permissions group editor? Why is there one permission in one place and group permissions defined on the tab? Thanks! Jennifer -- Jennifer Walz, MLS – ILS confused Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu
[OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
All - Ok. I'm new to evergreen, but I am pretty sure that all the display within the staff client is governed by html code / files, right? I mean, if you hit the debug button, you see the html code. So. We are still having problems with our patron records displaying. In other words, we get a blank screen (almost) in the staff client window when we go to edit a patron record. We also cannot register a patron. The same screen displays.Like this: [cid:image003.jpg@01CFFDB8.9CB6F700] Some of the buttons are displaying, but not the rest of the form - and no data. Data is all there in the system, but it does not display. What is wrong?? I am guessing it has to do with the html code is not getting the right info from a js file or some part of the code is corrupted. I investigated this by looking at our development server files. We CAN view the patron records there with no trouble.I hit the debug button there and printed off that file, and did the same in the client that is not working. I DO notice that there are differences in the code and some lines are missing or not in the same places. How do we fix this? Is this really the problem? Can we just simply re-install (copy etc) the file from our development server over to the other one? The source from debug is: oils://remote/eg/actor/user/register Should all the files in that directory also be swapped out? Is there a js file call that is necessary that maybe got corrupted or deleted? Can anyone give any guidance on this? Is it possible that the files on the server have gotten corrupted? Is there a way to make this easy? Or do we have to do a complete reload of the files? Thanks! Jennifer -- Jennifer Walz, MLS - ILS troubleshooter Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Hi Jennifer, This sounded familiar, and I wonder if you've taken a look at this reply by Jennifer Pringle (from Sitka) where she suggests it may be a working locations / permissions issue for the staff accounts attempting to access users. See threaded discussion: http://markmail.org/message/ec7pucv23mhq7fuz Have you looked at the working locations for the staff users to determine if her hypothesis was correct? -- Ben On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer jlw...@asbury.edu wrote: All - Ok. I'm new to evergreen, but I am pretty sure that all the display within the staff client is governed by html code / files, right? I mean, if you hit the debug button, you see the html code. So. We are still having problems with our patron records displaying. In other words, we get a blank screen (almost) in the staff client window when we go to edit a patron record. We also cannot register a patron. The same screen displays.Like this: Some of the buttons are displaying, but not the rest of the form – and no data. Data is all there in the system, but it does not display. What is wrong?? I am guessing it has to do with the html code is not getting the right info from a js file or some part of the code is corrupted. I investigated this by looking at our development server files. We CAN view the patron records there with no trouble.I hit the “debug” button there and printed off that file, and did the same in the client that is not working. I DO notice that there are differences in the code and some lines are missing or not in the same places. How do we fix this? Is this really the problem? Can we just simply re-install (copy etc) the file from our development server over to the other one? The source from debug is: oils://remote/eg/actor/user/registerShould all the files in that directory also be swapped out? Is there a js file call that is necessary that maybe got corrupted or deleted? Can anyone give any guidance on this? Is it possible that the files on the server have gotten corrupted? Is there a way to make this easy? Or do we have to do a complete reload of the files? Thanks! Jennifer -- Jennifer Walz, MLS - ILS troubleshooter Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu -- Benjamin Shum Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070, ext. 113
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Ben, Thanks for the reply. I saw that discussion and we investigated the issue that was raised. That is not the problem. There are no working locations or any permissions that will let us see the patron record. It appears corrupted and not giving us an error message. We have tried viewing it with admin level permissions down to the lowliest staff.It DOES show up with all permissions on our development copy of the software. And the only discernible differences I can see are the display properties in the html code.But how can it be fixed? Thanks! Jennifer -- Jennifer Walz, MLS - ILS minister of operations Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu From: open-ils-general-boun...@list.georgialibraries.org [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Ben Shum Sent: Tuesday, November 11, 2014 2:26 PM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded? Hi Jennifer, This sounded familiar, and I wonder if you've taken a look at this reply by Jennifer Pringle (from Sitka) where she suggests it may be a working locations / permissions issue for the staff accounts attempting to access users. See threaded discussion: http://markmail.org/message/ec7pucv23mhq7fuz Have you looked at the working locations for the staff users to determine if her hypothesis was correct? -- Ben On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer jlw...@asbury.edumailto:jlw...@asbury.edu wrote: All - Ok. I'm new to evergreen, but I am pretty sure that all the display within the staff client is governed by html code / files, right? I mean, if you hit the debug button, you see the html code. So. We are still having problems with our patron records displaying. In other words, we get a blank screen (almost) in the staff client window when we go to edit a patron record. We also cannot register a patron. The same screen displays.Like this: [cid:image001.jpg@01CFFDBD.20813A60] Some of the buttons are displaying, but not the rest of the form – and no data. Data is all there in the system, but it does not display. What is wrong?? I am guessing it has to do with the html code is not getting the right info from a js file or some part of the code is corrupted. I investigated this by looking at our development server files. We CAN view the patron records there with no trouble.I hit the “debug” button there and printed off that file, and did the same in the client that is not working. I DO notice that there are differences in the code and some lines are missing or not in the same places. How do we fix this? Is this really the problem? Can we just simply re-install (copy etc) the file from our development server over to the other one? The source from debug is: oils://remote/eg/actor/user/register Should all the files in that directory also be swapped out? Is there a js file call that is necessary that maybe got corrupted or deleted? Can anyone give any guidance on this? Is it possible that the files on the server have gotten corrupted? Is there a way to make this easy? Or do we have to do a complete reload of the files? Thanks! Jennifer -- Jennifer Walz, MLS - ILS troubleshooter Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269tel:859-858-3511%20ext.%202269 jlw...@asbury.edumailto:jlw...@asbury.edu -- Benjamin Shum Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070, ext. 113
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Jennifer et al, It has been our experience that the problem in question is made up of one problem area. That being the html code for the page, according to http://validator.w3.org/ , contains 98 validity errors including one or more errors involving form action, submit values and attributes. Seems to me that may go a long way in fixing. On Tue, Nov 11, 2014 at 2:38 PM, Walz, Jennifer jlw...@asbury.edu wrote: Ben, Thanks for the reply. I saw that discussion and we investigated the issue that was raised. That is not the problem. There are no working locations or any permissions that will let us see the patron record. It appears corrupted and not giving us an error message. We have tried viewing it with admin level permissions down to the lowliest staff.It DOES show up with all permissions on our development copy of the software. And the only discernible differences I can see are the display properties in the html code.But how can it be fixed? Thanks! Jennifer -- Jennifer Walz, MLS - ILS minister of operations Kinlaw Library - *Asbury University* One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu *From:* open-ils-general-boun...@list.georgialibraries.org [mailto: open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Ben Shum *Sent:* Tuesday, November 11, 2014 2:26 PM *To:* Evergreen Discussion Group *Subject:* Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded? Hi Jennifer, This sounded familiar, and I wonder if you've taken a look at this reply by Jennifer Pringle (from Sitka) where she suggests it may be a working locations / permissions issue for the staff accounts attempting to access users. See threaded discussion: http://markmail.org/message/ec7pucv23mhq7fuz Have you looked at the working locations for the staff users to determine if her hypothesis was correct? -- Ben On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer jlw...@asbury.edu wrote: All - Ok. I'm new to evergreen, but I am pretty sure that all the display within the staff client is governed by html code / files, right? I mean, if you hit the debug button, you see the html code. So. We are still having problems with our patron records displaying. In other words, we get a blank screen (almost) in the staff client window when we go to edit a patron record. We also cannot register a patron. The same screen displays.Like this: Some of the buttons are displaying, but not the rest of the form – and no data. Data is all there in the system, but it does not display. What is wrong?? I am guessing it has to do with the html code is not getting the right info from a js file or some part of the code is corrupted. I investigated this by looking at our development server files. We CAN view the patron records there with no trouble.I hit the “debug” button there and printed off that file, and did the same in the client that is not working. I DO notice that there are differences in the code and some lines are missing or not in the same places. How do we fix this? Is this really the problem? Can we just simply re-install (copy etc) the file from our development server over to the other one? The source from debug is: oils://remote/eg/actor/user/registerShould all the files in that directory also be swapped out? Is there a js file call that is necessary that maybe got corrupted or deleted? Can anyone give any guidance on this? Is it possible that the files on the server have gotten corrupted? Is there a way to make this easy? Or do we have to do a complete reload of the files? Thanks! Jennifer -- Jennifer Walz, MLS - ILS troubleshooter Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu -- Benjamin Shum Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070, ext. 113 -- Grace peace, The Rev. Michael Shaw, MATS Research and Library Loan Specialist Florida Information Commons Prayer Chaplain Asbury Theological Seminary 407-482-7678 Look to the LORD and his strength; seek His face always. (Psalm 104:5 - NIV) And he (Jesus) told them a parable to the effect that they ought *always to pray* and not lose heart. (Luke 18:1 - ESV)
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Jennifer,
Just to rule out permissions completely, can you verify that your admin user
has the super_user flag marked true? That would be discoverable with this
direct query to the database:
SELECT super_user FROM actor.usr WHERE id = 1;
If that returns true ('t'), and you know that's the user you're logging in as,
that effectively rules out permissions for this issue.
As far as file corruption goes, you can compare the files on your live server
with the ones from your test/development server with the Linux diff command.
If that returns without an error, the files are the same.
Hope that's helpful,
Chris
- Original Message -
From: Jennifer Walz jlw...@asbury.edu
To: Evergreen Discussion Group open-ils-general@list.georgialibraries.org
Sent: Tuesday, November 11, 2014 2:38:17 PM
Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Ben,
Thanks for the reply. I saw that discussion and we investigated the
issue that was raised. That is not the problem. There are no working
locations or any permissions that will let us see the patron record.
It appears corrupted and not giving us an error message. We have
tried viewing it with admin level permissions down to the lowliest
staff. It DOES show up with all permissions on our development copy
of the software. And the only discernible differences I can see are
the display properties in the html code. But how can it be fixed?
Thanks!
Jennifer
--
Jennifer Walz, MLS - ILS minister of operations
Kinlaw Library - Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlw...@asbury.edu
From: open-ils-general-boun...@list.georgialibraries.org
[mailto:open-ils-general-boun...@list.georgialibraries.org] On
Behalf Of Ben Shum
Sent: Tuesday, November 11, 2014 2:26 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Hi Jennifer,
This sounded familiar, and I wonder if you've taken a look at this
reply by Jennifer Pringle (from Sitka) where she suggests it may be
a working locations / permissions issue for the staff accounts
attempting to access users.
See threaded discussion: http://markmail.org/message/ec7pucv23mhq7fuz
Have you looked at the working locations for the staff users to
determine if her hypothesis was correct?
-- Ben
On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer jlw...@asbury.edu
wrote:
All -
Ok. I'm new to evergreen, but I am pretty sure that all the display
within the staff client is governed by html code / files, right? I
mean, if you hit the debug button, you see the html code.
So. We are still having problems with our patron records displaying.
In other words, we get a blank screen (almost) in the staff client
window when we go to edit a patron record. We also cannot register a
patron. The same screen displays. Like this:
Some of the buttons are displaying, but not the rest of the form –
and no data. Data is all there in the system, but it does not
display.
What is wrong?? I am guessing it has to do with the html code is not
getting the right info from a js file or some part of the code is
corrupted. I investigated this by looking at our development server
files. We CAN view the patron records there with no trouble. I hit
the “debug” button there and printed off that file, and did the same
in the client that is not working. I DO notice that there are
differences in the code and some lines are missing or not in the
same places.
How do we fix this? Is this really the problem? Can we just simply
re-install (copy etc) the file from our development server over to
the other one? The source from debug is:
oils://remote/eg/actor/user/register Should all the files in that
directory also be swapped out? Is there a js file call that is
necessary that maybe got corrupted or deleted?
Can anyone give any guidance on this? Is it possible that the files
on the server have gotten corrupted? Is there a way to make this
easy? Or do we have to do a complete reload of the files?
Thanks!
Jennifer
--
Jennifer Walz, MLS - ILS troubleshooter
Kinlaw Library - Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlw...@asbury.edu
--
Benjamin Shum
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070, ext. 113
--
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csh...@georgialibraries.org
http://pines.georgialibraries.org/
Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
Jennifer, While this community is wonderful, smart, and helpful, they may not always be able to help pinpoint and troubleshoot issues local to your Evergreen installation. If you need more assistance than the mailing list and IRC channel can provide on your timetable, you may want to look into getting some consulting or support assistance from a vendor. The community maintains a page of known Evergreen vendors. http://evergreen-ils.org/dokuwiki/doku.php?id=faqs:evergreen_companies I hope you find your solution here, though! Grace (who, in the interest of full disclosure, works for one of the vendors) On Tue, Nov 11, 2014 at 2:38 PM, Walz, Jennifer jlw...@asbury.edu wrote: Ben, Thanks for the reply. I saw that discussion and we investigated the issue that was raised. That is not the problem. There are no working locations or any permissions that will let us see the patron record. It appears corrupted and not giving us an error message. We have tried viewing it with admin level permissions down to the lowliest staff.It DOES show up with all permissions on our development copy of the software. And the only discernible differences I can see are the display properties in the html code.But how can it be fixed? Thanks! Jennifer -- Jennifer Walz, MLS - ILS minister of operations Kinlaw Library - *Asbury University* One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu *From:* open-ils-general-boun...@list.georgialibraries.org [mailto: open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Ben Shum *Sent:* Tuesday, November 11, 2014 2:26 PM *To:* Evergreen Discussion Group *Subject:* Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded? Hi Jennifer, This sounded familiar, and I wonder if you've taken a look at this reply by Jennifer Pringle (from Sitka) where she suggests it may be a working locations / permissions issue for the staff accounts attempting to access users. See threaded discussion: http://markmail.org/message/ec7pucv23mhq7fuz Have you looked at the working locations for the staff users to determine if her hypothesis was correct? -- Ben On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer jlw...@asbury.edu wrote: All - Ok. I'm new to evergreen, but I am pretty sure that all the display within the staff client is governed by html code / files, right? I mean, if you hit the debug button, you see the html code. So. We are still having problems with our patron records displaying. In other words, we get a blank screen (almost) in the staff client window when we go to edit a patron record. We also cannot register a patron. The same screen displays.Like this: Some of the buttons are displaying, but not the rest of the form – and no data. Data is all there in the system, but it does not display. What is wrong?? I am guessing it has to do with the html code is not getting the right info from a js file or some part of the code is corrupted. I investigated this by looking at our development server files. We CAN view the patron records there with no trouble.I hit the “debug” button there and printed off that file, and did the same in the client that is not working. I DO notice that there are differences in the code and some lines are missing or not in the same places. How do we fix this? Is this really the problem? Can we just simply re-install (copy etc) the file from our development server over to the other one? The source from debug is: oils://remote/eg/actor/user/registerShould all the files in that directory also be swapped out? Is there a js file call that is necessary that maybe got corrupted or deleted? Can anyone give any guidance on this? Is it possible that the files on the server have gotten corrupted? Is there a way to make this easy? Or do we have to do a complete reload of the files? Thanks! Jennifer -- Jennifer Walz, MLS - ILS troubleshooter Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 jlw...@asbury.edu -- Benjamin Shum Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070, ext. 113 -- Grace Dunbar, Vice President Equinox Software, Inc. - The Open Source Experts gdun...@esilibrary.com 1-877-OPEN-ILSwww.esilibrary.com
