Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-07-04 Thread Thierry Carrez

Adam Young wrote:

[...]
I know we getting nuked on the Wiki.  What I would like to be able to
generate is  Frequently Asked Questions (FAQ) page, but as a living
document.


Small correction... As explained in my summary of wiki use cases[1], we 
are removing "reference" documentation from the wiki but we'll likely 
keep a wiki (or some other light publication platform) for things like 
team pages (internal team organization documents). So you could post 
your FAQ there, but users would likely miss it.


[1] http://lists.openstack.org/pipermail/openstack-dev/2016-June/096481.html


I think that ask.openstack.org is the right forum for this, but we need
some more help:
[...]


I agree that would be the best place. Users already expect to find 
answers on that website. Current content is of varying quality, which 
can discourage question-askers and question-answerers alike. If we can 
get more quality/curated content there we might start a virtuous circle 
-- getting developers more present there can only help.


--
Thierry Carrez (ttx)

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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-30 Thread Tom Fifield

On 01/07/16 13:01, Adam Young wrote:

On 06/28/2016 11:13 PM, Tom Fifield wrote:

Quick answers in-line

On 29/06/16 05:44, Adam Young wrote:

It seems to me that keystone Core should be able to moderate Keystone
questions on the site.  That means that they should be able to remove
old dead ones, remove things tagged as Keystone that do not apply and so
on.  I would assume the same is true for Nova, Glance, Trove, Mistral
and all the rest.


If you send a list of ask openstack usernames to
community...@openstack.org , happy to give them moderator rights.
Anyone with karma beyond 200 already has them.


The email bounced.


Typo!

communitym...@openstack.org








We need some better top level interface than just the tags, though.
Ideally we would have a page where someone lands when troubleshooting
keystone with a series of questions and links to the discussion pages
for that question.  Like:


I get an error that says "cannot authenticate" what do I do?


Example - something like this link for "Common Upstream Development
Questions"

https://ask.openstack.org/en/questions/tags:common-upstream

?


What is the Engine behind "ask.openstack.org?"  does it have other tools
we could use?


Askbot - https://github.com/ASKBOT/askbot-devel


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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-30 Thread Adam Young

On 06/28/2016 08:33 PM, Steve Martinelli wrote:
I'm cool with the existing keystone repo and adding to docs. If we hit 
a huge amount of content then we can migrate to a new repo. I think 
Adam's main concern with this approach is that we reduce the 
contributors down to folks that know the gerrit workflow.


We don't want a static troubleshooting guide.  We want people to be able 
to ask questionss and link them to answers, have community members add 
their own answer...in short, what we hae in "ask.openstack" now, but not 
well done or maintained.


Its often not a Keystone problem, but a Nova, Glance etc problem. We 
can't stick the Answer in a Keystone repo.








On Tue, Jun 28, 2016 at 8:19 PM, Jamie Lennox <mailto:jamielen...@gmail.com>> wrote:




On 29 June 2016 at 09:49, Steve Martinelli mailto:s.martine...@gmail.com>> wrote:

I think we want something a bit more organized.

Morgan tossed the idea of a keystone-docs repo, which could have:

- The FAQ Adam is asking about
- Install guides (moved over from openstack-manuals)
- A spot for all those neat and unofficial blog posts we do
- How-to guides
- etc...

I think it's a neat idea and warrants some discussion. Of
course, we don't want to be the odd project out.


What would be the advantage of a new repo rather than just using
the keystone/docs folder. My concern is that docs/ already gets
stagnate but a new repo would end up being largely ignored and at
least theoretically you can update docs/ when the relevant code
changes.


On Tue, Jun 28, 2016 at 6:00 PM, Ian Cordasco
mailto:sigmaviru...@gmail.com>> wrote:

-Original Message-
From: Adam Young mailto:ayo...@redhat.com>>
Reply: OpenStack Development Mailing List (not for usage
questions)
mailto:openstack-dev@lists.openstack.org>>
Date: June 28, 2016 at 16:47:26
To: OpenStack Development Mailing List
    mailto:openstack-dev@lists.openstack.org>>
Subject:  [openstack-dev] Troubleshooting and
ask.openstack.org <http://ask.openstack.org>

> Recently, the Keystone team started brainstormin a
troubleshooting
> document. While we could, eventually put this into the
Keystone repo,
> it makes sense to also be gathering troubleshooting
ideas from the
> community at large. How do we do this?
>
> I think we've had a long enough run with the
ask.openstack.org <http://ask.openstack.org> website
> to determine if it is really useful, and if it needs an
update.
>
>
> I know we getting nuked on the Wiki. What I would like
to be able to
> generate is Frequently Asked Questions (FAQ) page, but
as a living
> document.
>
> I think that ask.openstack.org
<http://ask.openstack.org> is the right forum for this,
but we need
> some more help:
>
> It seems to me that keystone Core should be able to
moderate Keystone
> questions on the site. That means that they should be
able to remove
> old dead ones, remove things tagged as Keystone that do
not apply and so
> on. I would assume the same is true for Nova, Glance,
Trove, Mistral
> and all the rest.
>
> We need some better top level interface than just the
tags, though.
> Ideally we would have a page where someone lands when
troubleshooting
> keystone with a series of questions and links to the
discussion pages
> for that question. Like:
>
>
> I get an error that says "cannot authenticate" what do I do?
>
> What is the Engine behind "ask.openstack.org
<http://ask.openstack.org>?" does it have other tools
> we could use?

The engine is linked in the footer: https://askbot.com/

I'm not sure how much of it is reusable but it claims to
be able to do
some of the things I think you're asking for except it doesn't
explicitly mention deleting comments/questions/etc.

--
Ian Cordasco


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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-30 Thread Adam Young

On 06/28/2016 11:13 PM, Tom Fifield wrote:

Quick answers in-line

On 29/06/16 05:44, Adam Young wrote:

It seems to me that keystone Core should be able to moderate Keystone
questions on the site.  That means that they should be able to remove
old dead ones, remove things tagged as Keystone that do not apply and so
on.  I would assume the same is true for Nova, Glance, Trove, Mistral
and all the rest.


If you send a list of ask openstack usernames to 
community...@openstack.org , happy to give them moderator rights. 
Anyone with karma beyond 200 already has them.


The email bounced.






We need some better top level interface than just the tags, though.
Ideally we would have a page where someone lands when troubleshooting
keystone with a series of questions and links to the discussion pages
for that question.  Like:


I get an error that says "cannot authenticate" what do I do?


Example - something like this link for "Common Upstream Development 
Questions"


https://ask.openstack.org/en/questions/tags:common-upstream

?


What is the Engine behind "ask.openstack.org?"  does it have other tools
we could use?


Askbot - https://github.com/ASKBOT/askbot-devel


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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-30 Thread Kenny Johnston
On Tue, Jun 28, 2016 at 6:49 PM, Steve Martinelli 
wrote:

> I think we want something a bit more organized.
>
> Morgan tossed the idea of a keystone-docs repo, which could have:
>
> - The FAQ Adam is asking about
> - Install guides (moved over from openstack-manuals)
> - A spot for all those neat and unofficial blog posts we do
> - How-to guides
> - etc...
>
> I think it's a neat idea and warrants some discussion. Of course, we don't
> want to be the odd project out.
>

Between the two proposals, I have to imagine that Operators would rather
see a central place for troubleshooting rather than disparate project
specific ones.


> On Tue, Jun 28, 2016 at 6:00 PM, Ian Cordasco 
> wrote:
>
>> -Original Message-
>> From: Adam Young 
>> Reply: OpenStack Development Mailing List (not for usage questions)
>> 
>> Date: June 28, 2016 at 16:47:26
>> To: OpenStack Development Mailing List > >
>> Subject:  [openstack-dev] Troubleshooting and ask.openstack.org
>>
>> > Recently, the Keystone team started brainstormin a troubleshooting
>> > document. While we could, eventually put this into the Keystone repo,
>> > it makes sense to also be gathering troubleshooting ideas from the
>> > community at large. How do we do this?
>> >
>> > I think we've had a long enough run with the ask.openstack.org website
>> > to determine if it is really useful, and if it needs an update.
>> >
>> >
>> > I know we getting nuked on the Wiki. What I would like to be able to
>> > generate is Frequently Asked Questions (FAQ) page, but as a living
>> > document.
>> >
>> > I think that ask.openstack.org is the right forum for this, but we need
>> > some more help:
>> >
>> > It seems to me that keystone Core should be able to moderate Keystone
>> > questions on the site. That means that they should be able to remove
>> > old dead ones, remove things tagged as Keystone that do not apply and so
>> > on. I would assume the same is true for Nova, Glance, Trove, Mistral
>> > and all the rest.
>> >
>> > We need some better top level interface than just the tags, though.
>> > Ideally we would have a page where someone lands when troubleshooting
>> > keystone with a series of questions and links to the discussion pages
>> > for that question. Like:
>> >
>> >
>> > I get an error that says "cannot authenticate" what do I do?
>> >
>> > What is the Engine behind "ask.openstack.org?" does it have other tools
>> > we could use?
>>
>> The engine is linked in the footer: https://askbot.com/
>>
>> I'm not sure how much of it is reusable but it claims to be able to do
>> some of the things I think you're asking for except it doesn't
>> explicitly mention deleting comments/questions/etc.
>>
>> --
>> Ian Cordasco
>>
>> __
>> OpenStack Development Mailing List (not for usage questions)
>> Unsubscribe:
>> openstack-dev-requ...@lists.openstack.org?subject:unsubscribe
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-- 
Kenny Johnston | irc:kencjohnston | @kencjohnston
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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-28 Thread Tom Fifield

Quick answers in-line

On 29/06/16 05:44, Adam Young wrote:

It seems to me that keystone Core should be able to moderate Keystone
questions on the site.  That means that they should be able to remove
old dead ones, remove things tagged as Keystone that do not apply and so
on.  I would assume the same is true for Nova, Glance, Trove, Mistral
and all the rest.


If you send a list of ask openstack usernames to 
community...@openstack.org , happy to give them moderator rights. Anyone 
with karma beyond 200 already has them.




We need some better top level interface than just the tags, though.
Ideally we would have a page where someone lands when troubleshooting
keystone with a series of questions and links to the discussion pages
for that question.  Like:


I get an error that says "cannot authenticate" what do I do?


Example - something like this link for "Common Upstream Development 
Questions"


https://ask.openstack.org/en/questions/tags:common-upstream

?


What is the Engine behind "ask.openstack.org?"  does it have other tools
we could use?


Askbot - https://github.com/ASKBOT/askbot-devel


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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-28 Thread Steve Martinelli
I'm cool with the existing keystone repo and adding to docs. If we hit a
huge amount of content then we can migrate to a new repo. I think Adam's
main concern with this approach is that we reduce the contributors down to
folks that know the gerrit workflow.

On Tue, Jun 28, 2016 at 8:19 PM, Jamie Lennox  wrote:

>
>
> On 29 June 2016 at 09:49, Steve Martinelli  wrote:
>
>> I think we want something a bit more organized.
>>
>> Morgan tossed the idea of a keystone-docs repo, which could have:
>>
>> - The FAQ Adam is asking about
>> - Install guides (moved over from openstack-manuals)
>> - A spot for all those neat and unofficial blog posts we do
>> - How-to guides
>> - etc...
>>
>> I think it's a neat idea and warrants some discussion. Of course, we
>> don't want to be the odd project out.
>>
>
> What would be the advantage of a new repo rather than just using the
> keystone/docs folder. My concern is that docs/ already gets stagnate but a
> new repo would end up being largely ignored and at least theoretically you
> can update docs/ when the relevant code changes.
>
>
>>
>> On Tue, Jun 28, 2016 at 6:00 PM, Ian Cordasco 
>> wrote:
>>
>>> -Original Message-
>>> From: Adam Young 
>>> Reply: OpenStack Development Mailing List (not for usage questions)
>>> 
>>> Date: June 28, 2016 at 16:47:26
>>> To: OpenStack Development Mailing List <
>>> openstack-dev@lists.openstack.org>
>>> Subject:  [openstack-dev] Troubleshooting and ask.openstack.org
>>>
>>> > Recently, the Keystone team started brainstormin a troubleshooting
>>> > document. While we could, eventually put this into the Keystone repo,
>>> > it makes sense to also be gathering troubleshooting ideas from the
>>> > community at large. How do we do this?
>>> >
>>> > I think we've had a long enough run with the ask.openstack.org website
>>> > to determine if it is really useful, and if it needs an update.
>>> >
>>> >
>>> > I know we getting nuked on the Wiki. What I would like to be able to
>>> > generate is Frequently Asked Questions (FAQ) page, but as a living
>>> > document.
>>> >
>>> > I think that ask.openstack.org is the right forum for this, but we
>>> need
>>> > some more help:
>>> >
>>> > It seems to me that keystone Core should be able to moderate Keystone
>>> > questions on the site. That means that they should be able to remove
>>> > old dead ones, remove things tagged as Keystone that do not apply and
>>> so
>>> > on. I would assume the same is true for Nova, Glance, Trove, Mistral
>>> > and all the rest.
>>> >
>>> > We need some better top level interface than just the tags, though.
>>> > Ideally we would have a page where someone lands when troubleshooting
>>> > keystone with a series of questions and links to the discussion pages
>>> > for that question. Like:
>>> >
>>> >
>>> > I get an error that says "cannot authenticate" what do I do?
>>> >
>>> > What is the Engine behind "ask.openstack.org?" does it have other
>>> tools
>>> > we could use?
>>>
>>> The engine is linked in the footer: https://askbot.com/
>>>
>>> I'm not sure how much of it is reusable but it claims to be able to do
>>> some of the things I think you're asking for except it doesn't
>>> explicitly mention deleting comments/questions/etc.
>>>
>>> --
>>> Ian Cordasco
>>>
>>>
>>> __
>>> OpenStack Development Mailing List (not for usage questions)
>>> Unsubscribe:
>>> openstack-dev-requ...@lists.openstack.org?subject:unsubscribe
>>> http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-dev
>>>
>>
>>
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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-28 Thread Jamie Lennox
On 29 June 2016 at 09:49, Steve Martinelli  wrote:

> I think we want something a bit more organized.
>
> Morgan tossed the idea of a keystone-docs repo, which could have:
>
> - The FAQ Adam is asking about
> - Install guides (moved over from openstack-manuals)
> - A spot for all those neat and unofficial blog posts we do
> - How-to guides
> - etc...
>
> I think it's a neat idea and warrants some discussion. Of course, we don't
> want to be the odd project out.
>

What would be the advantage of a new repo rather than just using the
keystone/docs folder. My concern is that docs/ already gets stagnate but a
new repo would end up being largely ignored and at least theoretically you
can update docs/ when the relevant code changes.


>
> On Tue, Jun 28, 2016 at 6:00 PM, Ian Cordasco 
> wrote:
>
>> -Original Message-
>> From: Adam Young 
>> Reply: OpenStack Development Mailing List (not for usage questions)
>> 
>> Date: June 28, 2016 at 16:47:26
>> To: OpenStack Development Mailing List > >
>> Subject:  [openstack-dev] Troubleshooting and ask.openstack.org
>>
>> > Recently, the Keystone team started brainstormin a troubleshooting
>> > document. While we could, eventually put this into the Keystone repo,
>> > it makes sense to also be gathering troubleshooting ideas from the
>> > community at large. How do we do this?
>> >
>> > I think we've had a long enough run with the ask.openstack.org website
>> > to determine if it is really useful, and if it needs an update.
>> >
>> >
>> > I know we getting nuked on the Wiki. What I would like to be able to
>> > generate is Frequently Asked Questions (FAQ) page, but as a living
>> > document.
>> >
>> > I think that ask.openstack.org is the right forum for this, but we need
>> > some more help:
>> >
>> > It seems to me that keystone Core should be able to moderate Keystone
>> > questions on the site. That means that they should be able to remove
>> > old dead ones, remove things tagged as Keystone that do not apply and so
>> > on. I would assume the same is true for Nova, Glance, Trove, Mistral
>> > and all the rest.
>> >
>> > We need some better top level interface than just the tags, though.
>> > Ideally we would have a page where someone lands when troubleshooting
>> > keystone with a series of questions and links to the discussion pages
>> > for that question. Like:
>> >
>> >
>> > I get an error that says "cannot authenticate" what do I do?
>> >
>> > What is the Engine behind "ask.openstack.org?" does it have other tools
>> > we could use?
>>
>> The engine is linked in the footer: https://askbot.com/
>>
>> I'm not sure how much of it is reusable but it claims to be able to do
>> some of the things I think you're asking for except it doesn't
>> explicitly mention deleting comments/questions/etc.
>>
>> --
>> Ian Cordasco
>>
>> __
>> OpenStack Development Mailing List (not for usage questions)
>> Unsubscribe:
>> openstack-dev-requ...@lists.openstack.org?subject:unsubscribe
>> http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-dev
>>
>
>
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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-28 Thread Steve Martinelli
I think we want something a bit more organized.

Morgan tossed the idea of a keystone-docs repo, which could have:

- The FAQ Adam is asking about
- Install guides (moved over from openstack-manuals)
- A spot for all those neat and unofficial blog posts we do
- How-to guides
- etc...

I think it's a neat idea and warrants some discussion. Of course, we don't
want to be the odd project out.

On Tue, Jun 28, 2016 at 6:00 PM, Ian Cordasco 
wrote:

> -Original Message-
> From: Adam Young 
> Reply: OpenStack Development Mailing List (not for usage questions)
> 
> Date: June 28, 2016 at 16:47:26
> To: OpenStack Development Mailing List 
> Subject:  [openstack-dev] Troubleshooting and ask.openstack.org
>
> > Recently, the Keystone team started brainstormin a troubleshooting
> > document. While we could, eventually put this into the Keystone repo,
> > it makes sense to also be gathering troubleshooting ideas from the
> > community at large. How do we do this?
> >
> > I think we've had a long enough run with the ask.openstack.org website
> > to determine if it is really useful, and if it needs an update.
> >
> >
> > I know we getting nuked on the Wiki. What I would like to be able to
> > generate is Frequently Asked Questions (FAQ) page, but as a living
> > document.
> >
> > I think that ask.openstack.org is the right forum for this, but we need
> > some more help:
> >
> > It seems to me that keystone Core should be able to moderate Keystone
> > questions on the site. That means that they should be able to remove
> > old dead ones, remove things tagged as Keystone that do not apply and so
> > on. I would assume the same is true for Nova, Glance, Trove, Mistral
> > and all the rest.
> >
> > We need some better top level interface than just the tags, though.
> > Ideally we would have a page where someone lands when troubleshooting
> > keystone with a series of questions and links to the discussion pages
> > for that question. Like:
> >
> >
> > I get an error that says "cannot authenticate" what do I do?
> >
> > What is the Engine behind "ask.openstack.org?" does it have other tools
> > we could use?
>
> The engine is linked in the footer: https://askbot.com/
>
> I'm not sure how much of it is reusable but it claims to be able to do
> some of the things I think you're asking for except it doesn't
> explicitly mention deleting comments/questions/etc.
>
> --
> Ian Cordasco
>
> __
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> Unsubscribe: openstack-dev-requ...@lists.openstack.org?subject:unsubscribe
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Re: [openstack-dev] Troubleshooting and ask.openstack.org

2016-06-28 Thread Ian Cordasco
-Original Message-
From: Adam Young 
Reply: OpenStack Development Mailing List (not for usage questions)

Date: June 28, 2016 at 16:47:26
To: OpenStack Development Mailing List 
Subject:  [openstack-dev] Troubleshooting and ask.openstack.org

> Recently, the Keystone team started brainstormin a troubleshooting
> document. While we could, eventually put this into the Keystone repo,
> it makes sense to also be gathering troubleshooting ideas from the
> community at large. How do we do this?
>
> I think we've had a long enough run with the ask.openstack.org website
> to determine if it is really useful, and if it needs an update.
>
>
> I know we getting nuked on the Wiki. What I would like to be able to
> generate is Frequently Asked Questions (FAQ) page, but as a living
> document.
>
> I think that ask.openstack.org is the right forum for this, but we need
> some more help:
>
> It seems to me that keystone Core should be able to moderate Keystone
> questions on the site. That means that they should be able to remove
> old dead ones, remove things tagged as Keystone that do not apply and so
> on. I would assume the same is true for Nova, Glance, Trove, Mistral
> and all the rest.
>
> We need some better top level interface than just the tags, though.
> Ideally we would have a page where someone lands when troubleshooting
> keystone with a series of questions and links to the discussion pages
> for that question. Like:
>
>
> I get an error that says "cannot authenticate" what do I do?
>
> What is the Engine behind "ask.openstack.org?" does it have other tools
> we could use?

The engine is linked in the footer: https://askbot.com/

I'm not sure how much of it is reusable but it claims to be able to do
some of the things I think you're asking for except it doesn't
explicitly mention deleting comments/questions/etc.

--
Ian Cordasco

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[openstack-dev] Troubleshooting and ask.openstack.org

2016-06-28 Thread Adam Young
Recently, the Keystone team  started brainstormin a troubleshooting 
document.  While we could, eventually put this into the Keystone repo, 
it makes sense to also be gathering troubleshooting ideas from the 
community at large.  How do we do this?


I think we've had a long enough run with the ask.openstack.org website 
to determine if it is really useful, and if it needs an update.



I know we getting nuked on the Wiki.  What I would like to be able to 
generate is  Frequently Asked Questions (FAQ) page, but as a living 
document.


I think that ask.openstack.org is the right forum for this, but we need 
some more help:


It seems to me that keystone Core should be able to moderate Keystone 
questions on the site.  That means that they should be able to remove 
old dead ones, remove things tagged as Keystone that do not apply and so 
on.  I would assume the same is true for Nova, Glance, Trove, Mistral 
and all the rest.


We need some better top level interface than just the tags, though. 
Ideally we would have a page where someone lands when troubleshooting 
keystone with a series of questions and links to the discussion pages 
for that question.  Like:



I get an error that says "cannot authenticate" what do I do?

What is the Engine behind "ask.openstack.org?"  does it have other tools 
we could use?





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