Re: [opensuse-wiki] help/support performance
Hey! On 11.11.2007, at 16:52, Sven Burmeister wrote: Hello! Please perform the following experiment: Take somebody you know and never has been to www.opensuse.org before. Tell him to find help/support on that site. Stop the time until the user finds the links to help/support. My guess: it takes ages to even get to the page where one could find it because the frontpage does not even mention support/help and wiki is not a synonym for those words. Take the same person and stop the time until he finds help/support on www.ubuntu.com. Compare both sites' performance. Tell that person that one has to click on wiki, stop the time until the person finds help/support on the following page. My guess: it takes ages because help is only mentioned once and as a tiny, tiny link and that link does not even link to helo/support but to download-help. Sorry to be that sarcastic, but one could think that opensuse.org maintainers do not expect a lot of users to come to this site looking for help. My suggestion, put a big fat icon on the frontpage and the following that displays a question-mark and a link below it that states: help/ support. In fact help on opensuse.org is artificially split into communicate and documentation both not being as straight forward as a simple big icon and the two words/help/support. Sven - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] I totally agree, that the help.o.o page is not easy to find when you come from the web. You have the same situation with news.o.o and users.o.o. Tat is pretty bad! Well, the front-page was made at a time, when opensuse.org had only a download-page, wiki and the Build Service. That's the reason, why e.g. help.o.o is not listed. I think, the easiest way to face this problem is a combo box on the fist page, which contains all sub-pages (like the language combo box at "discover it"). That would be a good workaround for a while. Any vetoes? I could do it in the next days. Cheers! Robert --- Robert Lihm, Graphics Designer - Build Service Team SUSE LINUX Products GmbH, Maxfeldstr. 5, D-90409 Nuernberg Tel: +49-911-74053-0 - [EMAIL PROTECTED] SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) SUSE - a Novell business - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 The Sunday 2007-11-11 at 20:27 +0300, Nikolay Derkach wrote: Said the person who started off at www.opensuse.org? Or you who knows about these? The latter would pretty much prove my point. Everyone who installed openSUSE 10.3 has this button on his/her desktop, so this is not a point. Suppose they haven't installed yet or that the installation failed. FYI: that icon in my desktop fires up an unintelligible page in German (http://help.opensuse.org/), with nothing obvious like the British or Spanish flag to change the language. - -- Cheers, Carlos E. R. -BEGIN PGP SIGNATURE- Version: GnuPG v2.0.4-svn0 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFHOCngtTMYHG2NR9URAgLmAJ48KeOlqC+4c3G6tdrHLGzXWx/L+QCffkr7 7HmAT/VWG4UTul54XLY2SQo= =nJNJ -END PGP SIGNATURE- - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
Carlos E. R. wrote: FYI: that icon in my desktop fires up an unintelligible page in German (http://help.opensuse.org/), with nothing obvious like the British or Spanish flag to change the language. your browser is probably not configured correctly about langage or es is not yet online :-( but if I only clic on mine, it opens... in gvim :-! (I know why and corrected this already - when one clic right on a file and choose "open with" and clic "keep the config" it make this choice the first [very bad idea], as I edit html with gvim... it have to be changed in the kde control center later) jdd -- http://www.dodin.net http://www.ladepeche.fr/article/2007/10/27/127022-Claire-Dodin-une-Toulousaine-extreme.html - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
Robert Lihm wrote: I think, the easiest way to face this problem is a combo box on the fist page, which contains all sub-pages (like the language combo box at "discover it"). That would be a good workaround for a while. very good idea... jdd -- http://www.dodin.net http://www.ladepeche.fr/article/2007/10/27/127022-Claire-Dodin-une-Toulousaine-extreme.html - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
Den Monday 12 November 2007 11:31:57 skrev Robert Lihm: > I totally agree, that the help.o.o page is not easy to find when you > come from the web. You have the same situation with news.o.o and > users.o.o. Tat is pretty bad! > I think, the easiest way to face this problem is a combo box on the > fist page, which contains all sub-pages (like the language combo box > at "discover it"). > That would be a good workaround for a while. > > Any vetoes? I could do it in the next days. I don't think it's enough to just have it on the "splash" (www.o.o). Couldn't we easily also add links to help.o.o, news.o.o and users.o.o in the "openSUSE-box" in the left pane of "normal" wiki pages (en.o.o)? (where there are already links to "get software", "openSUSE wiki" and "build software"). - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] Re: [opensuse-announce] Wiki maintainers wanted
On Saturday 10 November 2007 02:39:35 Mauro Parra-Miranda wrote: > Hello, > > On Wed, 2007-11-07 at 13:31 +0100, Martin Lasarsch wrote: > > Especially vi, es and is are not really up to date (last time i checked). > > No, i don't want to blame the maintainers, sometimes it's just lack of > > time ... > > I can help with es. > > Will start reviewing it in the weekend. Let me know if there is any "es > task list" or so. Thank you very much. I guess you still have sysop rights. No task list, please check the most common pages, like main, download ... -- with kind regards, Martin Lasarsch, Core Services SUSE LINUX Products GmbH, Maxfeldstr. 5 90409 Nürnberg GF: Markus Rex, HRB 16746 (AG Nürnberg) [EMAIL PROTECTED] - http://www.opensuse.org - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] Problem with search
On Sunday 11 November 2007 08:47:08 Litkevich Yuriy wrote: > In wiki fast search does not work, in top of page, when I type a > required word , for example, "Template" and I press I get on > page http://en.opensuse.org/Template as though has pressed . > > and work equally. works for me, tried also with keyword "Template". search and go are different outputs. -- with kind regards, Martin Lasarsch, Core Services SUSE LINUX Products GmbH, Maxfeldstr. 5 90409 Nürnberg GF: Markus Rex, HRB 16746 (AG Nürnberg) [EMAIL PROTECTED] - http://www.opensuse.org - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
Hello, on Montag, 12. November 2007, Robert Lihm wrote: [...] > Well, the front-page was made at a time, when opensuse.org had only a > download-page, wiki and the Build Service. That's the reason, why > e.g. help.o.o is not listed. Seems it needs an update ;-) > I think, the easiest way to face this problem is a combo box on the > fist page, which contains all sub-pages (like the language combo box > at "discover it"). > That would be a good workaround for a while. Why a combo box with (somewhat) hidden links? I'd prefer to have normal, _visible_ links in the "openSUSE" box. Yes, they will take some lines, but we are talking about the main (and most important) navigation... Regards, Christian Boltz -- Ist doch ganz einfach. Windows arbeitet nach dem WYSIAS-Prinzip: What you see is Allgemeine Schutzverletzung! [Dieter Bruegmann in dag°] - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
Hello, Am Montag, 12. November 2007 schrieb Carlos E. R.: > The Sunday 2007-11-11 at 20:27 +0300, Nikolay Derkach wrote: > >> Said the person who started off at www.opensuse.org? Or you who > >> knows about these? The latter would pretty much prove my point. > > > > Everyone who installed openSUSE 10.3 has this button on his/her > > desktop, so this is not a point. > > Suppose they haven't installed yet or that the installation failed. > > FYI: that icon in my desktop fires up an unintelligible page in > German (http://help.opensuse.org/), with nothing obvious like the > British or Spanish flag to change the language. As jdd already wrote, your browser is probably misconfigured and has accept-language set to german. The spanish page exists: http://help.opensuse.org/index.html.es I also verified with a manual telnet call [1] that the server delivers it if your browser preferences are correct ;-) However, you are right that there should be a language selector - the best solution is probably to use a language dropdown as done in the wiki. Regards, Christian Boltz [1] # telnet help.opensuse.org 80 GET / HTTP/1.0 Accept-Language: es Host: help.opensuse.org -- write permissions for you? are you crazy? :-))) [Martin Lasarsch in https://bugzilla.novell.com/show_bug.cgi?id=188068] - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
On 12.11.2007, at 12:45, Martin Schlander wrote: Den Monday 12 November 2007 11:31:57 skrev Robert Lihm: I totally agree, that the help.o.o page is not easy to find when you come from the web. You have the same situation with news.o.o and users.o.o. Tat is pretty bad! I think, the easiest way to face this problem is a combo box on the fist page, which contains all sub-pages (like the language combo box at "discover it"). That would be a good workaround for a while. Any vetoes? I could do it in the next days. I don't think it's enough to just have it on the "splash" (www.o.o). Couldn't we easily also add links to help.o.o, news.o.o and users.o.o in the "openSUSE-box" in the left pane of "normal" wiki pages (en.o.o)? (where there are already links to "get software", "openSUSE wiki" and "build software"). Yes , we will do this. That is, what the box is for :) I planed to do such thing when Franks is back at work (=> December) and we make some general technical changes on all o.o pages. May I find some time to make it earlier; no promise :) - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Robert --- Robert Lihm, Graphics Designer - Build Service Team SUSE LINUX Products GmbH, Maxfeldstr. 5, D-90409 Nuernberg Tel: +49-911-74053-0 - [EMAIL PROTECTED] SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) SUSE - a Novell business - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
On 12.11.2007, at 13:24, Christian Boltz wrote: Hello, on Montag, 12. November 2007, Robert Lihm wrote: [...] Well, the front-page was made at a time, when opensuse.org had only a download-page, wiki and the Build Service. That's the reason, why e.g. help.o.o is not listed. Seems it needs an update ;-) Yeah. ... :-/ I'm working right now on the merchandising shop for openSUSE. When this one is finished I take a look on the front page. I think, the easiest way to face this problem is a combo box on the fist page, which contains all sub-pages (like the language combo box at "discover it"). That would be a good workaround for a while. Why a combo box with (somewhat) hidden links? I'd prefer to have normal, _visible_ links in the "openSUSE" box. Yes, they will take some lines, but we are talking about the main (and most important) navigation... I'm frighten, that t would damage the (more or less) clear look of the page. But I can imagine to write under the "The openSUSE project is a worldwide community program sponsored by Novell that promotes the use of Linux everywhere." "Help News User Directory" in blue. I think, that's more usable. Regards, Christian Boltz -- Ist doch ganz einfach. Windows arbeitet nach dem WYSIAS-Prinzip: What you see is Allgemeine Schutzverletzung! [Dieter Bruegmann in dag °] - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Cheers! Robert --- Robert Lihm, Graphics Designer - Build Service Team SUSE LINUX Products GmbH, Maxfeldstr. 5, D-90409 Nuernberg Tel: +49-911-74053-0 - [EMAIL PROTECTED] SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) SUSE - a Novell business - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 The Monday 2007-11-12 at 13:30 +0100, Christian Boltz wrote: FYI: that icon in my desktop fires up an unintelligible page in German (http://help.opensuse.org/), with nothing obvious like the British or Spanish flag to change the language. As jdd already wrote, your browser is probably misconfigured and has accept-language set to german. Dunno, it's a browser I have never used. It's not mozilla, firefox, konqueror... It it "web browser 2.20.0". It pops an error going to preferences, where there is no language defined at all. I have no idea what browser this is - and remember that I'm wearing my absolute newbie hat, I know nothing :-P For your info, I have selected "English" as language, exited the program, hit the help icon again... and it again comes back in German - I verify that English is the selected language in preferencees. The icon is firing... I have no idea what the icon is firing, looking at "properties" of the icon. It just says "online help", no path to a binary. It opens the link "http://help.opensuse.org/";. The spanish page exists: http://help.opensuse.org/index.html.es I also verified with a manual telnet call [1] that the server delivers it if your browser preferences are correct ;-) Then the browser above - which I assure you is not the browser I normally use, ie, firefox - has now the correct preferences and pulls the German page. Sure, it must be broken and this deserves a bugzilla - but remember the newbie hat, I know nothing :-p Ah, looking at "ps afx" I learn that it is epiphany: 8105 ?Sl 0:06 epiphany http://help.opensuse.org but this I do not know, remember, and you would have to have a long support conversation with me, if I discover where is the help forum or mail list and how to bottom post and... Ok, I shut up X'-) However, you are right that there should be a language selector - the best solution is probably to use a language dropdown as done in the wiki. yep :-) - -- Cheers, Carlos E. R. -BEGIN PGP SIGNATURE- Version: GnuPG v2.0.4-svn0 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFHOFhPtTMYHG2NR9URAnECAJ4nOIO9GmkjdUZf1Umbly7galM3PwCdE3UM 9if97YoQp29ZBbb5CmQLdMo= =XwTA -END PGP SIGNATURE- - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
Carlos E. R. wrote: Dunno, it's a browser I have never used. It's not mozilla, firefox, konqueror... It it "web browser 2.20.0" it's the browser setup in the kde config, usually this is konqueror, but you may have changed this (probably blindly, like I did with gvim :-) jdd -- http://www.dodin.net http://www.ladepeche.fr/article/2007/10/27/127022-Claire-Dodin-une-Toulousaine-extreme.html - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] Problem with search
Martin Lasarsch пишет: On Sunday 11 November 2007 08:47:08 Litkevich Yuriy wrote: In wiki fast search does not work, in top of page, when I type a required word , for example, "Template" and I press I get on page http://en.opensuse.org/Template as though has pressed . and work equally. works for me, tried also with keyword "Template". search and go are different outputs. Hm, I use the Opera 9.23 - and work equally. But has checked up on SeaMonkey 1.1.5 - yes it well works. - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 The Monday 2007-11-12 at 15:07 +0100, jdd wrote: Carlos E. R. wrote: Dunno, it's a browser I have never used. It's not mozilla, firefox, konqueror... It it "web browser 2.20.0" it's the browser setup in the kde config, usually this is konqueror, but you may have changed this (probably blindly, like I did with gvim :-) No, I don't think so: I'm simply using gnome. It might be worse: in fvwm2 the help thing opens firefox pointing to the local susehelp via local apache - which actually is what I personally want the help icon to do, but I didn't configure it either, as far as I remember. We really must not assume the user is already using linux, nor that his setup works correctly when he seeks help. Very probably he will be using windows and iexplorer! - -- Cheers, Carlos E. R. -BEGIN PGP SIGNATURE- Version: GnuPG v2.0.4-svn0 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFHOG5rtTMYHG2NR9URAgF0AJ9uDnNozDP1/80abWvKYZ1+9n7s7ACcCMy2 Iq+6WzB5dROodom66COjTYc= =s61E -END PGP SIGNATURE- - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] After upload a picture, it prompt 'Object not found!'
On Sunday 28 October 2007 17:50:08 Rajko M. wrote: > I hope that Martin will come back soon with some ideas/tests as this is > getting out of control. It worked without problems for a 2 years, now, > suddenly it doesn't. It _should_ work now, the admins in provo made just some changes. Please report if not. I tried to upload and also some links from the reports, looks ok for me. Please report the full picture link if something is not working. -- with kind regards, Martin Lasarsch, Core Services SUSE LINUX Products GmbH, Maxfeldstr. 5 90409 Nürnberg GF: Markus Rex, HRB 16746 (AG Nürnberg) [EMAIL PROTECTED] - http://www.opensuse.org - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
Carlos E. R. wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 The Monday 2007-11-12 at 15:07 +0100, jdd wrote: Carlos E. R. wrote: Dunno, it's a browser I have never used. It's not mozilla, firefox, konqueror... It it "web browser 2.20.0" it's the browser setup in the kde config, usually this is konqueror, but you may have changed this (probably blindly, like I did with gvim :-) No, I don't think so: I'm simply using gnome. and evolution is probably the default browser :-) It might be worse: in fvwm2 the help thing opens firefox pointing to the local susehelp via local apache - which actually is what I personally want the help icon to do, but I didn't configure it either, as far as I remember. I think it was the old way it worked jdd -- http://www.dodin.net http://www.ladepeche.fr/article/2007/10/27/127022-Claire-Dodin-une-Toulousaine-extreme.html - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] After upload a picture, it prompt 'Object not found!'
On Nov 12, 2007 1:41 PM, Martin Lasarsch <[EMAIL PROTECTED]> wrote: > It _should_ work now, the admins in provo made just some changes. > > Please report if not. I tried to upload and also some links from the reports, > looks ok for me. > > Please report the full picture link if something is not working. > Seems working fine here. -- Kind Regards Visitá/Go to >> http://www.opensuse.org
Re: [opensuse-wiki] After upload a picture, it prompt 'Object not found!'
On Monday 12 November 2007 10:41:12 am Martin Lasarsch wrote: > On Sunday 28 October 2007 17:50:08 Rajko M. wrote: > > I hope that Martin will come back soon with some ideas/tests as this is > > getting out of control. It worked without problems for a 2 years, now, > > suddenly it doesn't. > > It _should_ work now, the admins in provo made just some changes. > > Please report if not. I tried to upload and also some links from the > reports, looks ok for me. > > Please report the full picture link if something is not working. Last problem was Pascal's and Frederico's pictures in: http://en.opensuse.org/Board but it works now in Konqueror and Firefox. -- Regards, Rajko. - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [opensuse-wiki] help/support performance
On Monday 12 November 2007 11:05:53 am jdd wrote: > Carlos E. R. wrote: > > -BEGIN PGP SIGNED MESSAGE- > > Hash: SHA1 > > > > The Monday 2007-11-12 at 15:07 +0100, jdd wrote: > >> Carlos E. R. wrote: > >>> Dunno, it's a browser I have never used. It's not mozilla, firefox, > >>> konqueror... It it "web browser 2.20.0" > >> > >> it's the browser setup in the kde config, usually this is konqueror, > >> but you may have changed this (probably blindly, like I did with gvim > >> :-) > > > > No, I don't think so: I'm simply using gnome. > > and evolution is probably the default browser :-) In earlier Carlos post: Ah, looking at "ps afx" I learn that it is epiphany: 8105 ?Sl 0:06 epiphany http://help.opensuse.org > > It might be worse: in fvwm2 the help thing opens firefox pointing to the > > local susehelp via local apache - which actually is what I personally > > want the help icon to do, but I didn't configure it either, as far as I > > remember. > > I think it was the old way it worked > > jdd Yes, that is how fvwm was configured and that was never changed :-) -- Regards, Rajko. - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
