RE: OT -: SQL BackTrack info
I'm glad to hear your success story with support on SQL*Backtrack, bacause it is a very good product, usually. A year ago the support was *very* bad. Maybe they got the message and got some people trained on the product. Jared Brian Wisniewski YAHOO.COM> cc: Sent by: Subject: RE: OT -: SQL BackTrack info [EMAIL PROTECTED] 01/17/02 06:50 AM Please respond to ORACLE-L We must have been lucky because BMC support really saved our butt a few months back when we got a copy of LOGMASTER to recover some data from some archived redo logs (long story). We were really impressed with their support and everyone within our group commented on how helpful and knowledgeable they were and how we wished Oracle support was the same. Never called for support on the SQL*Backtrack product but we have it and love it. Maybe it was a fluke that we got good support from BMC but I expect so little from corporations technical support staff that I was really blown away with theirs on that occasion. Oracle support has made me a very jaded person. ;-) - Brian --- [EMAIL PROTECTED] wrote: > > Ok, you guys are really missing the support issue. :) > > The support is very bad. Yes, you don't need it often. > > But when you do need it, they don't have it. > > SQL*Backtrack is normally run as a menu to the > back end tools. As I recall, even most of the commands > used in cron for scheduled backups are wrappers to > the back end tools. > > There are recovery situations that cannot be peformed from > the SQL*Backtrack menu. If you run into one of those, and > cannot figure it out, support will be unable to help you. > > They know how to use the menu mode, and that's about it. > > Just after leaving a previous job where SQL*Backslack is > still in use, a tablespace in the data warehouse was trashed. > > It took 30+ days to recover it. This is mostly due to inept support > from BMC. They like to do a lot of finger pointing, such as > 'Your Legato indexes need rebuilt', even though that does > not fix the problem. > > It used to be a great tool, and probably still is. I would not but > it based simply on support issues. > > Jared > > > > > > > "Smith, Ron > > L." To: Multiple recipients > of list ORACLE-L <[EMAIL PROTECTED]> > <[EMAIL PROTECTED] cc: > > om> Subject: RE: OT -: SQL > BackTrack info > Sent by: > > [EMAIL PROTECTED] > > om > > > > > > 01/16/02 11:13 > > AM > > Please respond > > to ORACLE-L > > > > > > > > > > We have been using it for about 5 years on both Unix and NT. We have > it > connected to Netbackup to handle the tapes. We love it. I agree > that the > support is not what it used to be but we hardly ever need support. > Although, the last time we called we got a support person that knew > more > about Oracle than > we did and knew SQL Backtrack inside and out. It's a great tool! > > Ron Smith > Kerr-McGee Corp > > -Original Message- > Sent: Wednesday, January 16, 2002 10:55 AM > To: Multiple recipients of list ORACLE-L > > > I am looking for some guidance from people who use
RE: OT -: SQL BackTrack info
We must have been lucky because BMC support really saved our butt a few months back when we got a copy of LOGMASTER to recover some data from some archived redo logs (long story). We were really impressed with their support and everyone within our group commented on how helpful and knowledgeable they were and how we wished Oracle support was the same. Never called for support on the SQL*Backtrack product but we have it and love it. Maybe it was a fluke that we got good support from BMC but I expect so little from corporations technical support staff that I was really blown away with theirs on that occasion. Oracle support has made me a very jaded person. ;-) - Brian --- [EMAIL PROTECTED] wrote: > > Ok, you guys are really missing the support issue. :) > > The support is very bad. Yes, you don't need it often. > > But when you do need it, they don't have it. > > SQL*Backtrack is normally run as a menu to the > back end tools. As I recall, even most of the commands > used in cron for scheduled backups are wrappers to > the back end tools. > > There are recovery situations that cannot be peformed from > the SQL*Backtrack menu. If you run into one of those, and > cannot figure it out, support will be unable to help you. > > They know how to use the menu mode, and that's about it. > > Just after leaving a previous job where SQL*Backslack is > still in use, a tablespace in the data warehouse was trashed. > > It took 30+ days to recover it. This is mostly due to inept support > from BMC. They like to do a lot of finger pointing, such as > 'Your Legato indexes need rebuilt', even though that does > not fix the problem. > > It used to be a great tool, and probably still is. I would not but > it based simply on support issues. > > Jared > > > > > > > "Smith, Ron > > L." To: Multiple recipients > of list ORACLE-L <[EMAIL PROTECTED]> > <[EMAIL PROTECTED] cc: > > om> Subject: RE: OT -: SQL > BackTrack info > Sent by: > > [EMAIL PROTECTED] > > om > > > > > > 01/16/02 11:13 > > AM > > Please respond > > to ORACLE-L > > > > > > > > > > We have been using it for about 5 years on both Unix and NT. We have > it > connected to Netbackup to handle the tapes. We love it. I agree > that the > support is not what it used to be but we hardly ever need support. > Although, the last time we called we got a support person that knew > more > about Oracle than > we did and knew SQL Backtrack inside and out. It's a great tool! > > Ron Smith > Kerr-McGee Corp > > -Original Message- > Sent: Wednesday, January 16, 2002 10:55 AM > To: Multiple recipients of list ORACLE-L > > > I am looking for some guidance from people who use this product. Is > it a > value add to the organization or not. If possible also let me know > how in > the hell does it do a online object extraction from the backup. > > Would appreciate all your comments and recommendations > > Thx > Gautam > > -- > Please see the official ORACLE-L FA
RE: OT -: SQL BackTrack info
Has anybody did tests for Sqlbacktrack Vs Oracle rman? Yechiel Adar, Mehish Computer Services [EMAIL PROTECTED] > -Original Message- > From: Valuthur, Srikanth [SMTP:[EMAIL PROTECTED]] > Sent: Wed, January 16, 2002 10:40 PM > To: Multiple recipients of list ORACLE-L > Subject: RE: OT -: SQL BackTrack info > > Its a great product for the price. I have used it in and out for 5 years > internationally and truly it is the best backup/recovery product we have. > There are some pros and cons to using the tool: > > Pros: > > 1. Great product, works brilliant & works all the time. > 2. Upgrades are simple. > > Cons: > > 1. Price > 2. Support is a mess(most of the time) > 3. You have to read the whole manual to understand it. Never skip pages > on > that. > 4. FOLLOW THEIR INSTURCTIONS. MOST IMPORTANT. NO PRESUMPTIONS ALLOWED. > Whether it is to install or deinstall, You have to follow their step by > step instructions for it to work properly. > > We tried several ways for the product to work properly and finally > surrendered to the manual. ORACLE DBAs - We cannot use the oracle > technique for SQL B/T > > My 2 cents > > Srikanth > > -Original Message- > Sent: Wednesday, January 16, 2002 1:14 PM > To: Multiple recipients of list ORACLE-L > > > We have been using it for about 5 years on both Unix and NT. We have it > connected to Netbackup to handle the tapes. We love it. I agree that the > > support is not what it used to be but we hardly ever need support. > Although, the last time we called we got a support person that knew more > about Oracle than > we did and knew SQL Backtrack inside and out. It's a great tool! > > Ron Smith > Kerr-McGee Corp > > -Original Message- > Sent: Wednesday, January 16, 2002 10:55 AM > To: Multiple recipients of list ORACLE-L > > > I am looking for some guidance from people who use this product. Is it a > value add to the organization or not. If possible also let me know how in > the hell does it do a online object extraction from the backup. > > Would appreciate all your comments and recommendations > > Thx > Gautam > > -- > Please see the official ORACLE-L FAQ: http://www.orafaq.com > -- > Author: Smith, Ron L. > INET: [EMAIL PROTECTED] > > Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 > San Diego, California-- Public Internet access / Mailing Lists > > To REMOVE yourself from this mailing list, send an E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in > the message BODY, include a line containing: UNSUB ORACLE-L > (or the name of mailing list you want to be removed from). You may > also send the HELP command for other information (like subscribing). > -- > Please see the official ORACLE-L FAQ: http://www.orafaq.com > -- > Author: Valuthur, Srikanth > INET: [EMAIL PROTECTED] > > Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 > San Diego, California-- Public Internet access / Mailing Lists > > To REMOVE yourself from this mailing list, send an E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in > the message BODY, include a line containing: UNSUB ORACLE-L > (or the name of mailing list you want to be removed from). You may > also send the HELP command for other information (like subscribing). > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- > This e-mail was scanned by the eSafe Mail Gateway > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: =?iso-8859-8?Q?=E0=E3=F8_=E9=E7=E9=E0=EC?= INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
RE: OT -: SQL BackTrack info
Ok, you guys are really missing the support issue. :)
The support is very bad. Yes, you don't need it often.
But when you do need it, they don't have it.
SQL*Backtrack is normally run as a menu to the
back end tools. As I recall, even most of the commands
used in cron for scheduled backups are wrappers to
the back end tools.
There are recovery situations that cannot be peformed from
the SQL*Backtrack menu. If you run into one of those, and
cannot figure it out, support will be unable to help you.
They know how to use the menu mode, and that's about it.
Just after leaving a previous job where SQL*Backslack is
still in use, a tablespace in the data warehouse was trashed.
It took 30+ days to recover it. This is mostly due to inept support
from BMC. They like to do a lot of finger pointing, such as
'Your Legato indexes need rebuilt', even though that does
not fix the problem.
It used to be a great tool, and probably still is. I would not but
it based simply on support issues.
Jared
"Smith, Ron
L." To: Multiple recipients of list ORACLE-L
<[EMAIL PROTECTED]>
<[EMAIL PROTECTED] cc:
om> Subject: RE: OT -: SQL BackTrack info
Sent by:
[EMAIL PROTECTED]
om
01/16/02 11:13
AM
Please respond
to ORACLE-L
We have been using it for about 5 years on both Unix and NT. We have it
connected to Netbackup to handle the tapes. We love it. I agree that the
support is not what it used to be but we hardly ever need support.
Although, the last time we called we got a support person that knew more
about Oracle than
we did and knew SQL Backtrack inside and out. It's a great tool!
Ron Smith
Kerr-McGee Corp
-Original Message-
Sent: Wednesday, January 16, 2002 10:55 AM
To: Multiple recipients of list ORACLE-L
I am looking for some guidance from people who use this product. Is it a
value add to the organization or not. If possible also let me know how in
the hell does it do a online object extraction from the backup.
Would appreciate all your comments and recommendations
Thx
Gautam
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Smith, Ron L.
INET: [EMAIL PROTECTED]
Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051
San Diego, California-- Public Internet access / Mailing Lists
To REMOVE yourself from this mailing list, send an E-Mail message
to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from). You may
also send the HELP command for other information (like subscribing).
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author:
INET: [EMAIL PROTECTED]
Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051
San Diego, California-- Public Internet access / Mailing Lists
To REMOVE yourself from this mailing list, send an E-Mail message
to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from). You may
also send the HELP command for other information (like subscribing).
RE: OT -: SQL BackTrack info
Its a great product for the price. I have used it in and out for 5 years internationally and truly it is the best backup/recovery product we have. There are some pros and cons to using the tool: Pros: 1. Great product, works brilliant & works all the time. 2. Upgrades are simple. Cons: 1. Price 2. Support is a mess(most of the time) 3. You have to read the whole manual to understand it. Never skip pages on that. 4. FOLLOW THEIR INSTURCTIONS. MOST IMPORTANT. NO PRESUMPTIONS ALLOWED. Whether it is to install or deinstall, You have to follow their step by step instructions for it to work properly. We tried several ways for the product to work properly and finally surrendered to the manual. ORACLE DBAs - We cannot use the oracle technique for SQL B/T My 2 cents Srikanth -Original Message- Sent: Wednesday, January 16, 2002 1:14 PM To: Multiple recipients of list ORACLE-L We have been using it for about 5 years on both Unix and NT. We have it connected to Netbackup to handle the tapes. We love it. I agree that the support is not what it used to be but we hardly ever need support. Although, the last time we called we got a support person that knew more about Oracle than we did and knew SQL Backtrack inside and out. It's a great tool! Ron Smith Kerr-McGee Corp -Original Message- Sent: Wednesday, January 16, 2002 10:55 AM To: Multiple recipients of list ORACLE-L I am looking for some guidance from people who use this product. Is it a value add to the organization or not. If possible also let me know how in the hell does it do a online object extraction from the backup. Would appreciate all your comments and recommendations Thx Gautam -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Smith, Ron L. INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Valuthur, Srikanth INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
RE: OT -: SQL BackTrack info
We have been using it for about 5 years on both Unix and NT. We have it connected to Netbackup to handle the tapes. We love it. I agree that the support is not what it used to be but we hardly ever need support. Although, the last time we called we got a support person that knew more about Oracle than we did and knew SQL Backtrack inside and out. It's a great tool! Ron Smith Kerr-McGee Corp -Original Message- Sent: Wednesday, January 16, 2002 10:55 AM To: Multiple recipients of list ORACLE-L I am looking for some guidance from people who use this product. Is it a value add to the organization or not. If possible also let me know how in the hell does it do a online object extraction from the backup. Would appreciate all your comments and recommendations Thx Gautam -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Smith, Ron L. INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
Re: OT -: SQL BackTrack info
It was a good product when owned by Data Tools. It is now owned by BMC, and the support is poor. My experience with this tool is as of December 2000. As far as object extraction, it did not work as of December of 2000. They had been claiming that it would for some time, but the DBA in charge of the product at our shop could not get it to work. Jared Gautam_Reddy@D ell.com To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]> Sent by: cc: [EMAIL PROTECTED] Subject: OT -: SQL BackTrack info om 01/16/02 08:55 AM Please respond to ORACLE-L I am looking for some guidance from people who use this product. Is it a value add to the organization or not. If possible also let me know how in the hell does it do a online object extraction from the backup. Would appreciate all your comments and recommendations Thx Gautam -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
