Re[2]:re: [Questions about Oracle World Wide Support] / Re:
Rachel, Wasn't talking about you. Let's just say it's a Financial firm with offices in Merrimack NH. Almost went to work for them, glad I did not!! Dick Goulet Reply Separator Author: Rachel Carmichael [EMAIL PROTECTED] Date: 7/19/2001 1:55 PM nah, this was a LONG time ago... and we had all sorts of other fun to deal with with the licenses too. but it's a thought From: [EMAIL PROTECTED] Reply-To: [EMAIL PROTECTED] To: Multiple recipients of list ORACLE-L [EMAIL PROTECTED] Subject: Re:re: [Questions about Oracle World Wide Support] / Re: ORA Date: Thu, 19 Jul 2001 13:01:07 -0800 Rachel, You can always do as a local firm around here does, namely byt a server license, enjoy the year of support. And then some years later when you decide to upgrade to the next version, buy that license, in the new version, all over again. Seems rather foolish and costly, but then they have money to burn. Dick Goulet Reply Separator Author: Rachel Carmichael [EMAIL PROTECTED] Date: 7/19/2001 12:21 PM Eric, Where you been Welcome back. Be aware that if you do not pay for continuing support, and then you later (years later) decide you need a suport contract again *for the platform you started on*, Oracle has been known to retroactively charge (at a percentage at least 50%?) for the years of missed support. nasty surprise. try 100%... you have to pay for the support as if you had had it. If you work for a big enough company, it's possible to negotiate a settlement and pay less (I did it, but it took me 6 months to work it out). Oh, and if you don't have support, you can always just pay for an Oracle Consultant to come in and help you -- at a VERY high rate. Rachel _ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). _ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
Re: Questions about Oracle World Wide Support
Wednesday, July 18, 2001, 9:06:20 PM, Chuan Zhang wrote: CZ What are the benifits of having a support contract? All joking aside, I wouldn't want to manage a database without having a support contract. With support, you have something to fall back on when you can't solve a problem yourself. Without support, it's all on you. And believe me, that's a lonely place to be when something truly bizarre goes wrong with your database. Best regards, Jonathan Gennick mailto:[EMAIL PROTECTED] * 906.387.1698 http://Gennick.com * http://MichiganWaterfalls.com * http://MetalDrums.org -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Jonathan Gennick INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
RE: Questions about Oracle World Wide Support
Title: RE: Questions about Oracle World Wide Support Chuan, Without a support contract you better hope that you can get yourself out of every single recovery disaster that can possibly happen. If your data isn't important, then don't purchase a support contract. If you know everything there is to know about Oracle, if you don't need anyone at your beck and call to assist you, and you are that confident, don't purchase a support contract. On the list we may complain about support. But the bottom line is I would not want to work at a place where they are so cheap they didn't purchase the support contract. Let me also add that this list is voluntary. No one has to answer any questions on this list. The people on this list choose to help each other out. My point is do NOT assume this list is a substitute for support. Lisa Koivu Graceless Candid Yellow Bellied Ninja-ette (and DBA) Ft. Lauderdale, FL, USA -Original Message- From: Chuan Zhang [SMTP:[EMAIL PROTECTED]] Sent: Wednesday, July 18, 2001 9:06 PM To: Multiple recipients of list ORACLE-L Subject: Questions about Oracle World Wide Support Dear DBA gurus, Could I ask you about the following questions: What are the benifits of having a support contract? what are the issues withnot having a support contract or what the risks do I have to take without the Support? What is it covering? I mean, Does it cover issues involved in our application systems? Your views and advice are vital for me. Thanks Chuan
re: [Questions about Oracle World Wide Support] / Re: ORACLE-L Digest -- Volume 2001, Number 200
Turn the question around, and ask what are the difficulties you will face if you *aren't* supported? Some answers: 1) no help from Oracle Support for installation,bugs,problems,etc 2) no product media If you don't need either of those from Oracle support, then you could save some money. Be aware that if you do not pay for continuing support, and then you later (years later) decide you need a suport contract again *for the platform you started on*, Oracle has been known to retroactively charge (at a percentage at least 50%?) for the years of missed support. nasty surprise. You might want to use Oracle's slightly stupid web based support evaluator to determine your general support needs: http://www.oracle.com/support/index.html?evaluate.html - here is one possible alternative to full metals support: http://www.oracle.com/support/incident/index.html?content.html there is another alternative that just gets you product upgrades: http://www.oracle.com/support/updates/index.html?content.html (linked from: http://www.oracle.com/support/index.html?overview.html ) regards, ep ps, I'm reading, when I have time, the list digest, which is really ugly with redundant text and HTML translation. can everyone please try to turn off all the HTML cr*p and spend a few seconds trimming their message trailers before hitting send? Date sent: Thu, 19 Jul 2001 01:05:33 -0800 To: Multiple recipients of list ORACLE-L [EMAIL PROTECTED] Questions about Oracle World Wide SupportChuan Zhang chuan@asiaonline. ... -- From: Chuan Zhang [EMAIL PROTECTED] Date: Sun, 15 Jul 2001 10:00:30 +1000 Subject: Questions about Oracle World Wide Support This is a multi-part message in MIME format. --=_NextPart_000_0099_01C10D14.FAF10110 Content-Type: text/plain; charset=Windows-1252 Content-Transfer-Encoding: quoted-printable Dear DBA gurus, Could I ask you about the following questions: What are the benifits of having a support contract? what are the issues withnot having a support contract or what the risks = do I have to take without the Support? What is it covering? I mean, Does it cover issues involved in our = application systems? Your views and advice are vital for me. Thanks Chuan --=_NextPart_000_0099_01C10D14.FAF10110 Content-Type: text/html; charset=Windows-1252 Content-Transfer-Encoding: quoted-printable !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEAD META content=3Dtext/html; charset=3Dwindows-1252 = http-equiv=3DContent-Type META content=3DMSHTML 5.00.2314.1000 name=3DGENERATOR STYLE/STYLE /HEAD BODY bgColor=3D#ff DIVFONT face=3DArial size=3D2Dear DBA gurus,/FONT/DIV DIVnbsp;/DIV DIVFONT face=3DArial size=3D2Could I ask you about the following=20 questions:/FONT/DIV DIVnbsp;/DIV DIVFONT face=3DArial size=3D2What are the benifits of having a = support=20 contract?BRwhat are the issues withnot having a support contract or = what the=20 risks do I have to take without the Support?BRWhatnbsp;is it = covering? I=20 mean, Does it cover issues involved in our application = systems?/FONT/DIV DIVnbsp;/DIV DIVFONT face=3DArial size=3D2Your views and advice are vital for=20 me./FONT/DIV DIVnbsp;/DIV DIVFONT face=3DArial size=3D2Thanks/FONT/DIV DIVnbsp;/DIV DIVFONT face=3DArial size=3D2Chuan/FONT/DIV DIVnbsp;/DIV/BODY/HTML --=_NextPart_000_0099_01C10D14.FAF10110-- ... -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Eric D. Pierce INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
re: [Questions about Oracle World Wide Support] / Re: ORACLE-L Digest -- Volume 2001, Number 200
Eric, Where you been Welcome back. Be aware that if you do not pay for continuing support, and then you later (years later) decide you need a suport contract again *for the platform you started on*, Oracle has been known to retroactively charge (at a percentage at least 50%?) for the years of missed support. nasty surprise. try 100%... you have to pay for the support as if you had had it. If you work for a big enough company, it's possible to negotiate a settlement and pay less (I did it, but it took me 6 months to work it out). Oh, and if you don't have support, you can always just pay for an Oracle Consultant to come in and help you -- at a VERY high rate. Rachel _ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: [EMAIL PROTECTED] Fat City Network Services-- (858) 538-5051 FAX: (858) 538-5051 San Diego, California-- Public Internet access / Mailing Lists To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
