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Pan Asia a multi million dollar group, headquartered in Singapore with business operations worldwide.Founded in 1994, Pan Asia’s service offerings span diverse areas such as trading in energy products and emerging technologies to Management & IT consulting and human capital solutions. Our clients span across various geographies and industry domains including Hi Tech, Banking and Finance, Manufacturing, Logistics, and FMCG. Please share matching profiles for this very immediate need of my direct client. Position 1 : *Sharepoint System Analyst* - *Bellevue, WA* Position 2 : *Service Now Admin* - *Bellevue, WA* Position 3 : *Service Now Developer* - *Bellevue, WA* Position 4 : *Incedent Manager* - *Philladelphia, PA* *Position 1 :* This role needs a strong candidate with the SharePoint, hands-on experience *(BA/System analyst/testing with a technical background)* that understands and can transform/to design and pass it onto the development team to be worked on will highly be considered. Role: *Sharepoint System Analyst* Location: Bellevue, WA JD: *Primary Duties and Responsibilities:* Plans, directs and completes the analysis of business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating and developing content management systems and procedures that are cost effective and meet user requirements. Acts as the primary face of IT to the internal Customer and is the liaison between the user community and internal IT resources for all content management needs, primarily SharePoint. 1. Utilize and train others on their knowledge of the business processes in enterprise content management and can work with the Business to define requirements that will drive efficiencies in the business taking into account the entire picture as well as the details. 2. Interviews Business Partner end users to determine and document requirements for data, reports, analysis, metadata, training, service levels, data quality, and performance. Assists the customer in the creation of high-level feasibility assessments and IT level-of-efforts. 3. Translates business requirements into system impacts and functional specifications and works with solutions architects and developers to translate requirements into technical specifications. 4. Helps identify and assess potential data sources and executes data source validation, including writing a validation plan, assisting with or building scripts, executing the scripts, and communicating results. 5. Validates that the SharePoint solutions meet requirements and service level agreements. 6. Coordinates prototype reviews and creates Test Requirements. 7. Work with solutions architects and developers to translate requirements into technical specifications. *Position 2 :* Title:* Service Now Admin** * Location: Bellevue WA Duration: 6 months* * *Responsibilities:* · Perform day to day administration of the *Service*-*Now* tool, including making approved changes to process and work flows. · Maintain business services and configuration item relationships in *Service*-*Now* tool. · Maintain and manage records of *Service*-*Now* licenses. · Implement and configure *Service*-*Now* discovery tool. · Develop clear and concise technical & process documentation. · Communicate *Service*-*Now* process, operations and capability information to all levels of management effectively. · Maintain the integrity of the *Service*-*Now* tool across production and non-production environments. · Perform installation and testing of vendor-provided updates and new releases. · Work with business users to identify and refine business requirements and workflows. · Identify and define business solutions for ITIL users. · Produce weekly reports and metrics for IT management. *Candidate should have:* · 2+ years’ experience as a *Service*-*Now* administrator. · A minimum of a Bachelor’s degree, or relevant work experience, is required. · Strong knowledge of *Service*-*Now*. · *Service*-*Now* system administrator training required. · Working knowledge of current IT technologies. · Experience in implementing *Service*-*Now* processes and functions. · Experience with IT *Service* Management, *Service* Desk, Asset Management and Change Management processes. · Experience configuring software items in *Service*-*Now* · Experience in producing enterprise level reports, including compiling data from several different sources. · Experience with using and obtaining data from *Service*-*Now* incident management software required. · Experience with processes involving problem identification, recovery, escalation and resolution. *Candidates must also have one (1) of the preferred skilled sets listed below.* · Working knowledge of software licensing agreements. · Working knowledge and experience with data & reporting tools including Excel, Access, & Crystal Reports. · Working knowledge of relational databases. · Able to function well in a fast-paced and adaptive environment. *Position 3 :* * * *Title : Service Now Developer* Location: *Bellevue WA* Duration: 6 months Qualified candidates must have: * 3+ years work experience in a technical role, preferably client *service* market * Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML) * working knowledge of relational databases * working knowledge of Active Directory, LDAP and SSO integration * strong analytical, estimating and problem solving skills * excellent communication, interpersonal and collaboration skills * ability to present and explain technical information to diverse audiences * ability to be flexible, adaptable and learn new concepts quickly * ability to work effectively in a team environment with aggressive deadlines and multiple priorities * demonstrated understanding of ITIL processes, operations and procedures * familiarity with Agile and Waterfall project management methodologies * positive can-do attitude *Major Duties * 1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements. 2. Works with Process Owners on continual *service* improvement opportunities 3. Provides process and technical solution options, risks and impacts. 4. Ensures quality work product. 5. Ability to manage multiple and often conflicting tasks; effectively prioritizes. 6. Escalates issues in effective and efficient manner. 7. Serves as key subject matter expert; mentors and shares knowledge. 8. Creates and maintains process documentation for team and users. 9. Fulfills role while working on multiple projects. 10. Builds positive relationships with all partners. 11. Provides 24/7 firecall support as part of team rotation.** *Experience * Bachelor degree in Computer Science, Engineering or other related field and at least 3+ years working experience in IT *Service* Management Process, Tool Configuration and Administration. Experience leading and mentoring development teams. ITIL v3 certification and ServiceNow experience is preferred. * * *Position 4 :** * *Title : Incedent Manager* Location: *Philladelphia, PA* Duration: 6 months JD: • Help to define and execute • Service Levels and Adherence to them • Monitoring Strategies, Tools and Procedures • Stakeholder management and executive communications escalation • Triage Procedures (including enhancing exiting triage procedures) • Ensures that service-level issues are responded to and that normal service operations are restored as quickly as possible • Identifies and leads the implementation of creative process and technology solutions within the team • Provides mentorship and team development opportunities • Assists in representing Production Support to the organization ensuring that high-availability and the ability to identify customer-facing issues is included in the development or deployment of new products and services. • Identifies and recommends opportunities for “clean-slate” process improvement with regards to incident management, fault monitoring, triage procedures and issue escalation • Develops procedures for incident triage and management, metric and measure creation, management and administration of monitoring tools • Ensures timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management • Monitors systems and services for most efficient operation, identifying fault conditions as well as opportunities for further optimization • Manage on-call list for various resources • Maintains escalation and contact lists for mission critical systems and services *SKILLS REQUIREMENTS* • Excellent leadership, organizational, communication, customer service, problem solving and interpersonal skills • At least 5 years of experience in a technology operations setting. • Greenfield experience creating teams, tools and processes is preferred • Ability to be on call off hours for a certain number of days every month. • Solid understanding of all applications, equipment and software currently being used throughout the company • Strong hands-on technical experience (previous experience as a Linux/Unix system administrator is preferred) • Scripting / programming experience desired. • Understanding of cable and IP technologies (including Tru2way) is a plus. • Ability to effectively identify, triage and drive resolution of incidents, assist in change management and deployment support • Experience in supporting business objectives in a partnered/outsourced model* * * * Regards, *Ravi* * * Pan Asia Resources Pte Ltd 1003 High House Road, Suite #202, Cary, NC 27513 C +1 *919 342 5787* Email : *r...@panasiagroup.net* web :www.panasiagroup.net Follow us @ -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. 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