*Location*: Detroit,
*Business Analyst Advanced* *Specifically we're looking for:* - Cisco UCCE - Cisco ICM - Cisco CVP - ( sql) *Nice to have * - Call flow design - Call routing trouble-shooting - Relationship Building / ability to bridge gap between IT partners and call centers we support. *Qualifications* - Bachelor's Degree in related field preferred. - Minimum three (3) to five (5) years related experience preferred. - Excellent analytical, organizational, verbal and written communication skills. - Significant creativity is required. - Other related skills and/or abilities may be required to perform this job. *Required Skills: * - Experience leading call routing re-design, clean up and maintenance initiatives. - Analysis and interpretation of call routing logs, calling patterns, error reports, etc. to identify and correct routing gaps. - Experience leading technology implementation initiatives (e.g. system upgrades, new technology rollouts, etc.). - Develop Identify strategic plans and create Business Cases to support the organizational goals for call routing structure and call center efficiencies. - Ability to manage projects from Initiation to Implementation. - Ability to partner with departmental key stakeholders and cross-functional groups (call centers, IT, etc.) to identify opportunities for improving process and daily operations. - CISCO expert proficient in key Cisco components including but not limited to ICM, Call Manager, UCCE skills based routing, Cisco Call Back. - Adaptable to customer/business needs including flexibility in scheduling. - Ability to educate key partners on strategic direction and sell the value. *Preferred Skills: * - SQL Database and query creation. - Java Database and query creation. - Proficient in Access, Crystal Reports, Cognos, SharePoint - Proficient in Verint Impact 360 ( Blue Pumpkin) - Proficient in Aspect systems Management Suite (Agent Administrator, Hardware Administrator, Route Administrator, Architect.) -- *Thanks & Regards* *Raman M* *REASONSOURCETECH.* -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
