*Dear Candidate,* *We have an urgent opening for and I have sent you a job description please go through it and let me know if you are comfortable with it and also send me your consultant's updated. *
*Title:- SR. UC Contact Center Engineer* *Mode: Phone * *Location: Saint Paul, MN* *Duration:3+ (Will extend if strong fit) (Very Urgent Requirement Submit Best )* *This is a new role for Saint Jude Medical in Saint Paul, MN. Phone hire is fine. Seeking a Senior level resource.. candidates must have 10+ years of practical work experience. COM skills must also be excellent! Term is 3+ months. Will extend if strong fit. .. * *Key Requirements: #1 – Experience with Cisco Contact Center to include; 10+ years of experience administrating and installing IP Telephony systems specifically Cisco Unified Communications. #2 - 10+ years of experience working with Cisco network devices, specifically as it applies to quality of service (QoS) and voice gateway configurations. Position Summary: The UC Contact Center Engineer is responsible for architecting/implementing voice and Contact Center solutions for the enterprise. The Contact Center role will have senior Cisco contact center engineering technical expertise as well as the UC technology stacks. This person will provide global technical leadership of the Unified Communications Call Center space and be responsible for the continued development of technical skill. Job Duties: • Architects/implements solutions and strategy for the implementation of voice, video and conferencing hardware and software solutions. Oversees development and implementation activities of project teams and design engineers. • Provide technical forecasting and financial impacts to executive management for new concepts and technology solutions. • Defines technical oversight of life-cycle management actives in the UC technology space • Plan’s and forecast’s technology replacement life-cycles in conjunction with business initiatives and vendor release cycles. • Creates concept level design diagrams, financial outlays and position papers for voice, video and conferencing systems • Manages and coordinates delivery of enterprise vendor services • Demonstrate master level skill on in place and emerging technologies in the Unified Communications space • Mentors and assist in development of UC engineering personnel • Works on difficult and complex system problems and partners with vendors to see through to resolution. • Partners with business to advise on technical solutions and forecasted capability used to resolve business problems • Collaborates with other principal engineers and technical leadership to develop cross platform enterprise solutions • Provides secondary 24x7 on-call support. • Other duties as assigned. Qualifications: Technical: • BS degree in computer science, engineering or telecommunications and/or 10+ years of equivalent network and telephony experience • Must have significant experience with Cisco Contact Center experience • 12+ years of information technology experience including at least 6 years or more of direct customer support • 10+ years of direct hands on experience administrating and installing IP Telephony systems specifically Cisco Unified Communications • 10+ years of direct hands on experience working with Cisco network devices, specifically as it applies to quality of service (QoS) and voice gateway configurations • CCNP-Collab required and the desire to challenge the CCIE-Collab certification • Demonstrated mastery of TDM and IP telephony concepts, networking/distributed computing environment concepts; knowledge of and experience with principles of routing, client/server programming, and the design of consistent network-wide telephony system layouts. General: • Demonstrated oral and written interpersonal, communication, analytical, presentation, and organizational skills; the ability to meet deadlines/work independently. • Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines • Ability to work weekends and/or off hours as necessary to meet implementation timelines • Ability to sponsor large and mid-sized technology implementations* [image: logo] *Rohit Bhasin |* lead Recruiter | Apetan Consulting LLC Tel: 201-620-9700* |121| Fax:2015266869 | *Mail *: 72 van reipen ave pmb#255, Jersey City, NJ 07306| *Corp. 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