Suzanne,
Thanks a lot for this wonderful story!!
Agustín
Enviado desde mi iPhone
El 9/12/2017, a la(s) 4:33 a. m., Thomas Perret via OSList
escribió:
> Awesome story, thanks Suzanne
>
> ___
>
> All is possible together
>
>> On 8 Dec 2017, at 19.58, Suzanne Daigle via OSList
>> wrote:
>>
>> Thank you Christie for your beautiful note and for leading us to Ashley's
>> interview. No matter how familiar is the message or how often I hear it, I
>> feel its comfort, its resonant invitation and all the hope, joy, grief and
>> "awe" that goes with it.
>>
>> In your note you said:
>>
>> "Caring creates time, meaningful time." I have been thinking & talking with
>> colleagues a lot lately about the "care" part of healthcare & healthcare
>> education, and about how time and attention are necessary elements of
>> care...and truly, allowing for "meaningful time" can be powerful elemental
>> medicine.
>>
>> As I read this, I was triggered by the "caring that can happen at work" - a
>> caring connected to a spirit of community where passion and responsibility
>> are at play. I experienced both yesterday.
>>
>> It was related to my work with UPA (United Packaging Association) - a new
>> packaging networking association that got ignited from an Open Space
>> gathering in 2016. UPA members and guests celebrated the holiday season last
>> evening and visited a wonderful flavoring company called Monin, with its
>> family roots in Bourges, France. Their self-organizing ways of managing the
>> company hooked my heart and I had great difficulty containing my enthusiasm
>> and holding back my questions, wishing to remember and absorb every miracle
>> moment of my time with them. There were so many stories, so many little
>> things that they are doing - everyone totally invested in the work of the
>> business, passionate, having a place and having a voice. It is with such
>> pride that they shared their progress, their mistakes, their set-backs and
>> their leaps forward with clients, doing more for them and with them than
>> anyone could imagine.
>>
>> On the walls throughout their facility were large black and white, framed
>> professional photographs of every single employee, each capturing the
>> essence and spirit of the person - sometimes a smile, sometimes a special
>> spark in the eye or a whimsical expression.
>>
>> Their dedication, the excellence of what they do, their commitment, their
>> humility and the global place they have earned as leaders in the marketplace
>> attest to their culture, success and future prospects.
>>
>> Little wonder that they say working for Monin is to be part of a family. The
>> spirit of family extends beyond to everyone connected to them including
>> community and us at UPA last evening.
>>
>> I could not even begin to describe all those things that I noticed as we
>> toured - people on the job in their every day life doing what they do,
>> taking charge and in charge, with a pride of competency and collegiality
>> that spoke of decision-making by those closest to the work at hand. The
>> important measures of the business were there on the wall for everyone to
>> see, written not by management but again by people closest to the work. I
>> could go on and on about those items of continuous improvement, their
>> breakthroughs, technical expertise, commitment to excellence and the many
>> ideas from people across the company that adorned the bulletin boards in
>> celebration of the results from each of those initiatives. There were no
>> labels attached to what they do: lean, six sigma, self-management or indeed
>> open space. They were just doing the work.
>>
>> One story in particular struck me deeply. Partnering with a placement
>> agency, they hired a young man who was autistic on a trial basis to do a
>> task that was somewhat repetitive and crucially important to the overall
>> manufacturing process of this particular product. Andrew, now a regular
>> employee, excelled at this task!! Others had struggled with the routine of
>> it, trying to avoid being assigned there. Today not only has the entire
>> organization learned deeply about right fit, for right job (applies to
>> everyone not just Andrew) but now teammates regularly come by to work side
>> by side with him on other projects to keep him company. Outside the door of
>> the small office where Andrew works on the manufacturing floor is a plaque
>> with his name on it and the words "Pump Assembly". No one else in the
>> company has a plaque with their name on it.
>>
>> As joyous and exuberant as I felt being there, I could not help but also
>> feel sadness, and even grief, knowing that others who were also on the tour,
>> as touched as they were by what they saw, could not imagine a culture like
>> Monin's within their own companies. Just as someone cannot imagine the
>>