Re: [otrs] hash value in otrs.Console.pl

2018-07-02 Thread carlos calvo 
ok,
got it
thanks for your support!

On Mon, Jul 2, 2018 at 2:14 PM, Carlos Rodríguez 
wrote:

> Hi Carlos,
>
> The idea for the —value is to be used for single string settings like
> FQDN, if the setting requires a more complex data structure like Array,
> Hash or any combination (e.g. HoA, AoH, AoA, HoH, HoAoH, AoHoA, then it
> requires a YAML file.
>
> I understand that you would like to pass the YAML string into the —value,
> to save time and do not crate an actual YAML file, but this is not
> supported.
>
>
> YAML its actually easy please take a look at the dictionary example at:
> https://docs.ansible.com/ansible/latest/reference_
> appendices/YAMLSyntax.html
> ((enjoy))
>
> Carlos Rodríguez
>
>
>
>
> On Jul 2, 2018, at 7:03 AM, carlos calvo  wrote:
>
> Hi Carlos
>
> thanks for your answer.
>
> I am not aware of a specific syntax in YAML for hash.
> Fact is, that if i try using a YAML file (using the source-path option) is
> working
>
> [otrs@bss-otrs bin]$   ./otrs.Console.pl 
> Admin::Config::Update --setting-name Ticket::Frontend::
> AgentTicketCompose###DynamicField --source-path ./example.yaml
>
>
> Updating setting value...
>
>
> Done.
>
> [otrs@bss-otrs bin]$ cat example.yaml
>
> AgentID: 1
>
>
> but i try to use the value directly, it isn't. I am sure it is a syntax
> problem, but i tried YAML/PERL approaches to provide that parameter as a
> hash and i keep getting this error.
>
> [otrs@bss-otrs bin]$  ./otrs.Console.pl 
> Admin::Config::Update --setting-name Ticket::Frontend::
> AgentTicketCompose###DynamicField --value 'AgentID: 1'
>
> Updating setting value...
>
>
> ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS:
> linux Time: Mon Jul  2 13:53:29 2018
>
>
>  Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField
> Effective value is not correct: Its not a hash!
>
>
>  Traceback (25114):
>
>Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
>
>Module: Kernel::System::Console::Command::Admin::Config::Update::Run
> Line: 170
>
>Module: (eval) Line: 461
>
>Module: Kernel::System::Console::BaseCommand::Execute Line: 454
>
>Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
>
>Module: ./otrs.Console.pl  Line: 38
>
>
> Error: Deployment failed!
>
>
>
>
>
> it would be great if you can provide an example using the "--value" option.
>
> Tx/Gracias!
> Carlos.
>
>
>
>
> On Sat, Jun 30, 2018 at 3:07 AM, Carlos Rodríguez <
> carlos.rodrig...@otrs.com> wrote:
>
>> Hi Carlos,
>>
>> Sure, the answer is in the help
>>
>>  [--source-path ...]- Specify the source location of the
>> setting value YAML file.
>>  [--value ...]  - Specify single line setting value.
>>
>> You need to set your hash as a YAML structure and put it into a file.
>>
>> ((enjoy))
>>
>> Carlos Rodríguez
>>
>>
>>
>>
>> On Jun 29, 2018, at 6:00 PM, carlos calvo  wrote:
>>
>> Hi!
>>
>> i am running OTRS 6.0.8 and trying to setting things up over the console
>> utility, otrs.Console.pl 
>> I would like to configure a value in one of the parameters "
>> Ticket::Frontend::AgentTicketCompose###DynamicField",
>> but OTRS keeps complaining about the value type not being a hash.
>> *Does anyone has an idea how to provide a hash value over this interface.
>> I've tried several options but none did really worked out.*
>>
>>
>>> [otrs@bss-otrs bin]$   perl./otrs.Console.pl
>>>   Admin::Config::Update --setting-name
>>> Ticket::Frontend::AgentTicketCompose###DynamicField --value "(AgentID
>>> => '1')"
>>> Updating setting value...
>>> ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS:
>>> linux Time: Sat Jun 30 00:50:06 2018
>>> * Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField
>>> Effective value is not correct: Its not a hash!*
>>>  Traceback (31978):
>>>Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
>>>Module: Kernel::System::Console::Command::Admin::Config::Update::Run
>>> Line: 170
>>>Module: (eval) Line: 461
>>>Module: Kernel::System::Console::BaseCommand::Execute Line: 454
>>>Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
>>>Module: ./otrs.Console.pl  Line: 38
>>> Error: Deployment failed!
>>
>>
>>
>>
>> Br
>> Carlos.
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>>
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>>
>>
> -
> OTRS

Re: [otrs] hash value in otrs.Console.pl

2018-07-02 Thread Carlos Rodríguez 
Hi Carlos,

The idea for the —value is to be used for single string settings like FQDN, if 
the setting requires a more complex data structure like Array, Hash or any 
combination (e.g. HoA, AoH, AoA, HoH, HoAoH, AoHoA, then it requires a YAML 
file.

I understand that you would like to pass the YAML string into the —value, to 
save time and do not crate an actual YAML file, but this is not supported.


YAML its actually easy please take a look at the dictionary example at: 
https://docs.ansible.com/ansible/latest/reference_appendices/YAMLSyntax.html
((enjoy))

Carlos Rodríguez




> On Jul 2, 2018, at 7:03 AM, carlos calvo  wrote:
> 
> Hi Carlos
> 
> thanks for your answer. 
> 
> I am not aware of a specific syntax in YAML for hash. 
> Fact is, that if i try using a YAML file (using the source-path option) is 
> working
> 
> [otrs@bss-otrs bin]$   ./otrs.Console.pl   
> Admin::Config::Update --setting-name 
> Ticket::Frontend::AgentTicketCompose###DynamicField --source-path 
> ./example.yaml 
> Updating setting value...
> 
> Done.
> [otrs@bss-otrs bin]$ cat example.yaml
> AgentID: 1
> 
> but i try to use the value directly, it isn't. I am sure it is a syntax 
> problem, but i tried YAML/PERL approaches to provide that parameter as a hash 
> and i keep getting this error.
> 
> [otrs@bss-otrs bin]$  ./otrs.Console.pl   
> Admin::Config::Update --setting-name 
> Ticket::Frontend::AgentTicketCompose###DynamicField --value 'AgentID: 1'
> Updating setting value...
> 
> ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux 
> Time: Mon Jul  2 13:53:29 2018
> 
>  Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField 
> Effective value is not correct: Its not a hash!
> 
>  Traceback (25114):
>Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
>Module: Kernel::System::Console::Command::Admin::Config::Update::Run Line: 
> 170
>Module: (eval) Line: 461
>Module: Kernel::System::Console::BaseCommand::Execute Line: 454
>Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
>Module: ./otrs.Console.pl  Line: 38
> 
> Error: Deployment failed!
> 
> 
> 
> 
> it would be great if you can provide an example using the "--value" option.
> 
> Tx/Gracias!
> Carlos.
> 
> 
> 
> 
> On Sat, Jun 30, 2018 at 3:07 AM, Carlos Rodríguez  > wrote:
> Hi Carlos,
> 
> Sure, the answer is in the help
> 
>  [--source-path ...]- Specify the source location of the setting 
> value YAML file.
>  [--value ...]  - Specify single line setting value.
> 
> You need to set your hash as a YAML structure and put it into a file.
> 
> ((enjoy))
> 
> Carlos Rodríguez
> 
> 
> 
> 
>> On Jun 29, 2018, at 6:00 PM, carlos calvo > > wrote:
>> 
>> Hi!
>> 
>> i am running OTRS 6.0.8 and trying to setting things up over the console 
>> utility, otrs.Console.pl 
>> I would like to configure a value in one of the parameters " 
>> Ticket::Frontend::AgentTicketCompose###DynamicField", 
>> but OTRS keeps complaining about the value type not being a hash.
>> Does anyone has an idea how to provide a hash value over this interface. 
>> I've tried several options but none did really worked out.
>> 
>> 
>> [otrs@bss-otrs bin]$   perl./otrs.Console.pl   
>> Admin::Config::Update --setting-name 
>> Ticket::Frontend::AgentTicketCompose###DynamicField --value "(AgentID => 
>> '1')"
>> Updating setting value...
>> ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux 
>> Time: Sat Jun 30 00:50:06 2018
>>  Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField 
>> Effective value is not correct: Its not a hash!
>>  Traceback (31978):
>>Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
>>Module: Kernel::System::Console::Command::Admin::Config::Update::Run 
>> Line: 170
>>Module: (eval) Line: 461
>>Module: Kernel::System::Console::BaseCommand::Execute Line: 454
>>Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
>>Module: ./otrs.Console.pl  Line: 38
>> Error: Deployment failed!
>> 
>> 
>> 
>> Br
>> Carlos.
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/ 
>> Archive: http://lists.otrs.org/pipermail/otrs 
>> 
>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs 
>> 
> 
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/ 
> Archive: http://lists.otrs.org/pipermail/otrs 
> 
> To unsubscribe:

Re: [otrs] hash value in otrs.Console.pl

2018-07-02 Thread carlos calvo 
Hi Carlos

thanks for your answer.

I am not aware of a specific syntax in YAML for hash.
Fact is, that if i try using a YAML file (using the source-path option) is
working

[otrs@bss-otrs bin]$   ./otrs.Console.pl  Admin::Config::Update
--setting-name Ticket::Frontend::AgentTicketCompose###DynamicField
--source-path ./example.yaml

Updating setting value...


Done.

[otrs@bss-otrs bin]$ cat example.yaml

AgentID: 1


but i try to use the value directly, it isn't. I am sure it is a syntax
problem, but i tried YAML/PERL approaches to provide that parameter as a
hash and i keep getting this error.

[otrs@bss-otrs bin]$  ./otrs.Console.pl  Admin::Config::Update
--setting-name Ticket::Frontend::AgentTicketCompose###DynamicField --value
'AgentID: 1'

Updating setting value...


ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux
Time: Mon Jul  2 13:53:29 2018


 Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField
Effective value is not correct: Its not a hash!


 Traceback (25114):

   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483

   Module: Kernel::System::Console::Command::Admin::Config::Update::Run
Line: 170

   Module: (eval) Line: 461

   Module: Kernel::System::Console::BaseCommand::Execute Line: 454

   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80

   Module: ./otrs.Console.pl Line: 38


Error: Deployment failed!





it would be great if you can provide an example using the "--value" option.

Tx/Gracias!
Carlos.




On Sat, Jun 30, 2018 at 3:07 AM, Carlos Rodríguez  wrote:

> Hi Carlos,
>
> Sure, the answer is in the help
>
>  [--source-path ...]- Specify the source location of the
> setting value YAML file.
>  [--value ...]  - Specify single line setting value.
>
> You need to set your hash as a YAML structure and put it into a file.
>
> ((enjoy))
>
> Carlos Rodríguez
>
>
>
>
> On Jun 29, 2018, at 6:00 PM, carlos calvo  wrote:
>
> Hi!
>
> i am running OTRS 6.0.8 and trying to setting things up over the console
> utility, otrs.Console.pl 
> I would like to configure a value in one of the parameters "
> Ticket::Frontend::AgentTicketCompose###DynamicField",
> but OTRS keeps complaining about the value type not being a hash.
> *Does anyone has an idea how to provide a hash value over this interface.
> I've tried several options but none did really worked out.*
>
>
>> [otrs@bss-otrs bin]$   perl./otrs.Console.pl
>>   Admin::Config::Update --setting-name
>> Ticket::Frontend::AgentTicketCompose###DynamicField --value "(AgentID =>
>> '1')"
>> Updating setting value...
>> ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS:
>> linux Time: Sat Jun 30 00:50:06 2018
>> * Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField
>> Effective value is not correct: Its not a hash!*
>>  Traceback (31978):
>>Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
>>Module: Kernel::System::Console::Command::Admin::Config::Update::Run
>> Line: 170
>>Module: (eval) Line: 461
>>Module: Kernel::System::Console::BaseCommand::Execute Line: 454
>>Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
>>Module: ./otrs.Console.pl  Line: 38
>> Error: Deployment failed!
>
>
>
>
> Br
> Carlos.
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>
>
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Re: [otrs] hash value in otrs.Console.pl

2018-06-29 Thread Carlos Rodríguez 
Hi Carlos,

Sure, the answer is in the help

 [--source-path ...]- Specify the source location of the setting 
value YAML file.
 [--value ...]  - Specify single line setting value.

You need to set your hash as a YAML structure and put it into a file.

((enjoy))

Carlos Rodríguez




> On Jun 29, 2018, at 6:00 PM, carlos calvo  wrote:
> 
> Hi!
> 
> i am running OTRS 6.0.8 and trying to setting things up over the console 
> utility, otrs.Console.pl 
> I would like to configure a value in one of the parameters " 
> Ticket::Frontend::AgentTicketCompose###DynamicField", 
> but OTRS keeps complaining about the value type not being a hash.
> Does anyone has an idea how to provide a hash value over this interface. I've 
> tried several options but none did really worked out.
> 
> 
> [otrs@bss-otrs bin]$   perl./otrs.Console.pl   
> Admin::Config::Update --setting-name 
> Ticket::Frontend::AgentTicketCompose###DynamicField --value "(AgentID => '1')"
> Updating setting value...
> ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux 
> Time: Sat Jun 30 00:50:06 2018
>  Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField 
> Effective value is not correct: Its not a hash!
>  Traceback (31978):
>Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483
>Module: Kernel::System::Console::Command::Admin::Config::Update::Run Line: 
> 170
>Module: (eval) Line: 461
>Module: Kernel::System::Console::BaseCommand::Execute Line: 454
>Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
>Module: ./otrs.Console.pl  Line: 38
> Error: Deployment failed!
> 
> 
> 
> Br
> Carlos.
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs



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