RE: [otrs] Rearange in TicketZoom

[Alex Mihicinac]

Hi,

Thanks for answer. I've changed one file and that is Agent.pm
Original was:


  $Param{TicketAnswer} = $Self->Output(
TemplateFile => 'AgentZoomAnswer',
Data => \%Param,
  );

  $Param{TicketArticle} = $Self->Output(
TemplateFile => 'AgentZoomArticle',
Data => \%Param,
  );


Modified: 
  $Param{TicketArticle} = $Self->Output(
TemplateFile => 'AgentZoomArticle',
Data => \%Param,
  );

  $Param{TicketAnswer} = $Self->Output(
TemplateFile => 'AgentZoomAnswer',
Data => \%Param,
  );


There was no difference in output. :( Can you give me some hints where i
could set that?

Thanks!

Best regards,

Alex

> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of
> Robert Kehl
> Sent: Sunday, September 14, 2003 3:08 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Rearange in TicketZoom
> 
> - Original Message -
> From: "Alex Mihicinac" <[EMAIL PROTECTED]>
> Sent: Friday, September 12, 2003 8:51 AM
> 
> 
> > Is there any simple way to put Article(Forward,Bounce,Split) and
> Change
> > Queue infront of Compose answer (in TicketZoom)?
> 
> I don't really see a simple way to do this, you'd have to hack the
> source code in various files, I think. Seems to be some work.
> 
> Reagrds,
> 
> Robert Kehl
> 
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Re: [otrs] Rearange in TicketZoom

[Robert Kehl]

- Original Message - 
From: "Alex Mihicinac" <[EMAIL PROTECTED]>
Sent: Friday, September 12, 2003 8:51 AM


> Is there any simple way to put Article(Forward,Bounce,Split) and
Change
> Queue infront of Compose answer (in TicketZoom)?

I don't really see a simple way to do this, you'd have to hack the
source code in various files, I think. Seems to be some work.

Reagrds,

Robert Kehl

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Re: [otrs] Backup restore error ERROR 1045: Access denied for user:'otrs@localhost'

[Robert Kehl]

- Original Message - 
From: <[EMAIL PROTECTED]>
Sent: Saturday, September 13, 2003 6:59 PM


> 1) OTRS 1.1.3 installed ok on the new server , but i stopped before
> otrs/install.pl
> the original otrs was 1.1.2 , and  was upgraded ok

I don't fully understand this. You updgraded a (preinstalled) 1.1.2 by
installing 1.1.3, but stopped before install.pl could run? And 1.1.3 did
work?!?

Now you want to restore from a 1.1.3 backup? Try to complete the whole
installation process including install.pl, and then perform the restore
action. Let us know if you succeed.

hth,

Robert Kehl

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