Re: [otrs] OTRS as an internal help desk system
I use OTRS exclusively for an internal help desk system. Currently it is limited to IT related requests. So only individuals from the IT department are agents on the helpdesk. The rest of the company is treated as "customers" and they have to use email or the cpanel to create and manage personal tickets. It would be simple to set up additional departments such as accounting, warehouse, inventory, billing, etc. Just create additional agent groups, add the individuals that should act as agents, and give them training on how to use it. They would only see the tickets that are related to them. Really, the scenarios are endless and this system is well suited to fill any that I can think of. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] How can I change the ticket overview to show the latest message and not the latest customer message ?
Hi any way to change the ticket overview so that the LAST actual message is shown and not the last CUSTOMER message? Would make handling tickets in our case a world easier ... -- Michael Bielicki ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote: > You haven't got IPC installed. Do you mean the perl module(s)? Which of these I need for OTRS? ( http://cpan.org/modules/by-module/IPC/ ) And why is this not mentioned in the install-documentation at "Software requirements?" ? Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
