[otrs] about stats menu
Hi all, In menu stats, with format graph, there have two axis (x and Y). The question : what is explanation of y axis? what is explanation of y axis from new ticket (value of y axis = 0 2 4 6 8 10) ? what is explanation of y axis from ticket overview (value of y axis = 0 1 2 3 4 5) ? what is explanation of y axis from state action overview (value of y axis = 0 5 10 15 20 25) ? If I use format CVS, then system will open that format with Microsoft Excell program, and when I open that, appearance in excell program is in disarray. Why that can be happen, and what is solution? Thanks for your reply, but I am sorry before if I have wasted your time, thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customer Ticket(My Tickets)
Good day I realized this morning that customer cant see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets. Please advice Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Billing software
Richard, I have also been doing some research in this area, but I must admit I am still looking. I am looking to get OFBiz an OpenSource ERP solution running and reading the billing items from the OTRS database into OFBiz based invoices, but I am getting an OFBiz specialist to help me with this. At the moment, however I am using report writer tools such as DBXtra to read from the OTRS database and generate billing reports, which depending on your environment could be invoices. Hope this helps, Matt--Message: 3Date: Sun, 16 Jul 2006 13:19:30 +0100From: richard [EMAIL PROTECTED]Subject: [otrs] Billing softwareTo: otrs@otrs.orgMessage-ID: [EMAIL PROTECTED]Content-Type: text/plain; charset=UTF-8HowÅ the list doingBeen lurking for a while but finaly broke cover to ask a question.I have been using OTRS for about 6-7 months purley as a troubleticketing solution + it helps me keep trak of customer info. Now theboss want to try and use it for billing as well. Problem is he has notdecided on which billing/accountancy software to use or whether we willoutsource it. Does anyone have any tried and tested suggestions? (there was note ofsomeone using ooo to generate invoices, not sure he would go for that ashe is using a similar Excel soultion at the moment :(regardsrichard This email has been scanned for viruses. This account is protected from Spam and Viruses by NetCleanse. For more information please visit MyGlobalNetwork.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs]Search on FAQ
Please help; I removed the language and category options on the search window. Could this have any effect on the search option not working? I can search when I am logged in as an Agent but not when I am logged in as a Customer Please advice. From: Mamakwa M. Sefiri Sent: 12 July 2006 10:14 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs]Search on FAQ I have put in FAQ on the OTRS on when I try to search it does not give any results Please advise From: Mamakwa M. Sefiri Sent: 10 July 2006 04:10 PM To: User questions and discussions about OTRS.org Subject: [otrs] FAQ Please advice, I cant search on FAQ Thanks MAmakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Billing software
Hello. WebERP (http://www.weberp.org) may be another OpenSource (SourceForge) ERP solution. It's written in PHP, but it does use MySQL. I haven't tried it yet. Take care. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] How to retrieve customer data from external source
Ok, I'm trying to integrate OTRS with an external invoicing system that has an XML API. The documetation details how to integrate with LDAP and DB but doesn't indicate what to do with raw data.. Any suggestions here? -Brett ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Fwd: followup after close !
since i never reeceived a reply the first time, i'll try again !hi allis it possible to NOT allow a closed ticket to be re-opened after being closed ? why ?i'm trying to get around the problem of users replying with a thank you after a ticket has been successfully closed. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Benutzer-Authentifizierung mittels Datenbank und LDAP
Hallo zusammen, Ich suche nach einer Möglichkeit, umin OTRS dasLDAP und das DB Backend gleichermassen zur Authentifizierung von Agenten zu nutzen. Da nicht alle Personen, welche als Agenten arbeiten im LDAP eingetragen sind, benötige ich für diese Benutzer lokale Passwörter. Wer jedoch im LDAP eintragen ist, soll sein allgemeines Passwort nutzen können. Unsere Policy verbietet es zudem, Passwörter in andere Applikationen zu exportieren. Ich stehe vor dem Problem, dass das AuthModule entweder Auth::DB oder Auth::LDAP nutzen kann, jedoch nicht beides gleichzeitig. Ich möchte aberdie Authentifizierungsquelle zwischen OTRS oder LDAP für jede Person individuell wählen können. Gibt es eine gängige Möglichkeit, um dieses Problem zu lösen? Zum Beispiel wenn die LDAP Authentifizierung fehlschlägt soll die lokale DB genutzt werden, oä. Vielen Dank für die Hilfe, Christoph ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] TicketACLs
Hallo
zusammen,
wir setzen OTRS
2.0.4 ein um Kundenanfragen zu beantworten. Diese Anfragenwerden
interdisziplinär beantwortet. Das bedeutet, die Antwort auf eine Anfrage setzt
sich u.U. aus den Auskünften verschiedener Expertenteams zusammen. Wir
haben versucht, dieses Vorgehen durch eine Queuestruktur abzubilden, die für
jedes Wissensgebiet eine Queue vorsieht und eine Konsolidierungs--Queue, in der
die einzelnen Teilantworten zur versandfertigen Antwort für den Kunden
aggregiert werden.
Damit in den
Unterqueues noch keine entgültige Antwort gegeben werden kann, wird mit Hilfe
von Ticket ACLs mittels Possible =Action { AgentTicketClose = 0
,..} der Link 'Schliessen' aus dem Menü entfernt und mittels Ticket = {State
= ['new','open,'pending reminder']} bzw. per PossibleNot jede Art von
Ticket-Schließen in dieser Queue verhindert.
Nun meine Frage:
Durch welches TicketACL Attribut kann man verhindern, dass überhaupt eine
Antwort aus einer Queue heraus versendet werden kann? Letztlich soll man nur
Tickets aus den Unterqueues in die Konsolidierungsqueue verschieben
können.
Hat jemand dazu
einen Idee?
Danke und
Grüße,
Hans-Gerd
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