[otrs] Is there a 'Print View' for the CUSTOMER interface?
Hello. Is there a 'Print View' for the customer interface that can be 'enabled' similar to the agent's interface (AgentTicketZoom)? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] How to 'stop the clock' during a 'HOLD' status?
Hello. I plan to add a 'HOLD' status (state type) but would like the clock to stop similar to that used for vacation days. Does anyone have any suggestions? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Rejecting mail ticket from no customers
Hello. I'd like this also!!! Hopefully, it will be added as a feature in the future. Regards. == From: [EMAIL PROTECTED] Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] Rejecting mail ticket from no customers Date: Sun, 23 Jul 2006 19:52:53 +0200 Hello, I'd like to be able to filter the mails that don't come from mail addresses that match any of the registered customers. I've read the filters manual, but I don't understand very well how I could do that nor if it's possible. I'd thank any information, Regards, -- [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Unable to display a "new message"
Hi all, After receiving an email message that is automatically routed to an OTRS queue, I use the "empty answer" option to reply to the customer. This works fine. The customer then replies to my reply - and OTRS tells me there is a new message waiting. I open the ticket and zoom to the most recent reply listed, but instead of displaying the reply, OTRS displays the previous email message, ie my original response to the customer. There seems to be no way that I can find to convince OTRS to display the new message - only the second last message is shown, instead of the last message, and the new message notification doesn't go away. Has anybody encountered this before? I am using OTRS v2.0.4 against Postgresql, running on RHEL4. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Rejecting mail ticket from no customers
On 23-07-2006 at 19:52, [EMAIL PROTECTED] wrote: >I'd like to be able to filter the mails that don't come from mail >addresses that match any of the registered customers. I've read the >filters manual, but I don't understand very well how I could do that >nor if it's possible. AFAIK that's not possible with OTRS. You'll have to write a custom filter in your favourite programming language. - al. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Attachment problem
When a new ticket with multiple attachment (let say 3 pdf files) is created, we are unable to open 2nd and 3rd attachment, we always the first one. any body can help ? regards Simone Girlanda ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
FW: [otrs] Customer Ticket(My Tickets)
I have few problems The system shows nothing on My tickets when Customer are logged in. The system does not send Customers notifications when their calls are closed. When I search on FAQ the system gives nothing, this happens only when I am logged in as a Customer. Thanks From: Mamakwa M. Sefiri Sent: 19 July 2006 10:47 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] Customer Ticket(My Tickets) I desperately on help on this one, I just need clue on how to fix the problem below From: Mamakwa M. Sefiri Sent: 17 July 2006 11:27 AM To: User questions and discussions about OTRS.org Subject: [otrs] Customer Ticket(My Tickets) Good day I realized this morning that customer can’t see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets. Please advice Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
