Re: [otrs] Multiple OTRS HowTo - Document Ready
I would also like to get a copy. Thanks, Umberto On 7/6/06, KartheeK [EMAIL PROTECTED] wrote: Hi All, Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... Thanks and Regards KartheeK Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] LDAP and OTRS: getting closer
Priyadarsan Roy ha scritto: Hi Boniforti, Are you using an OpenLDAP server for Authentication or a Windows AD. It's Windows 2000 AD. -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] How to delete or close more than 500 messages!
Heu.. And then ? I must say that I am brand new to OTRS I use version 2.0.4 BTW. How will a generic operator close 500+ messages? Kind regards Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Umberto Nicoletti Sent: woensdag 26 juli 2006 17:16 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to delete or close more than 500 messages! Create a generic operator (under admin-generic operator, roughly translated from my italian version). HTH, Umberto On 7/26/06, Her, Andre [EMAIL PROTECTED] wrote: L.s. Due to a type in the crontab, I now have more than 500 messages in queue. Is there a way to close them all at once ?? Or any easier way than one by one.. Many thanks Andre ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] How to delete or close more than 500 messages!
RTFM should get you started. On 7/27/06, Her, Andre [EMAIL PROTECTED] wrote: Heu.. And then ? I must say that I am brand new to OTRS I use version 2.0.4 BTW. How will a generic operator close 500+ messages? Kind regards Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Umberto Nicoletti Sent: woensdag 26 juli 2006 17:16 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to delete or close more than 500 messages! Create a generic operator (under admin-generic operator, roughly translated from my italian version). HTH, Umberto On 7/26/06, Her, Andre [EMAIL PROTECTED] wrote: L.s. Due to a type in the crontab, I now have more than 500 messages in queue. Is there a way to close them all at once ?? Or any easier way than one by one.. Many thanks Andre ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Receiving mail - HTML format(correction)
Hello. I'm not sure if this will fix your problem since I don't use Outlook, but check out 'Ticket - Core::PostMaster' via SysConfig in Admin (e.g. you can find it via the GROUP SELECTION box with 'Ticket' selected). It has a parameter named, 'PostmasterAutoHTML2Text'. HTH. == From: [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: otrs@otrs.org Subject: [otrs] Receiving mail - HTML format(correction) Date: Fri, 21 Jul 2006 15:51:53 +0100 (WEST) Hello. I would like to make a correction to the previous pos [OTRS]Receiving mail - HTML format. That situation, receiving the text message between HTML tags, happens when i receive the mail with outlook. (this i would like to solve too) Another thing is that when i send a e-mail to an OTRS queue to see it in HTML i have to follow a link...is there a way to display directly in HTML? Tanks for any help. Ricardo Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] How to delete or close more than 500 messages!
RTFM ??? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Umberto Nicoletti Sent: donderdag 27 juli 2006 9:31 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to delete or close more than 500 messages! RTFM should get you started. On 7/27/06, Her, Andre [EMAIL PROTECTED] wrote: Heu.. And then ? I must say that I am brand new to OTRS I use version 2.0.4 BTW. How will a generic operator close 500+ messages? Kind regards Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Umberto Nicoletti Sent: woensdag 26 juli 2006 17:16 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to delete or close more than 500 messages! Create a generic operator (under admin-generic operator, roughly translated from my italian version). HTH, Umberto On 7/26/06, Her, Andre [EMAIL PROTECTED] wrote: L.s. Due to a type in the crontab, I now have more than 500 messages in queue. Is there a way to close them all at once ?? Or any easier way than one by one.. Many thanks Andre ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] How to delete or close more than 500 messages!
Andre Her wrote: RTFM ??? Read The Fine Manual. http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Multiple OTRS HowTo - Document Ready
[EMAIL PROTECTED] wrote: Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... Can you send it through to me too please :) I can publish it online as well, if you like. Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] How to delete or close more than 500 messages!
Many thanks to both of you. Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: donderdag 27 juli 2006 10:36 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to delete or close more than 500 messages! Andre Her wrote: RTFM ??? Read The Fine Manual. http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Default Text in Ticket Submission Window
Hi, I want to put some text which will appear in the window when a customer wants to submit a ticket. Is it possible? Regards, Prafulla Kumar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Going further: Customer interface LOGO and so on...
Hello list. As I'm now ok with LDAP integration (I guess there could be only some soft-tuning on it), I noticed that when a Customer logs into it's interface pane, I get some generic text which I'd like to customize. LOGO COMPANY NAME FOOTER FOOTER2 Where do these parameters have to be set? -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Going further: Customer interface LOGO and so on...
Hello, Look into :~/otrs/Kernel/Output/HTML/Standard/CustomerHeader.dtl and CustomerFooter.dtl also something to find in css.dtl Regards Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Boniforti Flavio Sent: donderdag 27 juli 2006 10:55 To: User questions and discussions about OTRS.org Subject: [otrs] Going further: Customer interface LOGO and so on... Hello list. As I'm now ok with LDAP integration (I guess there could be only some soft-tuning on it), I noticed that when a Customer logs into it's interface pane, I get some generic text which I'd like to customize. LOGO COMPANY NAME FOOTER FOOTER2 Where do these parameters have to be set? -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Webserver root??
Hello. I'm trying to putt some knew pages in HTML in OTRS, like some links to it...where should i allocate the new pages?Which folder? Tanks a lot Ricardo Tavares (Computer Engenieer) Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] LDAP: only users and no others, how to filter?
Hello list. I'd like to have OTRS filtering *only* our real Users from AD, therefore I did this one: AlwaysFilter = '(objectcategory=CN=Person,CN=Schema,CN=Configuration,DC=provincia,DC=verbania,DC=it)', This is OK, no groups are selected and no computer accounts, too. Now I'd like still to refine the filter, so that disabled/inactive/expired users *don't* get shown. How may I do this? And I also would like to avoid catching system users like IUSR and so on. Any clues? Thanks, -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Multiple OTRS HowTo - Document Ready
I´ve uploaded this document from KartheeK to our german otrs-wiki at this location : http://wiki.otrs-forum.de/index.php?title=Mehrere_parallele_OTRS-Installationen_%28engl.%29 Hope you enjoy it. Stefan http://www.otrs-forum.de ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customer Users - Groups Management
Good day I need to update the Customer Users - Groups Management ffrom the Active Directory. Please help Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Problem duplicated Notification for any action
Hi, I create ticket by web interface. Details of Queue, Users and Groups: I have 3 queues : Queue1 asociated with Group1 - Queue2 asociated with Group2 - Queue3 asociated with Group3 I have 4 users: User1 (member of Group1, Group2 and Group3) asociated with Queue1, Queue2 y Queue3 - User2 (member of Group1 and Group2) asociated with Queue1 and Queue2 - User3 (member of Group1 and Group3) asociated with Queue1 and Queue3 -User4 (memeber of Group3) asociated with Queue3. The users have a diferent mail address. All queues have a uniq system mail address. If i create a ticket by web interface to Queue 1, not especified owener, I think.the system send notification to all members from Queue1, one mail to user.but I have 2 mails for User. Thanks. Gustavo Prafulla Kumar H.S. escribió: Hi, I presume that you are getting these duplicate mails as agent of the system. To overcome this problem, login to system. Go to preferences area. On the right side panel, there is one menu area by name [My Queues]. Find out whether more than one queue is selected by you. You can select un-wanted queues and you may not get notification from that queue. In this case, what would have happened is that your e-mail id is entered in two places and then the system would have been configured to send the notification for the ids. I request you to try out the above mentioned things and if the same is not working, request send more info about your queue configuration. Message: 5 Date: Wed, 26 Jul 2006 10:41:21 -0300 From: Gustavo Nu?ez [EMAIL PROTECTED] Subject: [otrs] Problem duplicated Notification for any action To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii; format=flowed Please, help my with this problem. I sent this problem, before, but not have a responses. I clearing the problem: For any action, otrs send two Notification identical (duplicated) to users or client. For example i create a tk from my queue and i recive this mails subject: Re: [Ticket#20060726115] Notificacion de Nuevo Ticket! (General) Re: [Ticket#20060726115] Notificacion de Nuevo Ticket! (General) I view logs from mail server and Real otrs sent two mails. I find the problem, but not view. Thanks. Gustavo -- Regards, Prafulla Kumar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Where do we modify the OTRS_CONFIG_FQN ?
Title: Where do we modify the OTRS_CONFIG_FQN ? Hello, I keep receiving my e-mails with references to http://yourhost.example.com/otrs/index.pl Your OTRS Notification Master Of untrue, I can't figure out how to modify this. Many thanks ins advances. Andre ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Where do we modify the OTRS_CONFIG_FQN ?
Title: Where do we modify the OTRS_CONFIG_FQN ?
Hello,
Ok I found.
~/otrs/Kernel/Config.pm add a line ( copied from
../Config/defaults.pm
#
FQDN # (Full qualified domain name of your
system.) $Self-{FQDN} =my.domain.com';
Regards
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Her, AndreSent:
donderdag 27 juli 2006 15:16To: User questions and discussions
about OTRS.orgSubject: [otrs] Where do we modify the
OTRS_CONFIG_FQN ?
Hello,
I keep receiving my e-mails with
references to
http://yourhost.example.com/otrs/index.pl
Your OTRS Notification
Master
Of
untrue, I can't
figure out how to modify this. Many thanks ins advances. Andre
___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
Re: [otrs] Where do we modify the OTRS_CONFIG_FQN ?
Andre Her wrote:
I keep receiving my e-mails with references to
http://yourhost.example.com/otrs/index.pl
Your OTRS Notification Master
Of untrue,
I can't figure out how to modify this.
In the config file (/opt/otrs/Kernel/Config.pm):
$Self-{'FQDN'} = 'yourhost.example.com';
http://doc.otrs.org/2.0/en/html/a1810.html#Framework:Core:FQDN
Nils Breunese.
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RE: [otrs] Default Text in Ticket Submission Window
Hello. One way is to add it directly to the database table. In phpAdmin, there is a column for 'Default' text when you add a new field or for an existing field. HTH. From: Prafulla Kumar H.S. [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: otrs@otrs.org Subject: [otrs] Default Text in Ticket Submission Window Date: Thu, 27 Jul 2006 03:46:27 -0600 Hi, I want to put some text which will appear in the window when a customer wants to submit a ticket. Is it possible? Regards, Prafulla Kumar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Multiple OTRS on Apache Virtual Host
Hello, I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue? Thanks in advance J ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Webserver root??
Hello. Check in 'Kernel/Output/HTML/Standard'. You may want to do the same thing in 'Kernel/Output/HTML/Lite', also. HTH. = From: [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: otrs@otrs.org Subject: [otrs] Webserver root?? Date: Thu, 27 Jul 2006 12:03:13 +0100 (WEST) Hello. I'm trying to putt some knew pages in HTML in OTRS, like some links to it...where should i allocate the new pages?Which folder? Tanks a lot Ricardo Tavares (Computer Engenieer) Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Multiple OTRS on Apache Virtual Host
J wrote: I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. Check the archive again. A linkt to a howto explaining just this was posted today. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Multiple OTRS on Apache Virtual Host
Hello, The howto explained how several HTTPD servers, running at different ports, could be used for this, what I pretend, is to integrate different OTRS with an only apache server which is running virtual hosts. Please, sorry if I don't explain it very well. Regards, J On Thu, 27 Jul 2006 21:07:31 +0200, Nils Breunese (Lemonbit Internet) [EMAIL PROTECTED] said: J wrote: I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. Check the archive again. A linkt to a howto explaining just this was posted today. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] RE: 1. Re: Multiple OTRS HowTo - Document Ready (Graham Leggett)
Hello, I'd like to have it, too... Thanks! Carlos Andrés Cardona Analista de Informática Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana Circular 1 No 70-01 Bloque 9 Medellín COLOMBIA Tel: +57 4 415 9006 Fax: +57 4 230 6164 [EMAIL PROTECTED] -- www.upb.edu.co -- UPB 70 años de Transformación Social y Humana -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de [EMAIL PROTECTED] Enviado el: Jueves, 27 de Julio de 2006 05:00 a.m. Para: otrs@otrs.org Asunto: otrs Digest, Vol 36, Issue 41 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: Multiple OTRS HowTo - Document Ready (Graham Leggett) 2. RE: How to delete or close more than 500 messages! (Her, Andre) 3. Otrs 2.0.4 reply and or reply all (Hofmann, Sebastian) 4. Default Text in Ticket Submission Window (Prafulla Kumar H.S.) -- Message: 1 Date: Thu, 27 Jul 2006 10:40:57 +0200 From: Graham Leggett [EMAIL PROTECTED] Subject: Re: [otrs] Multiple OTRS HowTo - Document Ready To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 [EMAIL PROTECTED] wrote: Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... Can you send it through to me too please :) I can publish it online as well, if you like. Regards, Graham -- -- next part -- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3220 bytes Desc: S/MIME Cryptographic Signature Url : http://lists.otrs.org/pipermail/otrs/attachments/20060727/32fc34d3/smime-0001.bin -- Message: 2 Date: Thu, 27 Jul 2006 11:06:27 +0200 From: Her, Andre [EMAIL PROTECTED] Subject: RE: [otrs] How to delete or close more than 500 messages! To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii Many thanks to both of you. Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: donderdag 27 juli 2006 10:36 To: User questions and discussions about OTRS.org Subject: Re: [otrs] How to delete or close more than 500 messages! Andre Her wrote: RTFM ??? Read The Fine Manual. http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- Message: 3 Date: Thu, 27 Jul 2006 11:23:30 +0200 From: Hofmann, Sebastian [EMAIL PROTECTED] Subject: [otrs] Otrs 2.0.4 reply and or reply all To: otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 Hello, is it possible to change the reply to a reply all?, because we have the following problem: Otrs behaviour if I click on empty answer. TO = FROM CC = CC - MYADDRESS We need this behaviour: TO = FROM CC = TO + CC - MYADDRESS Is that possible? Because we get often emails with more persons on the TO line, and when we answer on this, only one person got the message. With kind regards Sebastian Hofmann -- Message: 4 Date: Thu, 27 Jul 2006 03:46:27 -0600 From: Prafulla Kumar H.S. [EMAIL PROTECTED] Subject: [otrs] Default Text in Ticket Submission Window To: otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=US-ASCII Hi, I want to put some text which will appear in the window when a customer wants to submit a ticket. Is it possible? Regards, Prafulla Kumar -- ___ otrs mailing list otrs@otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 36, Issue 41 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: SPAM Subject: [otrs] Multiple OTRS on Apache Virtual Host
J: I have done this before and yes, mod_perl does cause problems. In CGI mode it worked fine, but mod_perl is assigning system memory to OTRS statically, which means your multiple OTRS builds with mod_perl will have memory contention. - Matt Linton So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again!You're still right. [EMAIL PROTECTED] wrote: Hello, I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue? Thanks in advance J ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: SPAM Subject: [otrs] Multiple OTRS on Apache Virtual Host
Hello Matt, Thank you very much for your reply! Did you get any way to solve that? I'm a beginner and having so little time to deploy it is horrible!!! Thanks again, John On Thu, 27 Jul 2006 12:35:51 -0700, Matt Linton [EMAIL PROTECTED] said: J: I have done this before and yes, mod_perl does cause problems. In CGI mode it worked fine, but mod_perl is assigning system memory to OTRS statically, which means your multiple OTRS builds with mod_perl will have memory contention. - Matt Linton So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again!You're still right. [EMAIL PROTECTED] wrote: Hello, I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue? Thanks in advance J ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: SPAM Subject: Re: SPAM Subject: [otrs] Multiple OTRS on Apache Virtual Host
I forwarded the specific lines of code which appeared to be the culprits to the developer list. I got a response back from them acknowledging the issue but have not followed up on it, as I worked around the issue by using multiple Apaches rather than virtual hosts. My advice is to either use it in CGI mode for now on a fast box, or run multiple Apache daemons -- you can use one set of apache binaries and multiple config files by specifying the -f flag to httpd on startup. I'm sure the root cause will be fixed in an upcoming update. - Matt Linton So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again!You're still right. [EMAIL PROTECTED] wrote: Hello Matt, Thank you very much for your reply! Did you get any way to solve that? I'm a beginner and having so little time to deploy it is horrible!!! Thanks again, John On Thu, 27 Jul 2006 12:35:51 -0700, Matt Linton [EMAIL PROTECTED] said: J: I have done this before and yes, mod_perl does cause problems. In CGI mode it worked fine, but mod_perl is assigning system memory to OTRS statically, which means your multiple OTRS builds with mod_perl will have memory contention. - Matt Linton So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again!You're still right. [EMAIL PROTECTED] wrote: Hello, I'm going to have to setup OTRS in a short time, and I think that being able to setup multiple OTRS using Apache Virtual Hosts could help me to get it in time, but is that possible? Has anybody done it? I've been reading the whole mailing list archieve and I have not found anything like that. The system ID should have to be different, but mod_perl could give problems? Could anybody who has already done this give me any clue? Thanks in advance J ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] email benachrichtigung funktioniert nicht mehr
hallo! ich hab das problem das seit freitag die email benachrichtigung mit otrs nicht mehr funktioniert ich hab zwar den fehler gefunden, aber leider keine ahnung wie ich ihn beheben könnte. hier ein beispiel einer email die an einen agenten gehen sollte Jul 27 12:25:19 butas postfix/pickup[11447]: 245192BA6: uid=33 from= Jul 27 12:25:19 butas postfix/cleanup[11485]: 245192BA6: message-id=[EMAIL PROTECTED] Jul 27 12:25:19 butas postfix/qmgr[11448]: 245192BA6: from=, size=915, nrcpt=1 (queue active) Jul 27 12:25:19 butas postfix/pickup[11447]: 45EE4267F: uid=33 from= Jul 27 12:25:19 butas postfix/cleanup[11485]: 45EE4267F: message-id=[EMAIL PROTECTED] Jul 27 12:25:19 butas postfix/qmgr[11448]: 45EE4267F: from=, size=920, nrcpt=1 (queue active) Jul 27 12:25:19 butas postfix/smtp[11490]: 245192BA6: to=[EMAIL PROTECTED], relay=smtp.mci.edu[193.171.232.5], delay=0, status=bounced (host smtp.mci.edu[193.171.232.5] said: 550 [EMAIL PROTECTED]: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command)) der grund das der mailserver die mail nicht annimmt ist das from= wieso ist dieses feld plötzlich leer bzw was kann ich tun damit dort wieder eine gültige email addresse drin steht. vielen dank für jeden tipp. mit freundlichen grüssen, christian gattermair ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] email benachrichtigung funktioniert nicht mehr
hi! ein apache restart hat das problem seltsamerweise gelöst mfg, christian Am Donnerstag, 27. Juli 2006 12:36 schrieb christian gattermair: hallo! ich hab das problem das seit freitag die email benachrichtigung mit otrs nicht mehr funktioniert ich hab zwar den fehler gefunden, aber leider keine ahnung wie ich ihn beheben könnte. hier ein beispiel einer email die an einen agenten gehen sollte Jul 27 12:25:19 butas postfix/pickup[11447]: 245192BA6: uid=33 from= Jul 27 12:25:19 butas postfix/cleanup[11485]: 245192BA6: message-id=[EMAIL PROTECTED] Jul 27 12:25:19 butas postfix/qmgr[11448]: 245192BA6: from=, size=915, nrcpt=1 (queue active) Jul 27 12:25:19 butas postfix/pickup[11447]: 45EE4267F: uid=33 from= Jul 27 12:25:19 butas postfix/cleanup[11485]: 45EE4267F: message-id=[EMAIL PROTECTED] Jul 27 12:25:19 butas postfix/qmgr[11448]: 45EE4267F: from=, size=920, nrcpt=1 (queue active) Jul 27 12:25:19 butas postfix/smtp[11490]: 245192BA6: to=[EMAIL PROTECTED], relay=smtp.mci.edu[193.171.232.5], delay=0, status=bounced (host smtp.mci.edu[193.171.232.5] said: 550 [EMAIL PROTECTED]: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command)) der grund das der mailserver die mail nicht annimmt ist das from= wieso ist dieses feld plötzlich leer bzw was kann ich tun damit dort wieder eine gültige email addresse drin steht. vielen dank für jeden tipp. mit freundlichen grüssen, christian gattermair ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Notiz an neue Queue bei Queuewechsel
Title: Notiz an neue Queue bei Queuewechsel Hallo OTRS'ler, wir setzen hier OTRS 2.0.4 auf Debian mit ADS Agentenauthentifizierung ein. Jetzt wollen wir folgenden Ablauf realisieren: - Anfrage kommt per Mail an [EMAIL PROTECTED] und landet im Ticketsystem - Eine Dispatcherabteilung sichtet diese Queue und leitet sie an die Technik Queue weiter (über Queue wechseln) - Die Mitglieder dieser Queue sehen zwar den bisherigen Verlauf des Tickets (und die hoffentlicht brauchbaren Notizen) ;-), jedoch wäre es gut, wenn man gleich während dem Queue Wechsel noch eine Anmerkung an die Mitglieder der neuen Queue schicken könnte (event. Könnten sie die Anmerkung ja innerhalb der Mail: Neues Ticket in deine Queue verschoben angezeigt bekommen). Gibt es eine solche Option die ich einfach nicht sehe, oder müsste das erst entwickelt werden? Danke Gruß Thorsten Müller ZIV - Zentrale Informationsverwaltung ITSG GmbH [EMAIL PROTECTED] Fon: 06106 / 8526-44 Fax: 06106 / 8526-30 Bitte richten Sie alle technischen Anfragen ausschliesslich an: [EMAIL PROTECTED] Bitte beachten Sie: Diese E-Mail kann vertrauliche und/oder rechtlich geschützte Informationen enthalten. Der Inhalt ist ausschließlich für den bezeichneten Adressaten bestimmt. Wenn Sie nicht der richtige Adressat oder dessen Vertreter sind, setzen Sie sich bitte mit dem Absender der E-Mail in Verbindung. Jede Form der Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts fehlgeleiteter E-Mails ist unzulässig. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
