Re: [otrs] asset management
Hi Russell, Russell Perkins schrieb: I am also interested in this. Heck for that matter does any one know of any decent open source asset management system? All the ones I see are either really lame or only track computers (similar to the SMS inventory). Hi, http://www.i-doit.de/ would be fine (unconformationally, german-only website), but: About 2 years ago, version 0.9 preview was released. In our days, 0.9 betaxyz was released. I'm also very interested in asset- or better configuration-mgmt-tools. http://www.BPMspace.com/ was launched as OSS a view weeks ago. It is a process-driven-ITSM-tool which includes or will include a CMDB (?). Thanks, Russ Bye, Alex -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Johan Gotting Sent: Tuesday, October 10, 2006 2:48 PM To: User questions and discussions about OTRS.org Subject: [otrs] asset management Hi, does anyone know about any open source asset management system that can be integrated with OTRS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] OTRS 2.0.4 performance
Jason Loven schrieb: Can anyone out there give me an idea how the performance of their OTRS is? I’m getting a fairly noticeable delay between the time I click on the “zoom” hyperlink and when the page actually comes up. The delay is about 4-6 seconds. Sometimes more but I don’t think I’ve ever seen it faster. Of course this is hardly a HUGE delay but it does seem a bit high. Is this normal? We have it running for only a few agents (5-6) on a P4 2.0Ghz FreeBSD server with 1GB RAM. The MySQL database is on the same server and if I write any custom queries against the sql it performs very well with most queries returning in well under ½ second. We’re not running with mod_perl due to a configuration problem that makes OTRS crash if I try to run it that way so that’s to blame for some of the problem I’m sure. But as I said I’ve actually written a variety of perl/php scripts that query the database and they pop right up as soon as I click on them. Thoughts? You mentioned exactly the right assumption. In my opinion, your CGI-OTRS could be faster for a maximum of about 30-50% if hard optimizations are done in several places. But you really gain more performance if you turn over to mod_perl - that's just a single optimization. You should to try to achieve this once again! Consider that OTRS in our days has so many configuration options (still increasing) which must all be read on every page-request if you don't use mod_perl. On my machine I run * MySQL * OTRS with mod_perl * OTRS-test-installation with cgi The cgi-OTRS is at least 1x slower than the mod_perl-OTRS. Thank you, Jason Loven Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] asset management
I am also interested in this. Heck for that matter does any one know of any decent open source asset management system? All the ones I see are either really lame or only track computers (similar to the SMS inventory). Thanks, Russ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Johan Gotting Sent: Tuesday, October 10, 2006 2:48 PM To: User questions and discussions about OTRS.org Subject: [otrs] asset management Hi, does anyone know about any open source asset management system that can be integrated with OTRS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Modifying Navbar
I figured it out thanks anyway Sincerely, Dewayne King Network Manager Interfacing Company of Texas, Inc. Main (713) 895-0002 Fax (713) 895-0088 Mobile (281) 830-0249 [EMAIL PROTECTED] www.ICTXNet.com Please Note: This communication may contain privileged or other confidential information. If you are not the intended recipient or believe that you may have received this communication in error, please reply to the sender indicating that fact and delete the copy you received. In addition, you should not print, copy, transmit, disseminate, or otherwise use the information. Thank You. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Software error
Hi Sven. I'm not sure why it didn't go below the thread http://www.mail-archive.com/otrs@otrs.org/msg11983.html which had to do with the [zoom] error without the FAQ module being installed. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Modifying Nav Bar
After installing the file manager module I ended up with a failed icon on my nav bar. I know it is a bogus icon so I just want to remove it. I cant find what scrip to goto to remove the icon. It was placed to the imediate right of the logout icon. All other icons are present. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS 2.0.4 performance
Can anyone out there give me an idea how the performance of their OTRS is? I’m getting a fairly noticeable delay between the time I click on the “zoom” hyperlink and when the page actually comes up. The delay is about 4-6 seconds. Sometimes more but I don’t think I’ve ever seen it faster. Of course this is hardly a HUGE delay but it does seem a bit high. Is this normal? We have it running for only a few agents (5-6) on a P4 2.0Ghz FreeBSD server with 1GB RAM. The MySQL database is on the same server and if I write any custom queries against the sql it performs very well with most queries returning in well under ½ second. We’re not running with mod_perl due to a configuration problem that makes OTRS crash if I try to run it that way so that’s to blame for some of the problem I’m sure. But as I said I’ve actually written a variety of perl/php scripts that query the database and they pop right up as soon as I click on them. Thoughts? Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] queueview - show only open|new tickets
We've gotten around this problem by pushing tickets into a subqueue. Make sure you're not "watching" that particular subqueue, and then unlock the pending ticket. The ticket will go back into the QueueView, but you will not see it because you're not watching that queue. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex Mihicinac Sent: Wednesday, October 11, 2006 10:11 AM To: User questions and discussions about OTRS.org Subject: [otrs] queueview - show only open|new tickets Hi all, is it possible, to "hide" pending tickets in queue? ...to have only new and open tickets in queueview. Best regards, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] queueview - show only open|new tickets
Hi all, is it possible, to "hide" pending tickets in queue? ...to have only new and open tickets in queueview. Best regards, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Problem with FAQs - public entries not visible in customer view.
Hi, I have recently installed otrs 2.1.1 and used the package manager to install the FAQ package, v1.0.6. I have added a new category and several articles via the agent interface, ensuring that all the articles are set up so that ther state is set to public. This is confirmed in the 'state' column in the agent view. However, when I view the faq via the customer interface, the category is visible but no entries are listed and the article count is 0. I've checked the orts bugzila system and poked google for a bit to no avail - have I missed some obvious setting somewhere? chris ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] cron jobs not working anymore
Please help I am not receiving tickets anymore on the otrs system. I have trying to run the cron jobs again and still they are not working. When I run crontab –u otrs –l there is no cron jobs running ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Upgrade from 2.0.4 to 2.1 / Lost FAQ's
It seems like, its a bug, because some table name in the database has
been renamed and in the code has not been renamed...
When I make a category In the FAQ module (backend), I get some error
message, for example:
Message: ERROR: column "create_time" of relation "faq_category" does not exist
, SQL: 'INSERT INTO faq_category (name, comments, create_time,
create_by, change_time, change_by) VALUES ('a', '',
current_timestamp, 5, current_timestamp, 5)'
..and in the Syslog:
Wed Oct 11 10:39:54 2006error OTRS-CGI-10 ERROR: column
"create_time" of relation "faq_category" does not exist
Wed Oct 11 10:39:48 2006error OTRS-CGI-10 ERROR: column
i.change_time does not exist
--
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Re: [otrs] Software error
Henning Oschwald wrote: On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit Internet) wrote: I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and friends are no longer on my system. After upgrading an existing 2.0 to 2.1, you should delete all files with .pm extension in the directory ~otrs/Kernel/Config/Files, except for ZZZAuto.pm. Where did you read this? I have ZZZAAuto.pm and ZZZAuto.pm in that directory and my system is working fine now. I still have the FAQ button in my toolbar when I login, but clicking it gives me: ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Tue Oct 10 20:07:56 2006 Message: Module 'Kernel::Modules::FAQ' not found! After deleting ~otrs/Kernel/Config/Files/FAQ.pm, this should go away. I didn't have that file after the rpm upgrade and I never deleted it myself. I got rid of the error message above by re-installing the FAQ module through the Package Manager. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Software error
On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit Internet) wrote: > I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and > friends are no longer on my system. After upgrading an existing 2.0 to 2.1, you should delete all files with .pm extension in the directory ~otrs/Kernel/Config/Files, except for ZZZAuto.pm. > I still have the FAQ button in my toolbar when I login, but clicking > it gives me: > > ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Tue Oct 10 20:07:56 2006 > > Message: Module 'Kernel::Modules::FAQ' not found! After deleting ~otrs/Kernel/Config/Files/FAQ.pm, this should go away. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgps03Nb2pJ9X.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Software error
Why are you using the wrong mailinglist thread ? Sven On Wednesday 11 October 2006 06:36, s taylor wrote: > Hello again. > > PROBLEM SOLVED. > > In my effort to retrieve my 2.0.4 SysConfig settings, I copied the files > from my 2.0.4 System/Config/Files folder to 2.1.1. I didn't know which > ones I needed and could'nt find the answer, so I copied them all. The > duplicate FAQ icon was from that file. When I installed FAQ from > PackageManager, it retained some of those old lines and added to that > existing file. So, I uninstalled the FAQ module, deleted that FAQ.xml, and > re-installed it. A new FAQ.xml was created. It works fine now. > > As far as the Stats feature is concerned, I noticed after I sent my last > E-mail to this thread that the error message was referring to the location > of SystemStats.pm that used to be located in Modules folder in v.2.0.4. > Now, in v.2.1.1, that file does't exist. That tipped me to search for > something 'old'. The only place I could think of was that > Kernel/Config/Files folder. I deleted the Framework.xml and Ticket.xml > from 2.0.4 and copied those files from 2.1.1. That solved pretty much > EVERYTHING ELSE! > > I guess the bottom line is, the only files needed to be ported over from > 2.0.4 in the Config/Files folder were: > > ZZZAAuto.pm AND ZZZAuto.pm > > These files seem to be where the modified SysConfig parameters are > stored/referenced. > > Whew...I wish the documentation was clearer on that, unless it's somewhere > and I missed it. > > Thanks for your thread because it put me on the right track!!! > > > == > > >From: "s taylor" <[EMAIL PROTECTED]> > >Reply-To: "User questions and discussions about OTRS.org" > >To: otrs@otrs.org > >Subject: Re: [otrs] Software error > >Date: Tue, 10 Oct 2006 22:43:08 -0400 > > > >Hello. > > > >I had the same problem and when the FAQ module was installed, I could Zoom > >also. > > > >The problem was though, I had an FAQ icon on the nav bar. When I > > installed the FAQ module via Package Manager, a 2nd FAQ icon was added. > > When I click that new FAQ icon, I then got 2 Search, 2 New Article, 2 > > History (2 different icons - /otrs-web/images/Standard/history.png AND > >otrs-web/images/Standard/list.png), AND 2 Language (2 different icons - > >language.png AND fileopen.png). As soon as I click out of FAQ and go to > >say, Ticket, the only double icon I have is FAQ. > > > >Also, I'm getting an error that the SystemStats module is not found. > > > >As far as the ticket are concerned, doing a search finds the tickets and > >customers, but I can't compose and answer, create a phone nor email > > ticket. For Phone & Email tickets, I get the error message: > > > >~ > >Software error: > >Can't use an undefined value as a HASH reference at > >../..//Kernel/System/Ticket.pm line 3005. > >~ > > > >For compose an answer, I get the error message: > > > >~ > >No Permission! > > > >Message: You need permissions! > >~ > > > >Overall, it seems like the database can find the tickets, it just can't > > tie something together to respond to nor create them. The database > > schema updated fine. I used the 2.1.1 Config and copied the > > 'CustomerUser' section from 2.1.1 and updated the user field variables I > > created for 2.0.4. I updated my .dtl files by copying my revisions to > > the appropriate sections of the 2.1.1 .dtls (I only had modified > > Customer-related .dtl's). > > > >(FreeBSD) > > > >The Stats and ticket functions EXCEPT search functions seem to be tied to > >"1" cause...just not sure what but seems related to maybe, ticket.pm or > >something.(?) > > > >Do you have any ideas? > > > >Thanks in advance. > > > > > >= > > > >>From: "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> > >>Reply-To: "User questions and discussions about OTRS.org" > >>To: "User questions and discussions about OTRS.org" > >>Subject: Re: [otrs] Software error > >>Date: Tue, 10 Oct 2006 20:12:39 +0200 > >> > >>I wrote: > >>>Daniel Vesely wrote: > after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: > Can't load link backend module Kernel::System::LinkObject::FAQ! at > ../..//Kernel/System/LinkObject.pm line 149. > but there is FAQ.pm > any idea? > >>> > >>>I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get the exact > >>>same error when zooming in on a ticket (example url: http:// > >>>domain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=1555). I > >>> looked a bit at the code in LinkObject.pm, but never having programmed > >>> in Perl doesn't really help. Did anyone solve this one? > >> > >>I just noticed that the upgrade apparently removed the FAQ module. > >> FAQ.pm and friends are no longer on my system. I still have the FAQ > >> button in my toolbar when I login, but clicking it gives me: > >> > >>ERROR: OTRS-
