date:20070427

[otrs] Apache error for perlrequire module

2007-04-27 Thread d . shri

Hi,
   I am getting the error " [error] Can't locate LWP/UserAgent.pm in @INC
(@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
/usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7
/usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.7/i586-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl .
/usr/local/apache2) at /opt/otrs//Kernel/System/Package.pm line
17.\nBEGIN failed--compilation aborted at
/opt/otrs//Kernel/System/Package.pm line 17.\nCompilation failed in
require at /opt/otrs//Kernel/Modules/AdminPackageManager.pm line
15.\nBEGIN failed--compilation aborted at
/opt/otrs//Kernel/Modules/AdminPackageManager.pm line 15.\nCompilation
failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line
141.\nBEGIN failed--compilation aborted at
/opt/otrs/scripts/apache2-perl-startup.pl line 141.\nCompilation failed
in require at (eval 2) line1.\n
[Sat Apr 28 10:59:59 2007] [error] Can't load Perl file:
/opt/otrs/scripts/apache2-perl-startup.pl for server shriotrs.com:0,
exiting..."
  in apache logs.I have checked all otrs install,configure.Right now i
am at readme.webserver file.
  I have installed,configured mod_perl with apache2 also.but didn't
get success.
  let me know solutions for this,

OS : suse 10
apache : 2.2.0





-- 
Shrinivas Devarkonda,
Email : [EMAIL PROTECTED]


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Re: [otrs] Best Linux to run on

2007-04-27 Thread Chris Fischer


Dave Wojciechowski wrote:

On a lot of the functions (requests in otrs from users via the web site)
apache is hammered @ 50% on a p4 1.7 



Is your Apache server configured to use mod-perl for OTRS? Perl is a bit 
of a sloth, but mod-perl helps to speed up Perl on Apache. Also, if RAM 
is at a premium, run ntsysv at the command prompt and shut off all 
unnecessary services. RedHat/CentOS come with a bunch of services turned 
on that typically go unused.


Regards,

chris



-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Dave Wojciechowski
Sent: Friday, April 27, 2007 5:55 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Best Linux to run on

Well the reason I ask is that I'm running on centos 4.4 and I just feel
that it should run better, I was wondering if anyone found that it ran
better on cert. platforms?

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Fischer
Sent: Friday, April 27, 2007 5:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Best Linux to run on

Dave Wojciechowski wrote:

Everyone that has worked w/ OTRS what is the best platform to run OTRS



on on the linux side?


The one you prefer to use. Personally, I run Debian on all my servers
and OTRS runs just fine on Debian.

Chris
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Re: [otrs] Best Linux to run on

2007-04-27 Thread Chris Fischer


Dave Wojciechowski wrote:

Well the reason I ask is that I'm running on centos 4.4 and I just feel
that it should run better, I was wondering if anyone found that it ran
better on cert. platforms?


I've only tried it on Debian, but these machines are Pentium 2.8Ghz XEON 
processors with 1GB RAM. How much RAM do you have on your server?




-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Fischer
Sent: Friday, April 27, 2007 5:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Best Linux to run on

Dave Wojciechowski wrote:

Everyone that has worked w/ OTRS what is the best platform to run OTRS



on on the linux side?


The one you prefer to use. Personally, I run Debian on all my servers
and OTRS runs just fine on Debian.

Chris
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RE: [otrs] Best Linux to run on

2007-04-27 Thread Dave Wojciechowski

On a lot of the functions (requests in otrs from users via the web site)
apache is hammered @ 50% on a p4 1.7 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Dave Wojciechowski
Sent: Friday, April 27, 2007 5:55 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Best Linux to run on

Well the reason I ask is that I'm running on centos 4.4 and I just feel
that it should run better, I was wondering if anyone found that it ran
better on cert. platforms?

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Fischer
Sent: Friday, April 27, 2007 5:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Best Linux to run on

Dave Wojciechowski wrote:
> Everyone that has worked w/ OTRS what is the best platform to run OTRS

> on on the linux side?

The one you prefer to use. Personally, I run Debian on all my servers
and OTRS runs just fine on Debian.

Chris
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RE: [otrs] Best Linux to run on

2007-04-27 Thread Dave Wojciechowski

Well the reason I ask is that I'm running on centos 4.4 and I just feel
that it should run better, I was wondering if anyone found that it ran
better on cert. platforms?

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Fischer
Sent: Friday, April 27, 2007 5:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Best Linux to run on

Dave Wojciechowski wrote:
> Everyone that has worked w/ OTRS what is the best platform to run OTRS

> on on the linux side?

The one you prefer to use. Personally, I run Debian on all my servers
and OTRS runs just fine on Debian.

Chris
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Re: [otrs] Best Linux to run on

2007-04-27 Thread Chris Fischer


Dave Wojciechowski wrote:
Everyone that has worked w/ OTRS what is the best platform to run OTRS 
on on the linux side?


The one you prefer to use. Personally, I run Debian on all my servers 
and OTRS runs just fine on Debian.


Chris
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Re: [otrs] OTRS 2.1.7: Message: Module 'Kernel::Modules::' not found!

2007-04-27 Thread Chris Fischer


Hi Chris,

I found out a way to make this work. If you download the latest FAQ 
module (at the time of this writing):

http://ftp.otrs.org/pub/otrs/packages/FAQ-1.0.18.opm

then load the FAQ module into OTRS by going into "Package Manager" in 
the Admin area, you'll not only get access to the FAQ module, but 
http://yourdomain.com/otrs/public.pl will actually work...as well as 
http://yourdomain.com/otrs/faq.pl. (just a side note...faq.pl just 
redirects to public.pl)


Contrary to the latest documentation, which states: "The FAQ system is 
at present still integrated in the central OTRS framework", the FAQ 
system is in fact a separate module that must be downloaded from the 
above URL and installed manually.


FWIW, this is a problem in the 2.2 beta series as well...at least it was 
in beta1. I didn't even bother trying beta2.


Hope that helps,

Chris

Christian Schoepplein wrote:

Hi Chris,

On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote:
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to 
be okay, except when going to http://localhost/otrs/public.pl


I get the following:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007

Message: Module 'Kernel::Modules::' not found!

Traceback (8931):
  Module: Kernel::System::Web::InterfacePublic::Run (v1.9.2.1) Line: 191
  Module: 
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_public_2epl::handler 
(v) Line: 47

  Module: (eval) (v1.3) Line: 203
  Module: ModPerl::RegistryCooker::run (v1.3) Line: 203
  Module: ModPerl::RegistryCooker::default_handler (v1.3) Line: 169
  Module: ModPerl::Registry::handler (v1.99) Line: 30


Please note that bin/otrs.checkModules does not find any missing modules.


This script checks for perl CPAN modules. The problem you have is 
related to the module regisration of OTRS. It seems like no default 
module is available for the public interface, I have the same problem 
with 2.1.7 on my system.


I created a bug report for this issue:

http://bugs.otrs.org/show_bug.cgi?id=1772


Chris


-- Chris

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

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Handelsregister: HRB 9452 Bad Homburg
Steuernummer:   003/240/97521





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[otrs] Best Linux to run on

2007-04-27 Thread Dave Wojciechowski

Everyone that has worked w/ OTRS what is the best platform to run OTRS
on on the linux side?
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Re: [otrs] Re: otrs Digest, Vol 45, Issue 30

2007-04-27 Thread Adriano Amaral


Hmm because it is an automated reply message ...

BTW you have folks from everywhere so be patient and enjoy the show !!

Adrien


Maurice James Ny wrote:
> Who are you and why do you keep posting in German in the English group?
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> [EMAIL PROTECTED]
> Sent: Tuesday, April 24, 2007 9:17 AM
> To: otrs@otrs.org
> Subject: [otrs] Re: otrs Digest, Vol 45, Issue 30
>
> Hallo Lieber Kunde,
>
> Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen
> Urlaub nicht erreichbar.
>
> Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum.
>
> Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen.
>
> In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger,
> [EMAIL PROTECTED] , oder bei technischen Problemen an Herrn Hinsche
> [EMAIL PROTECTED]
>
> mfg,
>
> xt:Commerce 
> Mario Zanier 
>
> E-Mail: [EMAIL PROTECTED]
>
>
> ___
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>
>
>   

-- 

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RE: [otrs] Re: otrs Digest, Vol 45, Issue 30

2007-04-27 Thread Maurice James Ny

Who are you and why do you keep posting in German in the English group?

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, April 24, 2007 9:17 AM
To: otrs@otrs.org
Subject: [otrs] Re: otrs Digest, Vol 45, Issue 30

Hallo Lieber Kunde,

Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen
Urlaub nicht erreichbar.

Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum.

Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen.

In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger,
[EMAIL PROTECTED] , oder bei technischen Problemen an Herrn Hinsche
[EMAIL PROTECTED]

mfg,

xt:Commerce 
Mario Zanier 

E-Mail: [EMAIL PROTECTED]

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RE: [otrs] HTML Replys

2007-04-27 Thread Maurice James Ny

I would like to know the answer to this as well. Will the developers please
jump on this one? Not all at once though

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Will
Sheldon
Sent: Thursday, April 26, 2007 8:29 AM
To: otrs@otrs.org
Subject: [otrs] HTML Replys

I asked this earlier, but i cant find a reply, or the message in the
archives, so maybe it got lost in the ether...

Has there been any progress with regard to viewing and sending HTML
messages?

Our customers frequently send us (embedded) screenshots, so a click to
view for image attachments would be a suitable alternative to viewing
the full html.

Also it'd be nice to be able to append an html signature to messages,
or insert a block of html to messages with some kind of markup tag.

I'd be quite happy to try to code this functionality, but I haven't
looked into how OTRS works yet, so any pointers would be hugely
appreciated.

W.
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Re: [otrs] Autoclose Tickets

2007-04-27 Thread Nils Breunese (Lemonbit)


Plinio Jose Sosa Chagoyan wrote:

There is a way to close automaticly the tickets that have some  
number of days old?


You can set tickets to close at a specified time or create a  
GenericAgent job that does this: 


Nils Breunese.


PGP.sig
Description: Dit deel van het bericht is digitaal ondertekend
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[otrs] Autoclose Tickets

2007-04-27 Thread Plinio Jose Sosa Chagoyan

Hi people,

There is a way to close automaticly the tickets that have some number of days 
old?

Thank's in advance
PSC

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Re: [otrs] test

2007-04-27 Thread Info

Will Sheldon wrote:
> This is a test message, it seems that my messages aren't getting
> through :-(
You better try it again, I don't see it coming through on this end yet.
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Re: [otrs] Ticket Age

2007-04-27 Thread Matas Labasauskas

Thank you for your answer,

it seems it was wrong information regarding ticket Age from our
administrator.

For now question looks like this: is it possible to calculate ticket age or
have another parameter where Problem Solve Time only on working hours would
be calculated.

Problem Solve Time means period from state Ticket Creation until Ticket
Close.

Thank you in advance.

On 19/04/07, Christian Schoepplein <[EMAIL PROTECTED]> wrote:

Hi,

On Thu, Apr 19, 2007 at 12:53:26PM +0300, Matas Labasauskas wrote:
>in configuration they say: that if you will describe working hours ticket
age
>will be calculated only on working hours. We described working hours, but
>ticket age is increasing after working hours also.

where'hve you read that the age is not growing outsite the working
hours? We've to fix this description, because it is wrong. A ticket is
getting older, no matter if your system is in the working hours or not.

>Matas Labasauskas

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
  Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
  http://www.otrs.com/ :: Communication with success!

Geschäftsführer: André Mindermann, Martin Edenhofer
Handelsregister: HRB 9452 Bad Homburg
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--
Matas Labasauskas
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[otrs] Apache error for perlrequire module

Re: [otrs] Best Linux to run on

Re: [otrs] Best Linux to run on

RE: [otrs] Best Linux to run on

RE: [otrs] Best Linux to run on

Re: [otrs] Best Linux to run on

Re: [otrs] OTRS 2.1.7: Message: Module 'Kernel::Modules::' not found!

[otrs] Best Linux to run on

Re: [otrs] Re: otrs Digest, Vol 45, Issue 30

RE: [otrs] Re: otrs Digest, Vol 45, Issue 30

RE: [otrs] HTML Replys

Re: [otrs] Autoclose Tickets

[otrs] Autoclose Tickets

Re: [otrs] test

Re: [otrs] Ticket Age

15 matches

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