[otrs] Re: Unlock time out?
Alexander Scholler schrieb: Hi Shawn, Shawn Beasley schrieb: I seem to be missing something here. I have set the unlock timeout on my queue / sub queues, but nothing I seem to do makes the ticket unlock. Escalation is working perfectly. Is there some point that I am missing. OTRS Version 2.1.5 SuSE 10.1 Ticket status any var/cron/Unlock must be run (by cron) for executing the automatic unlocking mechanismn. Many thanks for your help. --Shawn Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ I have found it as well. Thanks. But what I do not understand it the best logic to use when planning the cron job. My unlock times are: 1 10 20 1440 2880 The standard settiing is 35 mins. The best time I can think of see is every 2 minutes. Any ideas? --Shawn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Frederic Fraudeau/FR/Schneider est absent(e).
Je serai absent(e) à partir du 15/06/2007 de retour le 18/06/2007. Bonjour, Je suis actuellement absent et serai de retour le 18/06/07 à mon bureau. Pour toute question technique, merci d'ouvrir un ticket OTRS à l'adresse http://support.ilevo.com/customer; ou de de contacter le Support Technique Ilevo : +33 4 76 60 50 00 Pour toutes autres questions, merci de contacter Alice Avila au : +33 4 76 60 54 05 Hello I'm currently out of office and I will be back on 18/06/07. For all technical question, please open an OTRS ticket using the following address http://support.ilevo.com/customer; or contact the Ilevo Technical Support : +33 4 76 60 50 00 For all other questions, please contact Alice Avila: +33 4 76 60 54 05___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] New Ticket Notification
Hi Emily, [Notice][Kernel::System::Notification::NotificationGet], I'm not receiving any notification emails when a new ticket gets issued, would this have anything to do with it? Yes it does. [Thu Jun 14 12:20:41 2007][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTicket and bg, try it again with en! My guess is that the user who should get the notification has set 'bg' (Bulgarian?) as preferred language in her/his preferences. OTRS tries to send the notification in this language. It looks in the database table 'notifications' to get the corresponding text. If it does not find an entry with 'bg' in column 'notification_language' it prints the aforementioned message. If that turns out to be the reason, you have to * create a notification template for language 'bg' OR * change the language setting of the affected agent [Thu Jun 14 12:00:02 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! Navigate to C:\OTRS\otrs\Kernel\Config where you will find these files (among others): * GenericAgent.pm.dist * GenericAgent.pm.examples Copy e.g. 'GenericAgent.pm.dist' to 'GenericAgent.pm' and voila, OTRS will find the desired module. That should fix the errors in the log. You can verify whether this works by executing manually: C:\OTRS\otrs\binperl GenericAgent.pl If this comes back with no errors it should work. Maybe you can try it before setting up 'GenericAgent.pm' to see the difference. HTH Tobias -- Chaos. Panic. Disorder. My work here is done. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Problem with italian version
Hi, I have this problem When i Try to change label of state tickets i.e. new - Nuovo the Pop3Email retrive message not function because delete message in mailbox and not send to queue raw. Thank's Goffredo Morvillo___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs-de] Zeiteinheiten pro Kunde auswerten
Super, ich danke dir! Die Lösung reicht mir vollkommen aus!:) ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] OTRS Windows Mail integration
Hallo zusammen Hat von euch schon mal jemand OTRS in Windows als Mailprogramm integriert? Ich meine jetzt, dass wenn jemand auf einen Email Link klickt automatisch OTRS mit vorbelegter Emailadresse erscheint oder dass man eine Datei auswählen, im Kontext menu Senden an - Emailempfänger wählen kann und dann zumindest das Upload-Feld in OTRS schon mit dem Dateipfad vorbelegt ist . Ist das irgendwie möglich? z.B. ein Skript der die Webseite mit den richtigen Parametern aufruft? Gruss Thomas ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
